Fedwrench was right!!

[Merkava_4]

As I was on my home from work, I happened to see the Snap-on man at one of his regularly scheduled stops. The NEW defective wrench was a No-Go for exchange. He told me to take it back to the distributor I originally bought it from. I didn't tell him I got it off ebay - I wouldn't of stood a chance then.

My lessoned learned for today:

Don't try to get a NEW tool warranted from a mobile distributor UNLESS:

1. You bought the tool from the very same distributor you're now trying to seek warranty service from.

2. You work at one of the establishments on the distributor's regularly scheduled route.

3. You're paying the distributor a steady $300 a week to keep yourself jogged in the distributor's memory.

4. You're a doctor and happened to save the life of the distributor's newly born child.

 

[Snap on]

Just what is defective?

Why should any dealer warranty a tool because it is not perfect to you?

 

[Merkava_4]

Why should any dealer warranty a tool because it is not perfect to you?

If you bought the tool DIRECTLY from him - and you're not 100% satisfied with the tool - he should replace it or give you truck credit.

In my opinion of course.

 

[Snap on]

Nothing wrong with that wrench I doubt you have enough oomph to break that wrench.

If you do, then you can walk onto any tool truck and get it warranted without any problem. I bet any fastener you used that wrench on would give up long before the wrench will.

 

[Bustawrench]

What's wrong with the wrench, and why can't you return it where you bought it?

 

[Snap on]

He bought it used on ebay, now he wants a Snap On dealer to give him a new one and have the dealer sell his like it was a new one.

 

[volpster31]

im not a snap-on guy,but doesnt any dealer have to honor a warranty???
if its not clearly broken i can understand but if it is,why would it be a problem

 

[Merkava_4]

He bought it used on ebay, now he wants a Snap On dealer to give him a new one and have the dealer sell his like it was a new one.

Wrong!! The wrench is NEW with no scratches!!

 

[krusty the clown]

Wrong!! The wrench is NEW with no scratches!!

once it has been sold it is NO LONGER new..........regardless of condition.

 

[lbgradwell]

im not a snap-on guy,but doesnt any dealer have to honor a warranty???

You'd certainly think so, wouldn't you?

But not with SO (and possibly the other truck brands - I just don't know). The SO warranty is by and large at the sole discretion of the dealer you happen to be talking to. For all intents and purposes therefore, SO simply isn't warranted.

Now you might be able to compel corporate to do something about it directly, or have them compel the dealer in question to honour their supposed warranty, but that, clearly, is not what a warranty is all about...

 

[Merkava_4]

once it has been sold it is NO LONGER new..........regardless of condition.

.......................... ... ...

 

[Bustawrench]

The way I read the warranty, it's only warrantied if you buy it from an authorised dealer, so if you bought it used on e-bay..........................

 

[chrislehr]

Well that is some ****** news.

 

[FNFS2000]

They are independent business owners, and can do pretty much what they want. I imagine its a pain dealing with warranty and they only want to deal with it for people that pay him.

 

[Thedroid]

Maybe I missed something, but what is defective about this new wrench.

 

[Snap on]

Snap On does have a lifetime warranty, but why would they or MAC, Matco or Cornwell warranty a wrench that is not broken?

He bought a wrench from ebay and he is not happy with it and now he wants a local dealer to just take it and give him a wrench off the truck and in the mean time he also claims the Snap On dealer can sell the wrench to someone else as brand new.

Asking for an awful lot.

 

[TRTOOLSUPPLY]

Re: Fed Wrench was right!!

660 more posts and counting..........Go Merk Go!!!

 

[kwhitelaw]

snap on warranty clearly states they will warrant an item purchased thru the authorized snap on distribution channels. ebay is not authorized.

its no different than if you purchase electronic stereo equipment online to try and save a buck. good luck getting your warranty easily handled thru the manufacturer. they will tell you to contact the retailer you purchased it from.

its part of the game buying online to save a buck.

 

[Merkava_4]

Re: Fed Wrench was right!!

660 more posts and counting..........Go Merk Go!!!

Will all you guys chip in and buy me a 7/16" combo when I hit 10K ?

 

[lbgradwell]

Re: Fed Wrench was right!!

Will all you guys chip in and buy me a 7/16" combo when I hit 10K ?

No.









(+10 characters)

 

[TRTOOLSUPPLY]

You are in the home stretch,nothin' but open road..Go Merk Go!!


What brand of 7/16" combo?........

 

[TruckTech]

http://garagejournal.com/forum/showthread.php?t=38114

For any questions regarding the wrench, consult this thread.

 

[swduncan]

The more I read threads like this one, the more I scratch my head wondering why anyone who wasn't on a route, and working in a shop that did regular business with SO would ever pay the prices they ask.

I think there are exactly two things that justify SO pricing: Financing without a credit check (interest free in some cases?), and doorstep service.

Whether or not asking to have a scratched or dinged or still-functional-but-not-satisfactory wrench replaced is reasonable, it does seem that the consensus is that SO tool dealers really aren't part of snap on, and thus their warranty service is at their discretion.

At many times the cost of comparable tools, buying tools this way seems like a pretty silly choice. Sooner or later you have the tools you need, and at that point do you lose the warranty? How about if you move to a new area after your big buying spree? Or your dealer moves?

Yeah, you can send it back to Snap-On. That's how you'd warranty Toptul, too.

 

[Merkava_4]

You are in the home stretch,nothin' but open road..Go Merk Go!!

Actually, if I could reset the clock back to zero I would ... I'd be more low profile that way.

 

[TRTOOLSUPPLY]

I know...I know but the man is trying for a gosh darn record......that just gave him more to stir..I mean post about!


P.S. He is a really fast poster...er member that posta quickas!.....

 

[GeorgiaHybrid]

Merk,

I know that you can see that the broaching on the wrench was done 1/10,000 of an inch off center but it is a WRENCH, it's not a $15,000 Rolex. I buy new wrenches off of the truck that have dings, minor errors (like yours) and don't think anything about it. If you are looking for absolute perfection, you need to go to a dealer that stocks several dozen of what you are looking for and inspect each one to pick out the best of the lot.

Your fetish happens to be wrenches, mine is fine shotguns. the last sporting clays gun that I bought took looking at over 30 before I decided on the right figure in the wood and even then I had to take 30" barrels instead of the 32's that I wanted. But I have a beautiful piece of fiddleback walnut to hold......

I would never buy a shotgun sight unseen because so much of the character of it is the "feel" and looks. You need to start doing the same thing with your tools.

 

[wrenchr]

Actually, if I could reset the clock back to zero I would ... I'd be more low profile that way.

It is flank drive isn't it?? Gotcha

 

[Merkava_4]

Georgia Hybrid,

I agree with you sir ... for me to buy Snap-on tools off ebay is taking a huge risk. That auction was for one new 3/8" combo and one new 7/16" combo. The 3/8" is perfect but the 7/16" is defective. I don't know what the odds are now, but it used to be that 20 to 30 years ago, EVERY Snap-on tool was perfect, ALL the time.

 

[GeorgiaHybrid]

Merk,

20 or 30 years ago, a $10,000 shotgun WAS perfection. That is just a starting point to get a nice one now and even then they can have problems.

 

[lbgradwell]

20 or 30 years ago, a $10,000 shotgun WAS perfection. That is just a starting point to get a nice one now and even then they can have problems.

OMG.

 

[TruckTech]

I don't know what the odds are now, but it used to be that 20 to 30 years ago, EVERY Snap-on tool was perfect, ALL the time.

Find someone who would know and ask them. Maybe you should be proud of your Mis-manufactured SO wrench. Maybe youve got yourself a cool little oddity.

 

[caper]

Re: Fed Wrench was right!!

660 more posts and counting..........Go Merk Go!!!

If you counted the posts of his own he has deleted he'd be well over 15,000.He deletes about half of what he posts.He's a posting machine!

 

[TRTOOLSUPPLY]

TruckTech,
Trying the ole' reversal on Merk don't work......just makes him post more jib jab!


Caper....+15,000

 

[plinker]

I've got the simplest soultion! Rather than worrying about it being perfect, use the wrench for it's man-made purpose. (And then buy another one to pollish)




Or am I thinking too much

 

[Merkava_4]

TruckTech,
Trying the ole' reversal on Merk don't work......just makes him post more jib jab!

You guys keep on complaining about the threads I start, but at least I START threads....

I wouldn't have to start so many threads if you guys could come up with your OWN threads!!

I want this board to stay active.

 

[babzog]

Merk,

I know that you can see that the broaching on the wrench was done 1/10,000 of an inch off center but it is a WRENCH, it's not a $15,000 Rolex. I buy new wrenches off of the truck that have dings, minor errors (like yours) and don't think anything about it. If you are looking for absolute perfection, you need to go to a dealer that stocks several dozen of what you are looking for and inspect each one to pick out the best of the lot.

Your fetish happens to be wrenches, mine is fine shotguns. the last sporting clays gun that I bought took looking at over 30 before I decided on the right figure in the wood and even then I had to take 30" barrels instead of the 32's that I wanted. But I have a beautiful piece of fiddleback walnut to hold......

I would never buy a shotgun sight unseen because so much of the character of it is the "feel" and looks. You need to start doing the same thing with your tools.

LOL I'm with ya man! If I were after a nice SC gun, walnut stock, etc, I'd do the same thing. My dealer would hate me, ordering gun after gun after gun... just to see it and say "Thanks, but this isn't the one.".

I do buy guns sight unseen, but those are well respected hunting guns with synthetic stocks and stainless barrels. Seen one, seen 'em all. These are guns that are going to be used, banged, bumped, dropped, scratched, dirtied, etc. All that matters (to me) in that case is price and reputation. They're tools.

Back on topic... I agree with others here: unless you're a collector (or afficionado), it shouldn't matter (quality-wise) if some detail is the tiniest fraction of a fraction off. You've got a SO wrench for less than the tool truck price.. I'd be happy with that, but that's just me. Like hunting guns, I also buy tools sight unseen.. you should see my IR2135TiMAX... for half price, it's half as nice looking as a new, shiny one with that "new tool" smell. But, it's a 2135 and it was half the price. Good deal in my book.

Maybe I missed it.. why don't you post a pic of the wrench with the defect outlined? I'd like to see what you're upset about.

 

[mattwgrizwald]

???????????????

 

[Blacknwhitepit]

You guys keep on complaining about the threads I start, but at least I START threads....

I wouldn't have to start so many threads if you guys could come up with your OWN threads!!

I want this board to stay active.

The funny thing is that if he didn't post for a day or two, everyone would think he was dead

-BWP

 

[mattwgrizwald]

You guys keep on complaining about the threads I start, but at least I START threads....

I wouldn't have to start so many threads if you guys could come up with your OWN threads!!

I want this board to stay active.

 

[TruckTech]

You guys keep on complaining about the threads I start, but at least I START threads....

I wouldn't have to start so many threads if you guys could come up with your OWN threads!!

I want this board to stay active.

No one will admit it, but everyone loves to *****

LOL I'm with ya man! If I were after a nice SC gun, walnut stock, etc, I'd do the same thing. My dealer would hate me, ordering gun after gun after gun... just to see it and say "Thanks, but this isn't the one.".

I do buy guns sight unseen, but those are well respected hunting guns with synthetic stocks and stainless barrels. Seen one, seen 'em all. These are guns that are going to be used, banged, bumped, dropped, scratched, dirtied, etc. All that matters in that case is price (and reputation).

Back on topic... I agree with others here: unless you're a collector, I doubt if it really matters if some detail is the tiniest fraction of a fraction off. You've got a SO wrench for less than the tool truck price.. I'd be happy with that, but that's just me.

Maybe I missed it.. why don't you post a pic of the wrench with the defect outlined? I'd like to see what you're upset about.

And again....

http://garagejournal.com/forum/showthread.php?t=38114

For any questions regarding the wrench, consult this thread.