Re: My Wolverine Epoxy floor Nightmare
I agree that since it was resolved to Haughy's satisfaction that neither Wolverine or Alphagarage owe him anything else. For future buyers of wolverine epoxy though, it would be nice if Haughy were to comment on what HE believes the cause was and what the resolution with Wolverine was. From what he has posted in this thread, he doesn't believe that he mixed the product incorrectly and followed the directions exactly. If that is true then what is to keep this same problem from happening to the next customer?
Keith
I agree- it would be nice
to know what when wrong so others can avoid the same type of problem.
Haugy
believes he did everything correctly, which could be the case. I just know from personal experience that what you think you did and what actually happened can be two different things. It may be a minor difference, but it could make a world of difference in the results. If it is a product issue, then 10's, 100's or even 1000's of people (depending on batch size)
would be experiencing the same issue! Period. I'd hope (and assume) that Wolverine did due dilligence in testing the batches that were sold to Haugy and made sure they cured properly. They probably checked with other customers sold the same batch to see if they were encountering any problems. If this did not reveal an issue, then you have to see
what conditions were present and what the customer
did to have the issue. I know it *****, and the first time I had an issue with an installed floor I called up the manufacturer and wanted to know why the product wasn't working as spec'd., as I thought I had done exactly as detailed in their instructions. One small area would not cure. Fast forward a day and I find that a helper dumped the last little bit of material out of the bucket, including scraping the sides, and rolled this in. Upon closer examination you could barely see the outline of the bucket in the un-cured coating and where it had been spread from there. Why didn't this product cure, because it was the last ounce or two that had clung to the side of the bucket during mixing, and it had not been combined with the activator properly, if at all. It looked like the rest of the material, but was inert. Of course the customer did not want a repair but a re-coat. I'm out of pocket because a very simple mistake. One it took my helper hours to realize he had done. He kept insisting he did everything by the book, which in all other aspects he did,
except he poured out one little ounce of un-activated product on the floor. One measly little ounce cost me my profit.
My point being that with most products offered, the manufacturer has done a lot of testing to make sure they work. Sure, sometimes bad materials get through, but this would present a much larger issue than a single customer. If 50 customers call with the same problem, you know you have a product issue, If one calls, you probably have an application error.
I'm just glad Haugy is happy with his floor, as he seems very reasonable and I applaud him in his handling of this issue. With the modern age of rapid mass communication like the internet, these boards can be rough on a particular product and cause damage to it's reputation, founded or unfounded. He could have come out with guns blazin' and IMHO he didn't.
This thread has lasted a lot longer than I thought it would, although I knew it would get some screen time since AlphaGarage confidently markets his products here.
Way to handle problems. Just timing could be better.
I've learned about epoxies over the years in the home improvement trades, and sometimes my lessons were painful and costly! The more you work with it the more you know.