snap on or cornwell

[LanjPerf]

I tend to like the look and feel of snap-on tools better..but recently was way more impressed with cornwell warranty. I don't warranty tools much...but had a few things from each company that needed replaced I'd accumulated. Got the mail in addresses and instructions from a thread here on garage journal.

Mailed 2-3 sockets to snap-on that I thought were real straight forward.. And a socket , two screw extractors, and a twisted torx to cornwell. I actually didn't expect cornwell to replace anything other than the socket.
About a week or two after mailing them in I get a box from snap-on..open it up...they repackaged my old tools and sent them back with a note to call an 800 number.
A couple days later I get a package from cornwell. Brand new replacements for all that I sent in..no hassle..no BS.

Very impressed with cornwell warranty process.. Simple, fast, no BS. Snap-on on the other hand..fairly disappointed. I've got a local snap -on guy I can go to...just easier to mail and forget about it..or at least that's what I thought at the time. We'll see where the 800# gets me..


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[Duarte]

I don't own much SO, just a few sockets, some extensions and 1 wrench, so no warranty experience with SO yet.

I do have one warranty experience with Cornwell. I mailed in a 3/8" ratchet with a missing detent ball. They sent it back with all new internals within a couple of weeks.

 

[jjarrell4]

Snap-on, ignore the rest! Easy warranty, retains value, quality tools.

Like a Rolex

 

[spacedoutbob]

I liked the Cornwell Ratchets, however in the Bay Area, try finding a dealer to take care of you, if you have a warranty problem. I figure my tool set is more than 90% Snap On, I have no regrets. I would tell the students at the JC, buy Snap On, because quality sells itself.

Bob

 

[Aquaticbob]

I would say snap-on ratchets and sockets, cornwell others. In terms of resale value, it should be lower on your list. As a few people before me have said tools are not a good investment. Besides the point of buying these brands is that they supposed to last forever. So shouldn't you plan on keeping them forever?