Silly sk warranty

[AmishFury]

Maybe they ran low on padded envelopes and used what was on hand rather than delaying the shipping until the stock of padded envelopes was replenished.

no this is how they always do...

My 10 year old daughter giggles every time I receive my socket of the month. She thinks it is hilarious. "That huge box for that little thing?"

One month SK offered a deep discount to their Club members. In the ordering process you can't use multiple discount codes. So one order I used my socket of the month discount, and right after that I ordered two individual sockets with the deep discount. Not all sockets are included in the socket of the month promotion, and needed some fills. And club members get free shipping for all orders.

That's right, that month I received two boxes, just so SK could ship me three sockets.

i got my socket of the month and used my birthday discount on a pocket screwdriver, separate orders as usual, they both arrived today

though my SOTM box came with a bonus... free SK hat (and come to think of it i got an SK sticker last month with my socket)

 

[bimmer630]

I would about to say the same thing. Reduce, re-use, re-cycle. I certainly hope you didn't just chuck the box. Break it down and save it for when you eventually need to ship something.

Yes that’s what I do


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[WWheeler]

I like that big box for that little tool.

Reminds me a couple years back Snap-on used a ~8"x8"x8" box to send me a single SPP744 ratchet repair tool. Had to cost them MUCH more for the box and shipping than the 0.99¢ they got from me. Super handy little $1 tool for corralling the ball bearing when assembling a ratchet, but no wonder they discontinued it seeing as they lost money every time they sold one.

 

[Wamsutta]

That's why when I ordered my SPP744 I ordered 10.

I could not in good conscience order just one at 99 cents.

 

[Jaysreal]

SK is owned by Ideal Industries. So is Klein, Greenlee, Fluke, Western Forge and Pratt-Reed, among other big brands. I'm guessing that they actually ship more tools than Amazon.

Not to get off topic, but since when has Ideal owned Fluke, Greenlee and Klein?

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[mikebaker1129]

Not to get off topic, but since when has Ideal owned Fluke, Greenlee and Klein?

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They don't.
They do own WF and Pratt Read,partial credit must be given!

 

[American Locomotive]

They could have a box half that size or use large padded envelopes .
Nothing efficient about it from package materials .
It a massive waste and should be taxed for it, soon be minimal if did .

There really isn't that much waste. It's a little bit of recyclable cardboard, and some plastic air cushions. It wouldn't surprise me if the bubble-wrap in a padded envelope contains more plastic than that SK box does. Those air-cushions use extremely thin plastic, and are inflated on the spot.

 

[jd_1138]

Whoever's in charge of their shipping department is a blithering idiot. Padded first class envelopes would be 1/3 the price in terms of postage and save a co. that large hundreds of thousands. Besides postage, it'd save on labor too. Plus they sent the wrong item.

They need oversight.

 

[xin]

It is cardboard and plastic with air in it, I throw it in the trash where it belongs.
About wore out on the whole earth is ending nonsense. When the same people promoting this SCARCITY of everything live in 25,000 square foot mansions and fly around in jets.. But we need to do without, NO thanks...

 

[Jaysreal]

Quite frankly plenty of large scale companies do this, Amazon does this as well and even non tool oriented companies. Ever order something small from Newegg, Rockauto, or even KC tool co? Yeah huge boxes small product... I've always chalked it up as them getting a bulk discount on packaging. Maybe some here have grown too accustomed to ordering from Cripe and HJE [emoji2375]

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[WWheeler]

That's why when I ordered my SPP744 I ordered 10.

I could not in good conscience order just one at 99 cents.

I've ordered a few but always one at a time... lol

FWIW they did finally start sending them in a bubble mailer.

Now that they are discontinued you can probably sell your extras for $10 ea on ebay.

 

[LB-1911]

Plus they sent the wrong item.

^

Well It actually fit

 

[reader2580]

Whoever's in charge of their shipping department is a blithering idiot. Padded first class envelopes would be 1/3 the price in terms of postage and save a co. that large hundreds of thousands. Besides postage, it'd save on labor too. Plus they sent the wrong item.

They need oversight.

The OP stated it was actually the right part. He just assumed it was the wrong part when he got it.

 

[GTO]

So SK sends a bigger box than what was needed ON A FREE WARRANTY REPLACEMENT and now they're evil and should be taxed? That's about the dumbest thing I have heard in a while.

....yeah,that's GJ here lately.
It never used to be that way..

 

[eyeball]

Companies should get fined or taxed on packing design/shipping waste ...

I am not sure more taxes and regulations would benefit anyone other than the government itself.

 

[anndel]

I get the same size box and air packing materials for the free socket I get every month.

 

[redwrench60]

That must be how SK rolls. I recently ordered a 1/2" drive ratchet rebuild kit and it arrived in a 12"x12"x12" box with the air pillows. I thought it was a little funny but I sure wasn't gonna complain on a FREE rebuild kit. Whatever blows their dress up. Maybe someone at SK's brother in law owns the box factory.....

 

[rlitman]

Not to get off topic, but since when has Ideal owned Fluke, Greenlee and Klein?

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No idea. It’s right on their website though.

 

[3baygarage]

Somewhere around 15 years ago I ordered the Craftsman bit socket set with the Sae and metric hex, flat tip, Phillips, and Torx sockets. Came in a box larger than a shoe box with an air bag and pretty much just a strip of tape over the opening, every socket rolling around loose.

Nothing short of a miracle that the box came unscathed and the set complete.

It’s funny all the packaging, but I think it ignt depend on the picker packer as others have said. Thank goodness your bit was bagged.

 

[AmishFury]

now on the topic of the title... one thing about SK warranty i find silly

i asked about a repair kit for my LP90 (it occasionally jams up and i have to tap it on something to get it moving again) and they said they don't offer a repair kit yet and i'd have to send my ratchet in

i'll just keep dealing with the minor inconvenience until they offer a repair kit

 

[dkop1]

I just got 2 ratchet rebuild kits in the same size box Seems they only have one size around their logistics center.... or they got a smoking deal on a billion of em.

 

[2manytools]

Also, if they ship with UPS or FedEx, really small packages have a much higher rate of being lost, and aren’t significantly cheaper to send.

I agree with all that, but I would suggest to ship it USPS in an appropriate size envelope.

Even if the box method is as cheap as the envelope in the immediate, the long run doesn't look as good (recycling no longer effective)

 

[mikebaker1129]

No idea. It’s right on their website though.

I do not see them listed,here under Ideal industries list of companies Ideal owns.
Do you have a link?

http://www.ideal-industries.com/companies/index.aspx

 

[Mr_B]

I am not sure more taxes and regulations would benefit anyone other than the government itself.

implemented logically it be fine but indeed government need fixing first if want logic involved .

 

[Mr_B]

There really isn't that much waste. It's a little bit of recyclable cardboard, and some plastic air cushions. It wouldn't surprise me if the bubble-wrap in a padded envelope contains more plastic than that SK box does. Those air-cushions use extremely thin plastic, and are inflated on the spot.

Really, you should see the waste I get in month from parts packing and shipped items.
problem with recycling is it inefficient and over whelmed so good volume of what people make effort recyle ends up organised landfill ...

 

[reader2580]

Verizon ships all their phones in the same size box for each phone. If you order more than one phone they still ship them in separate boxes even though two would fit in a box. My employer ordered 40 phones once and specifically asked for a large box instead of 40 boxes, but I don’t recall if they did it or not.

I think they decided it was easier just to have one size box and ship each phone separately. Of course, most orders are for a single phone.

 

[bimmer630]

This whole thread is getting sillier than sk cardboard boxes. I had no clue it would cause such a debate, haha


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[LB-1911]

SK is owned by Ideal Industries. So is Klein, Greenlee, Fluke, Western Forge and Pratt-Reed, among other big brands. I'm guessing that they actually ship more tools than Amazon.

Ideal doesn't own Fluke, Klein or Greenlee.

Greenlee
ST. LOUIS, April 18, 2018 – Emerson (NYSE: EMR) today announced it has signed an agreement to purchase the Tools and Test Equipment (Tools & Test) business of Textron (NYSE: TXT) for $810 million. Tools & Test is a leading manufacturer of electrical and utility tools, diagnostics, and test and measurement instruments with strong global distribution and highly respected brands, including Greenlee and Klauke. The acquisition, joined with Emerson’s Ridge Tool Company, creates a global $1 billion professional tools business with the broadest offering for mechanical, electrical and plumbing contractors. Emerson expects the acquisition to be accretive to earnings in fiscal 2019 and immediately accretive to cash flow.

https://www.emerson.com/en-us/news/corporate/acquisition-textron

Klein Tools
Since 1857, the company operated by Mathias Klein and his descendants to the fifth generation, has grown and developed along with the telecommunications and electrical industries where Klein pliers first found major usages.

https://www.kleintools.com/history

Fluke
Fluke originally joined the Danaher portfolio in 1998 and now anchors Fortive’s field solutions platform.

https://www.fortive.com/our-businesses/field-solutions/fluke

 

[LB-1911]

I just got 2 ratchet rebuild kits in the same size box Seems they only have one size around their logistics center.... or they got a smoking deal on a billion of em.

Or as DSLTRK has opined below -

Many here don't understand inventory management. Why carry 20 types of packages when three box sizes can handle 95% of orders?

If it's such a big stink start saving and recycling the cardboard. I've sent literally tons of boxes to the county site to recycle. I can guarantee SK does the same.

 

[rlitman]

Ideal doesn't own Fluke, Klein or Greenlee...

I agree that it didn't make sense. And I can't find the link where I could swear i saw that now.

 

[jd_1138]

Verizon ships all their phones in the same size box for each phone. If you order more than one phone they still ship them in separate boxes even though two would fit in a box. My employer ordered 40 phones once and specifically asked for a large box instead of 40 boxes, but I don’t recall if they did it or not.

I think they decided it was easier just to have one size box and ship each phone separately. Of course, most orders are for a single phone.

All they have to do is have some larger boxes on hand. On large orders place all the products in one box. They probably do get a lot of large orders for co's buying a lot of the same phones for their employees.

Our shipping department has a wide range of box sizes. Sure, there are one or two sizes that get used way more often than the other sizes (so the shipping clerk orders more of those). We have an account with Uline. They also supply our cleaning products for the facilities, handling equipment (dollies, etc.).

I wish we used a mom and pop vendor for this. I have a soft spot for smaller businesses. My stepdad was in the wholesale restaurant supply business (napkins, silverware, straws, cleaning products, all the way up to bulk food), and he'd visit his customers regularly and take their orders and discuss their concerns. Now it's all just an online form.

 

[zktk01]

I don't know how many packages I got from amazon that the padded mailer was ripped and the item was about to fall out. Their is probably a reason for SK to ship out in a box that size maybe the oversized box is better than a lost item in mail complaint. I just try to reuse the box so it not completely wasted. By the way Snap-on and zoro does the same thing I recently ordered a socket from zoro the box was big enough to ship a home stereo receiver in.

 

[WittHay]

Totality agree with Mr.B. Other countrys dont truck around big boxes with nothing in them. Most of the parts I order and pick up, come in as small as package as possible to reduce cost and waste and to minimize damage

If something like a socket or drill bit came in some large oversize box. I would think it was a joke. First thing I would do is phone the manager or owner of the company and see what the problem was.

 

[ihateminimumwage]

Snap-on (Industrial) wins again!