Rude Email response from Jean-Claude Cayer tools

[X1 Mike]

So, the truth, as you see it, is that customer service representatives are immature, petulant pricks who have every right to treat the customer like ****?


Please tell me when I said they had that right. I'm waiting...... The fact is today customers are way more demanding and in turn some get worse service because of it. Not saying it's right I'm saying it's a fact. You seem to have a hard time with facts.


Really? I'd say that it changed the OP's decision to spend $1000+ with this company, and identified to others to likewise purchase elsewhere.


And it had zero effect on the guy. The person he dealt with is the son of the owner, he could give two shits that he lost the sale. I want to know anyone that was actually thinking of buying from this company that changed their mind, not the random empty threat of "I'll never buy from those sob's" but someone that was planning on buying that changed their mind. The fact is that you can find a ***** thread somewhere on the interwebs about any given retailer.


Silly? That company has lost out on how many years of this person's business because they elected to employ a rude manager?

This is a PERFECT example of why exemplary customer service is so important. They've lost money because of poor attitudes and poor treatment of customers.

Probably the most silly of all, how many 14 year olds are blown off every day and how many dollars does it save from keeping some snot nosed kid from breaking merchandise. I have no idea if that manager only lasted one day and the owner saw what a ***** he was and fired him either does the guy that won't shop there.

 

[kythri]

Please tell me when I said they had that right. I'm waiting...... The fact is today customers are way more demanding and in turn some get worse service because of it. Not saying it's right I'm saying it's a fact. You seem to have a hard time with facts.

Quite frankly, the problem is yours, because, by and large, I don't experience this atrocious service that you seem determined to justify and defend.

That's partly why I'm not only shocked that the OP received such service, and why I'm even more shocked that someone would have the gall to justify and defend such practices.

Tell me, are these your own practices? Is this why you're on the defensive for this? Are you one of these customer service reps that deserve to be fired, forthwith?

 

[X1 Mike]

Quite frankly, the problem is yours, because, by and large, I don't experience this atrocious service that you seem determined to justify and defend.

That's partly why I'm not only shocked that the OP received such service, and why I'm even more shocked that someone would have the gall to justify and defend such practices.

Tell me, are these your own practices? Is this why you're on the defensive for this? Are you one of these customer service reps that deserve to be fired, forthwith?

You are very amusing, once again not only should you tell me when I said it was right tell me when I said it was justified.

The only thing I have ever said is there was never a need for a customer service interaction in the first place.

Step 1. Go on internet find tool.
Step 2. See tool has due date that is past due.
Step 3. Assume tool is not in stock.
Step 4. Check stock status next day or later in the week/month/year.


I feel like the weatherman in this thread. I can tell you it's raining but you want to yell at me because you don't like the weather. I can't help it I can just tell you what is going on.

 

[kythri]

You didn't say it was justified, but your continued defense of the behavior, including comments such as "they have to deal with questions about blah blah blah all day" are nothing more than attempts at justifying shoddy behavior.

You can carry on acting the martyr, everyone sees right through it.

 

[kunkernator]

Me, being in retail customer service myself, deal with phone calls, and questions that are not necessary. But being a mature person, and using my training/skills, I handle the situation properly, and go above and beyond.

The most common thing we get is a phone call in to the store, "What time are you guys open until tonight?" Obviously it states on our website, or on Google, what time we are open until. Instead of stating this, I would say "We are open until 10pm tonight sir, if you come in I would be glad to help you out, just ask for ------." This gains me sales, commission, and gains the store customers.

Or, when customers see something on the retail shelf that is out of stock, and they ask "Do you guys have anymore of this?" I do not respond, "Well, were there any on the shelf?". I would respond by stating that I would love to order them the item, given it is not in stock, or offer to check with another store to see if they can get it this same day.

It is all about customer service, you do not gain business by "pointing out the obvious" to the customer, you gain business by helping them.

I am there to help the customer, dumb question or not, I will help them. Hell, how I look at it, is if it is a dumb question it will take less of my effort to answer and help out, thus less work for me

 

[mmack66]

What is being deliberated in this thread? The OP presented an open-and-shut case of poor customer service.

In Before the Lock.

 

[CWP1616L]

I just now Googled "jean-claude cayer tools" and this thread popped on the first page.