Rusting NewAge cabinets; Anyone had this issue?

[The Tool Tyrant]

The word I made bold above is what they're using to avoid a warranty claim. With that terminology, rust doesn't have to be mentioned.....and they're saying it is cosmetic and that doesn't affect the structure or function of the cabinet.
Wonder how bad the rust has to get before it's deemed to affect the structure.....

Sorry, but I must disagree with you...
*WHAT IS COVERED*
"When this product is installed, operated and maintained according to the instructions attached to or furnished with the product, NewAge Products Inc. will replace the defective product or parts if the part fails as a result of defective materials or WORKMANSHIP for the warranty duration from the purchase date of the product."

Lack of proper paint preparation or insufficient paint coverage, would be due to WORKMANSHIP.

'I AM A NON-ATTORNEY PAID SPOKESPERSON'

 

[evoluzione]

The word I made bold above is what they're using to avoid a warranty claim. With that terminology, rust doesn't have to be mentioned.....and they're saying it is cosmetic and that doesn't affect the structure or function of the cabinet.
Wonder how bad the rust has to get before it's deemed to affect the structure.....

Yes I saw that, however I don't think this rust can be considered cosmetic damage. So if necessary it will go down to showing that this is poor workmanship.

 

[NewAgeProducts Help]

Hey all,

I recently purchased a large set of Newage bold cabinets and after a long wait to have them delivered, about 2 months in I noticed that one of the cabinet doors started to develop rust, but it was bubbling up beneath the paint in multiple spots. Wrote to customer service and they asked for pictures and sent me a new set of doors.

About a month or two later I noticed that the actual cabinet frame was also starting to rust. Again from underneath the paint. There was no damage to the paint whatsoever.
I started to take a look closely at the inside of the cabinets and noticed that the paint is very thin to the point you can see the metal color quite clearly especially along the inner seams; lots of these out of sight areas are badly painted. And so it seems that in these areas of missing or thin paint, rust is starting to develop on the other cabinets as well (from the inside).

I reached out again, sent dozens of photos and tried to reason with their customer support but they keep coming back and saying that their lifetime warranty does not cover rust as it is cosmetic? I don’t see any mention of the word rust in their warranty pages…
How does a 2 month old cabinet rust so quickly from under the paint, and why is it rusting inside the cabinets where there is very clear lack of paint protecting the metal?

Don’t really know where to go from here. Im trying to be amicable with them but it ***** to see they keep saying it’s not their fault. Anyone dealt with anything similar or with them before?

Thanks

Hi Evoluzione,

Please email your name, telephone number, order info and any pictures you may have to [email protected], and we'll be sure to call you promptly to discuss further. Thank you.

NewAge Products Customer Service

 

[The Tool Tyrant]

Hi Evoluzione,

Please email your name, order info and any pictures you may have to [email protected], and we'll be sure to call you promptly to discuss further.

Interesting...please let us know how this turns out.

WTH??? did they delete their post?

 

[Spud McGee]

Interesting...please let us know how this turns out.

WTH??? did they delete their post?

Maybe decided to take it to PMs instead? But I did get the notification and a copy of their posts in my email since I'm subscribed to this thread.

That wasn't a bad response time from them. 5 hours after pinging them on social media and they create a new account at this forum and are engaging. Hopefully the social media team works harder than the customer service department.

 

[kbuhagiar]

Seriously?
Inflation has raised the purchase amount of every product.

But Seriously. If you price even mid grade cabinets with no style like lyon, they are much more expensive per linear foot.

I am not saying its right that its rusting. I am happy that yours are not. There have been a lot of complaints about newage cabinets, several just in this thread. To offer whay they do, at the price they do, something is going to be lacking and apparently that is customer service and long term support.

There is an old adage that you can have things high quality, fast, and cheap, but only two of the three.

I felt I should add this update to my post.
I purchased my NewAge Performance Plus cabinets in 2016. At that time they were constructed of 18 gauge steel.
I just checked the specs an the current NewAge Bold cabinets and they are 24 gauge. That is exactly half the thickness of my 2016 cabinets, and they are around 40% more expensive than what I paid.

Wow, that is a serious dropoff in quality. No more NewAge for me.

 

[evoluzione]

I felt I should add this update to my post.
I purchased my NewAge Performance Plus cabinets in 2016. At that time they were constructed of 18 gauge steel.
I just checked the specs an the current NewAge Bold cabinets and they are 24 gauge. That is exactly half the thickness of my 2016 cabinets, and they are around 40% more expensive than what I paid.

Wow, that is a serious dropoff in quality. No more NewAge for me.

Ouch that’s not great.

I missed their post and the they only response I’ve had from them is an email this morning stating:

Please note that corrosion or rusting of the cabinets are not covered under warranty however in this case we can offer you a credit of $200 as a gesture of goodwill to keep the lockers as is. The rusting of any product is cosmetic damage and all we recommend is to regularly clean the unit.

To clean the cabinets, you can use a soft cloth with soap and water. For hazing and hard-to-clean spills and messes, you may use a stainless-steel cleaner.

 

[Spud McGee]

Ouch that’s not great.

I missed their post and the they only response I’ve had from them is an email this morning stating:

Please note that corrosion or rusting of the cabinets are not covered under warranty however in this case we can offer you a credit of $200 as a gesture of goodwill to keep the lockers as is. The rusting of any product is cosmetic damage and all we recommend is to regularly clean the unit.

To clean the cabinets, you can use a soft cloth with soap and water. For hazing and hard-to-clean spills and messes, you may use a stainless-steel cleaner.

Was that from the media@ email address they posted here?
I wonder if you're still talking to the customer service person or one of the social media folks who came and joined this forum.

 

[jrevans]

Have you heard from your credit card company?

 

[71goldss]

Regular cleaning is not going to prevent that rust. And “Cosmetic damage”, what a joke! In some of your photos, It’s clearly rusting from under the paint and lifting it, like pimples waiting to come to a head. Maybe they had an air line moisture problem at time of your cabinets being painted? That’s what it looks like to me. And the inside of the cabinets look more dusted than painted in the areas of rust. A now offer of $200 tells me they know they’re wrong, and hope you’ll be satisfied and take it. I wouldn’t settle for anything short of a full refund, then purchase elsewhere!

 

[Firebrick43]

I felt I should add this update to my post.
I purchased my NewAge Performance Plus cabinets in 2016. At that time they were constructed of 18 gauge steel.
I just checked the specs an the current NewAge Bold cabinets and they are 24 gauge. That is exactly half the thickness of my 2016 cabinets, and they are around 40% more expensive than what I paid.

Wow, that is a serious dropoff in quality. No more NewAge for me.

Success has killed a lot of companies. The five to get bigger and bigger many times causes company management to loose sight of why they had success early on.

 

[The Tool Tyrant]

Ouch that’s not great.

I missed their post and the they only response I’ve had from them is an email this morning stating:

Please note that corrosion or rusting of the cabinets are not covered under warranty however in this case we can offer you a credit of $200 as a gesture of goodwill to keep the lockers as is. The rusting of any product is cosmetic damage and all we recommend is to regularly clean the unit.

To clean the cabinets, you can use a soft cloth with soap and water. For hazing and hard-to-clean spills and messes, you may use a stainless-steel cleaner.

"corrosion or rusting of the cabinets are not covered under warranty" Sorry, but that's ******** on their part. There is not one time I see the word 'rust' used in their warranty. In my belief, damage (rust) was caused by poor workmanship...which is included in the warranty. Fight them!!!!

 

[BillK]

You guys that are saying they deleted their post ..... I can still see it unless this is a different one. response # 43 ?

 

[nh_yota]

I have a 40 y/o Craftsman metal tool cabinet sitting behind me that looks almost brand new and it spent most of its life in my parents' damp boiler room.

 

[Spud McGee]

You guys that are saying they deleted their post ..... I can still see it unless this is a different one. response # 43 ?

maybe a fluke of the message board or something. The post was made and then was not showing up yesterday.

 

[ycgoat]

I had luck with a Better Business complaint against Maytag when they would not honor a warranty item.

 

[65ranchero]

Depending on state the consumer protection agency may help you.
They might have a on line form which can be filled out.

 

[evoluzione]

Since they didn't reach out to me via PM, and they deleted their post, I think they figured out who I was.

On BBB they have 1 out of 5 stars.

I'm still waiting on credit card, hopefully it works out that way as it's the fastest way.

 

[NewAgeProducts Help]

Since they didn't reach out to me via PM, and they deleted their post, I think they figured out who I was.

On BBB they have 1 out of 5 stars.

I'm still waiting on credit card, hopefully it works out that way as it's the fastest way.

Hi there,
We are haven't received an email from you to [email protected], as we posted in a reply yesterday, to ensure that we have your info and to discuss further. Thank you.

 

[evoluzione]

Hi there,
We are haven't received an email from you to [email protected], as we posted in a reply yesterday, to ensure that we have your info and to discuss further. Thank you.

I don't see any post from you on this thread, and I just got your PM.
Either way, I've sent you an email with the details.
Thanks

 

[NewAgeProducts Help]

Thank you.
Here is our public reply yesterday.

Rusting NewAge cabinets; Anyone had this issue?

The word I made bold above is what they're using to avoid a warranty claim. With that terminology, rust doesn't have to be mentioned.....and they're saying it is cosmetic and that doesn't affect the structure or function of the cabinet. Wonder how bad the rust has to get before it's deemed to...

www.garagejournal.com

 

[ycgoat]

Rust is a deterioration of the structural integrity and appears to be the direct result of defective materials or craftsmanship.

 

[71goldss]

Is there a way to confirm that NewAgeProducts Help is legit? Couldn’t anyone just create a new GJ account claiming they are someone they aren’t? Something just seems fishy with their messaging to me. Just sayin…

 

[Spud McGee]

Is there a way to confirm that NewAgeProducts Help is legit? Couldn’t anyone just create a new GJ account claiming they are someone they aren’t? Something just seems fishy with their messaging to me. Just sayin…

I mean... Their post said to email them directly at a company owned email address. Thats not raising any red flags on my radar.

 

[71goldss]

I mean... Their post gives an email them directly at a company owned email address. Thats not raising any red flags on my radar.

It gives an email link. Nothing proves to me where that email is going. Maybe I'm just overly skeptic with all the constant phone, text and email scams directed at me everyday! I normally don't just click on anything.

 

[The Tool Tyrant]

Thank you.
Here is our public reply yesterday.

Rusting NewAge cabinets; Anyone had this issue?

The word I made bold above is what they're using to avoid a warranty claim. With that terminology, rust doesn't have to be mentioned.....and they're saying it is cosmetic and that doesn't affect the structure or function of the cabinet. Wonder how bad the rust has to get before it's deemed to...

www.garagejournal.com

Anyone else as confused as I am regarding the above post?

 

[65ranchero]

Anyone else as confused as I am regarding the above post?

I am!

 

[ycgoat]

Anyone else as confused as I am regarding the above post?

I took it to be a rebuttal of saying they deleted their comment, i did think it odd that they were defensive about that.

 

[dfiler2]

It looks to me like those posts were done by someone who does not use English as their first language. Not that there's anything wrong with that.

 

[Monza Harry]

I am not an auto body tech, but I've thrown some paint around and that appears that either:
1, the chemical metal prep wasn't properly neutralized, then painted over the acid which would accelerate the rust.
Or 2, never preped and painted over existing rust.
See if Don Long, NYBODYMAN, or MP&C [or any of the other pro's on here] will weigh in. Harry

 

[Spud McGee]

I felt I should add this update to my post.
I purchased my NewAge Performance Plus cabinets in 2016. At that time they were constructed of 18 gauge steel.
I just checked the specs an the current NewAge Bold cabinets and they are 24 gauge. That is exactly half the thickness of my 2016 cabinets, and they are around 40% more expensive than what I paid.

Wow, that is a serious dropoff in quality. No more NewAge for me.

The literature for the pro line still says 18ga steel and powder coat instead of paint. Specifically, 18ga "frames". I dont know which pieces they consider the frames and which ones aren't, like if the doors and side panels.

 

[ddurrett896]

Got any chemicals in there? I had my pool chemicals inside (Muriatic acid, chlorine, borax) and the hinges turned to rust in less than a month.

 

[mikedodge]

Wow. That rust is completely unacceptable. It's one thing to have flash rust in un painted areas that you have to look for it but to bubble up like that in areas that are visible is wrong. Someone messed up in the prep process. Cheap cabinets from chain stores hold up longer then that.

 

[MileHighRover]

Got any chemicals in there? I had my pool chemicals inside (Muriatic acid, chlorine, borax) and the hinges turned to rust in less than a month.

Read the thread. Already answered by the OP.

 

[BillK]

I don't see any post from you on this thread

Can you see reply # 43 in this thread or am I the only one ????

 

[kbuhagiar]

Can you see reply # 43 in this thread or am I the only one ????

Bill, I can also see post #43 just fine.

 

[ddurrett896]

Read the thread. Already answered by the OP.

What caused it?

 

[MileHighRover]

What caused it?

No one knows yet. Most likely poor metal prep prior to painting.

 

[Spud McGee]

@evoluzione
Any word back yet from newage if they are owning this mistake and how they are going to fix it?

I'm at that stage where I need to order cabinets and this is gonna be a make or break thing.

 

[ycgoat]

I am restoring some old cabinets vs buying new, besides being cheaper I get a wide choice of colors.