HF socket guarantee Bullsh-t

[Matt M PA]

i'd be ticked too if I wanted one socket replaced and they gave me my money back. Now I'd have an incomplete set...with no doubt one of the most used sizes missing.

 

[jim2664258]

At mine they would pull the replacement out of a new set, and throw the rest in the clearance/return bins for a discount (A laughable one).

Come to think of it, I did see a couple socket sets with one missing in the bargain bin last time I was there. I thought it was odd they would accept a returned item with a socket missing, but now I know what went down

I don't recall ever seeing loose sockets in the Raleigh store, but as I said I don't go there very often. If I do go it's to get something like latex gloves.

 

[Matt M PA]

Seems to me they'd be smarter to open a set to replace a socket.....then keep that set aside for the next replacement. Or...the sets cost them so little that it doesn't matter.

 

[barcalo]

^^ I understand that, but what do expect from HF, world class service, workers are probably getting paid minimum wage and they sell average stuff.

These are all among the many reason I would NEVER buy a socket set at HF. I try to only buy items nobody else has like tarps and rare earth mags.

 

[Busted_Knuckles]

Seems to me they'd be smarter to open a set to replace a socket.....then keep that set aside for the next replacement. Or...the sets cost them so little that it doesn't matter.

Corporate America, does not run on common sense. Ive done 2 short stints with large corps. I did a short stint, oh, maybe 12 years ago. I made it 9 months, and had a sit down with my boss, and proposed the question:

"Do you want the solution, or are you guys in love with the problem ?".

They had employed me, looking for the solution, but when I got there, I shortly there after, found out they where in love with the problem...

This socket business is not different.

As I put it, daily, the "house" was "throwing out the baby with the bath water", and at the same time, in .INC fashion, looking for a better bottom line.

I left, because there is no helping the non-willing. Stupid is, as stupid does.