Look the whole system is screwed up; when I was @ Sears.... I heard all the "above" all the time, the only thing I could say was to contact the hotline.... that said, I haven't gotten a flyer in forever! Just realize that it is a business; if they see that you are not buying anything, they will spend their advertising dollars on customers that are actively purchasing their products. On the other hand; the complaints I got did not seem to follow any logic or rhyme/reason! I haven't purchased anything from Sears during the CC timeframe since I left Sears... with the economy the way it is; it wouldn't surprise me if the CC customer service/support is lower then it was.... it SUCKED for the 7 years I was @ Sears and I can only assume it has gotten worse... Caveat emptor and all that good stuff...