Probably done buying from Milwaukee !!!
- Thread starter skipnay
- Start date
My radio is nearly 6 years old now and lives outside my roll up door since it won't get reception in the shop. Been like that for years exposed to all the weather. Still works like a champ. That's too bad about your ordeal, I can understand the frustration. But you could always look at it this way, that radio was 5% of your total purchases. Pretty hard to completely fault a company based on a low margin like in my book specially since they probably don't even make them (the innards) in house (just a guess). Hell I own several thousands of dollars worth of their stuff that got used daily in my contracting business and other then their POS variable speed triggers on the older thunder bolt hammer drills have never had a single issue.
Roobaix
Well-known member
I understand the frustration but don't see how you could really be mad.
It's warrantied for 1 year but it broke after 2 years.
It's warrantied for 1 year but it broke after 2 years.
timothylockhart
Well-known member
^ seems like your thinking they should give special treatment,
I agree it failed out of warranty not much they should have to do.
Sent from my LGLS991 using Tapatalk
I agree it failed out of warranty not much they should have to do.
Sent from my LGLS991 using Tapatalk
Strouty
Well-known member
I will give you a dollar for all your Milwaukee tools, heck, I will even split the shipping costs with you.
Ign
Well-known member
I think the bozos at TIA had a bad 2792 out of the box (in the video where they were inexplicably dropping them from a crane). Milwaukee replaced (of course).
You're right, I just looked up the 2792-20 on Milwaukee's site and it specifies 1 year warranty. I never realized that. That said, I've got 3 Milwaukee radios & they've been flawless for years. My 2790 was even factory recon.
ANYWAY, my advice: mail it in to Milwaukee central repair as specified on their e-service site. Include a kindly worded letter expressing most of what you did above. Also let 'em know how much Milwaukee you own. They CAN make a judgment call & repair at no cost.
Tell them the radio just sat indoors unused (if true). If the radio does not reflect any significant damage like a drop from a 2 story building, gently point that out.
Please follow up w this thread if you proceed further.
You're right, I just looked up the 2792-20 on Milwaukee's site and it specifies 1 year warranty. I never realized that. That said, I've got 3 Milwaukee radios & they've been flawless for years. My 2790 was even factory recon.
ANYWAY, my advice: mail it in to Milwaukee central repair as specified on their e-service site. Include a kindly worded letter expressing most of what you did above. Also let 'em know how much Milwaukee you own. They CAN make a judgment call & repair at no cost.
Tell them the radio just sat indoors unused (if true). If the radio does not reflect any significant damage like a drop from a 2 story building, gently point that out.
Please follow up w this thread if you proceed further.
gdocktor3
Well-known member
I think that's a pretty extreme statement to make over a radio. Why don't you copy and paste your post into an email and send it to Milwaukee. Maybe they will help you out. Think about it, radios are dropped, thrown around and beat up pretty regularly in the trades. People also tend to leave them on alllll day long. I don't think it makes sense to offer a warranty longer than a year on a radio. Have you checked other brands warranties on radios? Probably the same or less as Milwaukee has one of the best warranties in the power tools industry.
Wait till KCTYPHOON sees this...
Wait till KCTYPHOON sees this...
The problem is even the service place didn't know they only had a 1 year warranty. They fix most stuff in house. (So when he said this and lights they don't fix in house unless it's just the button on the light). I got the deer in the head lights look when they told him when he called in. He was just going to swap it for a new one. I have no problem taking pictures and proving to anyone that this thing was never beat on, wet, in extreme heat, in extreme cold, out in sun light or anything else stupid people do.
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This is absolutely headscratcher thread, sorry.$4,000 in mission critical tools working perfectly
$200 1 defective sku for a non-essential luxury item
So you go online to trashtalk the brand??????????????????
Sorry to rant but this thread needs some perspective.
Its on you to check that it is/was working before warranty expired.
TK-421
Well-known member
I bet you really hate the term "planned obsolescence", but, unfortunately, that's the world we live in today.
Why do you think most cell phone plan contracts last only two years, because that's how long the phones are designed to last.
Your radio has a 1 year warranty, you got your year out of it, be happy you got that much.
Unfortunately, no matter where you go, this "problem" you have will still follow you. It's not exclusive to only Craftsman or only Milwaukee, it's quite literally everywhere. So you might as well just stick with a quality company like Milwaukee.
Why do you think most cell phone plan contracts last only two years, because that's how long the phones are designed to last.
Your radio has a 1 year warranty, you got your year out of it, be happy you got that much.
Unfortunately, no matter where you go, this "problem" you have will still follow you. It's not exclusive to only Craftsman or only Milwaukee, it's quite literally everywhere. So you might as well just stick with a quality company like Milwaukee.
kctyphoon
Banned
Just putting this out there - have u tried contacting MILWAUKEE???????? and not a B&M "authorized" repair center??
More than a few people have had issues and reached out to Milwaukee on their Facebook page, myself included, and Milwaukee has done something to make things right by their customers. I honestly think you are over reacting here, and I'll assume ur just venting some frustration. That said - Milwaukee is not a sound hardware company, and the radios are likely contracted out to another manufacturer, or at least the internal components, which may explain the warranty.. I'd take a breath and try a different approach.
Also, I think it's only fair that IF you do, and WHEN hear back from them, that you update this thread you made and post your experience (good or bad). It may take a while for someone to reach out and do something for you since I'm sure it needs to get passed down the line, but Im fairly confident someone will contact you if you write something directly to them over social media in a calm and rational manner.. I don't think demanding anything would be a good way to ask for help..
More than a few people have had issues and reached out to Milwaukee on their Facebook page, myself included, and Milwaukee has done something to make things right by their customers. I honestly think you are over reacting here, and I'll assume ur just venting some frustration. That said - Milwaukee is not a sound hardware company, and the radios are likely contracted out to another manufacturer, or at least the internal components, which may explain the warranty.. I'd take a breath and try a different approach.
Also, I think it's only fair that IF you do, and WHEN hear back from them, that you update this thread you made and post your experience (good or bad). It may take a while for someone to reach out and do something for you since I'm sure it needs to get passed down the line, but Im fairly confident someone will contact you if you write something directly to them over social media in a calm and rational manner.. I don't think demanding anything would be a good way to ask for help..
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carcajou
Well-known member
$4,000 in mission critical tools working perfectly
$200 1 defective sku for a non-essential luxury item
So you go online to trashtalk the brand??????????????????
Sorry to rant but this thread needs some perspective.
Its on you to check that it is/was working before warranty expired.
I was thinking along the same lines. Sad really
cajunfirehawk
Well-known member
IMHO, their radios are not up to their standards with their tools. I own 2 now and at one time 3...BUT maybe the real issue IS, your vendor didn't treat you better, has they could have, seeing how your a big spender there, sometimes a lil "good will" on their part goes a long way, I really don't fault the maker as much as the seller, IMHO A $150-200 radio cant cost the vendor no more than half of what they are selling it for, so maybe they write off 1 radio for a good customer, IMHO. YMMV!
Revelations
Well-known member
- Joined
- Jul 8, 2015
- Messages
- 274
Come to the Yellow side. [emoji12]
Sent from a Galaxy far far away.
Sent from a Galaxy far far away.
Banjorear
Well-known member
$4,000 in mission critical tools working perfectly
$200 1 defective sku for a non-essential luxury item
So you go online to trashtalk the brand??????????????????
Sorry to rant but this thread needs some perspective.
Its on you to check that it is/was working before warranty expired.
Well said. OP, sorry your radio quit on you, but it outlasted the warranty. I bet if you call them and speak rationally, they may do something for you.
If you go off like your post, I think you'll find you are SOL.
Good luck and report back.
Zeke
Well-known member
You would thing but I believe those days are gone.
I, too, suggest not making a huge fuss over a radio when all the tools have apparently performed with one repaired drill being the exception.
kctyphoon
Banned
Been there, done that, no thanks... You have much to learn Danielson.....
I actually joined their "idea or input forum" when they were trying to come up with ideas for a new cordless lighting option.. everyone had a suggestion for some kinda light, that had some stupid gimmicky thing built into it.. a flood light with a radio, a flood light with a Bluetooth speaker.. my suggestion was, why don't u just make a floodlight??? They narrowed down to their top 5 favorite ideas.. one of them was a cordless light, that had smaller corded lights attached to it so you could run area lights down a hallway.. I wrote "so you wanna make a cordless area lighting system, and attach cords to it???" .. that was the last time I visited the site...
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Maddog10
Well-known member
Just to make sure I'm understanding this clearly, you have been a long time consumer of Milwaukee but are abandoning them because of a broken radio?... One single radio???
Hmm... I guess just let us know when your stuff goes on the classifieds. I'd be interested in checking it out. Odd thread.
Hmm... I guess just let us know when your stuff goes on the classifieds. I'd be interested in checking it out. Odd thread.
DFB
Well-known member
Ya all the radios and also BT speakers have always only had the one year warranty as far a i knew even the new yet to be delivered 2891 speaker will be only one year too!
So this the big one with the charger and BT?
The other 18v the old 2790 that has been replaced with the 2890. Some of the earlier radio users were often known to have problems and just seemed to quit I tend to think that's why they came out with the new one and discontinued the older one, though they do still sell the 2792. Thankfully my M12 has been seemingly bulletproof.
I know if I was this dissatisfied I would certainly direct contact Milwaukee CS myself just to see what they might say.
I know they did me right on my heated hoodie that was only one year too
So this the big one with the charger and BT?
The other 18v the old 2790 that has been replaced with the 2890. Some of the earlier radio users were often known to have problems and just seemed to quit I tend to think that's why they came out with the new one and discontinued the older one, though they do still sell the 2792. Thankfully my M12 has been seemingly bulletproof.
I know if I was this dissatisfied I would certainly direct contact Milwaukee CS myself just to see what they might say.
I know they did me right on my heated hoodie that was only one year too
Any chance you bought it with a decent credit card? Many times the credit card includes a double warranty on purchases, so the warranty would become 2 years if purchased through them.
Too bad Costco doesn't sell Milwaukee tools---Costco warranties most everything for life.
Too bad Costco doesn't sell Milwaukee tools---Costco warranties most everything for life.
Dirtydan69
Well-known member
I have a Milwaukee 28v radio I bought new 4.5 years ago after my original was stolen from a job site. It gets tossed around pretty good in my truck and from job to job. It still works great. If it died tomorrow I would buy another one. **** it up.
3 hours later I finally got an answer I was looking for.... Warranty would pay for it to be shipped to them and back to me. Warranty would only fix what needed to be fixed. When they fixed it they would only give a 90 day limited warranty on what they fixed. So if it cam back to me with speakers not working, charger not charging, or anything else stupid say the screen didn't work on place. I would have to send it back to them and pay to get it fixed again. The problem lies within people not knowing anything about customer service.
My dealer had no problem giving me one at cost. My dealer also was willing to get it fixed under warranty until he was told they only do one year warranty. They being a service center for milwaukee could and have gotten stuff fixed for customers in the past. Milwaukee no longer does this and they weren't notified either.
When I talked to warranty they couldn't tell me if I would get my radio back or a refurbished one. They also would only give a 90 day warranty on what was fixed. So if they gave me another radio that was abused or in the rain and what not. If something else went wrong when I got it back and it wasn't exactly what it went in for there was no warranty on it. So if I got another radio and the usb plug wasn't working that would have to be sent back in for me to pay to get fixed. This to me is pee poor warranty work IMHO.
UPDATE
After writing this thread I had recalled them and asked to speak to a technician about the problem. After going through a couple things he advise me that sending it in would be a waste of my time and his time. He also said they have very little of parts for these and if it isn't something easy or just a small cheap part they wouldn't fix it. Though customer service would tell you they fixed the problem and it would cost X amount of dollars. So they give you a refurbished one for whatever they think it would cost to get yours fix. Then send it to you hoping that what you got back doesn't have anything happen to it.
Maybe I should've got everything together but I was writing that while I was on the phone with 3 different people not knowing there job. I was also very nice and polite. I have learned that long ago. The technician just called to let me know he will replace mine for around there cost. The problem was how they handle their warranty and nobody knows anything.
My dealer had no problem giving me one at cost. My dealer also was willing to get it fixed under warranty until he was told they only do one year warranty. They being a service center for milwaukee could and have gotten stuff fixed for customers in the past. Milwaukee no longer does this and they weren't notified either.
When I talked to warranty they couldn't tell me if I would get my radio back or a refurbished one. They also would only give a 90 day warranty on what was fixed. So if they gave me another radio that was abused or in the rain and what not. If something else went wrong when I got it back and it wasn't exactly what it went in for there was no warranty on it. So if I got another radio and the usb plug wasn't working that would have to be sent back in for me to pay to get fixed. This to me is pee poor warranty work IMHO.
UPDATE
After writing this thread I had recalled them and asked to speak to a technician about the problem. After going through a couple things he advise me that sending it in would be a waste of my time and his time. He also said they have very little of parts for these and if it isn't something easy or just a small cheap part they wouldn't fix it. Though customer service would tell you they fixed the problem and it would cost X amount of dollars. So they give you a refurbished one for whatever they think it would cost to get yours fix. Then send it to you hoping that what you got back doesn't have anything happen to it.
Maybe I should've got everything together but I was writing that while I was on the phone with 3 different people not knowing there job. I was also very nice and polite. I have learned that long ago. The technician just called to let me know he will replace mine for around there cost. The problem was how they handle their warranty and nobody knows anything.
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No I only been a customer for 3 years. I never owned anything milwaukee until then. I haven't bought anything from craftsman in 3.5 years. Probably never will again
Ign
Well-known member
Yeah you (and I) wish. The excellent 2790 has been discontinued. It'll run on 12, 18 or 28 volts. Made too much sense I guess.
Ign
Well-known member
I don't understand why you're so hung up on "something" being wrong w a replacement. Check all the functions THE DAY you receive it. If something isn't working call them immediately and tell them their warranty replacement is also faulty.
It sounds like they're extending your 1 year warranty for goodwill and giving you 90 days on the replacement. I don't understand the continued complaining?
Because you aren't understanding. If I sent it out today and got it back 3 weeks fixed for $120. 2 days later something else stopped working. I would have to pay for it to get fixed also. It would be better if I got mine back but that wasn't a guaranty. Who cares if I paid $120 to get it fixed and that is warrantied for 90 days I accept that. But if something else goes wrong it's not covered.
Let's say you bought a new truck for $40,000. Warranty is up. You need wheel bearings. You take your truck in and they give you another truck but they tell you it still only cost you $900. No warranty on this truck other then the wheel bearing. Though this truck is the same model. You ok with that? I bet not.
Banjorear
Well-known member
I guess you have some decisions to make...
Ign
Well-known member
Well indeed a $40k truck is a parallel example to a $200 radio.
You should just stop buying Milwaukee and sell all your stuff I guess. Good luck and have a nice day.
You should just stop buying Milwaukee and sell all your stuff I guess. Good luck and have a nice day.
Maddog10
Well-known member
Even still... Just strikes me as odd that a broken radio is the final straw in what sounds to be a very short list of issues with a whole bunch of tools over a 3 year period. Would be different if it were an essential tool that cost you a job, or if you had experienced a lot of issues across the brand. Anyways, it's your decision and I'm not saying you are wrong. Just stating that a broken radio wouldn't be enough for me personally to leave a brand that I was invested in, regardless of what that brand was.
Thank you but the same would go on a $200 TV from walmart. If something needed fixed on it. Would you just accept another one with same model with no warranty other then them warranting what was wrong with yours? A week later you have someone else's TV that have had problems with the picture but they sent it in to replace the cord. Now if you want the picture fixed you have to pay warranty again. Truly you can't think this is good business? I don't buy refurbished stuff. But technically that is what your saying to do without any guaranty...
vettex2
Banned
oh boo hoo
Roobaix
Well-known member
Why is that a problem with Milwaukee? It sounds like an issue with your service place.
You also mentioned about possibly getting a replacement unit that was a refurb...and wondered what if it were abused and sat in the rain or something. That's not what a refurb is.
Typically, refurbished electronics are stuff that gets sent and and gone over 100% and sent back out at a lower cost. For all intents and purposes, reburbed electronics are better than a brand new unit that came straight off a line and probably wasn't tested.
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kctyphoon
Banned
If you take my advice and contact Milwaukee via Facebook, they would likely send you a new one, or something else of equal or greater value.. your dealing with a store and not the company itself..
WhiffySpark
Well-known member
- Joined
- Oct 22, 2009
- Messages
- 6,252
I would just go buy a new one.
bcradio
Well-known member
Glad you got it all sorted out OP.
Bobioz1
Well-known member
I'm probably done buying from Milwaukee too. As soon as I can figure out how to get it for free.
kctyphoon
Banned
Dibs on any tools he's selling that I don't already have..
This makes no sense. Someone else said about buying tools. I said probably done buying and I never said I was getting rid of them. Guys ***** and act like I'm jumping to conclusions mean time most of the people posting did the same thing.
