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Home Depot Clearance Thread 2015

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cagullett1

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How did you get banned. I thought you get banned if you return too much stuff ~without~ receipt.

You get banned when you return something that requires them to type in your ID number. This happens when you return without receipt, paid for the item with store credit, or it's a very expensive return. Unfortunately for me, the latter 2 are what put me on that list.

The crazy part, customer care pulled my purchase history/return history.... $35k spent there in the past 2 years, yet I can't return anything now.

Can't speak for your situation but if they ever said they could not return something to me, it would be a charge back in the time it took me to call the credit card company. If leaving the item with them, nothing they can do about it either.

Having been on the business side of charge backs a few times, there is very, very little a business can do. Typically the only option is civil court and I doubt any company is going to attempt that for less than $10k in dispute. If the items are left in their possession then there is literally nothing they can do.

The purchase in question was paid with using store credit. If that weren't the case, I would have done exactly that.

Because of this issue, I will never buy "gift cards" on discount gift card websites to Home Depot any longer. I use to keep $500 worth of these in my wallet because I could usually get an easy 10% off by purchasing these. Buying these (and returning these that were purchased on these) is what got me banned.
 
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95m3ltw

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You get banned when you return something that requires them to type in your ID number. This happens when you return without receipt, paid for the item with store credit, or it's a very expensive return. Unfortunately for me, the latter 2 are what put me on that list.

The crazy part, customer care pulled my purchase history/return history.... $35k spent there in the past 2 years, yet I can't return anything d.

That is messed up. We are remodeling our house so at any given time we are returning stuff on a weekly basis and I am expecting this to happen at some point.
 

robertwhite

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Happened upon one of the Milwaukee clamp meters today.

Anyone know if these meters will function as a low voltage or normal house current meter or are they really meant for HVAC and high voltage type work?

Already have a normql small size digital for the house, but couldn't pass up on this one for $30. Whether I need it or not is a different question. :lol:
 

brouser01

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For those who have been on the 90 day "banned" list for returns, have you had success returning things after the 90 days?

I was put on the list back in May and haven't made a single return since. I went to try to return 1 item last week and was denied again. After having customer care look into it, their TRE dept is giving me a 14 day window to return my stuff, but say I'm still on the list.

Any help/opinions?


I have been "banned" many times at HD throughout the years, not a big deal you just show them your ID everytime you do your returns and they call a supervisor over for an approval. I have never NOT been able to return items (like you). Maybe I haven't been "banned", maybe I was just on "notice".
 

cagullett1

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That is messed up. We are remodeling our house so at any given time we are returning stuff on a weekly basis and I am expecting this to happen at some point.

KEEP RECEIPTS. If you get banned and have a receipt in hand, they might work with you. Hasn't worked for me, but I take penny deals from this particular store often and the customer service desk doesn't like me because of that.

I have been "banned" many times at HD throughout the years, not a big deal you just show them your ID everytime you do your returns and they call a supervisor over for an approval. I have never NOT been able to return items (like you). Maybe I haven't been "banned", maybe I was just on "notice".

If you are truely banned, it won't let a cashier complete a return. As soon as they enter in my ID number, it prints off a rejection receipt and you are instructed to call the 1-800 number on the receipt.

If anyone ever gets banned, keep that receipt, its vital in getting the "ban" removed.
 

brouser01

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Maybe policy is more strict now, I built a house from the ground up besides the slab, shingles, and cabinets everything was from HD. I returned hundreds of dollars worth of items with no receipt &/or not the right CC to swipe. I am now rebuilding a house, I have yet to start bringing in my returns. Maybe I gigantic return will be better than multiples.
 

harleybuilder

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KEEP RECEIPTS. If you get banned and have a receipt in hand, they might work with you. Hasn't worked for me, but I take penny deals from this particular store often and the customer service desk doesn't like me because of that.

Sounds like the manager has you on "permanent ban" because of the penny deals so he has made it personal.
 

zeekh

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Maybe policy is more strict now, I built a house from the ground up besides the slab, shingles, and cabinets everything was from HD. I returned hundreds of dollars worth of items with no receipt &/or not the right CC to swipe. I am now rebuilding a house, I have yet to start bringing in my returns. Maybe I gigantic return will be better than multiples.

I do the same thing. If I'm working on a project I buy everything I think I might need. Return what don't use.
 

zeekh

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I think there is a Milwaukee Multimeter at my local HD. Is anyone interested if its still there? I saw it on Saturday but didn't grab it.
 

firworks

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I think there is a Milwaukee Multimeter at my local HD. Is anyone interested if its still there? I saw it on Saturday but didn't grab it.

If it's still there I would like it. Just shoot me a PM with what you think shipping would be and how you'd like to handle it all. I'll chip in a little on top for your trouble too. :thumbup:
 

Wanna Ride

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Happened upon one of the Milwaukee clamp meters today.

Anyone know if these meters will function as a low voltage or normal house current meter or are they really meant for HVAC and high voltage type work?

Already have a normql small size digital for the house, but couldn't pass up on this one for $30. Whether I need it or not is a different question. :lol:

I have one that I use pretty regularly for everything that I also use the other multimeters for. I probably use this one more than the other meters.
 

DR99

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You get banned when you return something that requires them to type in your ID number. This happens when you return without receipt, paid for the item with store credit, or it's a very expensive return. Unfortunately for me, the latter 2 are what put me on that list.

The crazy part, customer care pulled my purchase history/return history.... $35k spent there in the past 2 years, yet I can't return anything now.



The purchase in question was paid with using store credit. If that weren't the case, I would have done exactly that.

Because of this issue, I will never buy "gift cards" on discount gift card websites to Home Depot any longer. I use to keep $500 worth of these in my wallet because I could usually get an easy 10% off by purchasing these. Buying these (and returning these that were purchased on these) is what got me banned.

I got burned once on trying to return an item purchased with store credit once. Learned my lesson after that. I don't buy anything that could end up getting returned on store credit anymore unless its cheap, and I don't really care about getting my money back.

I think the ban I had lasted for four months so it didn't affect me too bad.
 

DR99

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One aisle in the tool department at a local HD was completely updated with an extensive lineup of automotive care products......For a second, I thought I was at Autozone....

My HD has redone the tool area and also setup a big area of auto care items where they used to put season items. They still do put seasonal stuff there, but its just smaller now.
 

wvrailroader

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If anyone can find the 3 piece Commercial Electric Electrician's tool set (1001-012-699), it should be a penny. I saw one of the MET crew print off a yellow sticker for it with a one cent price on it. None left here, unfortunately.
 

zeekh

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I noticed Saturday they seem to be doing inventory. I wonder if that will straighten out the discrepancies in the store computer
 

woodturner9

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Can't speak for your situation but if they ever said they could not return something to me, it would be a charge back in the time it took me to call the credit card company.

That would not be a legitimate chargeback, and the credit card company and vendor would refuse the chargeback. You then still have the right to not pay it, but they will report to credit bureaus, charge fees, etc. Keep in mind it must also be within the 30 days of appearing on the statement, etc.

Too many people have abused chargebacks, CC companies are much more strict now.

If the items are left in their possession then there is literally nothing they can do.

If you leave the item, you have "abandoned" it. The vendor has no responsibility for it, so you would lose both the item and your refund or chargeback. In spite of your stated experience, the vendor has a lot of control in a chargeback and must agree to the chargeback.
 

kneeman

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The above is not 100% accurate. It does not have to be within 30 days.

Also the vendor has virtually zero control of the outcome.

I have been screwed by shady customers too much. They have denied receiving merchandise sent to them. One guy said he didn't sign for it, it was his wife that signed not him. One guy even admitted he signed for it then said he never received it. I sent in proof with his signature and the credit card company said he filed a charge back again still saying he didn't receive it. These are all shipments so not the same but the vendor is usually screwed. They even admitted unless over a certain amount they just side with the card holder.

They do not have to agree with the charge back though.

I would not just leave it at the store.



Sent from my SAMSUNG-SGH-I337 using Tapatalk
 
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jnyost

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The above is not 100% accurate. It does not have to be within 30 days.

Also the vendor has virtually zero control of the outcome.

I have been screwed by shady customers too much. They have denied receiving merchandise sent to them. One guy said he didn't sign for it, it was his wife that signed not him. One guy even admitted he signed for it then said he never received it. I sent in proof with his signature and the credit card company said he filed a charge back again still saying he didn't receive it. These are all shipments so not the same but the vendor is usually screwed. They even admitted unless over a certain amount they just side with the card holder.

Sent from my SAMSUNG-SGH-I337 using Tapatalk


I agree. There is VERY little a vendor can do. It has to do with the consumer protection. All he has to say is the item was not as described and was returned.

I also lost money to customers who had items shipped to their work and school. I sent in a copy of their driver's license and everything but it didn't help. I also lost money to someone who kept their order but claimed it wasn't as described. Their bank did not require them to return the products. They just stole my money. I have had success with some chargeback a though depending on the card issuer. Some are more willing to listen and investigate than others.
 
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Rm2728

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NEAT Receipts. Easiest way to find purchases right on your phone. Give me a UPC number or sku for a product and I can pull up each receipt with that product on it.
 

95m3ltw

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That would not be a legitimate chargeback, and the credit card company and vendor would refuse the chargeback. You then still have the right to not pay it, but they will report to credit bureaus, charge fees, etc. Keep in mind it must also be within the 30 days of appearing on the statement, etc.

Too many people have abused chargebacks, CC companies are much more strict now.

If you leave the item, you have "abandoned" it. The vendor has no responsibility for it, so you would lose both the item and your refund or chargeback. In spite of your stated experience, the vendor has a lot of control in a chargeback and must agree to the chargeback.


I was the business manager for a retail/service company and dealt with chargebacks more often that I wanted. Based on my experience, hours speaking with cc companies, our own cc payment processor and lawyers, everything you stated is simply WRONG.

Quoting the last updated cc vendor agreement I received from MC for my own business. Quoting THEM, "120 days from date merchandise was received" So they actually increased the time a customer has to start a charge back, it was 90 days. Quickly checking, 120 days is the norm for most cc.

Not going to debate the rest here, not the place, but just to clarify your comments are not correct based on my real world experiences in fighting charge backs.
 

Speedy!

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I'd prefer we stick to the deals vs CC dispute processes.

I may be able to grab another Milwaukee Multi Meter (NOT clamp meter) if someone needs it. PM me and I'll check.
 
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cagullett1

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NEAT Receipts. Easiest way to find purchases right on your phone. Give me a UPC number or sku for a product and I can pull up each receipt with that product on it.

Even with a receipt, I'm still banned :( 90% of my returns that got me banned were done with receipts.
 

Rm2728

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Even with a receipt, I'm still banned :( 90% of my returns that got me banned were done with receipts.


That would be a first. What are they using to ban you? Seems fishy to me. They would have to notify you prior to purchasing that you are unable to return a purchase with or without a receipt. The return policy is on your receipt. It's almost contractual.
 

coralnut

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That would be a first. What are they using to ban you? Seems fishy to me. They would have to notify you prior to purchasing that you are unable to return a purchase with or without a receipt. The return policy is on your receipt. It's almost contractual.
Almost?!?

The return policy is a contract. In consideration for the money you spend, the store offers you the ability to return the item under a fixed set of terms. Or at least that's the way it's supposed to be. But now we see companies using all sorts of novel ways to weasel out of the contract.

The problem is that the current trend in retail is to move away from simple return policies that can be printed on a receipt. Now they are being replaced with complicated return policies that are written on a placard in the store or on a web page, and have vague exclusionary references, such as "We reserve the right to deny returns at any time for any reason." In other words, your contract now has an escape clause for the merchant that means that the contract is not worth the paper that they didn't print it on.

Now the receipt contracts incorporate escape clauses by reference rather than printing them on the receipt. You see this when the receipt says, "Return Policy: See written store policy for details."

Incorporating a clause by reference that states that they can refuse to process a return for any reason is a dirty little way to take away your contractual rights to perform a return. It's a very one-sided arrangement that benefits the megastore that has a large legal department, and puts the screws to the customer.

This new "refer to the return policy" practice was deliberately designed to take away your ability to enforce your contractual rights and to exercise obligations upon the merchant; now you have to rely upon the merchant's good will, which can be subject to the whim of a cashier or a manger.

I don't like it.
 
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Spn1025

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hmm just noticed that on my receipt.

Days: 90
Expires: 12/01/2015

"The Home Depot reserves the right to limit / deny returns. Please see the return policy sign in stores for details"
 

mynameisjim

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If I had this return problem I would change my credit card number or use Apple Pay/Google Wallet (randomizes your number). They've likely only banned a specific credit card as that's the only real way to identify you.
 

cagullett1

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hmm just noticed that on my receipt.

Days: 90
Expires: 12/01/2015

"The Home Depot reserves the right to limit / deny returns. Please see the return policy sign in stores for details"

This is what they use to deny me in store, giving me a phone number (customer care) to call and discuss the issue. When they hand you this receipt, they try to claim that their hands are tied and that TRE/Customer Care are the only ones who can help.

If I had this return problem I would change my credit card number or use Apple Pay/Google Wallet (randomizes your number). They've likely only banned a specific credit card as that's the only real way to identify you.

The scary part is, they actually have alot more ways of identifying you than you would think. Using my phone number and name, they were able to identify $35k in purchases, most of which have been on my credit card or online purchased gift cards.

If they say the ban is indefinite, I can always use the ID # on my CHL instead of my DL :)

I would think they would have to provide a good reason

Customer Care, along with their internal TRE team have been me clearance for 14 days to make returns. They have said they won't be removing my ban due such large amounts of returns (all done with receipts or they were able to look up using my credit card). Needless to say, they watch more than you think, even if you are doing nothing illegal and play by their rules. I've already waited out my 90 day ban, so I have a another call scheduled with them today to discuss when/if the ban will be removed.
 

Spn1025

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Apparently these are coming back for Pro Appreciation Week. Couldn't find them, then the guy at the pro desk told me.

ImageUploadedByTapatalk1441317743.084180.jpg
ImageUploadedByTapatalk1441317751.718656.jpg
ImageUploadedByTapatalk1441317762.151289.jpg


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elronin

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These are a Penny now. Sorry no sku#

3M tekk Drywall Pleated Respirator 9105DC1 3M VFlex 9105
 

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Rm2728

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IMAGO
 
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