I bought the tools shown in the picture about and paid more than I should have, damn people and making so look like a god, hahahaha. Seriously, I paid for less the web price for the th737 but the one I got as shown in the pictures from the auction, has the crome coming off the top on both sides where the top swivels... Will snap on replace it? The crome is peeled and chipped off on both sides. Also the comfort grip is beat up, what if I cut it off what would it look like underneath? Also can you get a new grip as a part? Thanks for you help as I am new to this site and will post some pictures and get advice on a starter box that I am working on.
Question about so ratchet I bought on e-bay
- Thread starter 48548
- Start date
krusty the clown
Member Emeritus
you can replace the grip.........it looks pretty fugly without it!
billymade
Well-known member
Snapon.com lists a head rebuild kit but I don't see a replacement "rubber ducky" handle for it; contact your local snapon dealer or you might contact Snapon.
Head kit:http://buy1.snapon.com/catalog/item...id=107&supersede=&store=snapon-store&tool=all
Online Internet Customer Service
Click here to request information regarding a snapon.com online order, Snap-on website technical questions, or to submit Snap-on website comments and suggestions.
https://buy1.snapon.com/Snapon-Store/Feedback.asp
Request a Snap-on Dealer or Sales Representative:
To request a Snap-on Dealer to contact you at work, please click here. Your request will be forwarded to the contact or sales office closest to your location. http://www.snapon.com/customer_service/dealer_finder_pg1.asp
U.S. Internet Customer Service by phone*
Call our toll free number at 877-762-7664
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Head kit:http://buy1.snapon.com/catalog/item...id=107&supersede=&store=snapon-store&tool=all
Online Internet Customer Service
Click here to request information regarding a snapon.com online order, Snap-on website technical questions, or to submit Snap-on website comments and suggestions.
https://buy1.snapon.com/Snapon-Store/Feedback.asp
Request a Snap-on Dealer or Sales Representative:
To request a Snap-on Dealer to contact you at work, please click here. Your request will be forwarded to the contact or sales office closest to your location. http://www.snapon.com/customer_service/dealer_finder_pg1.asp
U.S. Internet Customer Service by phone*
Call our toll free number at 877-762-7664
Monday - Friday, 6:30 a.m. - 5:30 p.m. Central Time
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I sent the customer service an e-mail to see if I can send it in and get it replaced and not have to worry about messing around with someone on the truck. But thanks for the help, that should also take care of the grip problem looking a little beat up.
billymade
Well-known member
Keep us posted on what they do for you and how you did it. I haven't gotten Snap-On corporate to do much for me aside from the time I took a cracked ratchet to a local distribution center; they swapped out the ratchet no questions asked. Otherwise, they keep telling me to go to my dealer (who always seems refuses my warranty claims!) 
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Here is what they said-
Hello Michael,
Thank you for contacting Snap-on tools. The tool(s) would need to be replaced/repaired by a local franchisee /sales office. Field evaluation must be done on the item(s) to determine the warranty. I've also provided a link below for you to view our warranty policy.
http://www.snapon.com/legal/Terms_of_Sale.asp
The following franchisees service your area. I have provided their contact information below.
CREEK, CHARLES @ 6026153534
Regards,
Amanda Burkhardt
Snap-on tools
I am not saying this is a lot of trouble, but all I want to do is to be able to go somewhere where I don't feel like I have to bother someone and feel like I need to buy something... I am looking for a short 3/8 stubby ratchet and a t handle ratcheting screwdriver, but that is a lot of money for the average guy like me... If you think I should call I can see what I can do, any ideas? I like sears and even more proto, I have just sent them trashed and broked proto professional tools and got new ones sent to my house, and they also replaced my dads 40 year old husky tools for free as stanley now owns them, and no questions asked and didn't want the old tools back either.
Hello Michael,
Thank you for contacting Snap-on tools. The tool(s) would need to be replaced/repaired by a local franchisee /sales office. Field evaluation must be done on the item(s) to determine the warranty. I've also provided a link below for you to view our warranty policy.
http://www.snapon.com/legal/Terms_of_Sale.asp
The following franchisees service your area. I have provided their contact information below.
CREEK, CHARLES @ 6026153534
Regards,
Amanda Burkhardt
Snap-on tools
I am not saying this is a lot of trouble, but all I want to do is to be able to go somewhere where I don't feel like I have to bother someone and feel like I need to buy something... I am looking for a short 3/8 stubby ratchet and a t handle ratcheting screwdriver, but that is a lot of money for the average guy like me... If you think I should call I can see what I can do, any ideas? I like sears and even more proto, I have just sent them trashed and broked proto professional tools and got new ones sent to my house, and they also replaced my dads 40 year old husky tools for free as stanley now owns them, and no questions asked and didn't want the old tools back either.
billymade
Well-known member
Your response from Snap-On is the same form letter that I have gotten as a response from emailing the corporate site. This is also the main issue about Snap-on you are at the mercy of your local dealer, with the distribution/service model that they have historically decided to stick with. Some here have called Snap-On or contacted the regional manager with good results (I have never done this); when I lived in northern california there was a corporate distribution center and that was the best service I have ever gotten; broken tools swapped with brand new replacements with no questions asked. Maybe others can come up with successful strategies is getting things warranted. Hell, if somebody on this board would be able to get some of my stuff warranted I would send them my stuff and make it worth their while somehow! Snap-On is like my Volkswagen; I love the product but just hate their service and support!
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Uncle Buck
Banned
That is what I am looking for, someone to get me a short stubby snappy ratchet and t handle ratchet screwdriver and a few tools fixed at a great price because they are tight with there local dealer, and I will give them a 12 pack or so for the trouble, hint hint....
I guess I will have to call them up and see what they say... Maybe I can work out a deal buy the 2 tools I want and see if they will fix the broken stuff, I just don't want to pay msrp for the 2 tools I want. I am looking at an fkf80 and an ssdmrt1r.
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Merkava_4
Banned
Just box it up and send it in; that's what I did with a MAC ratchet, but I surgically removed the handle first. The guys at MAC corporate must've been in total bewilderment because their handles are designed to not ever come off.
Curious as to where that distribution center is?
Uncle Buck
Banned
Amazing, one time my local distribution center screwed me too! (no longer there) I took a 1/2 flex head I bought new in because the casting of the head broke (no abuse, Never did figure out how it happened, no it was not loaned etc) Anyway, my dad took it in and the bastards charged him $5.00 to exchange it for another! Yeah right excellent warranty my ***! I can tell you true poor warranty stories on SO all day long! They BLOW!
paramudduck
Well-known member
I was at a friends shop one day. The Snap guy came in and was tryiing to sell him a set of line wrenches. So my buddy says let me try one walks over to a KW at the side and starts to try it. Wrench breaks, Snappy guy starts hollering you abused it!
He actually threatened to take my buddy to court.
He actually threatened to take my buddy to court.
Merkava_4
Banned
Your buddy tried the wrench on a KW and broke the wrench; what's a KW?
Yeah, what's a KW? ....
Like I said KW = Kenworth, the brand of trucks ole Gary Ridgway painted for a living before he was finally caught...
billymade
Well-known member
This was in the early to mid 1990s and it was on the way to gilroy (if memory serves may hwy 280?)
Merkava_4
Banned
Ok so ... how did the Kenworth truck break the wrench?
paramudduck
Well-known member
He put it on the line fitting. Pushed to turn the fitting loose and the wrench snapped. He was standing there looking at this broken brand new Snap on wrench, while the driver is going ballistic screaming abuse.
All he did was walk over, find a fitting that was handy, Then he put it on and pushed to see how it did and felt.
All he did was walk over, find a fitting that was handy, Then he put it on and pushed to see how it did and felt.
Merkava_4
Banned
He pushed on this line wrench by using just his hands and broke the wrench in two?
eschoendorff
Well-known member
Odd indeed... it seems like part of this story is missing somewhere. I've never seen a wrench just break by pushing on it - especially on a line fitting!
picture of the tool, I was talking about let me know if you think the tool looks bad enough to get replaced the chrome is off on the tip on both sides where the swivel piece is held on. Also I wanted some advice on what to get for a starter box? Should I post pictures of what I have on this link and see what you think? Let me know, thanks.
Attachments
It has chrome peel right by the pivot pin, that is a warranty item!!!
Where do you see chrome peel? I see chrome wear, which is not warranteeable.
Underdog
Well-known member
Ebay is getting out of control as far as honest descriptions of tools. This guy is claiming this ratchet is dual 80's tech., Come on it's a old 1980 ratchet from the date code. Not even a sealed one at that!
http://cgi.ebay.com/ebaymotors/Snap...009QQitemZ190223151495QQrdZ1QQsspagenameZWDVW
http://cgi.ebay.com/ebaymotors/Snap...009QQitemZ190223151495QQrdZ1QQsspagenameZWDVW
The buyers might not know that though. It is possible he is sincere but sincerely wrong.
billymade
Well-known member
I've noticed allot of people don't know what they have; this can be a benefit to you (if you knowledgeable, take advantage of their ignorance) or be a problem if you are not able to figure out the situation before you get the item. Most people are just out there to make money on what they have and aren't educated on everything they sell. I usually ask questions and try to get model #'s and more info before I bid. Sometimes you can come out ahead and sometimes not, welcome to eBay!
That picture is the only I have on me, but the peel is around the pivot pin both sides and the picture makes is look worn, but it is chipped off... Now can I get it replaced is the question, I want someone who knows of a good phoenix area dealer to let me know there contact info, I would appreciate it.
That is chrome peel!!! Your nail will catch that. My dealer told me if your nail will catch on the chipped chrome then it is a warranty deal.
