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Craftsman warranty

JeepYJ

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Sears had warehouses in many large metro areas, but I don't think anyone ever received same or next day delivery.
Sears didn’t have the internet and logistics technology along with all the delivery companies that are in operation today.
You’d fill out a paper form and mail it in to Sears or make a phone call or maybe go to the store and order items. They were fast with the tech available at the time.
 
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Andres26tnt

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Sear at one point had the ability to get all those logistics and technology via buying Amazon. They didn't bite and set themselves up for failure. They set up their online presence too late, then went on a fire sale to try and gain some footing. I remember the deals they had right before they went belly up.
 

JeepYJ

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Sear at one point had the ability to get all those logistics and technology via buying Amazon.
Amazon didn’t offer Free Prime 2 Day Shipping when they started selling books. They offered free shipping on orders >$25 iirc.
The shipping and logistics cost netting’s changed dramatically in the last 25-30 years.
It’s not like it existed and Amazon started using it.
 

four.cycle

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Oh boy.. this turned into yet another "Let's Bash Sears" thread in only two pages! :lol:

Hey come on- let's be honest: what Sears was selling and calling a "screwdriver" in the '60s and '70s, and what you can treat yourself to in the current era with Vessel, Wera, Wiha, or PB Swiss are not even in the same galaxy.

Blow $12 or $15 bucks on a nice new imported model and explore new worlds!
 

username2

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It is a lot easier to be innovative in an emerging area of commerce when you are starting from scratch and not dragging 100+ years of baggage along. My employer is trying to re-invent itself, but there is so much legacy stuff, and "this is how we always have done it" that it is hard to change.

I've had a front row seat for decades watching companies succumb to offshoring, purchases by vulture capitalists, and the inability to do what it takes to build new products and slough off the old ones. They never succeed. The unsuccessful die, the more successful become a brand name in a suite of divisions and then die.

It's a living.
 

tamaraw

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Vessel might make good screwdrivers, but I can’t think of a single retail establishment that handles them.
You do realize that Vessel is a Japanese company who's primary market is Japan?

Their retail presence is located in their domestic market.

Sure you can order them online, but come on. Who’s going to order a screwdriver online?
A lot of us, actually. I struggle to think of a retail establishment near me that offers anything besides cheap ****. If I go out of my way, I could probably find a little Klein or Wera, but that's about it.
 

shoggoth80

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I think plenty of members have ordered screwdrivers online. I've bought Wera and Vessel off Amazon. They're both nice, and I would put them above Craftsman in terms of quality.

I get the OP's point though. Tool has a lifetime warranty. Yes, Craftsman is a brand rather than company... And SBD bought the brand... But they also chose to honor warranties (for better or worse). So I don't understand people getting bent outta shape because the owner wants to use said warranty.
 

Hakeem

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You do realize that Vessel is a Japanese company who's primary market is Japan?

Their retail presence is located in their domestic market.


A lot of us, actually. I struggle to think of a retail establishment near me that offers anything besides cheap ****. If I go out of my way, I could probably find a little Klein or Wera, but that's about it.
Klein and the Made in US Milwaukee screwdrivers should both be available at any HD. I haven’t tried them beyond handling them in a store but the MiUSA Milwaukee screwdrivers seem unusually high quality to be sold in a big box stores.
 

BlakeTheCarGuy

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In my area I haven’t had any luck getting Craftsman replaced at Lowe’s or Ace Hardware. I have always been denied so I’ve always just emailed Craftsman directly and gotten my replacements sent to my home. None of the Ace Hardware stores here have a good selection either so that’s another reason why.
 

64C10

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Thanks for all the suggestions. I'll probably take it to Lowes the next time I go
There’s one clown at my local Ace like you experienced - he always has an excuse not to warranty something, or even do anything resembling his actual job.

If I ever need help, I just bypass him and go find someone else.
 

Andres26tnt

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I think plenty of members have ordered screwdrivers online. I've bought Wera and Vessel off Amazon. They're both nice, and I would put them above Craftsman in terms of quality.

I get the OP's point though. Tool has a lifetime warranty. Yes, Craftsman is a brand rather than company... And SBD bought the brand... But they also chose to honor warranties (for better or worse). So I don't understand people getting bent outta shape because the owner wants to use said warranty.

Its mostly due to not understanding how the new craftsman operates, and people making a complaints after 1 visit to a Store. Craftsman does stand behind their warranty, the problems is they have little control over those retailers. I've had almost no issues warrantying CF products at lowest. For the most part what annoys me is the need to show ID and having a account or whatever they require. Like one member said, good luck getting your retail partners on the same page. Most already have house brands and others selling in the same store. That's a big issue, because the 100% commitment isn't there.

I think some people are stuck at physical store only mentality, I've bought most of my screwdrivers online. My last screwdrivers bought in store was 8y ago at HD(husky).
 

cherrybomb

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Again this turned into a problem as Craftsman isn't Sears anymore.The company has a whole new business model and expectations. You as a consumer have to relearn the new model.If your depending on a Craftsman screwdriver working on a vehicle on a Sunday afternoon, its now a whole different ballgame.Many have said no more,and researched and listened to the members opinions here.Its your hard earned dollar to spend as you see fit.Their are so many choices out there, working with a quality tool ,when you get done,leaves a bit of satisfaction in your choices
 

finn

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I think plenty of members have ordered screwdrivers online. I've bought Wera and Vessel off Amazon. They're both nice, and I would put them above Craftsman in terms of quality.

I get the OP's point though. Tool has a lifetime warranty. Yes, Craftsman is a brand rather than company... And SBD bought the brand... But they also chose to honor warranties (for better or worse). So I don't understand people getting bent outta shape because the owner wants to use said warranty.
Plenty of members, true, but that represents a tiny fraction of consumers in the overall market.

My old boss had a saying…” The world isn’t as you see it”.
 

Ohio Andy

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If I need to replace a screwdriver or is rarely urgent. I have meant driver's or bits for a PH3, but only one PH4 (craftsman). I think that crescent (apex) and snap on make one. I think hazet, stahlwille, Wera, and Williams make a PH4 bit. If I needed one often (or at all) I would have more than one. I think craftsman is the only one that is likely to have one at a brick and mortar store.
 

rust in the eye

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I hate Craftsman screwdrivers. They don’t fit any standard screw heads, and are made of a curiously soft pot metal and cheese alloy.
I grew to hate the clear acetate handled ones for stinking up tool box drawers. I don't remember regarding them as quite so lousy as you describe. Perhaps I didn't work them as hard. Aside a couple of pocket screwdrivers all the clear acetate has been culled from every tool box of mine.

A few of the old, not stinky orange handle "professional" ones from 20 + years ago continue to serve me.

The companies that have inherited the Craftsman warranty seem to suffer with it. Without it the Craftsman name wasn't worth much. Ocassionally coughing up for a $2.00 screwdriver is the price they(should)pay for that brand recognition and (waning) loyalty. Especially when HF is doing it for comparable items they sell at a lower price.
Those that ***** and moan about it only serve to alienate customers that might otherwise, had they been gracious about it, be inclined to shop their little Ace store rather than the much bigger, usually less expensive big box down the road.
 

Boogerman

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In the 90's I purchased a Craftsman bit set.

I helped a friend screw down a subfloor and it was tough going. My bits looked fine when I was done. After my friend broke numerous bits (like 5) very early in the project I gave home one of mine. No more bits broken.

I still use that bit set btw.
Just goes to show the difference in peoples uses and expectations.

In the 90's I purchased a Craftsman bit set. I remember it, because it was somewhat unusual at that time to get nice full sets of all different types of drives, including the new TORX ones. Those bits were worn out and thrown away decades ago. Since then, I've purchased several 20 to 50 packs of dewalt or irwin or other bits, and those are worn out and thrown away. I've used up I don't know how many individual bits I've got here and there, some come in the screw packs, some with other tools, etc. They're long ago in the trash. I've purchased a couple 10 packs of Zephyr #2 phillips bits, which I think are the best you can get, and used up most of them. Every year or two I put in an order to Zephyr for sizes and styles I'm out of, buy 50 to 70 replacements in a wide range of styles to fill back in sets. Torx T25 and such I buy 20 at a time, and replace them often.

Point is, screwdriver bits are expendables, and if you do any appreciable amount of work, you go through them. I couldn't imagine tracking and remembering a bit I bought 30 years ago! Thus my perspective that I don't spend a lot of time and effort on trying to warranty one mediocre screwdriver. Just toss it, get another one out of supply, and replenish the supply when they run low. I can understand the perspective of someone that remembers a bit or a screwdriver they bought in 1990, and has enough love invested in that tool that they will go out and get it replaced under warranty. That's just not my model.

Here's what one of the spare bit stashes in my shop looks like today. Two years from now, a lot of those bits will be in the trash and gone. I'll have thrown a few dozen more that I pick up here and there into the bin, and they'll get used up also.

P.S. In looking at the second picture, I see that I still have the Craftsman gray plastic flat blade screwdriver bit guides that came in that 1990's set. I don't use flat drivers much, and those guided ones haven't been of much use in the past 30 years!

Not just the drill bits are expendables, the drills also. in the same 30+ years, I've worn out two Makita drywall screw guns, a Black and Decker Industrial one, Two Milwaukee screw guns, and a dewalt screw gun. That's the corded stuff, been through 3 generations of Dewalt cordless, and worn out several of each generation of those.
 

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shoggoth80

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Plenty of members, true, but that represents a tiny fraction of consumers in the overall market.

My old boss had a saying…” The world isn’t as you see it”.
I get it, GJ members are probably outliers in the tool consumer arena. But with the prevalence of online marketplaces, buying a driver online could hardly be considered unusual these days. At least it would seem so. That said, I'm sure there's plenty who just grab one at whatever hardware or parts store they happen to be at and go about their business.
 
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64C10

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I grew to hate the clear acetate handled ones for stinking up tool box drawers. I don't remember regarding them as quite so lousy as you describe. Perhaps I didn't work them as hard. Aside a couple of pocket screwdrivers all the clear acetate has been culled from every tool box of mine.
I have never experienced this handle degradation, is it environmental or ???

The only handle I’ve ever had go bad was an old black Snapon hard handle ratchet that crystallized and turned to shards.
 

Ohio Andy

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I have never experienced this handle degradation, is it environmental or ???

The only handle I’ve ever had go bad was an old black Snapon hard handle ratchet that crystallized and turned to shards.
Some older acetate handles degrade and they smell, well, really really bad They also get a white cloudy mange that seems to excrete from them. Usually when people post about them they are older Craftsman screwdrivers.

I have seen a few crystallized handles crumbling but it has been a very long time and I was not the original purchaser. And never saw it on a Craftsman. I did not think to try to figure out the brand, I just threw them away.
 

64C10

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Some older acetate handles degrade and they smell, well, really really bad They also get a white cloudy mange that seems to excrete from them. Usually when people post about them they are older Craftsman screwdrivers.

I have seen a few crystallized handles crumbling but it has been a very long time and I was not the original purchaser. And never saw it on a Craftsman. I did not think to try to figure out the brand, I just threw them away.

I was curious, since Craftsman screwdrivers are pretty ubiquitous around this house (pretty much every toolbox, every car, every junk drawer), and none have gone funky.

I thought maybe the hot/dry climate may have something to do with it.

On the ratchet, it was an old one that grandpa gave me, probably mid 80’s.
 

Ohio Andy

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I was curious, since Craftsman screwdrivers are pretty ubiquitous around this house (pretty much every toolbox, every car, every junk drawer), and none have gone funky.

I thought maybe the hot/dry climate may have something to do with it.

On the ratchet, it was an old one that grandpa gave me, probably mid 80’s.
If the screwdriver handles are starting to smell or get "hazy", get rid of them now. The smell is reputed to be horrid. I have many craftsman screwdrivers, black and red handle professional sets (two different varieties) from the 90's and lots of the acetate handles that are perfectly fine (thankfully). Without gloves, those acetate handles are tough on your hands if you are really torquing them down; it is why I purchased the professional sets. Might sell the black professional set since I just don't use them, never liked them as much as the red handled versions.

And I also have Vessel, PB Swiss, ChannelLock, Wera, and a few other sets.
 

JeepYJ

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those acetate handles are tough on your hands if you are really torquing them down
Slide a 12pt box end wrench of the appropriate size over the handle if you’re really going to be giving it the beans, save your hands.
 

Ohio Andy

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Slide a 12pt box end wrench of the appropriate size over the handle if you’re really going to be giving it the beans, save your hands.
Wish I had thought about it at the time, but did not realize until I had bruises on my hand. I should have used gloves.

Oddly, had never consider it, I will check what size I need for this, but these days I would usually just do an electric assist. When I need to be very careful, it still needs to be by hand though; brass screws, for example. Of course, with brass screws, I probably drill a pilot hole, then use metal screw to set the threads, then lube the threads, then screw the brass screw in by hand.
 

pfaustus

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I asked about warrantying some really stinky Craftsman nut drivers at Ace. The guy said they had no way of getting reimbursement for warranty items.
 

Ohio Andy

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I asked about warrantying some really stinky Craftsman nut drivers at Ace. The guy said they had no way of getting reimbursement for warranty items.
Always wondered if they would warranty a stinky handle screwdriver.

I assume they'd still be usable so they'd probably say no.... Not that I would use one
 

finn

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Thinking about it, I don’t use screwdriver much at all compared to twenty years ago. An impact driver with the appropriate bit has, to a large extent, replaced the screwdriver.
I first thought about it when a previous poster talked about “really torquing down on a fastener”. I rarely am in that situation anymore. Just grab a 1/4” driver and a bit now.

The other part is that most fasteners at one time simple flat blade screws. Not anymore. They are evolving towards torx. The flat blade screwdriver is heading towards extinction for any use but as a crowbar with a handle.

Maybe that’s partially why I don’t stress at screwdriver quality or warranty.
 

Ohio Andy

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Thinking about it, I don’t use screwdriver much at all compared to twenty years ago. An impact driver with the appropriate bit has, to a large extent, replaced the screwdriver.
I first thought about it when a previous poster talked about “really torquing down on a fastener”. I rarely am in that situation anymore. Just grab a 1/4” driver and a bit now.

The other part is that most fasteners at one time simple flat blade screws. Not anymore. They are evolving towards torx. The flat blade screwdriver is heading towards extinction for any use but as a crowbar with a handle.

Maybe that’s partially why I don’t stress at screwdriver quality or warranty.
Woodworking on Old things (furniture, hand planes...) , firearms... Then you want to do it by hand and not damage the father. And lots of slotted screws. Fire these, grace screwdrivers.

For metric, PB swiss

Chip breakers on hand plane, specialty screwdriver that also captures the head (lie Nielsen).
 

john.k

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Screwdrivers used to be pretty bad ......since most makers now use the welded on super hard tips,exponential improvement..........I dont recall ever claiming warranty on any tool,except one.........Ive broken or wrecked dozens of impact sockets working on dozers and excavators........taking Cat D9 track frames apart using a single stack multiplier ,broke one socket after another........boss was buying ......Do recall a spark plug socket ..took it back,and its no warranty on spark plug sockets .
 
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catalyst336

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Update: I took the broken screwdriver to Lowe’s yesterday. The lady behind the service desk looked at it and asked if I would go to the tool section and find a replacement for it and bring it back to her. When I went to look for one they didn’t have the exact same one. They had one with a 5/16” blade and a 6” shank or a 3/8” blade and an 8” shank. I took them back to the lady at the service desk and she gave me the one with the 3/8” blade and 8” shank as a replacement. She didn’t ask me any further questions. That’s the way the warranty should work.
 

john.k

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As I recall ,Stanley screwdrivers in sets used to be pretty bad, the phillips would strip in a couple of uses ,the shaft was only 1/2 '' into the hard plastic handle ,and any attempt to persuade the screw ,or a hammer blow would wreck the handle ......the box was no good either ,the plastic hinges would break in short order ,spilling out all the contents......... someone told me once that the three sided soft handles were made so you couldnt put a wrench on the handle
 

Ohio Andy

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As I recall ,Stanley screwdrivers in sets used to be pretty bad, the phillips would strip in a couple of uses ,the shaft was only 1/2 '' into the hard plastic handle ,and any attempt to persuade the screw ,or a hammer blow would wreck the handle ......the box was no good either ,the plastic hinges would break in short order ,spilling out all the contents......... someone told me once that the three sided soft handles were made so you couldnt put a wrench on the handle
I have made decisions on sets based on which one had. What I thought was the sturdier case. Not I was assuming that both had a decent set of tools
 

john.k

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Back in the day ,Stanley was the only screwdriver set .....I used to buy a new one every 18 months or so ........ a while ago I had a big cleanout and dumped at least a dozen broken Stanley plastic boxes in the rubbish.........I toss the worn or broken screwdrivers in a bucket,and use the shafts for steel pins or drifts .....really useful for gun parts
 

PirateTurner

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Same experience as catalyst336 this week. Took and ancient 3/8 to 1/2 adapter to Lowes and the exchange was simple, no questions.
"That’s the way the warranty should work." - Agreed
 

Ohio Andy

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I had some old (over 30 years old) screwdrivers. A few strongly abused (not misused) had perhaps a slightly deformed to; for example, a slight twist on a flathead or a worn Phillips.

A company might warranty these after heavy use? Or are the warranties when these was a defect?

I replaced them because I found something I like better (such as the Williams Enduro grip).

Just curious when people warranty screwdrivers.

I have to admit that I really did kind of like the fact that I could put a socket over the handle of those old acetate screw drivers from Craftsman.

But not the most comfortable one. I'm not using gloves. I mean specifically when I'm using them hard.
 

acer66

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Ace is not a good place to exercise your Craftsman warranty. Go to Lowe's... essentially no questions asked, at least here in Tucson.
I had the same experience with my Lowes here in NC.

Was almost too easy with no questions asked.
They just told me to take my pick no matching numbers etc. needed.
 

rsanter

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Call the 1800 number
Getting things exchanged in person around here is amout a no go.
Once you call the number and get through their maze of a phone system, generally they replace the item with little trouble.
They send you an email that you then respond to with some pictures of the item, then they send a replacement
 
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