Just ordered 2 of the Irwin Powerslot diagonal pliers for $5 each online from the Beaufort, SC store. Called them up to have them ship to New Hampshire, and the lady I spoke to was giving me attitude, saying she want's to charge $79 for a truck delivery fee. She said they don't do ground shipping and rudely transferred me off to some other department. The lady at the other other department had no clue why she transferred me to her, and then transferred me to the tools department, which actually wasn't the tool department... it was "Tool World" .. wtf is Tool World? Their rental department? Either way, that guy had no clue. I just hung up and called the 800 number customer service, they took care of it for me and charged me the $7.99 shipping.