Dorman OE Products

[Mike83]

I bought a Dorman window regulator and motor to replace the one that broke in my car (this is apparently a common occurrence.) As for the part, it worked great for 1.5 months until yesterday when the cable jumped a pulley, slackened in the cable spool and the cable got totally screwed up inside the spool mechanism. So, on that front this part *****.

However, I emailed customer service last night requesting a warranty replacement. They got back right away this morning and told to simply email the receipt with the part on there. I did so and within an hour I got a response that the new part was shipping today to my house. Can't complain about the customer service.

Dorman parts: Fail

Dorman cutomer service: Win!

I'll follow up with how quick the part gets to me and how long that one lasts.

 

[Jim D.]

You might check to make sure your window track is not bent, worn, or otherwise hanging-up to prevent smooth operation.

 

[Mike83]

You might check to make sure your window track is not bent, worn, or otherwise hanging-up to prevent smooth operation.

The window worked great for a month and a half...smooth and fast up and down. I will double check everything this time (I did the first time too). I think that the cable jumped the pulley, created some slack and got bound up in the spool somehow. The pulley has what looks like a feature that automatically re-mounts the cable if it jumps off, but it did not work apparently.