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Knipex quality issues

richfinn

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Jan 29, 2011
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Leeds, Yorkshire, England
That's correct, they have no warranty. They are very proud of their tools.


Most European manufacturers I've ever come across offer some type of limited warranty, if that's what you want.

I've had Snap-On decline a warranty claim or two over the years, so I hold them in no higher regard for warranty claims.
 
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Fixr

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Dec 23, 2012
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SW VA
The knipex needle nose pliers I've tried were all so flexible they'd never break like that.
I haven't had that experience with Knipex needle nose pliers because I've never owned any, but all of the long needle nose pliers I've ever owned have been flexible. Can't clamp down hard with them like lineman's pliers. I've come to the conclusion that long skinny steel jaws are always going to flex or snap and expecting otherwise is a fool's game.
 

dchawk81

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Jul 31, 2014
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14,342
I must admit to having pushed tools way beyond reason. Only a few of them broke. That didn't prove they were junk, I just knowingly abused them to death because it was the reasonable thing to do at the time.
Yeah I used a 20 ton air over hydraulic bottle jack to push up on a breaker bar in an attempt to loosen some big nuts, and the anvil snapped off.

Junk, I tells yas.
 

Tools4Me

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Jun 22, 2021
Messages
546
My two cents.

I pretty much ignore reviews that show broken tips on precision cutters. Many people use them for things they were never designed to cut, it's very easy for a manufacturer to accidentally make thin tips a bit too brittle, and any brand of small cutter will sometimes break if it's overstressed. I personally use Xuron for my maxi and micro shear cutters, because I like that they are US made and I find them a better value than Knipex, but there are lots of good brands of micro cutters out there to pick from.

I think the broken needle nose plier the OP pictured is probably a result of a heat treatment error at the factory or an internal metal defect. I've never had any issues with my Knipex needle nose pliers (I own 6-8 different styles), and most people complain about them being too flexible, not too stiff or brittle.

I think the issues people are having with Knipex Cobra pliers are worth discussing. The failures fall well within the margin of error in terms of quality manufacturing, but I think Knipex could also make a minor design change and greatly reduce the number of failures that are actually out there, because most of the failures I have read about don't seem to be a result of abuse.

I attached a small assortment of images to this post, showing some of those failures. All of the images were taken from 5 minutes worth of browsing Amazon reviews of Cobra pliers.

Most people don't write reviews for the products they buy, so there will be more failures out there than we can find pictured on Amazon, but the failures I did find were also plucked from a total of over 15,000 actual submitted ratings and reviews of Knipex Cobra pliers on Amazon. That tells me the overall failure rate is still very very low. That being said, it doesn't matter what the overall failure rate is if the plier you own fails when you needed it to work. Pliers are occasionally going to have internal defects, a heat treatment that is slightly too hard which makes the metal too brittle, etc. It's unavoidable. However, design weaknesses can also become apparent if the failures that do happen almost always happen in the exact same spots during normal use situations. I think there is a case to be made that Knipex Cobra pliers should probably have a bit more steel bulk or thickness at the v-notch location of the top jaw and possibly also the v-notch location of the bottom jaw. Almost every failure I have seen online occurred at one of those two locations. Any sort of a minor design modification that would help ensure a gradual failure of the tool under load and reduce the number of people who might end up slamming their fingers into something painful or dangerous would be forward progress. Gradual failures are always better than sudden failures.

Personally, I'm a big Knipex fan, but not a big Knipex Cobra fan. I love my Knipex retaining ring pliers, various diagonal cutters, cobolt cutters, various sizes of pliers wrenches, multiple styles of needle nose and bent needle nose pliers, etc. The only Knipex Cobra pliers I have are 10", and I only use them when I need to get a bite on something in a very narrow area and smooth jaw plier also can't do the job, because Cobra plier jaws are noticeably narrower than the jaws on any of my other similar tools. For any work where grip width is available, I want a wider jaw so the force I apply can be spread out over a larger or wider surface area to get a better bite and reduce damage to the surface I'm cranking on.

Lastly, if any of the products in the Knipex line are going to have failures, I would guess it would be their Cobra pliers. The Cobra pliers seem to be their highest volume seller, which usually means they will also have the largest variability in the heat treatment process, because it can be harder to get a perfect heat treatment every time when making large batches of a tool at once. Cobra pliers have the highest price competition online of anything Knipex makes, which means the overall profit margin is going to be lower for the manufacturer than it is for their other offerings. Cobra pliers also probably have the highest stress point loading of any of their pliers under actual use as a result of how they are designed, how narrow the jaws are, and how well they grab. Look at almost any similar plier and the jaws will have about twice the actual mass of steel in the jaw, fighting against potential breakage. With other similar pliers, the main issue is usually jaw teeth that wear down too fast and start losing their grip, or less optimal jaw geometry, so the pliers don't grip as well even when brand new. They are almost always heavier as well, which is important for many and becomes noticeable once you add up the weights of all the hand tools in your tool bag or on your tool belt. Someone who works mainly out of a tool chest probably doesn't care nearly as much about how much a particular tool weighs. Everything's a compromise, and that's why it's nice to have many different options available to pick from when it comes to buying tools.
 

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Monte

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Dec 23, 2008
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If they sell 1 million Cobras a year with a virtual non existent failure rate of 0,01 % that still means 100 defective products. So you might find up to 100 photos of defective cobra pliers a year :D
 

M635_Guy

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Or maybe since Knipex sells a whole lot of pliers, a few will break now and then? I don't have the answers, I've just become a bit skeptical about complaints in forums.
Exactly. People love to pile on, too. That doesn't constitute data or proof the brand is failing, etc., but people love a dramatic statement...

Every single high-quality company has had something happen where stuff that shouldn't makes it out to the wild. The question is how they deal with it. There was a time when I'd see the Knipex account on Reddit show up and try to help people who had issues with a product.

They have a "Limited Lifetime Warranty" in North America, and generally they seem to do the right thing historically.

I have several pairs of Knipex pliers (I blame and thank GJ for that...), and they've all been outstanding.
 

neophyte

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Pennsylvannia
Nope. My knipex are all working fine.

It was more if anyone noticed any qc issues of late. There were multiple posts in the last week and others going back months showing jaw failures

In all my years wrenching, including professionally, I dont recall ever seeing pliers broke like that either by me or anyone else.

Wondering if perhaps some counterfeits got out into the wild or something
eBay is gull of pliers and tools that have chinks missing, even while other tools made by the same manufacturer, decades ago, seem to have seen decent use, and are fine, other than minor wear.
Older tool manufacturers seem to have tried to make cutting edges and plier jaws as hard as possible, while still not making the tools “too brittle” and sometimes the tools were left too hard, or used for materials that were too hard or tough, when the tools were not intended for that purpose. (Piano wire for instance, and probably things like masonry nails, which are hardened steel).
As for Knipex, like other European manufacturers of tools, but unlike USA based manufacturers, they spec the maximum steel diameter and type on their tools or in the product description, but you never no if a user noticed the spec, or paid attention to it.
Knipex seems to try to maximize the hardness of their plier and cutter jaws, closer to what older tool manufacturers did, so it’s possible the hardness was just a bit too high.
Knipex even manufactures a version of the Cobolt mini bolt cutters, with jaws hardened slightly less, since users were likely using the cutters for fencing, which requires twisting and pulling wires, which likely caused breakage in the regular high hardness versions.
 

Nobody-named-Olli

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Jan 9, 2025
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North Rhine-Westphalia; Germany
There is no overall, general quality or QC issue with Knipex ‘as of recent’ (Or at any time in the past that I would be aware of.). Do some pliers still fail? Yes.

The Super-Knips issue. This is very well known, they are intended for very specific cutting tasks but people use them for “everything”. They break regularly, as per an official Knipex rep. in a German YT video, even thicker plastic cable ties can result in failure because of the pressure required to cut the ties will result in a direct hit/ shock once the tie is cut and the edges meet. Knipex will still honor the warranty on those even though they were not used as intended and replace them once, together with a reminder on what the Super-Knips is intended for and that there are other cutters/ pliers available.

Knipex is super communicative about every product they make, if you have a problem with one of their tools or general inquiries/concerns reach out and they will respond. Questions that can’t be handled by ‘first level support’ do get forwarded internally and you will hear back from someone qualified to answer.

Tools break all the time. I don’t really care about any but my own experience and I will take it up to & with the manufacturer when that happens. I know what I have done with/to my tools, I don’t know what others did to theirs before or when any ‘breakage’ occurred. A single picture never tells the whole story.


Kind regards,
Olli
 

dnschmidt

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Oct 3, 2014
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Phoenix, AZ
Once upon a time Mercedes-Benz had no official warrantee. Their point of view was we make quality products that shouldn't break. Their current cars are pretty much **** but that's a recent situation. I know a guy that had a 240D that went over 1,00,000 miles.
 

zendriver

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Dec 10, 2014
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29,686
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Indiana
Over the many years, I've probably used some of the crappiest pliers ever made, but don't remember ever breaking any. I have a couple of the cobra sets compliments of my late FIL. They seem super solid.

For all but the daintiest of jewelers pliers, is this even really a thing? :dunno:
 

Bigblue&Goldie

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Mar 12, 2009
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AZ
Over the many years, I've probably used some of the crappiest pliers ever made, but don't remember ever breaking any. I have a couple of the cobra sets compliments of my late FIL. They seem super solid.

For all but the daintiest of jewelers pliers, is this even really a thing? :dunno:

Tool warranty is 3rd on the list of constant debate topics on this forum behind Snap On vs HF and debating how others should spend their money.
 

Bubba Fett

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Jun 11, 2018
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Eastern NC
Knipex, NWS, Klein, Channellock, and many others, including Snap-On have a reputation for high quality tools.

So if one breaks, it is noticed more than some no-name Chinesium brand. Nobody cares if some randome-letter Amazon/ebay brand breaks on the first use, because half of them are junk in the first place. But when a brand known for making quality tools has a defect, people takes pictures, hit the forums. This creates observational bias, and a distorted perception of reality.

No tool brand can make 100% perfect tools 100% of the time. Sometimes the metal doesn't form right, or there are imperfections in the alloy, or something didn't take with the heat treatment. It can happen to anyone. As long as they stand behind the product, then there isn't much of a story.
 

Jokester

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Jan 10, 2023
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Only thing I have from Knipex is one of their mini bolt cutter offerings and I've put them through a lot of heavy duty snipping and the thing looks/performs like new. Yes, the cost was a bit more than most others similar, but I wouldn't hesitate to get the same exact pair again if it came down to that for any reason.
 
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swsman

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May 5, 2021
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Earthbound
I own 10" Cobra and 8" Twin Grip made by Knipex.
Also their extra long needle nose plier set.

They are good quality tools.
So far so good. Would buy Knipex again if they made something I needed.

When it comes to warranty, it has been a long time ago since I replaced a tool, think it was a 17mm Craftsman ratcheting combo wrench at Lowe's.
If I have to replace a tool more than once I typically step up the quality/change the brand.

My time is worth something to me versus worrying about the tool performance.

That being said any tool can be broken when used outside of its design parameters, for many any tool is a hammer...
 

IndyGarage

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Since I've been on Garage Journal - 15 years - I've warrantied exactly two tools. I've broken dozens doing stupid stuff, but I've only asked for a replacement on two because they seemed to break under light to medium use.

First was a Wright Ratchet that broke very easily - called Wright, they sent me a rebuild kit. No problems since then.

Second was a pair of Knipex Mini Bolt cutters. I had a pair for many years and liked them and decided to buy a second pair and the second pair broke literally the first time I used them.

I was not abusing them in any way. They must have had some kind of flaw in the cutting jaws because the sharpened edge just crumbled. They were beyond the 30 day return window on Amazon, so I called Knipex directly. They did ask a few questions, but they sent me a new pair, which have worked fine for several years now.
 

M635_Guy

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**** happens. Knipex seems to step up when it does. I like that I've seen them over at Reddit (though it has been a bit since I noticed them there).
 

American Locomotive

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Jan 8, 2017
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Rhode Island
As mentioned, those little precision flush cutters always break. I mean not just Knipex's, but all of them from any brand. They're meant for cutting zip ties flush and the tiny little leads off components after you solder them to circuit boards. People really overestimate how much abuse they can take.
 

Grimm_the_Grey

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Jul 24, 2021
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Central Pennsylvania
Fair enough. But as I said in the first post, any company will have failures.

I was more genuinely curious as to where the problem pliers came from, some posters admitted they came from Amazon, which makes me wonder if these were counterfeits because Amazon is rife with them.
The counterfeits are usually pretty easy to spot and are (in my opinion) more likely to be found on eBay. Almost all over the counterfeits I've seen have incorrect tooth counts on the adjustment part and a Phillips screw holding the spring on
 

CR888

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Feb 19, 2017
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I think the OP done well to have so many broken Knipex that look lightly used. I have 20+ of their pliers dating back to over ten years old and other than wear, I've yet to have a failure. I wouldn't be concerned with Knipex, they have been on top of their game for many decades.
 

Ohio Andy

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I think the OP done well to have so many broken Knipex that look lightly used. I have 20+ of their pliers dating back to over ten years old and other than wear, I've yet to have a failure. I wouldn't be concerned with Knipex, they have been on top of their game for many decades.
I thought these are all examples that were posted on a knipex group...
 

Stridercondor

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Sep 9, 2011
Messages
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Milwaukee
Interesting, I just broke my alligator knipex pliers Monday trying to hold a tie rod end ball joint. I bought these pair 10 years ago from Sears so I might as well just buy a new pair, unless the matco guy will warranty them.
 

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ChevyEFI

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I own very little Knipex, with no failures.

But, they have ramped up their sales efforts in N. America as far as I can tell. With growth, comes pains.

If they are a product I need and available when/where I need them, I will buy more.
 

Karl_B

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Oct 13, 2013
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Killeen, TX
I own about 10 pair of various Knipex pliers. I have damaged two through my own abuse. I barely started to deform the jaws on a pliers wrench trying to use it like a press. That was dumb of me. I also mangled some teeth on a pair of 6" Cobras because I needed to get a messed up screw out of some piece of furniture. I knew the teeth on the Knipex were likely softer than the screw, but I didn't realize how much softer. I still used both pairs. I did replace the Cobras and demote torn up ones to the home box.

Since the warranty is a bit tougher to exercise on Knipex, I just make sure I test anything I get when it arrives. Nothing has broken out of the box, so no need to warranty anything.

Edit: I missed the comments about Knipex at Sears. My first pair of Knipex were those black-handled Cobras that I got in exchange for a busted pair of Robogrip pliers. Best trade ever.
 
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