Polyuera/polaspartic floor problems/questions

[SK360]

Polyuera/polyaspartic floor problems/questions

I have some flooring questions as we seem to have a bunch of people knowledgeable with it here.

This is Polyurea with a polyaspartic top coat.

Last week we had our garage done by a local company that has a ton of great reviews and was also recommended to me by a friend that used them and was happy. The day after they did the top coat we noticed bubbles all over the floor forming. The general manager called and apologized and said they have had this happen once in the last year and they will see if they can spot fix them and if not then they will re do the entire floor. I also noticed some inconsistent coloring in the middle of the double bay where it looks like more of the base coat is coming through.

They came out on Friday and sanded/buffed and re did the topcoat. The pictures starting from the one taken from the back looking forward are what it looks like now after they did that. I now have some odd orange colors around where the drain is, looks like some missing chips by one of the saw cuts, ridges in parts of the floor (not sure if these were in the concrete to begin with though but I suspect its from grinding) and dimples where the bubbles were.

Also I feel like there are about 5 different textures going on throughout the garage now after the second coat between smooth, texture from the flake, what feels like sandpaper from tiny bubbles etc.

We talked to the general manager on Monday and sent him pictures and he was pretty dismissive about the spots where bubbles were saying “well they’re coated now so they’ll hold up” but was concerned about the orange spots and missing flakes. He said he was sending someone out to look at it this Friday again. At this point I’m not sure if I’m just expecting too much for having almost $4600 ******* with them.

I’m not sure “spot fixing” is possible at this point or if I should be pressing them to tear it all up. I spoke to him again yesterday after expressing concerns over someone coming Friday to try and "fix it" and he told me it would be no problem to fix those spots but if I still don't like it he'll come rip it out himself and do it over. Even if they "fix" everything else I'm not sure the brighter "stripe" in the middle of the 2 bay is something I should be accepting of.

This is becoming a nightmare at this point as I have brand new NewAge Pro cabinets taking up space in my neighbors garage.

Any input is appreciated.

All pictures attached to this post are "Pre Fix"

 

[SK360]

These are all after they came back and sanded and did another top coat and the current state of the floor.

 

[SK360]

More of current state

 

[benwah]

Re: Polyuera/polyaspartic floor problems/questions

What You Need is Another flake broadcast,then another top coat. The installers should have recognized this and just done it instead of applying another clear coat.

That's pretty bad. They didnt even fill some cracks it looks like.

Also, how did they terminate the coating inside your garage door? Was it a saw cut or did they just tape a line?

 

[SK360]

Re: Polyuera/polyaspartic floor problems/questions

What You Need is Another flake broadcast,then another top coat. The installers should have recognized this and just done it instead of applying another clear coat.

That's pretty bad. They didnt even fill some cracks it looks like.

Thanks for the reply. They said they won’t fill in the saw cuts that the builders put in so that it doesn’t crack in the future.

Not sure on the door, assuming they taped it

 

[haugy]

Re: Polyuera/polyaspartic floor problems/questions

You spent $4600.............are you happy? If no, then there is your answer.

Speaking from experience, spot fixing will make you more frustrated. Explain to him that this isn't going to fly. You want it done right, and rather than throwing band-aids at bullet wounds, fix it right from the start.

No question. I'd make him redo it. Have you paid him yet?

 

[SK360]

Re: Polyuera/polyaspartic floor problems/questions

You spent $4600.............are you happy? If no, then there is your answer.

Speaking from experience, spot fixing will make you more frustrated. Explain to him that this isn't going to fly. You want it done right, and rather than throwing band-aids at bullet wounds, fix it right from the start.

No question. I'd make him redo it. Have you paid him yet?

I agree, unfortunately yes they were paid a deposit and then the rest upon completion when everything looked great at quick glance.

 

[RangerSVT]

I agree with haugy. If you're asking here then you're not happy. That's a lot of cash to throw at a product that is sub-par. I'd be asking for a full redo.

 

[SK360]

Appreciate the input everyone. They came out on Friday and tried to patch a few spots which now look painfully obvious. We talked to the General Manager today and after facetiming him from the garage he was horrified and said he wants to come out and see it for himself.

My wife and I have put a ton of effort into getting the garage ready for this and it has been pretty deflating but what can you do.

 

[RangerSVT]

Good to hear that the manager didn't brush it off. I'm curious to see where this goes, keep us posted.

 

[aiyer]

My wife and I have put a ton of effort into getting the garage ready for this and it has been pretty deflating but what can you do.

^^ This.

Most of them do not understand how hard it is to prep the place for them to do their job. It takes a big effort in moving everything out, especially a place like garage where we store a bunch of things.

Hoping they resolve to your complete satisfaction.

 

[SK360]

^^ This.

Most of them do not understand how hard it is to prep the place for them to do their job. It takes a big effort in moving everything out, especially a place like garage where we store a bunch of things.

Hoping they resolve to your complete satisfaction.

Agree. My shed and basement storage room are jammed and I have a complete array of cabinets shoved in my very understanding neighbors garage. Every time they “fixed it” it added another 3 days.

We have been working on the garage since February fixing the **** drywall job the builders did and this was supposed to be the end. It looks great from afar with our cars in. He’s coming tomorrow at 3 and I have a few texts to show him of people asking if I recommend them and I have replied to hold off until we get it resolved.