I'm not a big fan of the new site at all.
As for customer added reviews, who has the time to do them.
Professional uses and contract buyers already know what is good and bad with 95% of it good to awesome.
If you're buying a TV thru Best Buy, sure, reviews may help.
I don't see Ford having customer reviews for each of it's cars on its own site. Nor Chevy, or Sony, or Apple, etc.
In most cases you get to hold the Snap-On tool before buying and often work with others who have either owned the tool or have at least used one.
I don't need some one time buyer online cyber fucktard to review a Snap-On tool when I can get far better feedback from humans in person at work or from the driver.
Reviews are for third party re-sellers and comapanies that need self reassurance, neither of which fit the Snap-On bill.
I'm surprised the have it at all.