Does ENCO give partial refunds?

[bubinga]

I see on amazon, they sometimes send people part of there money back, if something is damaged.
got this tool box from ENCO, do you think they would send me any money back, or should I just ask them for a return.

 

[T45]

what kind of box and what is the issue? is it shipping issue or an issue with the actual product? looks like some kind of something in the photo but hard to see really what is going on or what cause it...

 

[Tinner]

I don't know, but I've dealt with Enco since around 1980 and they have always had excellent customer service. Why don't you email them your pictures and see what they want to do?

 

[hautpot]

you should also post pictures of the parcel container so we can see how much foam or bubble wrap they used if any.

 

[Roberts210]

You should take better photos that clearly show some damage. I can't tell if I'm seeing shadows or what.

 

[Richard Cranium]

Yes, take good pictures to make it easier for them to make a decision.

 

[beamrider]

Nothing wrong with those images, and the damage is easy to see. Click to enlarge.

 

[bubinga]

yeah, I couldn't really get a good picture(s) better than those, There is a crease in it, and it is stretched on that end panel.
I'd say it's mostly cosmetic, But it was not a scratch and dent sale.
the bottom drawer is a little stiff, but I think straightening the crease would resolve it.
Sorry, It is a 3 drawer middle box.

 

[bubinga]

I don't know, but I've dealt with Enco since around 1980 and they have always had excellent customer service. Why don't you email them your pictures and see what they want to do?

Yeah, I did e mail the pictures, It was Saturday afternoon though, probably hear something Monday.

 

[bubinga]

I will let you know what t enco says when they email me back thank you

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[bubinga]

They said they could have US pick it up, and send me another one, or refund $15.94.
I told them refund ding $15.94 would be easier.

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[Strouty]

As long as you are happy, that is all that matters. Glad they got back to you quickly. Zoro is the same, they handle things fast and I have never been unhappy with the results.

 

[bubinga]

Thanks, yeah, so I got it for $63.70 shipped, with a little damage, not too bad.

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[Ign]

Years ago I wanted to return a metal dust pan (don't remember now if it was Al or ferrous) which was just too flimsy. She said since it was under $30 don't bother returning, will just refund me.

I always thought that policy could be abused, but I never did - I rely on Enco/MSC too much for my business. It's been ~10 years since that return and I don't think I've returned anything to Enco since.....just never had the need.

 

[bubinga]

Yes customer service even if you call them to change it or change an order they have always been very nice and very helpful

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