Rejected replacement Craftsman at Sears

[darkzero]

Unless they have changed the warranty, it reads, "If any Craftsman hand tool ever fails to give complete satisfaction, simply return it to any Sears store and it will be replaced free of change".

Not sure how that means the OP is ""scamming" anyone.

Bringing back a 4 year old thread & that's the best you got?

You can't be serious. Every warranty has fine print, last I remember, Sears' warranty was never unconditional.

If trying to get shiny new replacements for rusted tools that were found in a customer's car under a warranty claim is not scamming, it really makes me wonder where your line is drawn for scamming. Not even the tool trucks will warranty tools for cosmetic issues or abuse/negelect for someone who just walks onto the truck. A good customer, maybe.

The OP only posted twice since joining in 2008 & both posts were in this thread. Good, we don't need people like that here.

 

[Titanium Steel]

I'd like to point out, I did not realize this was an old thread until I hit the "post quick Reply" I am really sorry about that, I truly had no clue at all.

Warranties these days certainly changed, but some companies had to as they were spending more money they could because some tools were incorrectly used.

 

[ckadams00]

Wannabe please don't listen to those fools. Clearly your store is being difficult. Mail them to me and I'll take care of them.

 

[mkdive]

Just let this thread die in peace?!

Some threads are worthy of being brought back to life....this thread is not one of them.

 

[wornoutoldman]

There is a good reason those tool were left abandoned....

 

[e30bradley]

I have lots of rusted CM tools but I wouldn't try to warranty them because of rust.. Rust comes from to little use / not being kept with a light coat of oil.. thats neglect. however, If I bought a tool and it rusted because of defective chrome or coating I would want those replaced.

 

[Titanium Steel]

Just let this thread die in peace?!

Some threads are worthy of being brought back to life....this thread is not one of them.

I agree. I am not sure such people exist here, but if there are moderators here, you might want to lock this thread. If there no moderators, if the admin of this website is still a part of this site, I recommend him to lock this as well.

 

[4x4gearhead]

Im so sick of threads about sears and craftsman.

 

[shoturtle]

I don't see a problem, you wanted to abuse the system and they shot you down. I wouldn't expect anyone to replace rusty neglected tools that I found.

+1 I totally agree

This is a non issue.

 

[ultimase]

Actually according to this statement by the VP of the craftsman the OP isn't abusing the system at all. This post actually specifically mentions that rust isn't not a valid reason for refusing a return.

http://consumerist.com/2009/03/sears-clarifies-craftsman-tools-warranty.html

Of course this was back in 2009 so maybe that's changed...then again this post is back from 2008 so maybe not...

 

[shoturtle]

Rust is not a reason for no exchange. But it does not mean the tool is inoperative either.

Just let this post died.

 

[dieselmike]

you deserve china tools

 

[tcianci]

There's bending the rules and then there's just not even bothering to use the lube!


Try this....

Throw them in the parts washer and let them soak, grab a scrubber from the kitchen sink and spend a couple minutes getting the worst of the rust off. Or spend 10 minutes bead blasting them a little. If you're going to abuse the returns process, you have to try and not make it so blatently obvious. Your goal is to get a shiny new ratchet for a rusted POS.

When you go to the store, do as Jay H suggests: don't go to the register first, go to the shelves and get new ones right off the bat. Then, walk to the register and put them down. Smile. Pick a busy line with a younger person and be sympathetic.

If they mention the rust, say that if the chrome didn't flake and peel, there'd be no rust. I find that, in general when returning things, it's better to just make a simple obvious statement and let the person behind the counter figure it out.

If they still hassle you, ask 2 simple questions: "what exactly is the warranty for craftsman hand tools?" and if the answer doesn't match what is printed on the back of every receipt, ask them to run out a little receipt tape and flip it over and read it together with the guy. If this fails, try a different store or a different clerk next week.

Smile. Be nice. It generally works.

Oh, this is just terrific advice! Many are flat out telling the OP that he is in the wrong (which I think as well) and then you offer advice on the right way to abuse the return policy. Apparently one needs only to be slicker in their approach to doing the wrong thing, to get the right outcome.

 

[805gregg]

A rusty breaker bar would still work. not broken so Sears won't fix it.

 

[powertrip]

Just ****** funny!!!
The OP has not posted since 2008 and members keep refering back to him in support or opposition to his original post.
Classic....
People just dont take the time to read

 

[tcianci]

That's like asking: "Who hands out free money without question?"[/QUOTE]

Um, that would be the Govt. Bolster

 

[supersteve]

I think the mods should e-mail this guy and tell him to get his *** back here and take his lumps like a man.
And then ban him.

 

[Titanium Steel]

Are there even any moderators on this site? I am seriously beginning to wonder that. If not, there has to be some admin that does some maintenance on this website.

 

[darkzero]

Are there even any moderators on this site? I am seriously beginning to wonder that. If not, there has to be some admin that does some maintenance on this website.

Of course there are, look around. Do you really think a forum can run on it's own? Just because a mod doesn't fullfill someones' request doesn't mean they are not present or don't see their post.

Perhaps it's not in their best interest? There are lots of threads around here like this & it's not the first time someone has bumped an ancient thread that had no reason to. Not saying the mods are perfect, every forum has different rules & level of moderation. If you don't like the content of the thread, don't come back to it.

If you think something requires immediate attention, report a post, post your concern in the Questions & Suggestions forum, or PM a mod or the owner directly. Remember, this is a forum & most likely not the owner's primary source of income, people have their lives to attend to first which is more important. Don't be surprised if you do not get an immediate response.

 

[snappy124]

I am snapon dealer and i would be pissed if someone did that to me they are warrantied against normal wear and tear not abuse or neglect

 

[Gregster]

I am snapon dealer and i would be pissed if someone did that to me they are warrantied against normal wear and tear not abuse or neglect

My dealer and I were talking about this last week.. Mainly those who go to flea markets and buy old beat up tools or break them on purpose to get new tools.. He said he doesn't mind exchanging some stuff for regular clients on his run because they are actual clients however when a guy walks off the street with a bunch of "broken" tools from the 70s and 80s he gets upset because that stock comes off his truck while he waits for a credit. Meanwhile Sketchy Steve then puts all his new tools for sale on Craigslist and profits.

There is somewhat of an epidemic going on now with SO locally and people doing this. It's gotten so bad that the regional REP gets involved with warranty claims on big lots of stuff.

 

[RangerDaleXp]

I don't see a problem, you wanted to abuse the system and they shot you down. I wouldn't expect anyone to replace rusty neglected tools that I found.

 

[Frank The Plumber]

+Dos

 

[djb25]

My dealer and I were talking about this last week.. Mainly those who go to flea markets and buy old beat up tools or break them on purpose to get new tools.. He said he doesn't mind exchanging some stuff for regular clients on his run because they are actual clients however when a guy walks off the street with a bunch of "broken" tools from the 70s and 80s he gets upset because that stock comes off his truck while he waits for a credit. Meanwhile Sketchy Steve then puts all his new tools for sale on Craigslist and profits.

There is somewhat of an epidemic going on now with SO locally and people doing this. It's gotten so bad that the regional REP gets involved with warranty claims on big lots of stuff.

I don't see a problem with this, frankly. The warranty isn't limited to the original purchaser and it is a lifetime warranty. Sears sells a ton of craftsman because of this warranty.

That being said - breaking a tool to get a brand new replacement is not the same thing.

 

[VWPORSCHEGT3]

to be honest i have lost all faith in craftsman in the first place. I've had too many USA made ratchets brake from normal use (no cheater bar or beating on it). the best ratchets ive ever had was these TASK FORCE chinese buggers. I also have a craftsman of the same design and i prefer the task force one. my criteria is that the tool lasts. I've had too many craftsman that didn't fit that bill

 

[Hootbro]

to be honest i have lost all faith in craftsman in the first place. I've had too many USA made ratchets brake from normal use (no cheater bar or beating on it). the best ratchets ive ever had was these TASK FORCE chinese buggers. I also have a craftsman of the same design and i prefer the task force one. my criteria is that the tool lasts. I've had too many craftsman that didn't fit that bill

Please define "too many"? I would like to know your sample pool.

 

[gary300]

Cheap MF

 

[Peoria Man]

to be honest i have lost all faith in craftsman in the first place. I've had too many USA made ratchets brake from normal use (no cheater bar or beating on it). the best ratchets ive ever had was these TASK FORCE chinese buggers. I also have a craftsman of the same design and i prefer the task force one. my criteria is that the tool lasts. I've had too many craftsman that didn't fit that bill

So that justifies abusing the warranty policy?

 

[shoturtle]

Task force tools last??????

I have broke two of 1/4 drive task force ratchets. They did not stand up to my shad tree work on a motorcycle ****** tear down 3 years ago.

Are you serious? If you said kolbolt or and the older husky, I would agree that they are better then the craftsman.

 

[NC-Fordguy]

to be honest i have lost all faith in craftsman in the first place. I've had too many USA made ratchets brake from normal use (no cheater bar or beating on it). the best ratchets ive ever had was these TASK FORCE chinese buggers. I also have a craftsman of the same design and i prefer the task force one. my criteria is that the tool lasts. I've had too many craftsman that didn't fit that bill

I find this claim extremely hard to believe. In over 30 years of wrenching nearly daily (with the exception of active duty US Army enlistment), and at times wrenching in extreme outdoors weather conditions I have broken 2 crafty ratchets.

 

[magova1104]

I found all this replies unfair. I am a tool-man since I was like 10 years old. I been using tools since then. I am 40 now, working every, I mean every day, even my days off. I've never broken a ratchet. Its probably because I use 1/4, 3/8, and 1/2 ratchets only, I don't know about 3/4.
I've had and I have many brands (only good ones!) I started using URREA( PROTO) and then Craftsman, and then Snap-on,Matco,MAC, Cornwell,SK, Facom, Stahlwille, USAG,HEYCO,HAZET, you name it.
I think when someone breaks a ratchet, he definitely force the tool. Either he does't have a bigger size tool, he is too lazy for going to get it, or simply he doesn't calculate the force needed for that job. ( Physics is a glance).

 

[shoturtle]

10mm is something 1/4 dr should handle. After my buddy return the task force for the second time that day, he picked up a kolbalt 1/4 and we had no problem finishing the tear down. And he has been happy with it since. The paw on the kolbolt is just better made.

On bolts larger then 10mm we used 3/8 dr, husky no issues on removing the spindle bolt that was loctite.

 

[Jarhead0408]

I've broken zero Craftsman ratchets, but plenty of Import ones within the 1st or second steady pull. Never had a Craftsman fail. Even had one attached to a bolt on the output shaft of my trucks transfer-case, hooked to a tow strap, hooked to my other truck and yanking on it. didn't break.









Ok ok ok, it probably didn't break because it popped off right away. but you gotta admit,
95% of you said ********!....3% believed it and 2% are scratching their head saying "Wait....What???"

 

[Jarhead0408]

On a different note. Amazing we are commenting on a thread almost 4 years old. I wonder if you took all the posts in this thread and averaged it out by the number of months what it would come to? Let it die!

 

[joe6749]

The old tools with rust were most likley made in the usa. Why would you want the shiny **** from China? You can polish a turd but it is still a turd!