gatewaysysop
Well-known member
I've sent in about twelve warranty requests to MAC in Ohio over the last 5 years because I haven't seen a MAC truck in 10. I sometimes send them questionable warranties which they shouldn't honor, and never had a single issue. I don't mind abusing the warranty because I paid the privilege for it, and simply don't care. One time I sent them old USA Torx with a part number that was converted to Taiwan sockets. What used to be normal length, became stubby. Had a short discussion with a supervisor who proceeded to drop ship me the correct *entire set* of sockets I had warrantied out, and told me to keep the $180 stubby *entire set* they sent me. Didn't want it back. They sometimes fit slightly different than Snap-on, which is why I have both.
Your entire debacle makes no sense whatsoever, unless you were trying to slip them non-MAC tools, or something else nefarious. If it was new enough to dispute on your credit card, you could have just flat out returned them.
I've had other dealings with Stanley as well, and never, ever have any issues. Their warranty is better than Snap-on.
Your experience is not consistent with everything I know about MAC/Stanley.
I don't want to derail this thread by diving back into this MAC nonsense, I am over it.
All I'm going to say is that the tools I sent in for warranty were clearly photographed in my post in this thread, and that it seems really weird for someone who just admitted to abusing a warranty themselves to then suggest I must be doing likewise, despite all photographic evidence to the contrary. You're entitled to your opinion, but not your own facts.
The tools have been sent back for a full refund. I will never buy from MAC again, because they won't even warranty brand new tools with factory defects, so I have zero faith they will warranty a used one. I don't judge people who keep buying from them, but I'm done.
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