Scotty, Help! Big problem with Legacy Epoxy

[DWinTX]

I hope Scotty is on today, but if not I need some immediate advice. I am installing the epoxy floor this weekend and ran into a big problem. I did the primer yesterday and went to lay the epoxy today and found that something is wrong with it. It has a ton of chunks in it, as though it has partially dried. I mixed it and mixed it thinking they would liquefy and they did not. I even poured a little out on the floor to see if maybe they would blend, but it looks like cottage cheese.

I opened the second can ( I have the 600 sf kit) and it is just the same. I tried to strain it, but there is so much of it that I'd probably lose a third of it.

Since the primer has now been on for close to 24 hrs (the maximum recoat window), I guess I'm screwed. What now? Am I going to have to grind the primer off and start over? I ordered the urethane top coat. The primer is light grey like the epoxy, and it is an epoxy primer, could I just put the urethane over the primer? Go to Home Depot or Lowes and get the 75% stuff?

Man, this *****.

 

[LegacyIndustrial]

How old is this product?
You need to make a double boiler or just boil some water on your house stove and pour into pan.

Place water in the pan. Now keeping the heat medium low, place the can in the water pan or again just pour the house boiled water in the pan.

Slowly mix and it will reconstitute. The coating has partially crystallized.

I have done this myself a few times and it works perfect.

Keep stirring, slowly and it will return to normal. Be patient.



Lastly, if you are not comfortable with this or attempted to use it anyway, we will set you up with fresh materials, just let me know.


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[DWinTX]

I got it from you about 2 months ago, I believe.

I already mixed one gallon, so it's a brick now. I'm not really comfortable doing it with the other one. What about the primer? It will have been applied for a week if I lay the epoxy next weekend. Am I going to have to scuff it?

 

[LegacyIndustrial]

Yes, scuffing and a wipe.
Quick scuff with a pole sander, 100 grit screens.

Send me an email with your name/address. [email protected]


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[LegacyIndustrial]

All set sir. Call us if you have any questions once you receive the materials.

 

[jimmie jam]

WOW, is this customer service or what???

 

[JCQuick]

Any updates dwintx? I'm glad to see how fast scotty responeded

 

[amberjack1234]

Legacy is the place.

That is what customers want results not excuses and the run round.

 

[DWinTX]

Any updates dwintx? I'm glad to see how fast scotty responeded

Sorry, got ******* with work and haven't had a chance to come back here till now. Yes, I wasn't really expecting a response from Scotty till Monday. Very cool that he handled it on a Sunday afternoon.

I haven't gotten the new stuff yet, didn't expect to as I imagine they shipped it Monday. I hope I'll get it by Friday. This is a new garage and the floor is the last piece. Been working on it for six months and I'm dying to get moved in there and start working on my cars. I've got five classic cars to restore.

 

[workhurts]

Not that this adds much but in my very limited experience I quickly realized stirring the individual parts first, prior to mixing them made things easier. In case anyone else reads this thread, that would have prevented the entire thing hardening up since you would have known it was clumpy prior to mixing the two components.

Good luck. Always good to have a speedy response from folks. I'm sure it'll look great when completed.

 

[DWinTX]

Not that this adds much but in my very limited experience I quickly realized stirring the individual parts first, prior to mixing them made things easier. In case anyone else reads this thread, that would have prevented the entire thing hardening up since you would have known it was clumpy prior to mixing the two components.

Good luck. Always good to have a speedy response from folks. I'm sure it'll look great when completed.

Not in this case, I'm afraid. There was just too much crystallization. At least a third of it was solid, albeit in little chunks. I did try to mix the second can prior to blending with the catalyst, hoping that it wasn't as bad as the first. Didn't work. Then I tried to strain it. There was so much that was still solid that I wouldn't have more than about two thirds of a can.

 

[benwah]

Well you were on the right path! ALWAYS, no matter what, mix the individual components before mixing the resin and catalyst together. Use a separate stir stick for the two, or else you will get catalyzed material in the cans,