techieman33
Well-known member
Snap-on is still very liberal with their warranty policy as are most truck brands. The biggest change with Snap-on was the requirement for pre-approval and many more call-tags to confirm that someone actually owns the tools they need warrantied. Prior to their policy change they were one of the only companies that would mail out most tools without needing the old one back.
One of the stories I heard that caused them to change was that the same person called something like 30 times to warranty the same ratchet and they just kept mailing them new ones until someone finally noticed.
There was some talk on YouTube a few years back of guys with mechanical channels passing a ratchet around and all of them putting in a warranty claim for a replacement. Then they would just ship the broken one off to the next guy.




