On Fredrich Breeze launch:
http://www.greenbuildingadvisor.com...ews/friedrich-pulls-back-diy-minisplit-launch
Not sure why they backed out of it, but my guess is it's the same product as MrCool and the factory just wouldn't grant exclusivity or something of the sort, or the Mrcool importer was gearing up to compete, or who knows what. My opinion is that it was political, or there were just so many failures without any back up that it wasn't worth tarnishing their good name. Like, MRCOOL is now selling several thousand units per year, one could only guess why Fredrich would pass on that. They only sell through their HVAC dealer network.
I've been doing a bunch of research on the distribution of these China-made units. A couple of interesting facts is that the product image and support manuals for MrCool, Pioneer, and Klimaire, are all identical. I don't' think this is a coincidence, and I don't believe separate manufacturing companies in China are employing the same translator and printer for their documentation materials. No, my hunch is that they are all made in the same factory, by a company that will put any label on them you want if you buy enough of them.
If you search on Alibaba you can find plenty of China AC units starting at about $160. Some of them have a minimum order of 1 and some are 100. It would seem that deep-pocket investors and entrepreneurs are shipping in containers of these products as 'their brand' and the setting up sales and distribution centers, primarily for online sales, although I have now experienced a few installers/retailers selling Midea which is another very popular brand from the same region in China. AUX is another, seems to be a huge manufacturer also in the same region in China.
Heat And Cool is the online seller for Klimaire, Ingrams for MrCool, and I spoke to the importer for Mrcool in FL - he brought in 4000 units last year and ran out. I mentioned Home Depot and he said 'yes, they are one of our clients'. So they are simply trying to create distribution around the country in any way that they can. Pioneer is another one from Florida, you can find them selling at pioneerminisplit.com, HighSeer.com, and one other online site, plus Amazon, Sylvane, and a few other smaller outlets.
I do not believe any of these sales/promotion companies have any kind of tech support, nor parts, nor any way to warranty product. They all use the excuse that if you install it yourself there is no warranty. Well gee, even the DIY units have this disclosure in the warranty declaration. MrCool is the only one I know of that will honor their warranty if you can indeed show that their product has failed. But you have to hire a HVAC professional to troubleshoot and document the failure before you can get them to honor a warranty. So you're out hundreds of dollars and then waiting for parts, if they have them, which I doubt. IMO these units are like throw-aways - if they fail you simply replace them like a window air unit. My bet is Ingrams is robbing unit sets for parts, or just replacing the inside or outside unit as a component - no parts.
Klimaire now has a new DIY series with the pre-charged line sets - and funny how both units look identical to the MrCool units, and all of their documentation, installation and user manuals, are also identical.
When I asked Heatandcool.com about their warranty declaration verses their DIY product, they went on this roundabout explanation of why they would not warrant failures without a professional installation. It's just a CYA, they have no intention of warrantying anything, nor do they have any parts. Lots of bad reviews on Amazon for the Klimaire products - people are PISSED!!
Buyer beware on this stuff. It's still a third the cost of hiring a Mitsubishi Diamond HVAC pro, so you could conceivably replace your system 3 times and still be even.
I'm thinking about buying another unit but not sure which way to go, but certainly not willing to spend three times what I did to get what I already got. Not only that, but even the 'Japan' products like LG, Fredrich, Mitsubishi, and Daikin, are admittedly getting their product final assembly in China. So my hunch is you're not getting anything different as far as hardware no matter what brand you select. It's kind of like buying a Korean made car - they're all about the same, and certainly no Honda or Toyota.
Even more interesting is how these importers will setup sales and distrubution centers with varying brand names and domain names - if you search them on 'whois' for domains you can find it's the same entity, or relatives, or stemming back to the one same guy that's bankrolling them. For example, there's a tradename registration for MRCOOL that was started a few years ago and guess who the applicant was? Jason of Ingram Water and Air. I asked them if they were the importer and they denied it, and then I found the domain registration for MRCOOL and called that and talked to a 'Bob' there and he said he was the importer. Explained that he tried to setup distribution through the HVAC industry and all he got was roadblocks, so he setup his own distribution. Ingram is one of their primary distributors. My guess is they are somehow related. Maybe it's grandpa money-bags retired in Florida while the kids run the sales center in Kentucky.
I wish I could find a more public place to discuss this, so sorry if this is TLDR or TMI.
