grizzlyjmg
Well-known member
- Joined
- Feb 21, 2015
- Messages
- 157
Some of them will change their mind when you tell them you are going to call corp.Depends on how crappy they want to be.
Had the same thing happen to me yesterday. Went to a store about 50 miles from home were I knew that they had three of the tool chests available (two on a shelf above my head - a little dangerous to get down, but then when you area after the elusive penny item, and one up in the rafters - which I had planned to leave behind as this store is not "corporate policy friendly". Scanned the item at SCO and it reflected the price as a penny. Before I could complete the sale (had swiped my gift card) the screen came up with the "See Attendant" message. Attendant told me that she could not sell the item to me for a penny and she was calling for someone to bring her a generic SKU so that she could sell it to me for the last clearance price ($25.03 - I have already purchased two other chests from another store at this price). Told her to call the manager instead. Two individuals from the tool area came over (neither of which were a manager) and told me that they could not sell the item to me for a penny. Told them that what they were doing was against corporate policy, but all they could do was make excuses.
Finally the manager came over and right from the start he told me he could not sell me the tool chest for a penny. He told me that it was against company policy, but he would sell it to me for the last clearance price. Told him that I was familiar with the corporate policy and that they were required to sell penny items for a penny if found by a customer. He tried to take an attitude and asked "if I worked for HD?" to which I responded, no, but I was knowledgeable abou their corporate policy and have previous contact with Customer Care (I have three names, phone numbers and two case numbers that I carry with me on the list of items I am looking for). After my response, I further advised the manager that I was not being a "jerk" that there were two other tool chests available, and that I was only trying to buy the one (planned on two, but one is better than nothing). With that he turned around and told the Attendant to sell it to me for a penny. No apologies, no further issue, etc. Bought the tool chest and watched as the folks in the tool section scrambled to get the other two boxes out of sight.
I have been successful in getting Customer Care to help, but I have also noted a reluctance on their part to really fight for the customer when it comes to the corporate policy. Also finding more and more stores who refuse to abide by the policy which means that it will be harder to get the large penny items in the future. Just my thoughts but with the recent inventory, clean-up and change in attitude it might just become harder to find the elusive penny buys.....


