glenmore
Well-known member
How long does it take to get warranty items back from Snap-On?
I sent in a couple of bit sockets on 2/10.
Thanks
I sent in a couple of bit sockets on 2/10.
Thanks
How long to get warranty replacement from Snap-On?
- Thread starter glenmore
- Start date
mrshaun
Well-known member
usually within two weeks. should see something in the next day or so. depends on the work load that the people are dealing with.
It usually takes about a week and a half .. based on past experience. 
chadster1
Well-known member
I had a buddy of mine send in a ratchet and it took about 3 weeks for him to get a replacement.
nato
Well-known member
Ona side note, I find it weird that a lot of people don't have access to get in touch w/ a dealer in their locale. Maybe it's just their geographical spot on the map, but where I'm at, Youngstown, OH(Hour south of Cleveland & about an hour northwest of Pittsburgh), we have 4 dealers, that I know of to get in contact with....and they just service the tr-county area!
I would think it easy to get in touch with one of your local guys, as long as you have one....
If you see him at a shop, just stop in and b.s. with him.
I would think it easy to get in touch with one of your local guys, as long as you have one....
If you see him at a shop, just stop in and b.s. with him.
chadster1
Well-known member
Yes. It is not uncommon for me to warranty tools for someone that I have never seen before.
mrshaun
Well-known member
yup I get military guys every day that I am on the base that brings tools for warranty. some become really good customers. SO I help anyone that I can
tonydanzah
Well-known member
My local dealer rarely answered and never returned my calls. I sent my ratchet in 2 1/2 weeks ago and I still haven't heard from Snap on.
chadster1
Well-known member
They don't make calls or send emails on warranty replacements. You will just get a replacement sent probably via UPS.
RbrtAWhyt
Well-known member
chadster1
Well-known member
Kinda like a hold your breath and wait while hoping for the best situation?
I have not heard of a single instance on this forum where someone has not gotten a new replacement tool when they sent it in to Snap-on. Someone posted recently that Snap-on sent them a brand new flex head ratchet based on a phone call and they told him to just scrap the old one. They have a pretty good track record based on what I have read on here.
Moose-LandTran
Well-known member
If it's drawer slides for a KRA, and you have my dealer, going on 3 months..
RbrtAWhyt
Well-known member
Relax man, I'm just poking fun. I have not doubt that 100% of the people on here have had success in getting 100% of their warranty issues settled to their satisfaction. I guess in the instance of posts 10 and 14 of this they are in the holding pattern and the parts/tools will come soon
Toolhorder
Well-known member
I just got my replacements I sent in about 4 weeks ago. I called last week and they told me they hadn't even opened my box yet. I complained to the guy (his name was Mario I recall) and told him I sent a set of hutch struts and the damn hutch is falling down on my laptop all day. I told him how disappointed I am with having such an expensive box and having to wait for replacement parts for weeks on end. He said he would "speed up" my box.
Today I got a box with replacements.
Brand new dual 80 1/2 for my older 1/2 ratchet
Brand new long ratcheting screwdriver for an old junk bit driver non ratcheting screwdriver I got at a flea market for $5 (was trying to save it but it was bent and not going to be saved, couldn't get a replacement handle for the back bit storage area).
bunch of sockets
Today I got a box with replacements.
Brand new dual 80 1/2 for my older 1/2 ratchet
Brand new long ratcheting screwdriver for an old junk bit driver non ratcheting screwdriver I got at a flea market for $5 (was trying to save it but it was bent and not going to be saved, couldn't get a replacement handle for the back bit storage area).
bunch of sockets
One thing I do not understand ab SO's non transferable warranty is how can they tell if you are the original purchaser of an item? I only ask because any tool I have ever got off the truck has been paid for in cash, in some instances I have recieved a reciept and in others I have not, I dont hold on to them anyhow but will the corporate really turn down a warranty for this reason? the poster above stated he recieved a new screwdriver for a $5 flea-market item which to me sounds good because I believe they should replace anything that has their name on it regardless.... Just curious Thanks!!
tonydanzah
Well-known member
coming up on 3 weeks and still nothing for me.
mooman
Well-known member
Have you tried a follow up call? Looks like two people tried that here and got what they wanted. I did the same and had my replacement back in 2 weeks.
This may be referred to in the future as "Loving Snap-On to death". Too many unfair warranty claims may lead to a situation similar to what SK is doing.
Don't know if this is a large or a small problem of guys coming in with warranty claims for worn out flea market tools but maybe the trucks guys can comment.
I would guess that most guys would be too embarassed to try it face to face on a truck and opt to just send them in and hope for the best.