Snap-On doesn't want new customers.

[Toyota mechanic]

Might want to consider dealing with a local parts store, commercial department. They can get anything, and fast. Heck, once you invest with a local Napa or Advanced, they will pick up broken tools, and give you new ones. Most have access to all other tools also... Advanced price matches just about anyone. They overnight things, get me what I need fast. I DO NOT have a Snap-on dealer, period. It is not even an option for me, if I need something replaced fast or need a new specialty tool next day.

IF you can get a good Snap-on dealer, great, that may be awesome. I don't blame you for not wanting to deal with online ordering, doesn't build a relationship you can count on. Snap-on corporate will back up it's warranty and treat you fine, but................... It is not really fast enough or easy enough in my opinion.

Get your tools where you get your parts, and as a valued, loyal customer they get you what you need. They stay put, no wheels to chase. I am still a big fan of Craftsman for as long as they exist.... Parts store, and Cman you can always get what you need, and give it back if necessary.... good luck

Just food for thought.

 

[Toyota mechanic]

He's not getting punched in the nuts because he said something bad against Snap-on, he is getting punched in the nuts because he was wrong and behaved poorly.

lol.. I skimmed it, alot of the typical b.s... The OP may have been unrealistic and short tempered about it, no doubt about that. Proves to me, Snap-on won't be able to fulfill his expectations. A local parts store commercial dept. can... they will goto a residence.

I have a home shop also, and do alot of work out of it. The parts store is the best bet in these cases IMO, works well for me, great service.

 

[redwrench60]

Great analogy, redwrench! And a valid question.

I keep posting because I want to understand more, not because I love personal attacks. I'd like to think that something positive will come out of this thread.

To answer your question - I am honestly trying to decide. Really. Here's BOTH answers:

No. If it's going to be a hassle to spend a lot of money for high-end product, then no. If SO doesn't want business from people like me - and by that I mean I don't fit their business model, NOT that I am copping an attitude - then obviously I wouldn't want to do business with them in return. It wouldn't make sense, and neither of us would be happy.

i admit that until I posted here I would never have considered this to be a possibility - AT ALL - but I admit I'm learning a LOT about SO!

Second answer:

Yes. If - based on MY business model, i.e $500 per month for tools - SO is willing to encourage me to step on a truck and I can find a driver with whom to establish a relationship, then probably yes. I don't want or need regular stops. If I can seek him out when I need something, pay in cash, and be on my way...I'd think that would be a good relationship?

I admit I started this post out of frustration. It was unfathomable to me that a tool company wouldn't want my money. But, like I said, I'm learning a LOT here, Hopefully other people are as well....

Fair enough. I'll offer two hopefully helpfull answers.

For your NO answer: It's hard to feel warm and fuzzy when a tool company essentially gives you the modern version of an old west saloon bar keeper brandishing a scattergun and uttering we don't serve your kind here.

From what I understand about your situation the tool truck model (not just Snap-On) may not be the best or the easiest solution for you. It's like another poster said, you two may just be incompatable. To me one of the best parts of doing business with Snap-On and other tool trucks is they come to me like clockwork to serve my and my co worker's needs. I don't have to do a damn thing but pay the man. If I didn't have access to a dealer I'd be hard pressed to want to chase around tool trucks. I wouldn't blame you if you didn't want to either.


For your YES answer: If you're not on a regularly established route with other customers then the leg work will fall to you until you can get your foot in the door so to speak. First of all don't expect to get any tool truck operator out to your place. There's too much risk for him and like my dealer he's just not looking for more stops, especially stops with just one client. Nothing personal but he already works 12 hour days just serving existing customers.

Your best bet is to get a local dealer's name and number from another shop or friend or maybe even one of the parts places that deliver to you have other shops that they deliver to that can recomend you a dealer. I would then call and introduce yourself and ask to meet up with him on one of his established stops in neutral territory where he and you feel comfortable and see what happens from there. I know my dealer has several of these type of one man shop and home owner customers he meets with along his route. The people understand that their business may not be enough for the dealer to make a dedicated stop but they find a way to work it out. Some of these customers become good relationships. That'll be up to you and the dealer.

 

[Ncognito]

I think the OP is beginning to realize how this thread came across to the rest of us.

I disagree. I've only read page one and page twelve of this thread; I skipped the rest of the discussion. After almost seventeen hours and 237 posts, I still don't believe the OP gets it.

It was unfathomable to me that a tool company wouldn't want my money.

Snap-On makes it very easy to spend money buying their tools. They made that point unquestionably clear in their very first reply to you. The problem here isn't with Snap-On; it's with you.

 

[beatcad]

after 12 pages it seems like 4x4 has calmed down and started to think this though rationally. good for you man.
is your shop a one man operation?
it's unlikely a truck driver/dealer will stop at a shop like that unless maybe if its on his way home. does that ****? yes. is it a bad business decision? probably not. big $ vrs little $-time =$ and all that stuff.
trucks stop at my shop w/ about 20 buyers and shops w/in a few blocks that have 3 to 10 buyers(techs) and than onto dealerships that have more customers.
i know you didnt email S-O asking for a truck stop.
i forgot who said it, but it aint an ice cream truck was funny and right.
some drivers are cranky or jerks. some are nice and chatty. sure we like to BS and talk tools or cars or football w/ our drivers but they really need to collect $ and sell a few more items and move onto their next stop.
i paid off my S-O bill years ago and wont get on that truck again.
i got a cornwell truck that comes to my shop every other week around 4:00 in friday. he spends more time and bullshits w/ us 'cause its his last stop of the day.
some drivers have more "hustle" than others, but most are just regular guys like us and just want to go home after 8 or 9 hours of selling stuff.

and also to 4x4- do you have many/any S-O tools?
if you do than you know its good stuff.
if not you may find that you really like or love them.

i'm wondering if you and many other people read and hear about S-O being the best of the best and assume you must have it to be the best.

i aint saying you should say screw those snobs. just be patient and keep looking.

 

[wild cowboy]

if he is having this much trouble buying Snap-On, just wait until he has to return a tool under their lovely discretionary warranty - oh Lordy!

 

[Scott r c]

Im actually with the OP. If I was going to pay absurd snap-on prices, then it would be on a truck in front of my shop, not online.

 

[SKAutomotive]

Im actually with the OP. If I was going to pay absurd snap-on prices, then it would be on a truck in front of my shop, not online.

And unless your shop is a registered business address and falls within the route of the driver, than you aren't the customer Snap-on is looking for. Time for people to deal with that.

Craftsman wants to get every facet of business, home and career, Snap-on doesn't. Snap-on understands where their bread and butter is and on the exact same hand, they understand that the low-ballers, hagglers and complainers are not worth the money. If you run an automotive repair shop, I am sure you understand that us technicians do not want to deal with that kind of customer because all their frivolous complaints, comebacks that are unrelated and time spent arguing actually = a loss.

It's time for people to realize this. Snap-on does not exist for Joe Homeowner, and they aren't holding a gun to your head demanding you buy only their tools. They have their business model and if you are not compatible with it, than move on, they are never going to change it for you.

 

[Ncognito]

For your NO answer: It's hard to feel warm and fuzzy when a tool company essentially gives you the modern version of an old west saloon bar keeper brandishing a scattergun and uttering we don't serve your kind here.

But they didn't give that vibe; Snap-On was more than helpful to OP when the request to buy tools was made.

If I didn't have access to a dealer I'd be hard pressed to want to chase around tool trucks. I wouldn't blame you if you didn't want to either.

I wouldn't either, but the mailperson runs six days a week.

 

[Hootbro]

And unless your shop is a registered business address and falls within the route of the driver, than you aren't the customer Snap-on is looking for. Time for people to deal with that.

................

It is funny how many fail to grasp that Snap On is not out for every customer who has a want, just those who fall withing their intended marketing scope.

Part of Snap On's panache is their air of "exclusivity" of not being in the hands of every person, just those in a active professional trade.

 

[SKAutomotive]

It is funny how many fail to grasp that Snap On is not out for every customer who has a want, just those who fall withing their intended marketing scope.

Part of Snap On's panache is their air of "exclusivity" of not being in the hands of every person, just those in a active professional trade.

Exactly, two quotes from their website:

For decades, we were viewed, and we viewed ourselves, primarily as a tool company selling through these vans to vehicle repair technicians — something we have always done very well, and continue to do very well today. Now we define our value proposition more broadly, reaching beyond the garage. Snap-on today supports serious professionals in critical industries — inside and outside vehicle repair — by delivering a broad array of productivity solutions that make work easier, including tools, equipment, diagnostics, repair information and systems solutions.

Their it is, in their own words, their target audience.

Premium price: Snap-on products and services compete in the premium segment of their respective categories. As the overwhelming choice of professionals, our customers have high expectations and are willing to pay more for products that deliver higher value.

They make no bones about it, they are premium tools with premium prices for professionals.

EDIT: In fact if you read the pages on their corporate site, you will see it is littered with statements reaffirming they are more concerned with the professional market.

 

[MN4x4]

***see comments below***

is your shop a one man operation?

Yes, just me.

it's unlikely a truck driver/dealer will stop at a shop like that unless maybe if its on his way home <snip>i know you didnt email S-O asking for a truck stop.

Correct, I didn't.

do you have many/any S-O tools?

I have a couple. I have their biggest set of snap-ring pliers because I was told they were the best and I needed some to work on a tractor front end. I already owned a couple from Craftsman and HF - and they were both AWFUL. I am quite happy with that SO purchase.

I'm wondering if you and many other people read and hear about S-O being the best of the best and assume you must have it to be the best. i aint saying you should say screw those snobs. just be patient and keep looking.

I only have the one 'significant' item from SO so far. I have also heard that their auto-body panel removing tools are the best? I need a set of those ASAP.

I will never drink the cool-aid like some people, but I *will* invest in the best VALUE for me. At least once that investment has been SO.

I have both the 1/2" and 3/8" cordless impacts from IR - with 3 or 4 batteries for each. Other than that, my toolboxes (I have two 56" cabinets) are mostly full of USA Craftsman and some GearWrench. Last count I had somewhere upwards of 30 ratchets.

I have every screwdriver Craftsman offered in their now-discontinued 'Pro' line. I am frustrated that I cant replace one of those screwdrivesr if I damage or lose one. At least not without resorting to ebay or a similar solution? I assume (again, I know!) that I could have a lifetime availability for SO tools. I could add, replace, or warranty anything they offer for YEARS, right?!

I tend to buy the best tool for the job, regardless of the name that's on it. I don't mind spending money for quality tools that will last a lifetime.

And I am FINALLY beginning to accept that possibly I don't fit their model. But I *STILL* can't get my head around the fact that they don't want my money...

 

[pi_guy]

My observation is, spending a couple of hundred dollars a month is not much profit for a dealer. You can do just as well on the SO web site. Tooltopia carries just about everything in the supplemental catalog <non snap on tools> at a good price.
Most snap on guys do not want the attitude or the hassle just dealing with one guy who has a box full of craftsman stuff.
Dealers often get stuffed by small shop that close, that is why they prefer to deal with established shops with multiple accounts, the shops need the snap on stuff and they look out for each other. Often management makes sure the dealer gets paid if the employee is looking to take his toolbox that he has made 3 payments on and go do some thing else like be a cell phone salesman.
Most of the SO dealers have been servicing the same people for years and relationships have been made. So if you really want to deal with a Snap On guy bitching on the internet is not a good way. Finding one and cultivating a relationship is your best bet. The trucks are big and hard to hide and the majority of the guys are nice if you treat them right.

 

[jd_1138]

***see comments below***

And I am FINALLY beginning to accept that possibly I don't fit their model. But I *STILL* can't get my head around the fact that they don't want my money...

Come on. Let's take this to its logical (or illogical) conclusion.

The Snap-On rep won't follow me into my bathroom and hold the Snap-On catalog up to my nose while I am on the toilet, so they must not want my money!

 

[MN4x4]

The Snap-On rep won't follow me into my bathroom and hold the Snap-On catalog up to my nose while I am on the toilet, so they must not want my money!

I'm growing weary of the personal attacks. Not sure where you came up with this idea, but it isn't at all accurate nor is it helpful.

Bloviate all you want, but you're WAY off topic.

 

[C96]

 

[jd_1138]

I'm growing weary of the personal attacks. Not sure where you came up with this idea, but it isn't at all accurate nor is it helpful.

Bloviate all you want, but you're WAY off topic.

I was just using outrageous hyperbole. No offense intended. I didn't intend it to be a personal attack. These are forum posts, so we lose a lot of the non-verbal communication that is present in actual conversation between humans in the same room -- like the wink-wink, nudge-nudge, tone of voice, etc..

Sorry bro, if I did offend.

It may seem like we are all piling on you, but the truth is we just love to talk about tools and Snap-On and such. No one in the thread had to respond, but we did because we like to talk about things like this. We are Garage Journal brothers, and like real brothers we may fight and argue but we protect each other against non-GJers.

 

[softailgarage]

Keep in mind, Snap On, like the other tool trucks are not a "public" company. They were designed to deliver tools to the professional mechanic in a commercial business and THATS IT. They have no obligation to meet some joe blow in his personal shop. And arrogant? Yes they are, but they can afford to be, not that its right, its just the way it is. Something else to think about...the safety of the driver. I'm sure your a stand up guy, but there's a lot of guys that would love to rob you or worse yet, turn out to be some freak that wants to wear your skin as a suit. As a Parts Manager I never let my drivers deliver to a residence or private shop and as a tool truck owner I'll never service a residence or private shop.

 

[Supe]

And I am FINALLY beginning to accept that possibly I don't fit their model. But I *STILL* can't get my head around the fact that they don't want my money...

Jill's response to you was wrong. She should've given you the franchisee's contact number and let you guys work it out. I'm Australian so maybe the protocol is different - I emailed Snap On and they gave me two franchisee contact details. He has a Facebook account that he advertises his specials on and also is another avenue of comms for his customers to get hold of him on. I messaged him with my wants list. He ordered them in and we arranged to meet on his route. easy as. Now that I've bought from him a few times, he has stopped by my work (which is near his route). I don't have to drive out to meet him.

Your nearest franchisee would appreciate your business. Work with him/her to arrange for a meet up. Once he sees you're not a time waster and a genuine customer, he's sure to be more flexible.

You can buy from eBay (I do too) but if its something like a ratchet or something not easily available on eBay, I'll pay the extra and buy from him. I bought my 1/2 torque wrench from him. Not cheap but it gives me piece of mind. I wouldn't expect my dealer to warranty my eBay goodies though.

 

[pi_guy]

I'll never service a residence or private shop.

Would you service a private shop if he paid you between 350 to 700 a week for tools? & did not carry a large balance?

 

[MN4x4]

Keep in mind, Snap On, like the other tool trucks are not a "public" company. They were designed to deliver tools to the professional mechanic in a commercial business and THATS IT. They have no obligation to meet some joe blow in his personal shop. And arrogant? Yes they are, but they can afford to be, not that its right, its just the way it is. Something else to think about...the safety of the driver. I'm sure your a stand up guy, but there's a lot of guys that would love to rob you or worse yet, turn out to be some freak that wants to wear your skin as a suit. As a Parts Manager I never let my drivers deliver to a residence or private shop and as a tool truck owner I'll never service a residence or private shop.

I respect your post, and I even agree with what you said - sadly. But it is irrelevant to this thread as I never asked the driver to come to me nor visit my shop or residence. (Although I have two parts stores that do).

All I wanted was contact info so I could meet the driver and buy tools from him.

 

[MN4x4]

Would you service a private shop if he paid you between 350 to 700 a week for tools? & did not carry a large balance?

Thank you for helping to make my point.

I didn't ask to have a SO driver visit me, but I *AM* curious as to what dollar level it would take to make good business sense for a driver to stop? I *THOUGHT* that $500 would be very reasonable when I started this thread, but now I don't know?

Any drivers want to chime in and say what dollar level is adequate for you to make a special stop?

Or asked another way, how much time would you (as a driver) think is appropriate to sell me a Modis or similar diagnostic tool? Would you give me 30 minutes of your time? An hour? Two?

Again, these are honest questions. I don't know, but I am interested and willing to learn!

 

[SKAutomotive]

I bet when you gave your initial information, the address you gave was residential one, and I bet a quick Google search showed "Jill" that.

You keep saying you didn't ask for a SO driver to come visit you. Well you never told Jill you wanted to meet up with one elsewhere, nor did you tell her you would like one to contact you. You didn't tell her a lot of things. So if I was Jill, I would have to assume you wanted to meet in a spaceship in the nebula Zorcon on the planet Tremino.

Assumptions can be pretty far out. Maybe next time communicate properly.

 

[MN4x4]

Jill's response to you was wrong. She should've given you the franchisee's contact number and let you guys work it out. I'm Australian so maybe the protocol is different - I emailed Snap On and they gave me two franchisee contact details. He has a Facebook account that he advertises his specials on and also is another avenue of comms for his customers to get hold of him on. I messaged him with my wants list. He ordered them in and we arranged to meet on his route. easy as. Now that I've bought from him a few times, he has stopped by my work (which is near his route). I don't have to drive out to meet him.

Your nearest franchisee would appreciate your business. Work with him/her to arrange for a meet up. Once he sees you're not a time waster and a genuine customer, he's sure to be more flexible.

You can buy from eBay (I do too) but if its something like a ratchet or something not easily available on eBay, I'll pay the extra and buy from him. I bought my 1/2 torque wrench from him. Not cheap but it gives me piece of mind. I wouldn't expect my dealer to warranty my eBay goodies though.

VERY helpful post, and right on target. I especially appreciate that you recognized SO's handling of the incident as a problem.

If Jill couldn't/wouldn't/shouldn't give out the driver's name, she should have simply offered to forward my information to him and given me an idea of how long I should expect to wait for him to contact me. I would have been perfectly happy with that response - as long as I actually got a call from the driver within a reasonable time, of course. And I have no reason to believe that would be a problem.

There was a simple, logical action - that wasn't offered and didn't happen - that would have prevented this thread from ever being started.

 

[SKAutomotive]

VERY helpful post, and right on target. I especially appreciate that you recognized SO's handling of the incident as a problem.

If Jill couldn't/wouldn't/shouldn't give out the driver's name, she should have simply offered to forward my information to him and given me an idea of how long I should expect to wait for him to contact me. I would have been perfectly happy with that response - as long as I actually got a call from the driver within a reasonable time, of course. And I have no reason to believe that would be a problem.

There was a simple, logical action - that wasn't offered and didn't happen - that would have prevented this thread from ever being started.

YOU DIDN'T ASK FOR THAT.

What are you not getting? Either come right out and ask for what you want or stop expecting people to just predict it, especially people who have to answer and deal with 3-5 e-mails a time.

 

[MN4x4]

I bet when you gave your initial information, the address you gave was residential one, and I bet a quick Google search showed "Jill" that.

You keep saying you didn't ask for a SO driver to come visit you. Well you never told Jill you wanted to meet up with one elsewhere, nor did you tell her you would like one to contact you. You didn't tell her a lot of things. So if I was Jill, I would have to assume you wanted to meet in a spaceship in the nebula Zorcon on the planet Tremino.

Assumptions can be pretty far out. Maybe next time communicate properly.

My request was in the initial web form (which I don't have) but it was only for contact information for the local driver.

But fair enough - I didn't specifically state that I did or did not expect a truck to visit me. And she never asked, so apparently she assumed something that wasn't accurate?

And excuse me for being naive, but I thought I would have that conversation with the driver when we first talked? After all, it's HIS time, HIS truck, and HIS business. I was fully prepared to work WITH him to meet up...

...but I was never given the chance.

 

[SKAutomotive]

My request was in the initial web form (which I don't have) but it was only for contact information for the local driver.

But fair enough - I didn't specifically state that I did or did not expect a truck to visit me. And she never asked, so apparently she assumed something that wasn't accurate?

And excuse me for being naive, but I thought I would have that conversation with the driver when we first talked? After all, it's HIS time, HIS truck, and HIS business. I was fully prepared to work WITH him to meet up...

...but I was never given the chance.

Then get in the car on Monday and drive around the local shops and get his number. I am telling you right now, that 500.00 a month of tool purchases is not going to get you a stop.

If they do make 33% net profit on their sales (and I HIGHLY doubt it's more than 10-15%) you are 155.00 a month for them. That's a drop in the bucket, sorry.

 

[MN4x4]

YOU DIDN'T ASK FOR THAT.

What are you not getting? Either come right out and ask for what you want or stop expecting people to just predict it, especially people who have to answer and deal with 3-5 e-mails a time.

What are YOU not getting? I was (or at least I thought I was) a potential customer asking for information so I could meet a driver and start a relationship. It was a simple and logical request.

I already admitted to over reacting once I got frustrated. But how about if you stop making excuses for SO? If they can't handle the '3-5 emails' that you say they handle at one time then they should maybe only handle one or two. In any case, they handled the situation poorly to start with, which caused my frustration. They are a part of the problem, whether you like it or not.

Sorry to be the one to tell you this, but SO is not perfect. Apparently that is a real problem for you...

 

[SKAutomotive]

What are YOU not getting? I was (or at least I thought I was) a potential customer asking for information so I could meet a driver and start a relationship. It was a simple and logical request.

I already admitted to over reacting once I got frustrated. But how about if you stop making excuses for SO? If they can't handle the '3-5 emails' that you say they handle at one time then they should maybe only handle one or two. In any case, they handled the situation poorly to start with, which caused my frustration. They are a part of the problem, whether you like it or not.

Sorry to be the one to tell you this, but SO is not perfect. Apparently that is a real problem for you...

The difference between me and you is I am a realist and you are an idealist. I hate to break this to you, but the reality of it all is your ideals are unrealistic. Communication is key, and you are a bad communicator and you need to fix it and stop blaming everyone else for it.

Secondly, enough with your ******** about me defending SO and being a fan boy. Firstly, I don't care if your e-mail was to Cornwell, Mac, Matco or SO, my responses would have been 100% identical. My tool box is filled with tools from 20+ companies. I am just sick of people who have no business doing business with tool trucks acting all high and mighty and flouting about their superiority with their skewed opinions on a situation.

You entered a residential address and a message about wanting to buy a product, a non-SO product I may add, you got a response that drivers do not visit that address. You never said to this person that you intent was not to have them come to your address, but you wanted to be put into contact with them to purchase locally. Had you have said that maybe Jill would have known what you wanted, instead of you expecting that what is obvious in your mind to be obvious in hers. You are the problem in that entire line of communication, not Jill, Jill did what she was paid to do.

SO has many flaws, their customer service at corporate is not one of them. In fact they have been amazing time and time again for me and many, many other people on this board.

 

[MN4x4]

Then get in the car on Monday and drive around the local shops and get his number. I am telling you right now, that 500.00 a month of tool purchases is not going to get you a stop.

If they do make 33% net profit on their sales (and I HIGHLY doubt it's more than 10-15%) you are 155.00 a month for them. That's a drop in the bucket, sorry.

WHY do you keep going on about a stop? I've stated several times that not only didn't I ask for one, I don't WANT one! Please drop the comments about a stop, as they are irrelevant to the issue?

This may come as a surprise to you, but just like the SO guy doesn't run an 'ice cream' truck, I don't run a rest stop. I have ZERO intention of wasting his time, or mine. I will meet him when I need something (whether to buy or warranty an item) and not bother him until I need something else.

I expect I'd see him a couple of times in a month (or maybe more) while I'm starting out with him. Later it might be 2 months before I need him again. In any case, I'd be meeting him at a spot where he is already going, so no effort on his part.

Seems like easy money to me, but what do I know?

 

[park city flyer]

I don't know how the OP is fixed regarding zoning, but if you're working in a residential area you might not want that big yellow/white truck plastered with "Snap-On" coming to the house regularly. This might be a reason to order direct or meet the guy somewhere else.

I don't see a problem ordering from SO. Hell, you know there'll be no problem with quality. UPS might have an OOPS! once in a while, but the SO guy could go fishing for a week, or break down, or be 50 miles away. Buying direct seems like it would solve more problems than it created. Fewer warranty hassles has to be worth something.


Tom

 

[Wamsutta]

Snap-on customer service never gives out drivers's names. If you want to buy off the truck, you'll have to do some detective work and find out the drivers's names yourself. On the issue of the truck stopping by your residence, let me remind you that diesel fuel is very expensive.

 

[MN4x4]

The difference between me and you is I am a realist and you are an idealist. I hate to break this to you, but the reality of it all is your ideals are unrealistic. Communication is key, and you are a bad communicator and you need to fix it and stop blaming everyone else for it.

You and I apparently will never see eye to eye - and that's fine. You are entitled to your opinion.

However, I looked back at this page and see that almost every post was between you and me. We're not getting anywhere, and it's cluttering up an already lengthy thread. It is no longer adding any value to the conversation, so I will stop before it further degrades.

You may, of course, continue to post as you see fit - but I will no longer respond to you.

 

[nicksnothereman]

Dude...if you don't like them don't buy from them. It's okay you can usually get good stuff from other places. I don't know about warranty on that though.

They don't do personal addresses because then you'll get maroons calling up and saying come replace all this **** I broke at my home so I can stand there in my pajamas and eat my lucky charms (that would be me, not necessarily you, you might eat captain crunch, it's also a good choice).

 

[MN4x4]

<snip>They don't do personal addresses because then you'll get maroons calling up and saying come replace all this **** I broke at my home so I can stand there in my pajamas and eat my lucky charms (that would be me, not necessarily you, you might eat captain crunch, it's also a good choice).

Thanks for the chuckle! I don't do packaged cereal for health reasons, but I certainly get your point.

Once again I will point out that I didn't ask for a driver to come to my home. Yes, I asked if anybody had a driver who did - mostly because I thought I remembered people here saying that they did. And a few responders have confirmed that.

I have only broken one wrench in the last five years (a pro Craftsman combination that spread the open end like a cheerleader doing the splits).

But I have to admit that the idea of doing that exchange while in my pajamas is intriguing! It's also probably a visual that you don't want to imagine...

 

[wild cowboy]

why not just buy them new for 1/2 price or less on ebay? - no, you can't find every Snap-On tool on the truck on any given day, but if you are patient, and a hustler and a good searcher, you can have your Snap-On tools delivered to your door at prices most "professionals" could only dream of, and have a helluva a collection within a year or two!

I would only pay anything remotely close to the tool truck price in a bona-fide emergency, hell I am not even fond of 1/2 price! (I typically buy most everything in life at 10 to 20 cents on the dollar!)

 

[SKAutomotive]

why not just buy them new for 1/2 price or less on ebay? - no, you can't find every Snap-On tool on the truck on any given day, but if you are patient, and a hustler and a good searcher, you can have your Snap-On tools delivered to your door at prices most "professionals" could only dream of, and have a helluva a collection within a year or two!

I would only pay anything remotely close to the tool truck price in a bona-fide emergency, hell I am not even fond of 1/2 price! (I typically buy most everything in life at 10 to 20 cents on the dollar!)

Unless these tools are used, I find almost every Snap-on tool on eBay is actually higher than even the MSRP on Snapon.com.

 

[mikehaugen]

I am just sick of people who have no business doing business with tool trucks acting all high and mighty and flouting about their superiority with their skewed opinions on a situation.

Sorry, but to me this comment makes you sound like the one with the superiority complex. You are not the only one though... yours just stuck out to me the most.

There is so much repetition on this thread that comes from people that obviously did not read through the entire thing before posting. (Not necessarily referring to you sk, this is a different point) this thread could probably be four pages long with just as much information.

I know, I know... I just made it longer without adding anything useful, but I couldn't help it.

 

[SKAutomotive]

Sorry, but to me this comment makes you sound like the one with the superiority complex. You are not the only one though... yours just stuck out to me the most.

There is so much repetition on this thread that comes from people that obviously did not read through the entire thing before posting. (Not necessarily referring to you sk, this is a different point) this thread could probably be four pages long with just as much information.

I know, I know... I just made it longer without adding anything useful, but I couldn't help it.

Why? Because I am telling the truth? Snap-on tools are not for the weekend warrior, side work extraordinaire. They make no sense financially at all. The truth is, and what a lot of people on this site need to hear, is that you are wasting money on them.

 

[mikehaugen]

Why? Because I am telling the truth? Snap-on tools are not for the weekend warrior, side work extraordinaire. They make no sense financially at all. The truth is, and what a lot of people on this site need to hear, is that you are wasting money on them.

That may be true, but wasting money is anyone's right. It's not anyone else's place to say that someone "has no business" having anything. Certainly a professional photographer is not going to tell you that you have no business owning photoshop, because it may be a waste of money to you. I don't go around telling 75% percent of the owners on the road that they have no business owning a diesel f-350 (though I'd like to), and I certainly don't expect an logger to come tell me that I have no business owning Stihl chainsaws. Again, you may feel that someone is wasting money, but it's a free country (still... kinda??).