SHAME on Snap-On!

[signcrafter]

at the prices Snap-On charges, they could afford to replace every tool they ever made, it's just basic math, if you charge enough, you cover yourself!

and Sears and Lowes and Home Depot do not determine your warranty by how much they think you might be spending that day, that's ridiculous!

First of all just because the price is higher then craftsman doesn't mean they can afford to warranty every tool a bunch of times. Look at where craftsman has been going in the last decade or even longer. The tools have gone way downhill. You still have a warranty but tool quality is not what it used to be.

The whole point about buying something is if you haven't bought a snap on tool in twenty years and walk on to a snap on truck(by the way the snap on dealer is an independent company from snap on, they just sell the tools) and just want warranty then he will most likely turn you down since you have never nor ever will spend any money with him. Assuming he isn't the same guy you bought the tools from 20 years ago. Like I stated above contact snap on corporate without an attitude and they will take care of you.

well how is their warranty?

SK actually has a book that explains their warranty policy and what tools will not be warrantied. Guess what is in that book? LOL.

"SK Hand Tool LLC products, except as otherwise specified, are warranted under normal use and service against defects in materials and workmanship for the expected life of the tool. This warranty does not cover wear from normal use, or any problems caused by misuse, abuse, modification or improper maintenance of the tool."

I'm more then happy with SK's warranty policy.

 

[wild cowboy]

In my post above I talked about rust on craftsman. I had a set of crafstman , snap on, and S-K In the toolbox in my salt water boat. Guess which wrench set never got rusty. The S-K set!!! I don't know what kind of chrome they use, but the wrenches wouldn't rust while the crafstman and snip on did.

Chris

how old are these SK's that hold up so well, and where do you go when one breaks or wears out or rusts? (to warranty it)

 

[monomach]

A Snap-On driver technically doesn't even have to look at your broken tool if you don't have a receipt for it. And the stuff he said? He's technically right about that, too. It's all in the warranty, which in no way resembles that of Sears. You shouldn't have assumed that it did.

Most drivers only give you superstar service if you've put enough money in his pocket for him to give a damn about you. I had the same problem when I left my old dealership and got a job in the territory of a different driver. He was enough a douchenozzle to me that I sold most of my SO stuff and bought replacements elsewhere.

Warrantying a wrench you neglected enough for it to rust is kind of silly, though. I mean, unless it was rusty when you bought it or something.

 

[Shadowdog500]

how old are these SK's that hold up so well, and where do you go when one breaks or wears out or rusts? (to warranty it)

My S-K line wrench set were bought in the 80s. The chrome on them is really heavy and almost looks like nickel. I got them at a local parts dealer with leftover money when I didn't win the Christmas club raffle. Not sure where to warrantee them today. but after seeing how well they held up to salt in my boat, I know it won't be due to rust.

 

[jeepinerdeep]

Hurry up and sell. SO is only interested in selling to professionals. They have stated this in all advertisements. Professionals don't start threads like these or have these issues.

 

[wild cowboy]

"SK Hand Tool LLC products, except as otherwise specified, are warranted under normal use and service against defects in materials and workmanship for the expected life of the tool. This warranty does not cover wear from normal use, or any problems caused by misuse, abuse, modification or improper maintenance of the tool."
.

for a hand tool such as chrome full polish sockets, wrenches, flex handles, etc that "expected life" had better be my life and my kid's lives! - that is a well made tool!

Professional grade tools are expensive supposedly because they last a lifetime - if I was OK with 10 years, then why not just buy it every 10 years at Harbor Freight?

 

[wild cowboy]

My S-K line wrench set were bought in the 80s. The chrome on them is really heavy and almost looks like nickel. I got them at a local parts dealer with leftover money when I didn't win the Christmas club raffle. Not sure where to warrantee them today. but after seeing how well they held up to salt in my boat, I know it won't be due to rust.

I will look into vintage SK here and on the 'bay

 

[ATC]

I thought it was common knowledge....you have to spend $40,000 minimum on Snap-On tools before the warranty takes effect. Duuuhhhh!!

 

[BirdMobile]

I thought it was common knowledge....you have to spend $40,000 minimum on Snap-On tools before the warranty takes effect. Duuuhhhh!!

Wow! When did they lower it to $40,000?

 

[mrvm]

The value of your SO collection is not going to change much months or years from now, even with the rusty wrench and worn socket included. Give CM or HF ratchets/wrench/sockets a spin and report back on your warranty experience.

 

[wild cowboy]

at least the vise threads here at GJ don't have tool truck drivers calling you a non-professional, just because you don't like their warranty refusals

I am in my 46th year as a mechanic, and some of those years were with some of the largest auto dealerships on planet Earth

 

[signcrafter]

for a hand tool such as chrome full polish sockets, wrenches, flex handles, etc that "expected life" had better be my life and my kid's lives! - that is a well made tool!

Professional grade tools are expensive supposedly because they last a lifetime - if I was OK with 10 years, then why not just buy it every 10 years at Harbor Freight?

You can buy whatever tools you want, it's your money. If you want to buy a HF tool every so many years then do it. If you want to buy snap on then do it. But to come on here and complain about not getting a rusty tool warrantied is crazy. Especially since I told you how to get your tool warrantied. To much drama for me. Go buy craftsman and warranty it all you want for whatever reason until they go out of business and you have no warranty.

 

[wild cowboy]

my whole point of this thread was, if I am going to pay 8 times the price for a tool as most everyone else charges out there, the last thing I want is any flack on the 0.0001% of tools that I want to return, regardless of the reason!!

 

[signcrafter]

my whole point of this thread was, if I am going to pay 8 times the price for a tool as most everyone else charges out there, the last thing I want is any flack on the 0.0001% of tools that I want to return, regardless of the reason!!

Then don't pay the high price, go buy HF tools then.

But you still aren't understanding how the tool trucks work, they are separate from snap on. They are independent. You bought a couple tools 20 years ago from some dealer. 20 years later you walk up to another business and ask for tools to be replace. That would be like buying a craftsman socket set 20 years ago and walking into harbor freight to warranty a socket. You never bought anything at "harbor freight" but are asking for them to warranty a tool. Like I've said 3 times now call or email snap on corporate, number is on website, and they will take care of you. Or do nothing and keep complaining. Up to you.

 

[Hiball]

Im guessing there is no socket or wrench, too much crying and not enough details, no way a grown *** man (46 years wrenching) would cry that much. Feels like a "Hook line and Sinker" thread to me.

 

[wild cowboy]

You bought a couple tools 20 years ago from some dealer. 20 years later you walk up to another business and ask for tools to be replace.

I have over $10,000 in Snap-On iron, but someone else is gonna have it soon, via this site or ebay!

there are just very precious few tools in the world where equal alternatives are not out there for a fraction of the price, and I am not paying the crazy price to have to mail stuff in! (and hope they don't debate me there)

 

[signcrafter]

Im guessing there is no socket or wrench, too much crying and not enough details, no way a grown *** man (46 years wrenching) would cry that much. Feels like a "Hook line and Sinker" thread to me.

 

[flyingtpot]

I have over $10,000 in Snap-On iron, but someone else is gonna have it soon, via this site or ebay!

there are just very precious few tools in the world where equal alternatives are not out there for a fraction of the price, and I am not paying the crazy price to have to mail stuff in! (and hope they don't debate me there)

So much of your 'story' just simply does not 'add up'.

If I was a truck seller you wouldn't be allowed on or near my truck.

You stated you wanted wine and cheese.... They'll maybe give you some sour grapes and some Kool-Aid.

 

[trpearcy]

I recently had this problem trying to exchange a Cman socket. 1/2 inch drive, 10mm socket. it was rusting pretty badly and Sears told me it wasn't covered.

OP try calling snap on? Sometimes they'll just send you a new tool.

 

[Toyota mechanic]

Im guessing there is no socket or wrench, too much crying and not enough details, no way a grown *** man (46 years wrenching) would cry that much. Feels like a "Hook line and Sinker" thread to me.

+1

I have been here a very short time. These threads get old. Snap-on dealers vary. I have had a problem getting bit sockets warrantied before, but dealer to dealer... it varies. Snap-on will probably warranty your tools if you contact them. Their warranty reads with open end interpretation at their discretion. They usually will make you happy...meaning contact them and mail the tools to them, 99.9% sure they will take care of it, for PR, if nothing else.

I have had some issues with Snap-on DEALERS that sucked, but............ I didn't come join here and start threads bashing Snap-on. I don't know why people get so 'violently upset' over a freaking tool! WD40 and a S.O.S. pad the rusty wrench. Use the socket until it doesn't work. Unless it was a chrome socket that was impact used, it would be warranty....

If you have alot of Snap-on tools, two bad pieces over the years are not bad, for odds....

 

[Toyota mechanic]

I have over $10,000 in Snap-On iron, but someone else is gonna have it soon, via this site or ebay!

there are just very precious few tools in the world where equal alternatives are not out there for a fraction of the price, and I am not paying the crazy price to have to mail stuff in! (and hope they don't debate me there)

Mail them in, why not. I pay for the gas to get my tools to Sears, and gas is more expensive than the 2 or 3 bucks to mail a socket and wrench.

 

[rayh91]

My SO rep retired a few months back so we just got a new rep last month. He seems ok with the warranty. Only had a broken philips bit he took care of so far.

My last rep was awesome though. He would warranty just about anything, even those rubber deadblows that have been abused and fallen apart.

 

[rancherbill]

I thought it was common knowledge....you have to spend $40,000 minimum on Snap-On tools before the warranty takes effect. Duuuhhhh!!

No you have to look like you are going to buy $40,000 in the next while before he's interested in taking money out of his pocket.

I'm sure the driver does not get credit for rusty sockets - he is paying for them. How do sockets get rusty anyway? I use mine an at the end of the job they are oily and might get a rub with an oily cloth.

I am going to take my truck back for rust. I am also going to take it back becasue it's not 'new' anymore. HAHA

 

[Ruger_556]

I am going to take my truck back for rust. I am also going to take it back becasue it's not 'new' anymore. HAHA

 

[Zapp Branigan]

Rust isn't covered by the Craftsman warranty either. I live near the ocean and just about any tool that works on salt water boats rust. Every sears manager around here knows that rust is neglect, which isn't covered. But if you break it, it is covered.

Chris

I found a box of Craftsman tools that was full of water, and took them in to Sears, and they replaced every one. That was back in 81. You could stir paint with a screwdriver and then use it to pry something to your heart's delight until it was U shaped, and they would take it back. They used to run commercials touting that they would replace them for ANY reason. Even showed a toolbox doing a header off of a cliff in one commercial. They just got cheap over the years. Now they try to whine about any reason you have for returning it. BTW, I still have all those tools.

Nowadays, if I'm going to buy disposable tools, I'll go to HF. Sure beats kissing some truck guy's *** just to get good service.

 

[Bigblue&Goldie]

I have over $10,000 in Snap-On iron, but someone else is gonna have it soon, via this site or ebay!

there are just very precious few tools in the world where equal alternatives are not out there for a fraction of the price, and I am not paying the crazy price to have to mail stuff in! (and hope they don't debate me there)

So, let me get this straight.........you're going to sell off all of your Snap On tools and loose thousands of dollars in the process all because they wouldn't warranty a rusty wrench or 20 year old socket? You're a retard.

 

[3baygarage]

Even showed a toolbox doing a header off of a cliff in one commercial.

 

[autoxvaliant]

My Foreman at work just got a new set of chrome SO 3/8th extensions. I was giving him a hand lifting the a spindle on a axle beam. He takes his new extension and says "nice new shiney punch" and taps in the king pin seal. I starts laughing. He says " what!? It's SO" and he is right our SO guy rules been doing it forever and says you gotta do what you gotta do.

 

[nicksnothereman]

You know...20 years is pretty good for tools. Just saying.

Nowadays you probably don't need to buy snap on to get 20 years out of them. Back in the day quality wasn't as accessible; there were some brands that were that durable but they're mostly gone or watered down. Stanley from that era might've been that durable, honestly. Nowadays...almost all of it is. Won't come out looking like jewelry but will still do their job.

 

[wild cowboy]

So, let me get this straight.........you're going to sell off all of your Snap On tools and loose thousands of dollars in the process all because they wouldn't warranty a rusty wrench or 20 year old socket? You're a retard.

Naah - I won't be loosing any money at all, I bought them at pawn shops, flea markets and ebay originally, and they have appreciated over the last 15-20 years.

So who's the retard, retard?

 

[wild cowboy]

Gilbert, AZ - hmmm, by the way, some of them were purchased when I worked in your town, at the largest Chevy dealership in the world, as lead A/C mechanic in a 100+ bay shop!

 

[theknurl]

let me think here.....

when I bought my SnapOn tools from the SnapOn Warehouse.......the catalog said "All tools bearing the SnapOn name have a Lifetime Warranty"

so I have a contract with the SnapOn Corp not the fucktard on the truck


but, I did buy my SAE weather head set off the truck......at that time they were $454......I only had $450 in cash on me

he gave me $4 off.......what a hero

and guess which wrenches rusted.......out of 6 SO boxes full of tools.......you got it the SO SAE weather heads

time to call the 800 number

they are going to love the shrinking handles on my Reed and Prince set LOLOLOL

 

[GTO]

Naah - I won't be loosing any money at all, I bought them at pawn shops, flea markets and ebay originally, and they have appreciated over the last 15-20 years.

So who's the retard, retard?

So let me get this straight,I did not read all 4 pages,you bought these Snap on tools @ a pawn shop 20 years ago ?
You made it sound like you bought them brand new from SO.

Please explain.

 

[mopar01]

To the guys who expects snap on to warranty like sears ot hf, please dont buy snap on. Stick woth what you know. It will save a lot of greif trying to warranty a rusty tool you found outside and now feel they owe you because it would be outa line to buy a new one and you could go to hf and buy 50 of them for that price and your brother in laws sisters husband knew a tech that said snap on would warranty anything.

 

[Buckgnarly]

Naah - I won't be loosing any money at all, I bought them at pawn shops, flea markets and ebay originally, and they have appreciated over the last 15-20 years.

So who's the retard, retard?

You just voided the warranty right there, stop crying.

http://www1.snapon.com/display/termsofsale.nws. Read number 2 or number 3.

 

[BRIANBB]

I hate it when I use a chrome socket as an impact socket and it wears out too fast! Looks like Harbor FRT has a new customer

 

[bob15]

About 20 years ago I decide to treat myself to some Snap-On sockets and wrenches -even though it is 8 to 10 times the price, they also have the lifetime warranty and perhaps are made better.

Naah - I won't be loosing any money at all, I bought them at pawn shops, flea markets and ebay originally, and they have appreciated over the last 15-20 years.

So who's the retard, retard?

You are a liar. First you say you bought them at 8-10x the price of a craftsman. Now you say you bought them at flea markets, pawn shops and ebay (not at 8-10x the price). Make up your mind as to which story you are going with. Also, you have been wrenching for 46 years......that makes you how old? I'm thinking 15 years old myself.......

People like you, buying tools that are used, abused and rusted; and expect to get shiney new tools by replacing them are the reason companies (everyone from LL Bean to Snap On) are making it harder to replace items that were at one time easy to return because of real issues.

Show us pictures of the tools.

Oh, and please stop bitching. Maybe you would like some wine and cheese?

 

[dlcwent]

So what is the moral of this thread??? SO tools ****? Cman are the best? SK can't be found anywhere? HF is the place to go?

If you use your tools daily, like a working tech does, they will wear out. Screwdrivers are not pry bars, but when we use them as one and the tip snaps off, we cry and want to get it replaced.

You guys buy and use what brand of tools you want or can afford.
Why does it matter to you what some other guy uses or choses to buy.
"My dogs bigger then your dog"...but it's still a dog. It would be a very boing world to live in if we all had the same cars, tools, and women. JMO...live and let live.

 

[David Jackson]

I think it must be reality that professional mechanics who deal with the SO truck guys on a regular basis get better service than others. I used to own a shop and got great service; including tool replacement when the chrome started to peel; the idea being, I guess, that if I got a nasty cut from the peeling chrome I would not be happy. Now that I don't own a shop any more I am not sure I would get the same service. Reading the warranty policy on page G3 of Catalog 1200 is not inspiring. Like many, I also have an abuse story and no questions asked Craftsman replacement; though I haven't abused any SO tools that way it would appear that "abnormal use" is not covered and also that if a customer can't provide date and proof of purchase there is no warranty coverage. Reading the fine print makes the SO warranty a bit weaker than I thought it was, that's for sure. I still like my SO tools though not being a professional any more it may not make sense to purchase any more of them.

 

[franzdom]