Brian_B_
Well-known member
I just received a prompt reply to my E-mail. I am a bit shocked it came in this soon.
The card is cool. Would rather have the bars though.
Maybe something else USA made will be on sale next month. 
Dear Brian B******,
Thank you for your recent correspondence. We are always interested in
hearing from our customers, and regret it was this type of situation
that prompted you to contact us. Please accept our apology for any
inconvenience you may have encountered with your recent purchase of
tools.
We would like to offer you a $20.00 gift card to use on your next visit
with Sears or Kmart to let you know that we value you as our customer.
If you would like to accept this offer, please email us back and verify
that you would like the card mailed to:
Brian B*****
******* (my address)
By sharing your concerns, you have enabled us to address the issues and
provide feedback to the appropriate person. Truly, your remarks provide
forthright feedback that will enable Sears to improve the customer
experience.
Once again, please accept our apology for any inconvenience you may
have encountered with your recent purchase of tools. We thank you for
contacting us.
If you need further assistance, please feel free to contact us directly
at 1-800-549-4505.
Sincerely,
Elizabeth A.
Sears Holdings Corporation
The card is cool. Would rather have the bars though.
Maybe something else USA made will be on sale next month. 
