I've made quite a few purchases with Frank. I'd say roughly a dozen separate transactions at the least. He has always replied to emails within a day, most within a few hours. Product availability on the other hand can be spotty and if the yahoo check-out is still listing product availability status you basically have to ignore it as it was often wrong. The issue is he's essentially a 1 man operation and its not feasible for him to place a rush order for you for, say, $150 in wrenches, so most times you're at the mercy of the dates he places his stock orders. Assuming its not something he stocks generally the safe brands are the big ones like KTC, Kuken and the like. You'll generally have it within a week or two. If you're after some of the other brands he offers and special orders and you want it right away, well you'd be best off sticking with domestic e-tailers like tooltopia and amazon.
The only downside to Frank is his initiative is lacking (which I find hard to fault him on considering what he does on his own) so if you order something and you assume it will be a week but it will really take 3 weeks, you generally wont get an email saying "hey, this is going to be a few weeks", 3 weeks later you'll get tracking and then a package will show up. Basically you have to prod if you want an accurate shipping estimate. On the other hand if you order and have patience and can just wait, you'll always get your stuff.
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