It's not a modification, it would be a new truss and it's their job.
Not all truss companies want to only deal with big jobs. I got trusses for a 16x16 shed and two local companies were happy to quote exactly the details I wanted, without trying to get me to go to anything "standard"
This company would lose my business over that response
They are not going to spend $800+ of engineering time for something unique that is modified and will never happen again to get your business on something like this. This is the way it works. As soon as you say, "I want to attach some shelves to the truss", or "I want to modify...." you are cut off. And they don't care about losing your business. They are totally fine with losing your business and letting you find a company to build a custom truss and pay a PE $200+ an hour to design your unique solution. And then pay 5X more than the standard design that they produce to make one for your requirement. They are working from a catalog of established and proven designs. If you want to change that, then get out the checkbook and hire a PE.



