Does anybody have experience getting warranty service from Knipex? I have a set of needle nose pliers with very little use that the grips have started to crack. I am the original purchaser, but can not prove it. Do you guys think I am going to have any issues?
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Knipex Warranty
- Thread starter jkesselr
- Start date
General Geoff
Well-known member
How old are they? Knipex might consider cracked grips to be normal wear/tear.
nynexit
Well-known member
The Germans will expect that you follow the rules and provide proof of purchase .
Good luck ....[emoji28]
Sent from my iPhone using Tapatalk
Good luck ....[emoji28]
Sent from my iPhone using Tapatalk
Not very, maybe a few years.
****. I hate playing games with warranties. I bought the damn thing, it says Knipex on it, its grips split, gimme a new one! That is one thing I have to give Sears credit for in the old days and, to a lesser extent, Harbor Freight these days.
****. I hate playing games with warranties. I bought the damn thing, it says Knipex on it, its grips split, gimme a new one! That is one thing I have to give Sears credit for in the old days and, to a lesser extent, Harbor Freight these days.
General Geoff
Well-known member
Are these the Comfort Grips that have cracked?
If you have no proof of purchase, you may be SOL.
If you have no proof of purchase, you may be SOL.
They are the red and blue handled ones. I have owned them for a little while, but have used them less than a handful of times. They are literally like new. Oh well, it will be what it will be. It is just sad that the grips on ChiCom Craftsman pliers used for ages lasted longer than the grips on this particular pair of Knipex. All of my other sets of Knipex are perfectly fine. I must have just got a bad one.
Wamsutta
Well-known member
Send them in and get a tracking number. The worst that can happen is they'll send them back to you. There should be a USA office somewhere.
Wamsutta
Well-known member
Those Germans are pretty proud of their tools. They're going to think any discrepancy is the fault of the end user. It would be better if they had the tool sitting in front of them.
jalind
Well-known member
Does anybody have experience getting warranty service from Knipex? I have a set of needle nose pliers with very little use that the grips have started to crack. I am the original purchaser, but can not prove it. Do you guys think I am going to have any issues?
You won't know until you inquire with them. What's the worst they can do to you? Send Guido and Noneck to teach you a lesson about bothering to make a warranty claim?
Contact them.
John
Youngguns
Well-known member
Pictures!
Crazyjake8493
Well-known member
Not very, maybe a few years.
****. I hate playing games with warranties. I bought the damn thing, it says Knipex on it, its grips split, gimme a new one! That is one thing I have to give Sears credit for in the old days and, to a lesser extent, Harbor Freight these days.
I actually had more bad experiences with Sears than good ones. That was in the 90's and 00's, not sure how they were before that.
siegsuwa
Well-known member
I warrantied some Knipex pliers late last year. I didn't think I was abusing them but I was gripping something with significant pressure and the needle nose ends splayed out. I looked on the Knipex website, emailed the local rep, described the issue and sent a picture. I got confirmation of warranty before I sent them for replacement. I paid shipping to a neighboring town and got a new pair back a few weeks later.
Find your rep, email them, and see what they can do for you. I am the original owner, but I wasn't asked for proof of purchase, just the model number.
Find your rep, email them, and see what they can do for you. I am the original owner, but I wasn't asked for proof of purchase, just the model number.
Jeremy77
Well-known member
I'd find their U.S. distributor (in Illinois or Indiana iirc) and try at the very least. I spoke with a very nice lady there via email a couple of years ago about getting a toolbox decal. She was very helpful and sent me out several stickers and window clings. A pleasant experience overall.
Does anybody have experience getting warranty service from Knipex? I have a set of needle nose pliers with very little use that the grips have started to crack. I am the original purchaser, but can not prove it. Do you guys think I am going to have any issues?
Yes, had some needle nose where the jaws didn't close all the way. I emailed Knipex US with an image and they replaced them without issue. No proof of purchase was needed but YMMV.