mac tech 1000 box broke again

[sludwinjr]

well my black mac tools tech 1000 triple bank box did it again, this is the replacement box from mac for the blue box that split apart in my previous post. was cleaning it this past friday and noticed it is split or separating in the same spot the other box mac warrantied out. i think this box is maybe 9 months old now and here we go again with the mac ****. emailed the guy who helped me out last time and he emailed back the regional guy would be stopping by to look at it, but didnt say when.......hopefully this will go smoother this time and quicker. i dont know what the problem is, i dont stack anything on it, moved it once, the rest of the box is looks and functions brand new. not sure maybe a defect in the model....hopefully theyll offer a diff model or my money back as i paid cash for it.....here is a quick pic i took with my phone...well post better pics up later.......

 

[jammer1001]

This looks like a factory defect in manufacturing, there boxes are built in Georgetown Ohio, if your Mac man cant help ask for his District or regional manager. I own 3 mac boxes and have had very little problems and excellent service.

 

[Chadro]

This looks like a factory defect in manufacturing, there boxes are built in Georgetown Ohio, if your Mac man cant help ask for his District or regional manager. I own 3 mac boxes and have had very little problems and excellent service.

I agree, I would write this off as a fluke. I have never heard any complaints about MAC boxes other then maybe detents. I'd take a Macsimizer over an Epic.

 

[daveblank]

I remember your problems before. Better luck this time.

 

[gnx547]

Get the box fixed up, sell it and get a snap on or matco box.

 

[idoitproject]

I agree, I would write this off as a fluke. I have never heard any complaints about MAC boxes other then maybe detents. I'd take a Macsimizer over an Epic.

Whoa. That's a big statement. Please explain in detail, thanks.

 

[billymade]

I think I would get a different model of box! What a drag to have the same issue 2X; there must be a structural weakness or QC issue with these! One time ok but two times are 9 months on the same box; I say get a different model or look elsewhere! Sorry this happened!

 

[Toolhorder]

get a SO box, enough said...

 

[Chadro]

Whoa. That's a big statement. Please explain in detail, thanks.

Which statement? I'd rather have a Macsimizer then an Epic?

Well I would, it's a good looking heavy duty box. A few of the techs in my shop have them and they hold up outstanding and my shop isn't some nice clean auto shop it's a dirty **** all over the place truck shop.

A better explanation would be why the Epiq is so much better then the Macsimizer's?

 

[Scuderia-F1]

Which statement? I'd rather have a Macsimizer then an Epic?

Well I would, it's a good looking heavy duty box. A few of the techs in my shop have them and they hold up outstanding and my shop isn't some nice clean auto shop it's a dirty **** all over the place truck shop.

A better explanation would be why the Epiq is so much better then the Macsimizer's?

It´s an Snap-On box, that´s why!

 

[southernfriedcj]

A better explanation would be why the Epiq is so much better then the Macsimizer's?

The Snap On comes with free Kool Aid.

 

[Chadro]

The Snap On comes with free Kool Aid.

You got that right.

They're both nice boxes and both are made in the U.S. so you can't go wrong with either. I just like the Mac's a little better. I can't afford either so oh well.

 

[Gary S]

Maybe consider trading it for a fine Chinese box from Harbor Freight.

 

[sludwinjr]

sloke with a rep from mac tools/stanley tools today....explained the problem and emailed a pic, says he is gonna send out the mac rep and mac district manager for the region in a week or 2 to see the box ( the are the same 2 guys who broke my balls last time, were swaring at me and said the box had no damage and kepr harrassing me after the box got warrantied) so i said send someone else, and now its at least 6 weeks till mac will come look at it.....i have no mac tool route where i am located, all the other tool guys noticed the box, so again mac is sticking it to me by dragging this out again....gonna put the web site back up again with the notes and pics from before, and this box....guess ill be breaking out the welder this weekend......

 

[billymade]

Man, I would definitely get your money back or a different box or brand all together... sorry your having so many issues!

 

[metalhead212121]

sloke with a rep from mac tools/stanley tools today....explained the problem and emailed a pic, says he is gonna send out the mac rep and mac district manager for the region in a week or 2 to see the box ( the are the same 2 guys who broke my balls last time, were swaring at me and said the box had no damage and kepr harrassing me after the box got warrantied) so i said send someone else, and now its at least 6 weeks till mac will come look at it.....i have no mac tool route where i am located, all the other tool guys noticed the box, so again mac is sticking it to me by dragging this out again....gonna put the web site back up again with the notes and pics from before, and this box....guess ill be breaking out the welder this weekend......

hate to say it............. but once again yet another example of mac reps being assholes.. good luck. this is one of the main reasons why I hate Mac.. you have a legit problem with them.. you got up the "chain of command" for help and all you get is a big "**** you."

 

[MoToys]

The Snap On comes with free Kool Aid.

Well I can sit in the drawer of my so box with the kool aid man while we enjoy some grape drink.
I hate getting the run around, I would not accept anything but a refund.

 

[mrholeshot]

What Stanley works needs is a good old fashioned class action law suit with about every tech in the US getting in on it. Anybody who has been buying tools from MAC for over 10 years is getting hosed. They are replacing good tools for **** tools. They don't back up the warranty worth ****.

 

[scott37300]

Not sure I would weld on it. They might say you caused the damage or something stupid like that. If you are going to fight this I would not alter or touch it at all. Leave it for them to see and handle.

 

[4x4gearhead]

In all seriousness it was driven into my head a long time ago that if you are a pro tech, you buy a snap on tool box. I would definitely try to get my money back out of the deal and put it towards a real toolbox.

 

[83diesel]

I had a double bank Mac Tech 1000. Was my first professional tool box. I liked it when working on cars but when I started working in truck shops and had to roll it through the shop each shift I learned real quick the difference b/w the tech style box compared to the Macsimizer/ Large Matco/ or SO boxes. The higher quality boxes have more supports, welds, better drawer slides and have spring loaded casters that compensate for rough/ uneven floors.

I sold mine due to needing a bigger box and due to the box lock mechanism giving me fits once a month where it would not lock the small bank of drawers. What I noticed after getting more tools that more than half the time the 3 of the 4 casters were touching the ground but the fourth one was up in the air. Which makes me wander if this is why you're having welds fail, due to lack of extra supports and compensating casters so all the stress is put in the shell of the box.

I would negotiate and try to get your money back or get a Macsimizer for even trade.

 

[mrshaun]

call your snap on man and see if he can make you a deal to get the box out fo your hands and get one that is easier to take care of. When you press two pieces of metal together they will eventually seperate.
Mac boxes feel as strong as the snap on heritage boxes and nothing near as good as a krl master series.
if you were one of my customers i would do what i could to get that out of your way. i would even get my sales or business manager in there to help as well to show MAC how to handle a customers concerns....

 

[mrshaun]

www.theundisputedchamp.com this shows you a little about toolboxes if you have the time to look. or if you are having trouble deciding which one you want to purchase. this site will break it down for you.

 

[Vinko]

.gonna put the web site back up again with the notes and pics from before, and this box....guess ill be breaking out the welder this weekend......

Is the site up? I can't access it.

Didn't a Mac rep or two come on here last time this happened? Hell, I'd suggest you write a letter to the head of the company or a few of the higher-ups and lay it all out, including photos from the last one and this one.

Anyway, I might do that before I put the website back up. But I guess either way won't hurt your (slim?) chances of a quick resolution.

Just curious if you exceeded the recommended weight of the drawers?

How many of this particular model is sold per year? I wonder what the failure rate is.

I don't remember the details of your last thread, but they didn't repair your old box right? They gave you a new one?

 

[sludwinjr]

well i had not heard back from the mac/stanley guy i spoke with last week about mac taking 6+ weeks to come look at the box again, i cant trade it in, my tool guys are
snap on, matco, and cornwell and im looking at maybe 1000-2000 for a trade in price.
so i sent mac another email and letter
"requesting a full refund for the box or i will have to take legal action...."

i recieved an email back stating" thanks for your correspondance, i will work with our attorneys and get back to you no later than friday 3/25"

so i think im screwed......would love to trade it in, but no luck from my tool guys, they just dont want to deal at all....not sure what im gonna do......
where is the rep from mac on this site.........

 

[metalhead212121]

What a load of horseshit from MAC.. I don't think we have an *active* MAC Dealer on this forum... All I can say is keep fighting MAC and make them pay in one way or another!!

Dan

 

[scott37300]

Ya that doesn't sound good to me, sounds like he is going to talk to his lawyers about telling you to get bent.

Just be careful with your website and this thread. As much as I'm all for free speech and calling things how they are, make sure your statements are factual and not opinion so they can't get you for slander or anything like that. Not saying that you are, just don't want to see you get screwed any worse than you already are!

I know you said you wouldn't get much for a trade in on your box but MrShaun said if he was your dealer he would try to work with you. Maybe your snap on guy would do the same, give you something for trade in and then give you a super deal on a box? Worth a try to ask. I know if I was in your situation and the SO guy went out of his way to help me out I would be giving him every cent of my tool purchases from then on. Sounds like SO understand this theory and maybe your dealer or regional rep would be willing to do something for you.

 

[csargents1546]

That really ***** that you are getting such a run around. Not even a kiss on the cheek afterwards. Hope you get this resolved soon. In this instance, get yourself a SO box so you won't have to deal with that again.
to stanley corp
to you for all the **** you are dealing with

 

[Vinko]

well i had not heard back from the mac/stanley guy i spoke with last week about mac taking 6+ weeks to come look at the box again, i cant trade it in, my tool guys are
snap on, matco, and cornwell and im looking at maybe 1000-2000 for a trade in price.
so i sent mac another email and letter
"requesting a full refund for the box or i will have to take legal action...."

i recieved an email back stating" thanks for your correspondance, i will work with our attorneys and get back to you no later than friday 3/25"

so i think im screwed......would love to trade it in, but no luck from my tool guys, they just dont want to deal at all....not sure what im gonna do......
where is the rep from mac on this site.........

Do you actually intend to take legal action, or was this just a threat? I'm still not following if this was the same box or a new box that developed the same problem? Did you exceed the manufacturer's recommended load limit? Put an engine on it or anything like that? If it is a manufacturer's defect, I wonder how many others' are out there like this

 

[briggsguy17]

I am having a hard time believing that this is a coincidence. Two boxes, same damage??? Surely if this were a common problem we would all know about it. What are you doing to these things??? Your photo looks like the paint is damaged as well, or is it just a bad photo??? If I google MAC Tech 1000 damage or warranty or broken this thread is the only relevant one that comes up.

 

[sludwinjr]

good point on the casters not touching the ground.... no matter where i roll the box, one caster never touches. no i havent put anything heavy or an engine on it, its not overloaded with tools, coincidence or not, the box is splitting......the paint isnt damaged, its a bad cell phone pic i will take good pics this weekend. all i want is a box that wont break, i have filled out the small claims paperwork if mac wont do anything....
i even offered to take a differant model and pay the differance if needed.
well see what happens....thanks

 

[mrholeshot]

Start a MAC TOOL ***** thread and let everyone else (myself included) voice their experiance and give the thread about two weeks then email them the link to the thread. It works sometimes.

Sometimes it doesn't work. My Gearwrench warranty thread just resulted in the Gearwrench Customer service rep that is a member here going AWOL.

 

[sludwinjr]

well my snap on guy stepped up today and has a new krl1022 in red on his truck and offered me 5,000 trade in on the pos mac box. ill owe him 2900 so i most likely will trade it in next week....didnt have time today....not looking forward to a payment but this box needs to go....

 

[scott37300]

well my snap on guy stepped up today and has a new krl1022 in red on his truck and offered me 5,000 trade in on the pos mac box. ill owe him 2900 so i most likely will trade it in next week....didnt have time today....not looking forward to a payment but this box needs to go....

Well according to the mac website the mac tech 1000 is only 4200 bucks so I would say it would be well worth it to get the snap on box, even if you have to cover the rest. I would call mac up and tell them that you are very unhappy with them and that snap on is going to give you 5000 for your 4200 pile of junk. Tell them that they can either give you 5000 grand in credit or ALL of your tool purchases will be threw snap on from now on and mac can piss off and you will tell every one you can about how bad mac treated you and how good snap on treated you.

Glad to hear that SO is showing you what customer service should be like!

 

[mrholeshot]

Thats a good trade in deal

 

[Skin]

I am having a hard time believing that this is a coincidence. Two boxes, same damage??? Surely if this were a common problem we would all know about it. What are you doing to these things??? Your photo looks like the paint is damaged as well, or is it just a bad photo??? If I google MAC Tech 1000 damage or warranty or broken this thread is the only relevant one that comes up.

most guys probably wouldnt even notice. I believe both times it was the welds at the back of the box. Unless you rotate shops or bays often how would you even notice until it got bad enough that a drawer alignment gets affected? By then they'd probably tell you to stick it.

If it were me i'd probably weld it [assuming MAC left me out to dry]. But i can sympathize with a trade in as well in both the principal of ridding a defective unit and being able to just dump the box that would probably piss me off every day i look at it.

 

[blacK20]

I agree that's an awesome trade in deal. The krl1022 is very nice. I'd take that offer in a heartbeat.

 

[tkcaudill]

. I would definitely try to get my money back out of the deal and put it towards a real toolbox.

YA A Matco Tool BOX

 

[sselander]

Ironic he is from New Britain,CT - home of Stanley.

Last year, I got the chance to talk to a guy who retired from Stanley years ago.

I stopped in at his garage sale on my way to a junkyard.

He showed me his Macsimizer loaded with tools he got from them when he retired.

I picked up some never used MAC wrenches he was selling cheap.

 

[Chadro]

Call me an ******* but I'm slightly suspicious. I've never heard of any problems with Mac boxes either in the real world or on here. Yet you've had the same issue with more then one box and Mac for some reason is giving you warranty issues. Mac might sell some **** but I've never heard any real warranty complaints other then getting Taiwan junk back instead of US.

Then on top of that your a junior member and every post/topic you have has something to do with Mac.

Then you say the Snappy man offers you 5 grand on a $4000 box. I know Snap-On gives good on trade in but you must have the Snap-On man of the year.

Could be wrong, I don't know.