Lowes kobalt tools pay the difference broken ratchet?

[american21]

Has anyone ever say bring in a broken 25 dollar ratchet and were able to pay the 5 dollar difference to upgrade to a low profile or flex head? I'm hoping to do this

 

[stage20]

if it doesnt work go to another store and return without receipt for store credit. end result is the same, just some more leg work, but you get what you want.

 

[mrvm]

Done something like that at Sears years ago moving up from the lowly RP to a better ratchet. Since they had to scan the value of the RP I asked to upgrade to a better ratchet and pay the minor difference. At Lowes it probably depends upon the clerk or the mood of the M.O.D.

 

[american21]

No one has at lowes hd or Sears? I don't see why not making 5 more bucks for the register

 

[alex95eg]

I did it the other day when they only had long handle flex heads

 

[american21]

I did it the other day when they only had long handle flex heads

Just got me a low profile for 5 bucks more. Took 35 mins and 5 people though

 

[tw05]

I did something similar just the other day. I warrantied a Kobalt 3/8 led ratchet which is now discontinued. I bought it at clearance pricing for around $7. The nice lady at customer service said to go find the tool department associate and he would find me a similar style ratchet and I would be all set. The tool guy basically told me he couldn't give me anything over $7 in exchange for my broken ratchet because that's what I paid originally. Basically after not taking that offer the manager said I could get a normal 3/8 Kobalt ratchet (approx $25) in exchange for mine. If I wanted to upgrade I would have to pay the difference. Ended up buying the flex head 3/8 ratchet and paying the $5 difference. Just ask for the manager if you don't get the answer you want from a regular associate. I did have to show them my drivers license for the exchange process even though I had my original receipt. Good luck!

 

[kctyphoon]

its all gonna depend on what person you deal with.. some wont care, some will.. its a coin toss.

 

[DoyleDee]

I bought two of those led ratchets. . $7 a piece.. why not. Haven't broken mine though.
I would think it would be no big deal.. but I would say it depends on the store.

 

[nicksnothereman]

Has anyone ever say bring in a broken 25 dollar ratchet and were able to pay the 5 dollar difference to upgrade to a low profile or flex head? I'm hoping to do this

If you got a receipt maybe. Otherwise probably not. You're the guy buying off the shelf kobalt ratchets? Sucka.

 

[Kirbot]

I've done that at Autozone.
I warrantied one of the crappy chinese ratchets out of the kits, for the Taiwan kind from open stock, and payed $5 to get a flex head version.