PF has never been mentioned in my talks with the POCO.
So when dealing with alternating current, there are three types of "power": "real", "reactive", and "apparent". The combination of "reactive" power and "real" power is called "apparent" power. The ratio between real/reactive is called your power factor. A power factor of 0 is a purely reactive load, and a power factor of 1 is a completely "real" load.
Real power is straight forward. It's any power actually consumed by the device - either turned into something useful (like light or motion), or wasted as heat. An incandescent light bulb has a power factor of 1, as it has no appreciable inductance/capacitance, and all the current it consumes does something.
"reactive" power is more complicated. To simplify it: Things like capacitors and inductors (an unloaded transformer is basically a big inductor) rapidly "store" and "release" energy when connected to alternating current power. So while there is current flowing through the wires feeding the device, the device isn't "consuming" any power. It's just putting all the current right back into the grid - 60 times a second. That is called reactive power.
What gets even more complicated, is that residential and many small commercial properties are almost always only billed based on the "real" power they consume. However, many large commercial and industrial facilities are billed based on their power factor and apparent power. This is because if you have a large facility with really bad power factor, the current you're "releasing" back into the grid can cause significant load on the power lines. So while your giant machine may only be using 2KW of "real" power, to the power grid it might as well be using 6KW, because it's consuming/returning so much current.
Things like transformers and induction motors work best when they're fully loaded. When partially loaded or unloaded, they're almost purely reactive loads with really bad power factor. So even though they may not be using much "real" power doing nothing, to your power company they are a significant load.
Since you have 3 phase, there's a good chance you're being billed based on "apparent power", in which case having a transformer sitting around doing nothing most of the time will cost you money.