Bigblue&Goldie
Well-known member
Anybody else remember when Garage Journal was a place that discussed tools and garage related topics? It seems anymore all we get is people bitching about Snap On, Sears, etc.
Snap-On doesn't want new customers.
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Kirbot
Well-known member
Oh good lord.
Somebody needs to send in the whambulance already and put an end to this....
Somebody needs to send in the whambulance already and put an end to this....
Steinmetz
Well-known member
"...I have a stand-alone shop on my property that I work out of…".
That may not be legal in your area. I put a guy under one time that was servicing his whole diesel "fleet" out of his home.
That may not be legal in your area. I put a guy under one time that was servicing his whole diesel "fleet" out of his home.
carterbeauford
Well-known member
my SO guy comes to my residence all the time. treats me well and brings me tools. didn't know it was illegal.
Bigblue&Goldie
Well-known member
Did you whine like a gash in order to get him to show up?
^ This is what happens if you dont think completely through your answers. I am sure Snapon drivers run regular routes through some of the roughest parts of town. So was the guy in Ohio shot while he was doing a home stop?
I used to meet a Snapon driver whose regular route took him through some of the crappiest parts of town. Every day, every week. FWIW, I never asked him to come by my house even though that would have been a lot safer than his regular route.
Ill never understand Snapon's reason for keeping a drivers area and email secret. How about they just tell me this is the email address for the driver in your area and let me see if he is interested?
Ign
Well-known member
No. When was that? I've been registered longer than you and don't remember said time.
mikehaugen
Well-known member
I work as industrial mechanic. When I still lived in a larger city I saw a SO truck at a shop about a block away from my house so I walked down and talked to the guy. I told him that I and maybe some fellow workers were interested in buying some tools and gave him the address of my factory (about 5 mins away) and he verified that it was his territory. He gave me a catalog and said he would be there early next week. He never showed.
About a year later my boss called him and actually managed to get him to come in and he dropped off a couple catalogs and some business cards (I wasn't there). Over the next week or two a couple guys called him and left messages and never got any kind of responses. Another year or two goes by and I went through the rep finder on the SO website. They said they would forward the info to the rep for that area... never heard anything else.
I just finally got a number from the forklift mechanic that comes to our place. He has a mobile repair business and meets the guy on his route, says he's pretty good. I guess I'll give him a call. (He's a different guy that actually handles the area not far from my house)
I've been buying a few tools here and there from SO website but honestly I can't justify the cost of SO if I can't get decent service, I might as well buy sk or proto if I have to order online and handle warranty through the mail. I'll be the first to admit, I wouldn't be (nor would my coworkers) a real lucrative customer, but I am not looking for weekly visits, maybe every month or two.. or at least a guy that I can call when I need something. So in my experience, even the drivers don't seem to care.
On a side note, Matco's through-the-mail warranty has been great for me. I haven't had to try snap-on's.
About a year later my boss called him and actually managed to get him to come in and he dropped off a couple catalogs and some business cards (I wasn't there). Over the next week or two a couple guys called him and left messages and never got any kind of responses. Another year or two goes by and I went through the rep finder on the SO website. They said they would forward the info to the rep for that area... never heard anything else.
I just finally got a number from the forklift mechanic that comes to our place. He has a mobile repair business and meets the guy on his route, says he's pretty good. I guess I'll give him a call. (He's a different guy that actually handles the area not far from my house)
I've been buying a few tools here and there from SO website but honestly I can't justify the cost of SO if I can't get decent service, I might as well buy sk or proto if I have to order online and handle warranty through the mail. I'll be the first to admit, I wouldn't be (nor would my coworkers) a real lucrative customer, but I am not looking for weekly visits, maybe every month or two.. or at least a guy that I can call when I need something. So in my experience, even the drivers don't seem to care.
On a side note, Matco's through-the-mail warranty has been great for me. I haven't had to try snap-on's.
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Bigblue&Goldie
Well-known member
Bumping this post for laughs!
jimindm
Well-known member
I did not read the whole thread. But the way it started out it is just some body else complaining that not being able to spend money because some one will not show up.
Yes a dealer will stop at your residence. Unless the road to get to you house has limitations why would they not. You would just be another stop on their route.
You better believe that they will stop for $100 weekly payment. I would bet that they stop at many 2-3 man shops and do not get that much in weekly payments.
I think the big if here is are you going to spend that much. If so find a dealer and meet him. After going to him for a few months ask if he can start coming to you.
I would also say that if you are a tool buyer, stopping at your house is the best for him. If he can get there and its in his route, etc. Why, because you likely will have little risk of screwing him. In a shop setting you can be gone in a few minutes,. At home, that really is not the case.
You are shooting down the whole company, and that is just not fair. There are people that are good at their jobs and some that are not so good.
Remember, it just as important to be a good customer, as it is to expect great service.
Yes a dealer will stop at your residence. Unless the road to get to you house has limitations why would they not. You would just be another stop on their route.
You better believe that they will stop for $100 weekly payment. I would bet that they stop at many 2-3 man shops and do not get that much in weekly payments.
I think the big if here is are you going to spend that much. If so find a dealer and meet him. After going to him for a few months ask if he can start coming to you.
I would also say that if you are a tool buyer, stopping at your house is the best for him. If he can get there and its in his route, etc. Why, because you likely will have little risk of screwing him. In a shop setting you can be gone in a few minutes,. At home, that really is not the case.
You are shooting down the whole company, and that is just not fair. There are people that are good at their jobs and some that are not so good.
Remember, it just as important to be a good customer, as it is to expect great service.
rancherbill
Well-known member
Well its' pretty hard to find a Snapon driver.
No, on second thought I looked in the Minnesota phone book and here's their local office.
http://www.yellowpages.com/champlin-mn/mip/snap-on-tools-25651767
OR
Go to a service station that's close and ask the mechanics who is the local driver and what is his phone number.
Honestly dude you should have just asked for the name and number of the local snap on dealer. From your initial email you were completely unclear as to what you wanted and then got pissed when they didn't answer your extremely vague question the way you wanted. You didn't ask for the number for the local franchise you vaguely hinted that you wanted to spend money and then got pissed.
Clear communication is key and they did the best they could with what you gave them to work with.
Clear communication is key and they did the best they could with what you gave them to work with.
jeffmoss26
Well-known member
Several years ago, I saw a Snap-on rep in the parking lot of Sears and he gave me a catalog. I tried to get in touch with him afterwards in hopes of buying tools but never heard back. Since I work in a different area, I decided to call Snap-on to find a dealer close by. They passed my name along to the driver who services this area and he contacted me. I call him when I need something and meet up at one of his regular stops. Easy!
Cope
Well-known member
Find a dealer in your area and visit him at one of his regular stops.
When I was in college, I talked to a Snap on dealer who would take my order and call me when it was in. If he was going out chasing the ladies, he left the back door to his apartment open and had the tools on the kitchen table. I picked them up and left either full or partial payment. We kept up that relationship for 4 years until I moved across town. Years later I saw a dealer at a shop and bought a tool I needed urgently. Found out that on Friday morning he started his day less than a 1/4 mile from my office. After meeting him there for about a year, he began coming to my office as his second stop. He treated me like a regular shop customer, and over 30 years later we are still friends.
When I was in college, I talked to a Snap on dealer who would take my order and call me when it was in. If he was going out chasing the ladies, he left the back door to his apartment open and had the tools on the kitchen table. I picked them up and left either full or partial payment. We kept up that relationship for 4 years until I moved across town. Years later I saw a dealer at a shop and bought a tool I needed urgently. Found out that on Friday morning he started his day less than a 1/4 mile from my office. After meeting him there for about a year, he began coming to my office as his second stop. He treated me like a regular shop customer, and over 30 years later we are still friends.
Steinmetz
Well-known member
It's not illegal. Not permitted under the SO franchise agreement.
Steinmetz
Well-known member
Agree. If one takes any of Crammer's advice, I question their investing acumen.
You are not missing anything. There came a time I stopped dealing with Snap-on! Might be a good idea you never start. That is my opinion, based on my dealings with them
I think you are right! This is - not surprisingly - turning out to be a sharply divided debate.
Those who use/love/adore SO (pick your adjective?) are saying that I was unreasonable in asking for information so I could find a driver in my area, and for becoming frustrated when I got jerked around. Might be acceptable behavior from a company for them, but it's certainly not acceptable to me.
The other camp says (paraphrased) that SO is elitist; doesn't give a rats pattoot if you want to see a driver if THEY don't think you deserver it; has varying degrees of of non-compliance with their own rules; and has driver satisfaction and quality that varies widely.
The fact that no SO reps have posted in this thread tells me volumes. The bad ones don't give a rip, and the good ones who go out of their way - figuratively and literally - to take care of their customers and grow their business, are likely too scared to post here lest the wrath of SO descend on them like a ton of bricks.
And i find it TOTALLY INTERESTING that as I soon as I said I might post their responses on a forum that all communication from SO stopped cold. What - exactly - were they afraid of? That other potential customers might learn the truth about how they operate?
Edit: I carefully copied SO responses word for word as I didn't want to 'flavor' what they posted in any manner. And i CLEARLY left my own responses intact, providing PLENTY of evidence for those who wanted to call me out as 'entitled', whining, or whatever other words were used.
So pick a side ... there's plenty of fodder for either position. I chose to share my experience in trying to become an SO customer and let other small business owners know how unfriendly I found them to be to my request to find a truck to buy from.
And I'll further bet that VERY FEW people who aren't already SO owners/customers are gonna jump on the bandwagon with those in the camp that say it's OK for SO to treat potential customers this way...
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purplezr2
Well-known member
This is what I have always done. Find a truck guy when he is parked somewhere for lunch, or at another garage. Approach him and tell him your situation. I have always had good luck. I had one dealer that would stop by the house when I need something in the last place I lived. I had another that I meet every other friday at a certain shop. Both guys were super cool. My current guy comes to town once a week and said just to stop by anytime I see him in town, or call him to order.
FMC1959
Well-known member
I suppose some people only see what they want to see. Close to 100 posts, I think there are 3-4 people that agree with you. For the most part, many disagreeing with you are NOT SO lovers, just find you are at fault.
SKAutomotive
Well-known member
OP is the only unreasonable one here. It does not matter that you have a "stand-alone" shop on your property. It is a residential address and they don't service it, period. SO customer service has always been top notch and the way you Jekyl and Hyde'd in one e-mail makes me feel bad for the representative who was trying to assist you the best that they can.
I see nothing but foot stomping by the OP. You also could have bought a Mini Ductor II on Amazon for far less than SO is going to sell it to you, so I don't find you make the smartest decisions in that regards either. Don't worry, I will spend plenty with SO this year and next to make up for their loss of a "customer."
I see nothing but foot stomping by the OP. You also could have bought a Mini Ductor II on Amazon for far less than SO is going to sell it to you, so I don't find you make the smartest decisions in that regards either. Don't worry, I will spend plenty with SO this year and next to make up for their loss of a "customer."
No, I'm just a "newbie". Please tell me about the good old days when there was never any bitching, whining, harping, complaining
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I understand the OPs frustration. I had a similar experience when I called Snap-On they were less than helpful. I called three different times and did not get anywhere with them. The OP should not have reacted the way he did, to get the best customer service. I think the OP will agree with the previous statement.
Trying to get connected with a Snap-On driver through Snap-On, was a waste of time, frustrating, and yes, I do believe I was a bit pissed. If some of you other members here, had the experience, I feel that you would not look favorably on the experience.
I have had a couple Snap-On drivers. The first one I met at car dealership near my house. A car dealership is a good place because there is plenty of space, as to not get in the way. The dealer will usually service a dealership regularly.
My second driver I met when I was waiting for a shop to open, a small independent shop. The owner/operator did not open yet, and I saw the Snap-On guy as I was pulling out of the place. It was a multi=tenant building, kind 0f like a storage unit place full of garage bays, with different businesses, mostly auto related. I bought a little stubby ratcheting screwdriver set off of him. I talked to him for a bit, and right then and there he offered me a truck account. I deferred as I wanted to pay in full. He gave me a catalog with his card attached. Then next time I saw him I started a truck account, and I have been buying tools from him since. He offers me many deals, and he knows the deals that I go for. He will put things aside for me that he thinks I will want, or he will call or text me a deal that is he has limited stock on. I have given him a list of things that I want when they go on sale or there is a deal, he has been great with that. He allows me to trade free tools on a deal, for other tools. I never had a problem with a warranty, even when I told him that I broke it, and it was my fault from abuse. He has been good to me, and I have brought him business from some of my friends as well. I often meet at shops around the city, or at his house. The second driver is further than the first, but the second driver is worth the time and expense, because of the deals and the level of service he has given me. NOT ALL DRIVERS ARE THE SAME.
Ask the mechanics at the shops around you, how the Snap-On guy is. If he does not take good care of you, find another one. It really is as easy pulling up to a shop and asking who their Snap-On guy is. I have lost the number of my first Snap-On guy, and getting his number was as easy as asking a mechanic at the dealership.
I have done business with buying Snap-On tools, probably less than $20k in the past 2 years. I had a decent amount of used and new tools, that I bought off of craigslist and ebay, before the past 2 years, until I started spending more time tracking down deals than it was worth to me.
I have been happy with Snap-On tools so far. My driver has given me great service and great deals on a regular basis. Has it been cheap, no, but I am not in the market for cheap tools. I am in the market for good deals, on good tools.
The monthly flyer, and the quarterly flyer, are well worth getting onto the truck for, as there can be some good deals in there. Plus being able to try the tool before you buy it is nice. If I do not like something I can take it back as long as it is not beat up.
OP find yourself a good dealer and you will be happy. I believe that most of the people on here that do not like Snap-On, have had bad drivers. The driver is the key to Snap-On franchise model, as they can make things better for you, as far as deals or financing.
Trying to get connected with a Snap-On driver through Snap-On, was a waste of time, frustrating, and yes, I do believe I was a bit pissed. If some of you other members here, had the experience, I feel that you would not look favorably on the experience.
I have had a couple Snap-On drivers. The first one I met at car dealership near my house. A car dealership is a good place because there is plenty of space, as to not get in the way. The dealer will usually service a dealership regularly.
My second driver I met when I was waiting for a shop to open, a small independent shop. The owner/operator did not open yet, and I saw the Snap-On guy as I was pulling out of the place. It was a multi=tenant building, kind 0f like a storage unit place full of garage bays, with different businesses, mostly auto related. I bought a little stubby ratcheting screwdriver set off of him. I talked to him for a bit, and right then and there he offered me a truck account. I deferred as I wanted to pay in full. He gave me a catalog with his card attached. Then next time I saw him I started a truck account, and I have been buying tools from him since. He offers me many deals, and he knows the deals that I go for. He will put things aside for me that he thinks I will want, or he will call or text me a deal that is he has limited stock on. I have given him a list of things that I want when they go on sale or there is a deal, he has been great with that. He allows me to trade free tools on a deal, for other tools. I never had a problem with a warranty, even when I told him that I broke it, and it was my fault from abuse. He has been good to me, and I have brought him business from some of my friends as well. I often meet at shops around the city, or at his house. The second driver is further than the first, but the second driver is worth the time and expense, because of the deals and the level of service he has given me. NOT ALL DRIVERS ARE THE SAME.
Ask the mechanics at the shops around you, how the Snap-On guy is. If he does not take good care of you, find another one. It really is as easy pulling up to a shop and asking who their Snap-On guy is. I have lost the number of my first Snap-On guy, and getting his number was as easy as asking a mechanic at the dealership.
I have done business with buying Snap-On tools, probably less than $20k in the past 2 years. I had a decent amount of used and new tools, that I bought off of craigslist and ebay, before the past 2 years, until I started spending more time tracking down deals than it was worth to me.
I have been happy with Snap-On tools so far. My driver has given me great service and great deals on a regular basis. Has it been cheap, no, but I am not in the market for cheap tools. I am in the market for good deals, on good tools.
The monthly flyer, and the quarterly flyer, are well worth getting onto the truck for, as there can be some good deals in there. Plus being able to try the tool before you buy it is nice. If I do not like something I can take it back as long as it is not beat up.
OP find yourself a good dealer and you will be happy. I believe that most of the people on here that do not like Snap-On, have had bad drivers. The driver is the key to Snap-On franchise model, as they can make things better for you, as far as deals or financing.
If you plan on making a large purchase, you can use Snap-On credit, If you do use it you can get a nice rebate. If you pay off the balance before 90 days, you get to keep the rebate and pay no interest. The interest rates are not that bad depending on credit, I think my rate was around 8%. I did this for a friend and saved him about $1300. My guy gave a better deal than his, he owns a shop, with several employees, and an office, not a one man show. The purchase was a diagnostic tool.
Snap-On has another catalog for the tools they carry but do not make. Bluepoint not included.
Snap-On has another catalog for the tools they carry but do not make. Bluepoint not included.
carterbeauford
Well-known member
nope, called him, he said we live in the same town, he stopped out and I bought a battery maintainer.
The 1st thing I noticed reading your 1st post is how after an unrelated and another vague message you flew off the handle on your 3rd communication with S-O, burning bridges, yet you think you are only "becoming frustrated" on your 4th email. You are communicating with a large company and have been dealing with 3 different individuals to boot so to them you were getting antsy on their 1st communication with you.
Sounds to me like your head is swollen because you have your very own shop and you're a little too big for your britches cause they still have the pockets stuffed with cash left over after your build from a: penny pinching savings from 30 hard years in the work force, b: dividends from a good business investment, c: inheritance, d:______. Pull your horns in, come down off your high horse and re-read those emails thinking of what it's like for the person who's reading your communications and you may see things differently.
I've quoted your 1st post for convenience.
Sounds to me like your head is swollen because you have your very own shop and you're a little too big for your britches cause they still have the pockets stuffed with cash left over after your build from a: penny pinching savings from 30 hard years in the work force, b: dividends from a good business investment, c: inheritance, d:______. Pull your horns in, come down off your high horse and re-read those emails thinking of what it's like for the person who's reading your communications and you may see things differently.
I've quoted your 1st post for convenience.
BirdMobile
Well-known member
- Joined
- Aug 16, 2014
- Messages
- 588
I personally got nowhere when calling Snap On to get a local driver's number to buy a few tools. The customer service rep kept pushing online sales from the website... I kept telling him I wanted to buy and use one of the ratchets (the TLL72) TODAY, not Monday after the weekend was over and shipping finally delivered. I also was not interested in paying mad $$$ for overnight shipping. It was like trying to reason with a brick wall - a VERY stupid and repetitive brick wall. I finally gave up and hung up on the "recording" - they might as well have played a recording for all the good it did talking to that guy!
Went for a drive and found the truck after about 45 minutes of cruising the industrial areas... driver had no problem giving me his phone number, catalogs, and a great deal on the TLL72 and another tool, and a credit application, which I respectfully declined. I told him about my phone experience, he replied that he wasn't surprised - there were many Snap On corporate policies that he disagreed with.
Not all drivers are the same... but Snap On corporate can bite me!
Went for a drive and found the truck after about 45 minutes of cruising the industrial areas... driver had no problem giving me his phone number, catalogs, and a great deal on the TLL72 and another tool, and a credit application, which I respectfully declined. I told him about my phone experience, he replied that he wasn't surprised - there were many Snap On corporate policies that he disagreed with.
Not all drivers are the same... but Snap On corporate can bite me!
Hpozzuoli
Well-known member
Wow...this got some traction.
I have a driver that comes to my house. When I move I might not be convenient enough for my driver, but I am sure he will still find a way to come to my house. It's all about the relationship.
I have a driver that comes to my house. When I move I might not be convenient enough for my driver, but I am sure he will still find a way to come to my house. It's all about the relationship.
mikehaugen
Well-known member
I wonder if SO tries to push people to their online sales because they will get their full retail price?
I think the OP is WAY out of line here.
Snap on obviously cares about customers that wrench at home...hence online ordering.
It's moronic to think a Snap on truck is going to roll up to your house....and yes that's exactly how your email read so I completely get why they responded to the way they did.
If you want to climb aboard the truck here's an obvious idea....go to a couple dealerships in your area and ask the guys what day and time the 'truck' shows up weekly...then be there at that time.
Snap on obviously cares about customers that wrench at home...hence online ordering.
It's moronic to think a Snap on truck is going to roll up to your house....and yes that's exactly how your email read so I completely get why they responded to the way they did.
If you want to climb aboard the truck here's an obvious idea....go to a couple dealerships in your area and ask the guys what day and time the 'truck' shows up weekly...then be there at that time.
That may be the case, because when I am on the truck, I have paid full price less than 5% of the time. If I did pay full price, I either received something free, or it was a special item. I like the deals on the truck. The full retail prices can be high, but a good buy one get one deal can get close to cutting the price in half. Buying a set and getting a free tool or two can be a nice deal too. I pretty much jump on these types of deals. If I have the free tool already, my guy lets me trade it for something else. My driver is really cool like that.
Absolutely. I got frustrated and reacted accordingly. While I am not proud of it, I also did not lie about it or try to hide it. It is NOT how I would recommend that a person get the best response from customer service...but I also didn't expect to be treated so poorly that lashing out in reaction was even a consideration!
Thank you for helping to make my point.
One of the points that kind of got lost in all the 'let's make sure we tell the OP he's a jerk' posts was that this is:
a) easier said than done, and
b) shouldn't really be MY job if they want new customers?
Now, since this has gone on for six pages, let me provide a little more backstory.
1. The first time I ever set foot on a SO truck was about two years ago in a Sears parking lot. The driver was pleasant enough, but explained that he couldn't sell to me if I wasn't in his territory. I understood, but it did not help me and goes against much of the advice posted here on dealing with SO?
2. I had tried previously to find the driver in my area. I went to a Tires Plus shop 2 miles away from me. They gave me the name and number of their driver. Called him repeatedly to try to set up a meeting ( me meeting him somewhere ) but never got a call back. Finally wasted an hour of my time at that same TP location waiting for him to show, only to ultimately have him tell me that I wasn't in his territory and he couldn't sell to me. Again, goes against the advice provide multiple times here.
Of course he wouldn't share with me whose territory I *WAS* in...
3. Then this attempt to once again find a driver.
Exactly HOW MANY attempts SHOULD a person have to make in order to spend thousands of dollars in a year? That's a serious question, not a snide remark?!
And for the 'doubter' above who posted that my tool spending wouldn't be $500 a month - you were right. So far this year I have spent $8,973 on tools, or about $800 per month. And, that's before ordering the Mini-Ductor from Amazon.
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aczr2k
Well-known member
Hint of a location in MN might be helpful, its a big state.
I'm not reading 6 pages of is thread, but this has been my experience...Snap On's customer service is second to none, and I have yet to have an issue they didn't immediately correct with a simple phone call. As far as being serviced by the local truck, I have accepted they're not coming to my house, and have instead gotten the number to the driver. If I need something, I simply call him up and meet. A lot of times I will se the truck around town, and will stop by and get what I need.
Interesting. That's exactly what I did here in New Zealand. I wonder if it is a regional policy or if I was an exception (I did spend nearly 5 grand in my first purchase however)
EDIT- actually it was slightly different. I called the head office for my city who gave me the driver details for my area. Made an enquiry and placed an order after I got a quote. I don't own a shop, its for my own use (bikes and race car). Luckily my parents live in the same street and are retired. This let me have complete freedom for delivery - as in drop off it off whenever suits you im in no rush. I guess this combined with the amount for a first purchase helped get some attention.
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LB-1911
ALLIANCE MEMBER
classicJackets
Well-known member
While I am not involved in this at all, owning no SO tools or anything of the nature, I have to disagree here.
SO has a reputation. You sought them out and wanted to find them. YOU made it your job. They tried to give you an option (albeit, not the best one but they did try) of becoming a new customer by calling to order.
There is no reason for them to connect you to a tool truck, and as many people have stated there are several reasons not to. I'm not saying you're wrong for being upset with the Customer Service, but I think you got very aggressive in the emails over something that they aren't going to be terribly concerned about. There are many, many other customers willing to pay top dollar to them. Does every dollar count? Surely. But they will make up the sales elsewhere.
Big companies don't have to be concerned about every single sale like many smaller companies will have to do to survive. If you want a good relationship with a company, YOU have to build it. As many people in this thread have done.
strelnik
Well-known member
I have had different kinds of jobs as a " flying mechanic."
Fly in, fix the special/antique vehicle, fly home.
I have a business, pay taxes, etc.
I have a friend who owns a diesel truck repair. I asked him to call me when the Snap-On truck was there. He did. I arrived with cash to buy items. He refused to sell them because I didn't work for the owner of the place where he stopped.
I said thank you, asked the owner when the MATCO guy was coming, repeated the same thing and spent $ 850.00 on a good cordless impact. MATCO didn't have any problem selling to me, and he didn't have to come to my house either.
Moral of the story: Some business people and some customers are less than ideal in their behavior.
If past is prologue, I will buy from Matco in future.
Somewhere out there is a Snap-On guy who is hungry.
Now that the US military cut back its Snap-On purchases, they may change their tune.
Old Hawaiian
Active member
Read through this.
One thing seems apparent. That being, just how much our modern "inter-web" technology has changed our lives and our perception of what the expected norm is.
One thing seems apparent. That being, just how much our modern "inter-web" technology has changed our lives and our perception of what the expected norm is.
SKAutomotive
Well-known member
It's very obvious the OP has some serious entitlement issues.
4 out of 100 people agree with him and he seems to believe this is a sharply divided debate.
It's not, you're wrong, period.
4 out of 100 people agree with him and he seems to believe this is a sharply divided debate.
It's not, you're wrong, period.
While I am not involved in this at all, owning no SO tools or anything of the nature, I have to disagree here.
SO has a reputation. You sought them out and wanted to find them. YOU made it your job. They tried to give you an option (albeit, not the best one but they did try) of becoming a new customer by calling to order.
There is no reason for them to connect you to a tool truck, and as many people have stated there are several reasons not to. I'm not saying you're wrong for being upset with the Customer Service, but I think you got very aggressive in the emails over something that they aren't going to be terribly concerned about. There are many, many other customers willing to pay top dollar to them. Does every dollar count? Surely. But they will make up the sales elsewhere.
Big companies don't have to be concerned about every single sale like many smaller companies will have to do to survive. If you want a good relationship with a company, YOU have to build it. As many people in this thread have done.
Earlier in this thread I was accused of being 'entitled', but how do my desires make me any different from SO? I wanted to do business in a certain manner (face-to-face) and not via mail order. SO (summarized) only wants to do business at an arms length unless you work in a dealership. If I was acting 'entitled' by wanting to shop on a truck, they are acting equally 'entitled' by telling me that I have to shop their way or not at all.
They can certainly decide how they wish to do business, but does that make them right and me wrong?
- Status