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Fedex Nightmare Brewing

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twertsy

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It has arrived, and it's fine!! Mike, you did a fantastic (obviously) job packing her. Thanks so Much!:beer:
 

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PelicanPines

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Didn't notice it mentioned but... Fedex ground is a totally different set of people and final destination trucks than the other Fedex.

Fedex ground own their routes but tend to hire drivers on the cheap, like family members just out of rehab etc.
 
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twertsy

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+1

Now we need a thread that gets updated pics as that thing gets stocked! :thumbup:

I've been stocking up since I bought it 3+ months ago. The plan is to stock it with Proto LA marked tools. I put everything I have on there today, and it's pitiful. Maybe 1/20th stocked. So, it's gonna be a while before she's full.
 

bluebolt

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I've been stocking up since I bought it 3+ months ago. The plan is to stock it with Proto LA marked tools. I put everything I have on there today, and it's pitiful. Maybe 1/20th stocked. So, it's gonna be a while before she's full.

I have a gallon jug just for Proto Los Angeles do you have a want thread for that particular board/drum thingamabobber?
 

Davefr

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I've been stocking up since I bought it 3+ months ago. The plan is to stock it with Proto LA marked tools. I put everything I have on there today, and it's pitiful. Maybe 1/20th stocked. So, it's gonna be a while before she's full.

Yes, but "it's the thrill of the hunt!!!

Nice to hear it arrived in good shape. It's a nice piece!!
 

mikeb27

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It has arrived, and it's fine!! Mike, you did a fantastic (obviously) job packing her. Thanks so Much!:beer:

So glad that it arrived in good condition. Can't wait to see it when it's all filled up. I'm sure it won't take you too long...
 

thejudges69

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It has arrived, and it's fine!! Mike, you did a fantastic (obviously) job packing her. Thanks so Much!:beer:

Not being a **** but I hope you contacted fed ex and told them it arrived safely. Sounds like you stirred a pile of **** over nothing. You made the call to get someone fired you should make the call to possibly save there job. I really don't think calling fed ex right away was the right thing to do. Once received and inspected then make the call.

You should make this right....just saying. :beer:
 

jakemac

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I disagree. The package survived in spite of the way the FedEx guy handled it. The video clearly shows the carrier abusing the package and not using proper procedures. His employer needs to know that he is careless about the way he is treating the customer's packages. Ideally, he would be required to go through re-training. But if the report results in his being fired, well then he only has himself to blame. If he isn't interested in trying to do a good job, then he needs to move on to a different profession.

You don't need to like the job you're doing, but you do need to at least make the effort to do it well and respect your customers.
 

thejudges69

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I disagree. The package survived in spite of the way the FedEx guy handled it. The video clearly shows the carrier abusing the package and not using proper procedures. His employer needs to know that he is careless about the way he is treating the customer's packages. Ideally, he would be required to go through re-training. But if the report results in his being fired, well then he only has himself to blame. If he isn't interested in trying to do a good job, then he needs to move on to a different profession.

You don't need to like the job you're doing, but you do need to at least make the effort to do it well and respect your customers.

I agree, maybe a stern talking to and a possible write up. I don't think the guy should be awarded for what he did. Was it right??? No.. absolutely not. But I would certainly call the store or whoever he was dealing with and explain the package arrived undamaged and that you feel the employee needs to be dealt with in a professional manner.
 

jeff_gates

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Olalla, WA
It's not just FedEX...
We are in the middle of building our shop and we decided to use concrete fiber board siding, the boards are 4x10 and cost $350 each. We has the forklift on site and ready for the delivery. When the truck showed up, many sheets were broken and it looks like they pushed them on the truck and ran their forks into the boards. Also, because they didn't send a truck with removal walls there was no way we could get them off unless we hand unloaded each sheet by hand. And so many sheets were damaged we rejected the shipment.
The siding cost us $26,000, and now we are waiting in what the shipping company wants to do.

--Jeff
 
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twertsy

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I agree, maybe a stern talking to and a possible write up. I don't think the guy should be awarded for what he did. Was it right??? No.. absolutely not. But I would certainly call the store or whoever he was dealing with and explain the package arrived undamaged and that you feel the employee needs to be dealt with in a professional manner.
Absolutely not. Just because someone threw me out of a plane and I got lucky and landed with no injuries doesn't mean the dude shouldn't be charged for doing it! As far as I'm concerned, I reported an incident. It's not my job to either punish him nor defend him.
 
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jd_1138

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Not being a **** but I hope you contacted fed ex and told them it arrived safely. Sounds like you stirred a pile of **** over nothing. You made the call to get someone fired you should make the call to possibly save there job. I really don't think calling fed ex right away was the right thing to do. Once received and inspected then make the call.

You should make this right....just saying. :beer:

I disagree. The driver was an ******. He made his job harder (by not simply using his hand truck) and put the item in harm's way. Even though it may not show any obvious damage, it still may have some that will crop up later.

They won't fire him over this. They'll probably just warn him. Customers viewpoints rarely effect whether someone gets fired or not. That decision is usually based on whether or not the manager/supervisor personally likes or dislikes the employee in question.

I've seen some really crappy employees retain their positions because they are drinking buddies with the supervisor.
 
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Askme42

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Its not right but if your package couldn't take some rolling you weren't going to get an intact item anyway. Hubs are amazingly busy places and hardly anyone has time to stop and read whats on the packages. No such thing as white glove service from FedEx or UPS.

Also instead of holding a camera might of been nice to run out and offer to help lift that huge box.

Amen. I imagine this was a very heavy large and hard to handle box.


Instead of offering help the op hid up in a bedroom and video taped him trying to catch him.


Also nothing to terrible about how the box was handled. The employee didn't kick it or throw it. They moved a large heavy awkward box in the most efficient way possible.
 

jd_1138

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Amen. I imagine this was a very heavy large and hard to handle box.


Instead of offering help the op hid up in a bedroom and video taped him trying to catch him.


Also nothing to terrible about how the box was handled. The employee didn't kick it or throw it. They moved a large heavy awkward box in the most efficient way possible.

lol, a hand truck would've solved the driver's problem -- made it easier to move, less potential damage to the item, etc..

The driver was dumb -- plain and simple.

I once helped a friend relocate a piano in his house. He was too cheap to go to HF 4 miles away to get a couple of furniture dollies, so I refused to help him. I didn't want to crush a spine vertrebrae to save him $25. So I was heading out to leave when he reluctantly agreed to go grab a couple dollies. Work smart, not hard.
 
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twertsy

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Amen. I imagine this was a very heavy large and hard to handle box.


Instead of offering help the op hid up in a bedroom and video taped him trying to catch him.


Also nothing to terrible about how the box was handled. The employee didn't kick it or throw it. They moved a large heavy awkward box in the most efficient way possible.
Read the whole thread before making uninformed comments........
 

WhiffySpark

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lol, a hand truck would've solved the driver's problem -- made it easier to move, less potential damage to the item, etc..

The driver was dumb -- plain and simple.

I once helped a friend relocate a piano in his house. He was too cheap to go to HF 4 miles away to get a couple of furniture dollies, so I refused to help him. I didn't want to crush a spine vertrebrae to save him $25. So I was heading out to leave when he reluctantly agreed to go grab a couple dollies. Work smart, not hard.

Doubt a hand truck would have made it easier. That box is too wide
 

Askme42

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lol, a hand truck would've solved the driver's problem -- made it easier to move, less potential damage to the item, etc..

The driver was dumb -- plain and simple.

I once helped a friend relocate a piano in his house. He was too cheap to go to HF 4 miles away to get a couple of furniture dollies, so I refused to help him. I didn't want to crush a spine vertrebrae to save him $25. So I was heading out to leave when he reluctantly agreed to go grab a couple dollies. Work smart, not hard.

How does anyone know he had a hand truck?


Things happen people forget them some days and depending on his route it may not be worth it to carry one. Space inside the vehicle is very valuable to have room to work. If he is on a route that needs a hand truck once a week why carry one?


You also get what you pay for employee wise. FedEx ground employees make nothing compared to ups or USPS. The problem is greedy fedex. They probably happily fired the guy. That's their whole business model hope a driver stays a year or two then quits. They don't want long term employees that's why the have the independent contractor model.
 
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Askme42

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Read the whole thread before making uninformed comments........

Yep I replied early.

Still wasn't abuse by the driver. The box unless it was 20-30 lbs should of went freight. The things people send "small package" now is amazing. Granted the shipping companies accept these packages but there's a reason 30 lbs was once the weight limit for all of these shipping companies.
 
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twertsy

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Yep I replied early.

Still wasn't abuse by the driver. The box unless it was 20-30 lbs should of went freight. The things people send "small package" now is amazing. Granted the shipping companies accept these packages but there's a reason 30 lbs was once the weight limit for all of these shipping companies.
I booked shipping through my FedEx account on their website, with parameters of 90 lbs, 30x30x36. If it shoulda went freight, you'd think the site would tell you that.
 

neonlazer

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After having seen the same UPS driver at my job daily for 3 years.

#1 This guy was not prepared for such a large box since he had his little fedex home van. I would bet he did not have dolly.
#2 He does not do anything insane like throwing a box over a wall. I think for him, he did what he had to do to get such a large box to his van.(Fedex should have send a truck that was more equipped for the task)
#3 Don't ask me how they do it everyday. My driver jokes about me working at UPS, I'm like..I would die in training based on how many boxes they move a day sometimes. Delivery drivers are now way up at the top in my book of how hard they work. and yes, I do see him throwing boxes sometimes in the truck. Do I blame him? No. Why? Because of his boss who doesn't give a **** and works their drivers to death.
 

Askme42

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I booked shipping through my FedEx account on their website, with parameters of 90 lbs, 30x30x36. If it shoulda went freight, you'd think the site would tell you that.

They are just in it for the money. Like everyone has said they rarely pay claims so what's it matter.


I've seen people ship 140 lbs massive boxes that have no business being in small package. Just because they accept it doesn't mean it's the right way to send it.


I'm glad your package was packed well and arrived safely.
 

redwrench60

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Well, I can't say anything bad about FedEx today. A FedEx driver just stopped and helped me push a customer's broke down SUV out of the road. Pretty damn nice of him considering he has a strict schedule to adhere to.
 

AnthonyJ124

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They're just reverse garbage men, really. You order junk and they drop it off at your house. If all delivery drivers could have been doctors, they would have been.

Package the **** out of everything, over insure, and hope for the best.
 

PugetDude

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Amen. I imagine this was a very heavy large and hard to handle box.


Instead of offering help the op hid up in a bedroom and video taped him trying to catch him.


Also nothing to terrible about how the box was handled. The employee didn't kick it or throw it. They moved a large heavy awkward box in the most efficient way possible.

Why is it that someone always has to jump in and defend the asshats.? :dunno:
 

Lassen Forge

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I finally saw the video... I don't care how big and/or heavy it was, what young and ******* did was wrong. I could hear it going "ker-thump, ker-thump" each time he shoved that box onto a new side... all the way to the truck. Hell, he could have *drug* it or put it on a cardboard or canvas skid and slid it. Or leave a door tag saying it would be picked up tomorrow due to equipment malfunction (or whatever).

Ker-thump. Ker-thump. Ker-thump.

What he *should* have done is not picked it up, left one of those sticky notes that pickup was unsuccessful and it would be picked up tomorrow. Not beat the **** out of someone's shipment. I've shipped stuff both Fed-Ex and UPS (and even DHL) and never had them do something this stupid.

Ker-thump. Ker-thump. Ker-thump.

What if it were 40 lbs of someone's antique china? Or an antique and now busted-up urn formerly full (but now emptied and spilling on the driveway, in the FedEx truck, ad nauseum) of your mom's ashes?

Ker-thump. Ker-thump.

Hell, it arrived (we guess) OK, and I have no dog in this fight, and I'm STILL pissed. Go figure!
 
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