Questions about SO

[dillymann]

I have some old broken SO wrenches and extensions that I've acquired over time and I'm wondering since I never bought them from SO directly, will they warranty the tools?

 

[rice rocket]

Depends if your driver likes you or not.

Drop a couple grand with him, sure, he'll get those replaced no problem. Just walk up to him with these 5 wrenches and he'll probably slap them out of your hand and then bang your wife.

 

[K-Dog]

Nine times out of ten yes they will. If this happens to be one of those tenth times, try another Snap-On dealer.

 

[dillymann]

Depends if your driver likes you or not.

Drop a couple grand with him, sure, he'll get those replaced no problem. Just walk up to him with these 5 wrenches and he'll probably slap them out of your hand and then bang your wife.

Lol guess if that's the case then I won't be getting anything replaced, last shop I was at for Co-op there was no SO driver, and I'm getting ready to start Co-op at a new shop so haven't met the driver yet

 

[OHMS LAW]

Obligatory harbor freight is better in every way post.

 

[Malczewski]

Put them in a box and send them to Snap with your phone number attached. You'll be pleasantly surprised.

 

[dillymann]

Obligatory harbor freight is better in every way post.

What?

 

[dillymann]

Put them in a box and send them to Snap with your phone number attached. You'll be pleasantly surprised.

I'll try that

 

[bobbycos]

Obligatory harbor freight is better in every way post.

all hail the HF

 

[Buckgnarly]

Put them in a box and send them to Snap with your phone number attached. You'll be pleasantly surprised.

Do not do this. They will not accept returns without prior authorization. Call first.

https://www1.snapon.com/display/termsofsale.nws

https://store.snapon.com/CustomerService.aspx

 

[LXCam]

OP, these guys are right and it's just not acceptable to see a fellow GJ'r burdened with those **** *** broken SO POS's. Since I'm such a giver the best thing for you to do is send them to me and I will replace them with the all mighty HF professional series at no cost to you.

 

[dillymann]

OP, these guys are right and it's just not acceptable to see a fellow GJ'r burdened with those **** *** broken SO POS's. Since I'm such a giver the best thing for you to do is send them to me and I will replace them with the all mighty HF professional series at no cost to you.

Packaging them up for you now lmao

 

[rice rocket]

Lol guess if that's the case then I won't be getting anything replaced, last shop I was at for Co-op there was no SO driver, and I'm getting ready to start Co-op at a new shop so haven't met the driver yet

My point is, develop a personal relationship with the driver if you think you'll be in this industry for more than a month. There are the stated policies, but they are intended to weed out those who would abuse a lifetime warranty policy. No driver will treat a paying customer poorly.

You can also reach out to a driver if your driver *****, and buy/sell across territory lines. Just do it after business hours.

 

[dillymann]

My point is, develop a personal relationship with the driver if you think you'll be in this industry for more than a month. There are the stated policies, but no driver will treat a paying customer poorly.

You can also reach out to a driver if your driver *****, and buy/sell across territory lines. Just do it after business hours.

Ok thanks

 

[K-Dog]

all hail the HF

I hear postage costs less to send to them as well.

 

[chadster1]

I hear postage costs less to send to them as well.

The postage costs more than the HF tools.

 

[chadster1]

I have some old broken SO wrenches and extensions that I've acquired over time and I'm wondering since I never bought them from SO directly, will they warranty the tools?

Call snap-on 877-762-7662

 

[K-Dog]

The postage costs more than the HF tools.

Touchae'

 

[boostedgt]

the couple times i have dealt with snap on over the phone they had great customer service

 

[dillymann]

When I start at the new shop, I'll try to befriend the tool truck driver and see what happens, not like I'm losing if I can't warranty the tools


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[stikman56]

all hail the HF

Don't forget the 44" box....duh!

 

[Mohawk Dave]

Obligatory harbor freight is better in every way post.

Snap on is the best. Now, where's that horse!? (again)

 

[dillymann]

Don't forget the 44" box....duh!

What do they run somewhere around 400$? I see lots of SO boxes around me for 1000$. Wish I could have snatched this


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[justme-]

If your local driver won't warranty them just call Snap On directly - they will. My driver handled a socket for me (through another tech in my shop since I'm on a later shift and never see the driver). Not all of us can afford to "make friends" with our Snappy guy tho.

 

[Cope]

The postage costs more than the HF tools.

Postage is worth more.

 

[crewchief888]

Call snap-on 877-762-7662

or email cust service.

typical response time (for me) has been ~24hrs.

new tools in hand in 5-7 days,

and i've never been asked to return anything....

 

[MikeF2316]

Obligatory harbor freight is better in every way post.

Not necessary for Canadian posters.

 

[MikeF2316]

What do they run somewhere around 400$? I see lots of SO boxes around me for 1000$. Wish I could have snatched this

You saw that combo for $1000?! Around here?

 

[dillymann]

You saw that combo for $1000?! Around here?

It was 1000 or 1200$ don't remember exactly but it was a screaming deal, wish I had the cash to drop on it


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[dillymann]

You saw that combo for $1000?! Around here?

I worked out of the exact same box at my co op last year, really nice box


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