I got a call from a customer who was unhappy with his shower. I was the Rinnai Rep at the time and was asked to go help the plumber out. I meet the homeowner and plumber and see this enormous custom head with dozens of brass nozzles. Plumber says the system checks out. HO says I paid $4000 for the shower head, which he did not buy from the plumber. I go check out the water heater install, Everything checks out. The single unit is making 4.8 gpm at the flow and temp rise which is right on spec. We then got a 5 gal pail and filled it really quickly. The HO getting pissed off keeps telling me that he paid $4000 for the shower head. Me, going through the numbers makes no difference.. “I paid $4000 for the shower head…” He had a 20 gpm $4000 shower head on a 4.8gpm hot water supply system. I told him he will need a larger gas supply and three more tankless units to feed said shower head. As I left the building I hear him fading into the background, “I paid $4000 for the shower head…”
So, got Hot Water?