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Greys Pnumatic warranty USELESS

nes999

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I have been quite the Greys Pneumatic fan boy lately. They were an affordable way to replace some tools that were stolen. The tools were great until I tried to warranty my T27 Torx. The very first time I tried it broke. It seemed like a material failure since there was little/no pressure before it snapped. I brought it back to my local dealer and I was informed that their rep won't warranty it because I clearly used it in a way it wasn't meant to. I guess using it to open a T27 fastener on a year old tractor is using it in a way that it wasn't meant to. I wish I found this out before spending almost a grand across 2 months with them.

I learned the hard way to buy cheap, buy twice.

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jumbojak

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That sounds like a dealer problem to me. I know that Grey won't warranty directly but you might try contacting them to see if they will put pressure on your dealer.
 

Buckgnarly

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They also only warranty through authorized dealers.... buy Tekton if you want low cost and great service.
 

woody 73

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I just hate these kinds of posts, because it kills it for everyone thinking about grey tools...

You got a **** seller so before you bad mouth their products take a look at the following link:

http://www.gpsocket.com/warranty.phtml

In part it reads if the **** dealer will not help you and I quote they must send in the set and grey will look at it and make their determination.

So op before you go off the deep end and kill it for everyone, go back to your dealer with a copy of the above link and make the dicks return the set to grey.
 

KnurledNut

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Was it purchased from them? Do you have proof? Are they an authorized distributor?
If yes, the counter guy doesnt make questionable warranty decisions. GP does.
He needs to send it in.

From their warranty statement:

"All claimed warranty tools must be returned to the place of purchase for replacement. In cases where there is a question regarding possible defective or abused tools, the distributor will return them to Grey Pneumatic for a determination. After a determination is made, we will credit, replace, or repair the tool at our option. Tools that have been ground, filed, welded, hammered, or modified in any way are not covered under the GP Lifetime Warranty."
 
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nes999

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I just hate these kinds of posts, because it kills it for everyone thinking about grey tools...

You got a **** seller so before you bad mouth their products take a look at the following link:

http://www.gpsocket.com/warranty.phtml

In part it reads if the **** dealer will not help you and I quote they must send in the set and grey will look at it and make their determination.

So op before you go off the deep end and kill it for everyone, go back to your dealer with a copy of the above link and make the dicks return the set to grey.
According to them they gave it to,their distributor.

Ill e-mail Greys Pnumatic and see if there is something they can do. I will let everyone know what they say.

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ssdave

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You saved a fair amount by purchasing the less expensive option, you can apply the principle the import fans always tout in the anti-Snap-on threads: Self-warranty the item using the savings from the initial purchase. Put out $2 or $3 to buy the replacement. You don't have to have lifetime free replacement for everything, just use the savings from your initial purchase to re-buy the broken part.

If you think it's a systemic problem with the tool, buy a better quality one. A proto J5239-27W lifetime replacement guarantee one is less than $9:

https://www.zoro.com/proto-socket-bit-38-in-dr-t27-torxr-j5239-27w/i/G0519364/

Or, you can go all the way up to snap-on, FTX27E 3/8" drive T27 is 32.50 USD. Personally, I think the Proto is a better deal, although I own the Snap-on one myself.

The point is, you bought cheaper, it broke, you can afford to replace it yourself with all the money you saved by not going first class from the start. Unless every one of them that you bought breaks, you can afford to upgrade the ones that broke to Proto and still be money ahead. The only thing you're out is the inconvenience of having the thing break when you needed it.
 

ssdave

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I see you posted again at the same time I was posting, and are following up with GP directly. That would be great if they handle it better than the dealer did.
 
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nes999

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So I called GP. He said the general policy is 2 or 3 replacements maximum before they deny claims. He called the store I purchased from and told them to warranty it. He emphasised heavily on 2 to 3 warranty claims maximum and I was told its highly like to have a claim denied if it is within 3 months of the previous claim. My only complaint is the constant talking down to you. It was explained to me several times the use of various size drive. I guess using a 1/4 drive electric inpact on a 3/8 inch T27 torx is too much power.

In the end I'm happy. If the bit lasted even a month of use I would have blamed myself and paid the 14 bucks for a new one. However if it breaks on the first hammer actions then I see it as a material failure.


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jacked_72

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i don't know if I'd be happy. If the warranty is not based on a defect in the tool, but in how many defective tools you run across, then I'd do business elsewhere. I always love the guys who are fast to say its your fault for buying a guaranteed tool that wasn't from a quality tool producer. A warranty is a warranty. If the tool is guaranteed, its guaranteed whether its Snapon, Grey or Harbor Freight. If the manufacturer won't honor its warranty, then its a breach of contract.
 

Mr_B

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I tend be a self warranty guy for the basics and that includes socketry, I been wrenching for almost 30yrs and all brands warranty changes in time including snapon. Tekton warranty easy but it will change as will HF on pitts pro tools .
Hopefully it just a one off defect in that set, some of issue was retailer but if socket looked like new besides busted tip & you not a regular warranty guy surprised they made a stink as such low value and pretty easy see high chance defect material !
 

Aqua-Andy

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I already wrote GP off when it was posted that the warranty is only valid if purchased through an authorized dealer. Amazon Is not an authorized dealer but is the easiest place to purchase their tools. A company should either warranty their products or not. I can't stand playing games.
 

anndel

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So I called GP. He said the general policy is 2 or 3 replacements maximum before they deny claims. He called the store I purchased from and told them to warranty it. He emphasised heavily on 2 to 3 warranty claims maximum and I was told its highly like to have a claim denied if it is within 3 months of the previous claim. My only complaint is the constant talking down to you. It was explained to me several times the use of various size drive. I guess using a 1/4 drive electric inpact on a 3/8 inch T27 torx is too much power.

In the end I'm happy. If the bit lasted even a month of use I would have blamed myself and paid the 14 bucks for a new one. However if it breaks on the first hammer actions then I see it as a material failure.


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So GP's warranty is not lifetime but has a limit of 3? So i it considered a Limited Lifetime Warranty? I'm not trashing GP and have their Duo sockets which rock but just trying to get a understanding of their policy. Wouldn't matter to me I bought them on Amazom.com. If the OP wants easy warranty, go with Tekton.
 

Strouty

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I only have a few of their tools and I guess I am glad. A lifetime warranty is only as good as the company that stands behind it. Seems to me that they are all about making it difficult to warranty anything.
 

-OSIS-

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Ha! And I was just thinking of grabbing a couple of sockets from them XD
 

xin

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Since SEARS has tanked out it goes to show actually how GREAT their warranty on tools actually was.
 

ssdave

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Since SEARS has tanked out it goes to show actually how GREAT their warranty on tools actually was.

It bought them a lot of market share, with a pool of buyers that typically had such low usage so as to never need to invoke the warranty. Great in concept, and excellent in execution. Too bad they couldn't enter the 21st century with modern marketing and distribution to continue on. Stanley B&D might pull that off.

It still baffles me why warranty of one broken item is such a big deal to so many people, particularly if the item is a lower cost item. I broke a Lisle T55 3/8" socket. Warranted it at the local auto parts where I had bought it that morning. It broke again. Warranted it again, but called my SO man, and had him deliver me a $30 replacement that didn't break. The Lisle sits in my box, or probably in my discards now, and I don't plan to use it again. No big loss, I tried to get by with a $7 socket, had to use a $30 one to get the job done. Even with the warranted replacement of the broken one, I still had to buy the better one to actually do the job.

Point being, if you can save a few dollars by buying lesser tools, do so. But, step up and pay what you have to if they don't work. Or, if you legitimately need the better tools, pay for them up front. The difficulty, of course, is determining if the lesser tools meet your needs. Sometimes you just have to take a chance; sometimes you win, sometimes you lose.

Now, if you consider GP to be one of the more expensive options instead of a bargain brand, you would expect that higher expense either means the items won't break, or that extensive warranty is factored in. Then, if they break easily, and they have a limited number of warranty claims per customer, that heavily factors into your choice in buying them, and says that you're paying more for neither better suitability nor better warranty service. So, I can see that.

A lot of this low cost item warranty stuff started with Kmart in the 70's. Kmart brought in cheap taiwanese merchandise, that cost 1/4 of what US made stuff did. They had a hard time selling it. Then, they started guaranteeing satisfaction; if it didn't work bring it back for full refund. No matter what the cost, the US goods the Mom and Pop stores sold didn't offer that assurance; when it went out the door, it was yours. That brought in the mass of buyers now that they had confidence they weren't wasting their money. Same cheap merchandise, same poor quality, but different level of confidence. Some stuff came back, but most people just found that they threw away the stuff that didn't work, and were still ahead because of the cheap price they paid overall. Worked with them for years, and paved the way for Wal-Mart to bring in cheap Chinese goods. And, for HF to bring in cheap tools.
 
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redwrench60

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It’s **** like this that keeps me away from GP. They sound like they don’t even have confidence in their own product. Along with the fact that the 3/8” drive impact swivel set I first tried from them just couldn’t survive reasonable professional use. Many broke over and over and all of them got loose and sloppy quickly. Tracking down a distributor over and over for warranty got to be a pain in the *** so I gave them away to a young starting tech. Still not sure if I did him a favor or not.
 

Wildstar

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So, they say lifetime warranty, but have stated that after 3 times they will start denying coverage. Why is that not fraud?
 

gregpack

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I was about to order a set of impact sockets and was considering GP but their warranty restrictions gave me pause. How about Sunex? I've heard their quality is comparable to GP but they have a hassle free warranty. Does anyone have any input on Sunex?
 

visionguru

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A T27 socket costs less than $2 from Home Depot. Yeah, it's really important to have lifetime warranty on such items.
 

-OSIS-

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T27 is broken constantly. They’re a garbage design lol. And the cheap ones are even worse, I don’t need to be screwing around with Home Depot when I’m *** deep in a job and 40mins away.
 

visionguru

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T27 is broken constantly. They’re a garbage design lol. And the cheap ones are even worse, I don’t need to be screwing around with Home Depot when I’m *** deep in a job and 40mins away.

Yeah, they shouldn't put a thin bit on a 3/8" drive socket, which is thinner than a #2 Philips bit. 3/8" drive, thin bit, and tight fastener, it's a recipe for broken bits. 1/4" drive might be more appropriate.

I doubt truck brands could do much better in similar situations.
 

Den69rs96

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I know lisle isn't snap on, but I had a Lisle T-27 or T-30 that I snapped taking rotors off my wife's Acadia. In a rush, I went to tractor supply and bought a set they had. As soon as I put some torque on my ratchet, it broke. I went to Napa and bought a Carlyle bit and an impact driver that you hit with a hammer and it worked fine. I emailed Lisle and they sent me a replacement no questions asked. That stinks that they won't honor their warranty. I hate torx stuff.
 

6PTsocket

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So I called GP. He said the general policy is 2 or 3 replacements maximum before they deny claims. He called the store I purchased from and told them to warranty it. He emphasised heavily on 2 to 3 warranty claims maximum and I was told its highly like to have a claim denied if it is within 3 months of the previous claim. My only complaint is the constant talking down to you. It was explained to me several times the use of various size drive. I guess using a 1/4 drive electric inpact on a 3/8 inch T27 torx is too much power.

In the end I'm happy. If the bit lasted even a month of use I would have blamed myself and paid the 14 bucks for a new one. However if it breaks on the first hammer actions then I see it as a material failure.


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I totally agree with you. Consumer reports had it right when they said a warranty is only worth what the manufacturer chooses it to be. I have never bought GP but thought they were a reputable brand. Thanks for the info. I put a lot of weight on how companies back their products. It reflects a pride in what they sell. I don't need to deal with somebody that tries to blame me for their tool failure and prefer "we are sorry you had a problem with our tool and a replacement is on the way" SK and Tekton are companies that know what customer service is all about. I sure don't want to be told not to make a habit of claims on the first claim. If they have an abuser, deal with him personally; don't insult everybody.

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SuperXero

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I just hate these kinds of posts, because it kills it for everyone thinking about grey tools...

Seems well deserved to me. Make people jump through hoops to warranty something, and limiting a 'lifetime warranty' to 3. They don't deserve business of people who actually expect them to honor it.
 

woody 73

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The problem is this you can not have it both ways...

One guys screams oh my Lord the tool is so expensive, "what $40.00 dollars for that small tool, but it has a super good warranty period.

The next guy buys the entire set for $40.00 and screams oh my Lord the thing is only good for three replacements period.

You can not have both, just the way things work today; buy expensive and cry hard the first time or buy cheap and cry all the time.
 

PelicanPines

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Sometimes the warranty is not worth the effort... buy a dozen... they're cheap.

Time is MONEY... Effort is MONEY... if it takes more than 3 minutes TOTAL to warranty... you are losing money. I'm not including "gas, travel, etc".
 

woody 73

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Seems well deserved to me. Make people jump through hoops to warranty something, and limiting a 'lifetime warranty' to 3. They don't deserve business of people who actually expect them to honor it.

So lets say we have more warranty **** type posts, then what companies will we be left with ???

Northern warranty ***** posts.
Kobalt warranty ***** post.
Craftsman warranty ***** posts.
Sunex warranty ***** posts.

You want a good warranty then you better pay for it up front the first time around.
 

KWtech90

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I was about to order a set of impact sockets and was considering GP but their warranty restrictions gave me pause. How about Sunex? I've heard their quality is comparable to GP but they have a hassle free warranty. Does anyone have any input on Sunex?

I broke a 15/16 1/2 drive sunex last year and shot them an email. They requested a picture of the socket and two days later I had a brand new socket in my mailbox.
 

Tallpilot

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Sunex and Tekton are pretty much no hassle in this situation but there will be a few days shipping delay. Truck brands should also be no hassle but dealer might be an ***. It does sound like you should have 2-3 T27s though so you don't get stuck with a job you can't finish.

I have both Grey and Sunex and think the quality is similar. With a good dealer I might bias toward Grey if I am using mail order I would probably bias toward Sunex. If I break something twice I get the Snap On version unless some other brand is known to be better.
 
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jacked_72

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A T27 socket costs less than $2 from Home Depot. Yeah, it's really important to have lifetime warranty on such items.

And on the other side of that coin... If they're going to fight you on a $2 warranty claim, imagine how difficult a $20 or $200 warranty claim would be.
 

SuperXero

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So lets say we have more warranty **** type posts, then what companies will we be left with ???

Northern warranty ***** posts.
Kobalt warranty ***** post.
Craftsman warranty ***** posts.
Sunex warranty ***** posts.

You want a good warranty then you better pay for it up front the first time around.

Except the companies who provide good service get the '..... customer service rocks' posts which may end up with them getting more customers. And many of those companies aren't even expensive.
 

xin

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Sometimes the warranty is not worth the effort... buy a dozen... they're cheap.

Time is MONEY... Effort is MONEY... if it takes more than 3 minutes TOTAL to warranty... you are losing money. I'm not including "gas, travel, etc".

I agree, Time is MONEY and spending a lifetime replacing garbage tools is not worth the aggravation and loss of productivity. For some sure, but the worst thing is to be working on a job or personal truck/dirt bike fill in the blank and the tool breaks.

Friendships end where wasting money begins.
 

bob15

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So lets say we have more warranty **** type posts, then what companies will we be left with ???

Northern warranty ***** posts.
Kobalt warranty ***** post.
Craftsman warranty ***** posts.
Sunex warranty ***** posts.

You want a good warranty then you better pay for it up front the first time around.

You forgot the Snap on warranty ***** because: A Snappy socket owner bought a 50 year old broken socket at a flea marker for 25 cents, and expects Snap On to warranty it and gets mad when they don't.

People get too stuck on warranties. What should I do when my Billings & Bonney tools fail? :headscrat
 

Ji m

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I need to fill in some gaps in my swivel sockets and had decided to go GP,

I was a little concerned that they don't warrenty sales through Amazon,
but this thread makes it look like the "Authorized Dealer" part is just the first of many hoops they want you to jump through if something fails.


No thanks.
 

bob15

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I need to fill in some gaps in my swivel sockets and had decided to go GP,

I was a little concerned that they don't warrenty sales through Amazon,
but this thread makes it look like the "Authorized Dealer" part is just the first of many hoops they want you to jump through if something fails.


No thanks.

I would never, ever not buy a tool because of a warranty and if a company will back it....let alone based on an internet posting.

How often do you plan on breaking tools? I have found that tools typically break when abused......
 
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