No way to go back now and know. I can tell you if they did try that they would lose market share, at least on impacts, and a good marketing department would know that. Often times laymen or occasional users look to what the pros or serious DIY people use. If the ‘experts’ are saying don’t buy that particular product, it kinda sticks. Then the buyers are pretty much the type that don’t know or wouldn’t use the tool much anyway. I would think it would really affect the company if they ignored it. The quickness of ownership of the issue could be an indication that they would do the right thing but you never know. I’ve always been under the impression Milwaukee wants position itself to be kind of like Snap-on in hand tools and considered the best in power tools. You ain’t gonna get there ignoring issues.…….
Milwaukee is apparently going to do the right thing.
- Thread starter dnschmidt
- Start date
beemerphile
Well-known member
It might have taken longer, but following the warranty return data would have let them know they had a problem. If even for control of warranty costs they would have fixed it.
bubinga
Well-known member
The video said even if you don't like the suns reflection off of it. Make something up.
I doubt they will question it.
nbpt100
Well-known member
I dont have time to watch a 47 minute video. 22 minutes in and I did not learn much.
What is the executive summary?
What is the executive summary?
iamhomeless
Well-known member
I do test and dev work for the auto industry, a bug part of my job is pulling apart in house test units, and doing customer FA. I can tell you from experience, it doesn't matter how thoroughly we test a part, or how crazy of a test regime we come up with, a customer will always find a way to break rhe unbreakable, often in new and exotic ways.
While the knee jerk is to say this is a less sturdy design and blame the failures on that, the B model made it through PV, DV, and PPAP. There is a chance this is a supplier issue in one or more of the parts causing the pin failures, and with in spec parts the B model might be just as reliable as the A. Bringing any product or redesign online means teething problems, and sometimes things slip through.
If anything I am pretty impressed that big M is willing to ditch the redesign for the sake of their reputation.
iamhomeless
Well-known member
Big M says there is a problem and they are investigating why.
Current supplies are mixed between A and B versions.
If you have a B and it has a problem within the next 5 years, tell them and they will trade it for an A. (This means that they will either be building both models in the future or are reverting all versions to the A model going forward)
rlitman
Well-known member
I've had my Milwaukee Switch Tank sprayer for several years, and never managed to get two tanks sprayed from it before it failed (both the original and the warranty replacement that I had to wait nearly a year for failed on the second tank). My issues were anything but unique, with similar reviews all over the place and no, Milwaukee has NEVER made good on it.
What we have here is a company's PR team trying to make up for one mega-fail they got caught up in red handed by TTC, but when they can sweep the customers they screwed under the rug, they're proud to do it.
I'm positive they knew exactly how bad the product was, and if they weren't called out on it by such an influential source, they'd have happily left their customers holding the bag yet again.
So no, I'm not buying the argument that Milwaukee makes good on their mistakes.
scooby074
Well-known member
Well it happened the day before yesterday. My new impact **** the bed. Delayed start and intermittent operation when hammering.
I had to take my daughter to the dr in the city so I threw it in the trunk for the drive. Dropped it off at the end of the day at the factory repair centre. Staff was friendly and helpful but unaware of the policy on the B's, even the service guy which was a bit of a surprise, but he assured me he'd check with the manager in the morning (today) when he was in.
Got a call bright and early this morning that they were sending me a brand new unit via courier. Should have it early next week. Cant beat that.
Yeah I get that this never should have happened, but I dont think Ive ever seen warranty work as painless as this. Total thumbs up from me.
I had to take my daughter to the dr in the city so I threw it in the trunk for the drive. Dropped it off at the end of the day at the factory repair centre. Staff was friendly and helpful but unaware of the policy on the B's, even the service guy which was a bit of a surprise, but he assured me he'd check with the manager in the morning (today) when he was in.
Got a call bright and early this morning that they were sending me a brand new unit via courier. Should have it early next week. Cant beat that.
Yeah I get that this never should have happened, but I dont think Ive ever seen warranty work as painless as this. Total thumbs up from me.
Sweetcorn
Well-known member
Between this and another thread, some people's lives have evidently been shattered by Milwaukee's bad impact wrench modification.
Gonna need therapy for sure.
bubinga
Well-known member
I went to a therapist once, he sat there and took notes the whole time.
Next week, he asked the same stupid questions, and made the same stupid suggustions as the week before.
I quit going.
littlelebowski
Well-known member
Quite true given the vociferous and shrill shrieking going on
Ton ton
Well-known member
I agree and appreciate this statement. You said it better than me.
Ton ton
Well-known member
Is Milwaukee footing the therapy Bill?
littlelebowski
Well-known member
Milwaukee should really just dissolve itself to atone for its sins according to some.
Well they certainly should!