Well my experience wasn't quite that good. here first is the reply from Customer Relations in response to my complaint following
Please include the following line in all replies.
Tracking number:
Dear Lamar,
Thank you for your recent correspondence. We are always interested in hearing
from our customers, but regret it was this type of situation that prompted
you to contact us. Please accept our apology for any inconvenience you may
have encountered.
At which store did this incident occur? Please include city and state.
Thank you for taking the time to contact us. We appreciate your business and
value you as a Sears Holdings customer. We certainly hope you will continue
to make Sears Holdings your choice for quality and value.
Sincerely,
Stephanie R.
Sears Holdings Corporation
> -----Original Message-----
> From:
@bellsouth.net
> Sent: Dec 31, 2007 6:04:14 PM CST
> To:
[email protected]
>
>
> Name: | Address: | City: | State: | Zip: | Country: usa | Day Phone: | Evening Phone: | Email: | Comments: I am a big time user of Craftsman tools. Have serveral Craftsman toolboxes full of them. I had read about an on line coupon for $5 off any tool over $5 on the Garage Journal Forum
>
http://www.garagejournal.com/forum/showthread.php?t=13650
>
> This is a widely read garage and tool forum of which it's members speak very highly of Sears and Craftsmen. I printed off several of the on line coupons in color and my wife and I went to Sears where I found 8 sockets for 8.49 each and took them to the check out. When I presented the coupons to the clerk he called the manager. While waiting on the manager he started laughing and saying "We can't honor copies, what's to keep you from using 1000 of these?" I explained that they were online coupons and were not "COPIES" and that I am only planning to use 8 but that others across the US are using them at their Sears so why can't I.He just rolled his eyes and laughed again. The manager (Johnny Kozlowski) arrives and takes the coupon back to his office and comes back with a memo from a Mary Ann Hudson, District Loss Prevention Coach (District 168 Augusta/Athens GA) stating the coupons should not be accepted. I explain that I got them off of a Sears webpage
>
http://www.sears.com/ue/home/5Offcoupon.pdf?sid=I0084400010000100383&aff=Y so why are they not good. He finally said just to be nice I can let you use one. I explain that the coupon does not say it is limited to one per person or one per day. After about 30 minutes of waiting and discussion I end up only spending $3.45 and leaving feeling somewhat humiliated by the first gentleman laughing and making me sound like a crook in front of my wife, two other salesmen and 3 customers. My wife had come along with me so she could look at refrigerators. Do you think we looked at refrigerators after that. I await your reply before reporting my experience back the the arforementioned forum and several other automobile forums I belong to. Thanks
> Lamar in Athens, Georgia
I have responded to her and await her further correspondance. My question is

Who the f*** is this Holdings guy, did he replace Mr Roebuck or something.
I encourage anyone who has been turned down to also complain to
http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail? refLink=relations&adCell=A4
[email protected]