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I hate gearwrench

MastoidPress

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He doesn't have the time to make a warranty call but has plenty of free hours to complain about said tool on the internet.:headscrat


Oddly enough, complaining about a ****** tool probably IS a better use of ones time...ecspecially at 12:32 am. What else are you going to do at that hour? Another benefit to filing this complaint is to let others who are
considering purchasing GearWrench brand, that they're about to make a mistake.

I know I'm about to get a lot heat for this, but...

I don't understand why people bother playing warranty games. Just spend the money and buy industrial grade American quality products, and you would be able avoid some of this nonsense...or...buy old used American tools and restore them to working condition. Either way it's better than trying to argue with Raghib who can't understand the language you're speaking, much less solve your problem.
 
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IndyGarage

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I had a set like those channelocks (probably craftsman) about 30 years ago. They worked fine but I didn't really like the clearance they had, so I never used them and finally gave them to a neighbor for her garage sale. This is what appealed to me about the Gearwrench. The head is not a whole lot bigger than a traditional wrench.

For those of you that think I'm crazy not to want to warranty a $10 wrench - I will just say, I've had two bad experiences with these wrenches in less than 5 uses. That doesn't make me want to get a replacement.

And, since I put it back together, there's nothing to warranty - it works fine.

I originally bought them because folks here were singing the praises. As I said in the original post, I don't discount the fact that I may have just had bad luck. That's why I didn't write this post after the first problem. However I couldn't help but write it after the second. Possibly I'll never have another problem.

I'm all about telling people when something is great, and yes, I'll tell you when it is not.
 

Notwerk

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May 11, 2011
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Not sure if yours are double-box, but on most ratcheting wrenches, they stick an open end on one side for a reason: The ratcheting box end is not made for breaking nuts. Usually says so right on the package.

This is very much like using a cheater bar on a ratchet or using a screwdriver for a pry bar. Lots of people do it, but if you break the tool, it's your own fault.

Most modern GW is Chinese now (as are Craftsman). I guess reports say that the previous Taiwan stuff was better (not surprising). Most of the competition is Taiwanese (Blackhawk, EZ Red, Top Tul, etc.). FedWrench seems to have the scoop, but my understanding is that many of the Taiwanese ratcheting wrenches are all produced by a company named Kabo.

There aren't that many American manufacturers of ratcheting wrenches (I suppose Armstrong is).

Yours seem to have been faulty, but I'd say that if you continue to use the ratcheting end to break bolts, you're never going to be satisfied by them. Buy replacements from another brand if you wish, but I'd warranty those broken tools and keep them as backups or donate them to the local high school shop class if you really don't want them. You paid good money for them, and you should use the warranty you're entitled to.
 
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IndyGarage

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So you guys have educated me. I didn't read on the box where it said you can't turn tough bolts with it. In fact, all I read was how they are made for more "power".

This is the exact model I have - 12 piece metric set.

beautyshot.jpg


If you can't break a bolt loose with them, then my dislike for them is justified.
 
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oldtools

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So you would feel the same with SO. No matter how tough the tool is, it will break if use improperly. Tools are made in the millions, so there is bound to be some defect. There is no such thing as 100% defect free. Even SO have quite a bit of defect/quality issue lately as seen by many posts. If you decide to switch to SO and they have problem, don't trash them. I will gladly take them.
 

WHT

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Are those two sets of specifications actually posted anywhere for review, or is this just assumption because they're made in the USA?

Not calling you out, I'd just like to see the specifications, and see exactly what's different.

If something is an assumption I always say it is an assumption or only an opinion. The specifications are different (machining tolerances and clearances). Unfortunately, proprietary information can not always be posted just because someone wants to see it. Call Armstrong technical support and discuss it with them.
 

WRX/Z28

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So you guys have educated me. I didn't read on the box where it said you can't turn tough bolts with it. In fact, all I read was how they are made for more "power".

This is the exact model I have - 12 piece metric set.

beautyshot.jpg


If you can't break a bolt loose with them, then my dislike for them is justified.

Yup, they ****. My 10+ year old set is complete junk. (sarcasm)

When you break a 3/8 ratchet doing the same thing, you should throw all those out too and just buy breaker bars, but then what about broken sockets? Man. There's gonna be a ton of metal in the trash. Might wanna just sell it all to me now before it breaks. I'll give you 25% of retail, which is much more than the trash man would give you. My sarcasm is free though... :beer:
 

4x4gearhead

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Its funny that you have trouble with the x beams. I bought a set of sae's back when they first came out and had all sorts of problems with them. I even found that the 3/4" wrench had a 3/4" open end and an 18 mm ratcheting end. There were a few issues with sticking and stuff, but the biggest problem I had was that the box end itself is too thick to fit in a lot of things I work with. Eventually I tired of this and just got a set of reversible ones and never looked back. The x beam set sits in my garage at home collecting dust I use them every once and awhile.
 

stricht8

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any proof to back this up or are you just adding fuel to this fire? Cosmetically speaking GW makes arguably some of the nicest sockets available.



That was your choice to attempt to repair something. Nobody told you to do that. A phone call or a trip to sears would of got your replacement. They're good tools, i have a few sets and have never seen one come apart. In my view you were simply looking for a reason to have a grudge and found it.

9mm ratcheting wrench + rusted bolt = wrong tool for the job. You can blame yourself for that one.

It's amazing how far some people will go to defend a defective Asian made tool.
 

kms

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May 13, 2011
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Also, if ANYONE is truly so fed-up with their GearWrenches that they're seriously going to bin them instead of seeking warranty repair, PM me with your shipping address and the weight of the wrenches. I'll send you a shipping label and $10 that you can spend on your replacements.

It's a better deal than simply throwing them away.

I offer a shipping label and $11! hahahaha :lol_hitti
 

DodgeZ

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Also, if ANYONE is truly so fed-up with their GearWrenches that they're seriously going to bin them instead of seeking warranty repair, PM me with your shipping address and the weight of the wrenches. I'll send you a shipping label and $10 that you can spend on your replacements.

It's a better deal than simply throwing them away.

doh. I didn't see you beat me to the punch. lol
 

oldtools

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It's amazing how far some people will go to defend a defective Asian made tool.

You should read all those excuses people made for defective US made SO tools. All brands will have some defects. People need to learn to accept it and utilize the warranty to get replacement.
 

Sterff

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Exactly. I have received defective Snap-on and Matco tools before too. I got an 18mm SO wrench that only had 10 of the 12 points in the box end. I have no problem with GearWrench tools as long as they are the made in Taiwan one. They are way better than the Chinese ones :shocking:
 

stricht8

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I have never had a problem with GW either but the original poster did. He expressed his disatisfaction with the tool only to repeatedly get attacked and borderline insulted by one member here. I don't see the need for that.
 

metaldad

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I use the larger GW on 'broke' flange bolts. (7/8, 15/16. 1, 1 1/16) not a problem yet.
Just acquired 7/16, 1/2, 9/16 Armstrongs. Look and feel nice.
 
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bgott

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Oct 31, 2005
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I"m rotating my GW wrenches home. The ratcheting action is too tight when I get the wrenches in a tight spot and need to stick a finger on it to get it to ratchet. I bought a set of Blue Point metric ratcheting wrenches at the flea market and they have a sweet action. Most of the stuff I screw around with at the house is accessable so the tight action of the GW isn't so much of a hindrance.
 

WRX/Z28

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I have never had a problem with GW either but the original poster did. He expressed his disatisfaction with the tool only to repeatedly get attacked and borderline insulted by one member here. I don't see the need for that.

Not sure if you mean me, but the guy came here to bash a tool he abused because he has unrealistic expectations of it.

From the sound of his OP, he used an impact on one side of a bolt, and the gw on the other. No better recipe for failure than that.

The fact that he's maintaining his position that they **** because they're not intended to break fasteners loose is just silly.

Granted, I sometimes break fasteners loose with mine, but as others have said, if the tool breaks while i'm abusing it, I expect it. I certainly wouldn't be coming here to post about my dissatisfaction with the tools ability to take massive abuse. I'd also hardly say my evaluation of the tool was justified because my unrealistic expectations weren't met. Find a set of ratcheting wrenchs that will deal with your expectations, and then you can say they blow goats...
 

Skin

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It's amazing how far some people will go to defend a defective Asian made tool.

Doesnt matter where it was made. It was mis-used. Even says it right on the package, do not break fasteners free with the ratcheting end. Many still do just that all the time, including myself, and generally dont have a problem, but as stated above if i'd broken a wrench doing such a thing, which the manufacturer says not to do, i certainly wouldnt get on a soap box and stubbornly proclaim the entire product line junk on a forum. All the OP had to do was get the wrenches replaced whether he felt he was in the right or not but he vocalized his opinion that 'GW is garbage-but worth an hour of examination under a magnifying glass [somehow the fault of the GW brand] but not worth a 10 minute phone call' and i gave my response.
 
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tbobbo

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May 19, 2011
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I have TONS of gearwrench branded stuff. I was a mechanic and the gearwrench line was what i started to buy for home use. I bought thousands of dollars of it. I have gone back to being a mechanic. Most of the gearwrench line has let me down for pro use. The ratcheting wrenches have exceded my expectations. I have put them through serious abuse. Cheaters on them and all. I have broken a couple, but I also break my 1/2 snap on breaker bar. (Thats never seen a cheater) Give me a tool and i will test it. I am upset with the gearwrench line, but the ratchet wrenches will always have a place in my toolbox. Funny i bought all my ratchet wrenches at local box stores, but all other gearwrnch stuff (regular wrenches, sockets in all made sizes, hex bits, torx bits, pry bars, screwdrivers, ratchets, etc) came from a tool truck. A private guy who started a tool truck with gearwrench, armstrong, grey pneumatic, and other brands. Now he sold out and the new guy moved it to another town. Grrrrrrrrrr.
 

Farmer Joe

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Sep 28, 2011
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I like my ratcheting gear wrenches. They're Taiwanese made ones and have some years and use on them because my dad gave them to me, but they work just fine for me at work. I love them. I'm about to get another set from Sears as a backup set, just in case. I like to backup most of my tools, because time is money.
 
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IndyGarage

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Not sure if you mean me, but the guy came here to bash a tool he abused because he has unrealistic expectations of it.

From the sound of his OP, he used an impact on one side of a bolt, and the gw on the other. No better recipe for failure than that.

The fact that he's maintaining his position that they **** because they're not intended to break fasteners loose is just silly.

Granted, I sometimes break fasteners loose with mine, but as others have said, if the tool breaks while i'm abusing it, I expect it. I certainly wouldn't be coming here to post about my dissatisfaction with the tools ability to take massive abuse. I'd also hardly say my evaluation of the tool was justified because my unrealistic expectations weren't met. Find a set of ratcheting wrenchs that will deal with your expectations, and then you can say they blow goats...
Either take a reading comprehension course or keep it to yourself.

I said I had a ratchet on the other side - And you turned it into I was using an impact.

You came to the conclusion I was abusing the tool. I didn't think so, or I wouldn't have been upset when it fell apart.

I snapped off a 3/8 breaker bar last week - I didn't complain because I had a 4 foot cheater on it - that's abuse - and no I won't take that one in for a replacement either, because I don't deserve one even if I could get it.

No I didn't read the fine print where it says you shouldn't use a gearwrench for breaking bolts loose - However I showed you the advertisement, and it says no such thing - I've long ago thrown away the box, but I recall it being similar to the ad.

Anybody selling wrenches that can't be used to break a bolt loose is selling pure junk in my opinion.

And I didn't say a thing when the first one I picked up didn't work out of the box. I said something here when the second one fell apart - in what was likely its first use.

I think that's a justification for bashing a tool.

I also didn't say the whole line *****. I said I hate the ones I have. And, I said I know others apparently haven't had the same experience. Actually I said I really like the look and feel of them - if they worked as intended, I would be singing their praise - but they didn't.

And, I have been the saying the same thing about warranty on this board for over a year. I don't want to buy tools that need a warranty. I don't want to pay for a warranty, because I will never use one. I want tools that work as intended and don't break.
 

WRX/Z28

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Either take a reading comprehension course or keep it to yourself.

I said I had a ratchet on the other side - And you turned it into I was using an impact.

My reading comprehension is fine. Your explanation mentioned no ratchet.

This is what you said:
I'm working on the floor of the garage trying to get a rusty 9mm bracket loose from my daughters car exhaust - socket on one side, gearwrench on the other - when the stupid gearwrench all the sudden freewheels again.

Aparently you need a memory course. So, care to try that again?

You came to the conclusion I was abusing the tool. I didn't think so, or I wouldn't have been upset when it fell apart.

Obviously you didn't think so, but the fact remains that you were abusing the tool. Luckily warranties cover that most of the time, but you don't like those so... :dunno:

I snapped off a 3/8 breaker bar last week - I didn't complain because I had a 4 foot cheater on it - that's abuse - and no I won't take that one in for a replacement either, because I don't deserve one even if I could get it.

Good for you. What brand was that? You should have posted the same line about that brand... Wanna send it to someone that will warranty it? (not necessarily me) By your logic, you deserve a new one, cause if the 3/8" breaker bar can't break a bolt free without breaking, it's junk! I'd sooner agree with that than your rant about ratcheting wrenchs that aren't breaker bars.

No I didn't read the fine print where it says you shouldn't use a gearwrench for breaking bolts loose - However I showed you the advertisement, and it says no such thing - I've long ago thrown away the box, but I recall it being similar to the ad.

Ignorance is no excuse. If I put my hand in a running blender, i'm not going to tell you I didn't read the part in the manual that said it's not a good idea. Anything with fine teeth and ratcheting mechanisms is certainly not my first choice to back up a bolt that needs to be broken free. Why was it that you chose this particular situation to use your Gearwrench's again seemingly for the 2nd time ever?

Anybody selling wrenches that can't be used to break a bolt loose is selling pure junk in my opinion.

Cool, so the low torque wrenchs and stubby wrenchs out there must be junk too huh? How about that 3/8" breaker bar? It can't break a bolt loose, so it's junk right?

And I didn't say a thing when the first one I picked up didn't work out of the box. I said something here when the second one fell apart - in what was likely its first use.

I think that's a justification for bashing a tool.

I also didn't say the whole line *****. I said I hate the ones I have. And, I said I know others apparently haven't had the same experience. Actually I said I really like the look and feel of them - if they worked as intended, I would be singing their praise - but they didn't.

And, I have been the saying the same thing about warranty on this board for over a year. I don't want to buy tools that need a warranty. I don't want to pay for a warranty, because I will never use one. I want tools that work as intended and don't break.

Hmmm... I have a box for warranty tools of all makes. Anytime I go to sears/see my snap on guy/go to lowes/go to home depot... I go in that box and swap out any damaged tools I have. I personally don't like throwing away money, nor am I independantly wealthy where I think that I don't need the free replacement. I guess you are...
 
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IndyGarage

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Hmmm... I have a box for warranty tools of all makes. Anytime I go to sears/see my snap on guy/go to lowes/go to home depot... I go in that box and swap out any damaged tools I have. I personally don't like throwing away money, nor am I independantly wealthy where I think that I don't need the free replacement. I guess you are...

You know WRX I know your type. I envy those who have enough free time to organize a box of items to return for warranty.

Based on that description, I think it's fair bet that I probably do have a little larger bank account than you do.

Good luck reading the fine print on tool warranties and organizing your tool returns to Sears. You obviously have a rare talent there...
 

WRX/Z28

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You know WRX I know your type. I envy those who have enough free time to organize a box of items to return for warranty.

If throwing things in a box is organizing things, then I guess i'm great at it.

Based on that description, I think it's fair bet that I probably do have a little larger bank account than you do.
:rolleyes2

Assuming for the sake of argument this is true, what exactly does this prove? Does it mean anything important in life? Do you think that really matters? Your true colors are coming out here...

Good luck reading the fine print on tool warranties and organizing your tool returns to Sears. You obviously have a rare talent there...

LOL, it's extremely difficult to throw a broken tool in a box and hand it to a sears salesman during my next trip to the mall. Last swap of a set of pliers took me 2 minutes max, and while the guy was grabbing a new set off the shelf, I played with some possible future purchases that could make my job/hobbies easier.
 

blarf

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On the plus side no Dual 80s were broken during this experiment. That would have resulted in the mother of all I hate Chinese tools threads.
 
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IndyGarage

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Assuming for the sake of argument this is true, what exactly does this prove? Does it mean anything important in life? Do you think that really matters? Your true colors are coming out here...r.

I believe it was you that mentioned it first, Einstein...
 

wave180

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Feb 3, 2011
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South Cal
I'm not a pro but will not use a ratcheting wrench to break a stuck fastener/bolt. I will use it after breaking it using an appropriate wrench to make things faster.
 

slipjointed

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May 31, 2011
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665
I liked them until Danaher went through TWO revisions of cheapening them... IMO now they're just another crappy chinese wrench, and I no longer have any interest in them.

This is pretty much how it went (IMO of course):

Version 1: Made in Taiwan, very nice finish quality, wonderful tight and clean ratcheting action... feels like a quality tool. Resistance of ratcheting action very uniform from wrench to wrench, and size to size. Every single wrench works perfect. Selectors on reversing wrenches don't stick, and work perfectly. Inside of open ends are slim with good points, strong, well finished, accurate, and smooth.

Version 2: Moved production to China. Quality close to Taiwan made, but differences in chrome and overall finishing. Occasional issues with ratcheting action, resistance and precision of action varies between wrenches in a set. The open end is still slim with good points and overall good quality, but the broaching inside is inferior to the Taiwan wrenches. Overall acceptable quality, especially if gotten on sale.

Version 3: ****.:mad: As if moving production to China wasn't bad enough, they cheapened the already cheapened wrenches. The way you can tell the difference on these is that the open end became much thicker and clunkier than older Chinese made versions. The finish quality is horrid, unpolished forging pits and blemishes, terrible broaching on the open ends, and you're lucky if every wrench in a set works. Even when they do all work, they are so poorly made that the innaccurate teeth often catch the reverse levers, or bind. Bad enough quality that I wouldn't even want to use them if they were free.





I had a Taiwan made set that was stolen, and replaced with several V2 Chinese sets. They were great, but I sold them when I was in a tight spot, only retaining one set. I later re-purchased, only to find there was now a V3 pattern for the chinese wrenches, which was inferior to the older Chinese made versions.

I was in such disbelief at the horrid quality of the V3 Chinese wrenches versus the older ones I'd had, that I bought three other sets from three seperate sources and ended up having the same experience.

That was the point that I sold my Gearwrench products and gave up on them completely. The quality is no longer what I consider acceptable for a tool, import or not.

I'm sure they work fine for many people still, but they are no longer good enough quality to deserve a place in my tool kit.






edit: Here's a couple pics I posted a while back. I can confirm that both wrenches shown were labeled made in China, hence V2 and V3 Chinese wrenches. I've read accounts of this change by others as well.


Notice the extreme change in thickness, and the horrid quality of the broaching on the newer wrench (left).

IMAG0002.jpg


In this picture you can see the V2 Chinese wrench in the top, very elegant open end shape with sharp, well formed tips. The bottom V3 wrench has a chunky, ugly profile with poor finishing and non-uniform tips which vary from wrench to wrench.

The newer wrench has gotten a similar ugly lobster-claw profile as the Craftsman wrenches that were switched from quality USA steel and then had to be reinforced to account for cheaper Chinese steel.

IMAG0016.jpg
 
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Rickster

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I'm with the Armstrong & Matco guys with the their box / ratcheting wrenches. I've been using the std box end to break bolts loose and flipping the wrench around for the ratcheting end. They're great to use. Get the ones with the reversing switch, mine are not, wish they were.
 

Fedwrench

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There are only a couple of options for finding a US made fine tooth ratcheting wrench. However, Gearwrench isn't the only game in town for imported ratcheting wrenches. You may consider Blackhawk. They don't have as many types as gearwrench but, the ones I've used seemed well made.
 
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