Merkava_4
Banned
Mike's got some more prices up for his hand sockets. I'm still anxiously awaiting the prices for the impact sockets though. 
http://wrenhandtools.com/
http://wrenhandtools.com/
More Toptul prices are up - Hand Sockets
- Thread starter Merkava_4
- Start date
Nova72
Well-known member
i tried to buy but shipping (estimated) was 70 dollars
mike only charges actual shipping. call or email him. he uses a lot of flatrate boxes too lol.
i dont think that was actual shipping. I only had sockets and extensions in my box. All of which were for the 1/4" drives. A total of maybe 20 sockets and 5-6 extensions. If i have to pay 70 bucks shipping might as well go snap off.
GT89mustang
Well-known member
So you still have to find the item number and then go match it up to the price?
mooman
Well-known member
yes, it appears so.
chrislehr
Well-known member
wow, their prices on individual ratchets is at craftman type pricing. I had no idea.
vette-kid
Well-known member
I dont want to be negative towards mike (consider it constructive criticism ), but thats just about the clumsiest website I have seen! I still feel like the customer is doing a LOT of work to find what he wants along with prices. There needs to be FULL descriptions of items so you dont have to navigate back and forth between the toptul page and mikes page to know what you are getting.
I hate to say this because I know a lot of people HATE the sears website. But at least its kid simple. there is no question as to what you are ordering (weather or not sears actually send the right product to you is another question). That is what mike should be going for. A full description, along with price and if possible a photo all in the same place. No back and forth navigation, no writing down part #'s off another page just to track them down on the page with prices. Currently the page with prices is missing full description for many items (does not say what finish it is, mirror, satin, etc).
I think if you want to make a lot of internet sales you will need a cleaner site that is easier to use. Again this is not meant to be negative. Its constructive criticism. I still plan to buy from him, Ill just likely do it through email so I know Im getting the right things.
), but thats just about the clumsiest website I have seen! I still feel like the customer is doing a LOT of work to find what he wants along with prices. There needs to be FULL descriptions of items so you dont have to navigate back and forth between the toptul page and mikes page to know what you are getting.I hate to say this because I know a lot of people HATE the sears website. But at least its kid simple. there is no question as to what you are ordering (weather or not sears actually send the right product to you is another question). That is what mike should be going for. A full description, along with price and if possible a photo all in the same place. No back and forth navigation, no writing down part #'s off another page just to track them down on the page with prices. Currently the page with prices is missing full description for many items (does not say what finish it is, mirror, satin, etc).
I think if you want to make a lot of internet sales you will need a cleaner site that is easier to use. Again this is not meant to be negative. Its constructive criticism. I still plan to buy from him, Ill just likely do it through email so I know Im getting the right things.
-B-
Well-known member
Still chasing around for info and pricing on the site , why not have the customer do the shipping too.
mooman
Well-known member
I agree, still clumsy. I've never seen anything like it.
Anything is better than that Sears site. That site is THE most poorly organized site on the web. There's no segregation what-so-ever; all of the drive sizes and opening sizes are jumbled on one page, and they're not in any kind of numerical order either. You may be looking at a 1/4 In. drive 10mm deep socket, and then the next socket right below it will be a 17mm shallow socket in 1/2 In. drive. WTF? 
vette-kid
Well-known member
Anything is better than that Sears site. That site is THE most poorly organized site on the web. There's no segregation what-so-ever; all of the drive sizes and opening sizes are jumbled on one page, and they're not in any kind of numerical order either. You may be looking at a 1/4 In. drive 10mm deep socket, and then the next socket right below it will be a 17mm shallow socket in 1/2 In. drive. WTF?
Agreed...Id say a cross between Sears and Wrenhandtools site. Sears has all the detail for each individual item, they just arent organized. Mike has the organization, but not enough detailed info.
chrislehr
Well-known member
Anything is better than that Sears site. That site is THE most poorly organized site on the web. There's no segregation what-so-ever; all of the drive sizes and opening sizes are jumbled on one page, and they're not in any kind of numerical order either. You may be looking at a 1/4 In. drive 10mm deep socket, and then the next socket right below it will be a 17mm shallow socket in 1/2 In. drive. WTF?
Yea, I like how they have ONE filter.
Sockets. Great. Not even a breakdown between sets or individuals? Not even impact/deep/regular/standard/metric
Their site is worse than it was at sears.com
Moose-LandTran
Well-known member
Merk, what's happened to you???
-B-
Well-known member
Moose-LandTran
Well-known member
-B-
Well-known member
"**** kissing", "rim" and "tools" should not be used in the same sentence..
Intentional
BTW CM site works quite well at sorting http://www.craftsman.com/shc/s/search_10155_12602?keyword=1/4"+drive+sockets
I think the Sears site is actually pretty well organized. Once you apply the filter for drive size, 6 or 12 pt, easy to read...or whatever...then sort by price and you'll find that smaller sockets are cheaper than large ones...and they'll be nearly in perfect order. Same with wrenches. They still have some problems with stuff being put in the wrong category, but I seldom have trouble finding anything.
If you want to complain about the Sears site.....it is GOD AWFUL SLOW...but that's my biggest complaint.
If you want to complain about the Sears site.....it is GOD AWFUL SLOW...but that's my biggest complaint.
The Muffin Man
Well-known member
I concur. The site itself isn't terrible when it comes to organization in my opinion. The long waits between pages and applying filters drives me nuts though.
Moose-LandTran
Well-known member
I'm trying to get a free magnetic screwdriver
FTBA0824 to be exact.
I'll buy you a screwdriver if it'll get you back to your old self!!
Moose-LandTran
Well-known member
You mean my snobbish buy American old self?
Exactly...
The Craftsman site doesn't have all of the options of the Sears site...and is at least as slow, probably slower. I'm sticking with Sears for now.
Anyway, on the Sears site they are on the left. I would do a screenshot, but it is too slow.....sorry!
Diesel_Crawler
Well-known member
You mean my snobbish buy American old self?
Since you are into change, why not throw a wrench down the driveway, then look up some small breasted women.
Since you are into change, why not throw a wrench down the driveway, then look up some small breasted women.
are the small breasted women the Toptul rejects that work at Sears....
wrenhandtools
Well-known member
The shipping rate is an erroneous amount that my IT guy plugged in a few weeks ago to show me how it was working and it still shows up. It should be gone by tomorrow. Sorry for the screw up and the confusion
The site will always be getting improvements so it will get better and better as far as searching.
I am getting orders through the site as I type this so I know it can't be too hard to get around but I do listen to all the suggestions and complaints and try to act on them if I can. My goal is to give good service and improve the website as I go.
Thanks for the comments.....except for yours of course "B".....you can go "pound sand...." etc.
The site will always be getting improvements so it will get better and better as far as searching.
I am getting orders through the site as I type this so I know it can't be too hard to get around but I do listen to all the suggestions and complaints and try to act on them if I can. My goal is to give good service and improve the website as I go.
Thanks for the comments.....except for yours of course "B".....you can go "pound sand...." etc.
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-B-
Well-known member
Be careful where you tread you are showing quite brightly that you are not deserving of being in business. All consumers and competition should be treated with respect you have not, it is the first rule of retail business. The second is the customer is always correct, the third is you serve the customer not the customer serve you.
posaune
Well-known member
Thedroid
Well-known member
Heck I thought the comment was kind of funny. I think the expression "the customer is always right" is usually used by certain types that feel that they deserve something. There is a shop around here where they will tell you to go pound sand, and if you don't like it well then you can go pound sand. They provide a service, and if you need that service you go and ask for it. If not, well then..
The Muffin Man
Well-known member
wrenhandtools
Well-known member
"B" .......thanks for the business tips.
"B" there is one thing you forgot in your Business Lesson, "you can't please all of the people all of the time" and there are always customers that will never be happy, no matter what you do for them. There are far more people that appreciate Mike for his personal service than his website, the website will come along as time goes by.
I was critical in the beginning with Mike and his so called "Stock on Hand" and I decided to put my money where my mouth is, place a large order and he had everything, with the exception of 2 large sockets. The other thing, if your are so put off with him and his website, then why do you even bother? Go complain about some other website, I'm sure there are plenty for you to find and complain about. I'm sure those people will care just about as much as Mike does or should. :stfu:
PCW