Snap on trouble, need advice.

[jaysonb]

I will try and make a long story short, first I am not a pro mechanic, but I try and only buy snap on tools, new or used, so I'm far from a SO basher, I cant seem to get enough of it I'm a truck driver, and I meet the SO dealer every week when he comes to our shop, I have done so for about a year, I have a good relationship with him, he is a nice enough guy, and he seem happy to have my business. I recently decided that it would be nice to have a new box, and he had some good deals from the tool show, so I ended up getting a KRL722 and a matching side cab. Long story short (sorry for the long post) he had the 722 on the truck and delivered it to my house on a Saturday about 80 miles from where his shop is. The box was pretty dusty, but he loaded up my trade and took off. After I loaded up my stuff in it, I got out the polish and set out about cleaning it up, only to find that the top lips of most of the drawers were scuffed up!! I called him up right away and let him know, and he said that some cleaner wax would take the scuffs out. Easy enough, I got some cleaner wax and it didn't even touch the scuffs. So I got some swirl remover and tried buffing them out, and that didn't take them out. Now I'm getting pissed. I called him again, and he said we will talk about it the next time he sees me. So a few days latter I see him and his attitude was, it's only a tool box, in a few weeks it will be beat up anyway, get some compound and buff it out, there is nothing I can do, I gave you too good of a deal on the box in the first place. WTF!!! I will have about $5000 in this box by the time it's payed for, not including the $1000 I got for my trade in! I feel like I could have bought a used box for less then half the price, and then buffed that one out. I got pissed and told him to come and get the box, and give me my trade back, he said no dice, my trade was sold and a deal is a deal. I hate to try and go over the guys head, and kiss any deals I got from him good buy, but I just feel like I should have got a nice new, blemish free box for the price I payed, good deal or not, its a lot of money! What do you guys think I should do?

 

[Buckgnarly]

PIcs would go a long way on advice, but if they are that serious I'd demand a fix. Depending on how bad the scratches are and how good of a deal would determine how pissed I would be.

At the very least I'm sure Snap On would take care of you, there is no better customer service out there.

 

[canuckian]

damn that *****. first time I've ever heard of a snappy driver delivering a dirty box. did you not see the box before he dropped it off? Hate to say it but by the reaction you got from him when you told him, rubbing compound may be your only choice as it looks like he's about to do nothing for you. now, whether his regional manager or corporate can do anything for you, I have no idea.
Is the paint chipped straight through to the metal or is it just surface scuff marks?

 

[Davefr]

Without images it's hard to tell who's side I'm on. There are bound to be very minor scuffs from the shipping crate and dealer handling.

However you bought a new box and it should not be in "used" condition.

These boxes are powder coated so normal swirl remover might not be effective.

I'd try and get the dealer to show up in person to resolve the issue. (not over the phone).

I guess you could always get his attention with a credit card chargeback but I wouldn't go this route yet.

 

[jaysonb]

I'll try and get them to show in some pics. As far as seeing the box before hand, he had 2 of these boxes, he sold the one he had on the truck, and mine was in his storage, the only miles mine had on it were from his storage to my place.

 

[cundifc]

When I picked up my new krl it looked like a brand new car sitting in the show room.

 

[NastyNate]

I'll try and get them to show in some pics.

I must say this is the hardest thing to show some times. I constantly deal with painted, powder coated, chrome, SS, and other products and need to send off pictures to companies or distributors and the pictures never seem to come out right.

 

[SpiderGearsMan]

call the area rep

 

[Brad54]

I'd call his district manager and keep going up the chain of command, specifically telling them what this guy's reaction and attitude is.

For $6000 with your trade in, YOU should be the only person putting any blemishes in that paint.

Whether you get satisfaction or not from his superiors, one thing is absolutely certain: you need to find all your receipts to tell him how much you have spent with him, to the penny, and then tell him it'll be a cold day in hell before you spend another dime with him, plus you'll be happy to motherfuck him to every mechanic in your shop and tell them exactly what kind of service you got for your $6K.

-Brad

 

[larry_g]

I recently decided that it would be nice to have a new box, and he had some good deals from the tool show,?

Are you saying here that you bought a tool box that was on display at a tool show for the public to play with? If so why would you expect perfection? It was discounted as a less than perfect box I would expect.

lg
no enat sig line

 

[chadster1]

A set of drawer guards KADGP7022 would cover up any scuffs and dress the box up some. Make some phone calls and propose this as a solution.

 

[jaysonb]

Are you saying here that you bought a tool box that was on display at a tool show for the public to play with? If so why would you expect perfection? It was discounted as a less than perfect box I would expect.

lg
no enat sig line

No, its a tool show for the dealers in Las Vegas, and they can buy tool boxes at a big discount if they buy enough I guess. This was not any kind of display model.

 

[cundifc]

A set of drawer guards KADGP7022 would cover up any scuffs and dress the box up some. Make some phone calls and propose this as a solution.

What do drawer guards do?

 

[jaysonb]

It was tough to get the scuffs to show up on the pictures, but the pics I did get to come out are a good representation of about all of the drawers. I talked to the dealer today about the drawer guards, he will order them for me, I will have to pay for them, but he will see if he can get me a deal on them. Great deal, I can pay extra to make my brand new box look new!!

 

[jf781]

Very nice of you to pay for that. I wouldn't of.

Yes it's tool box that you work out of. But if I buy a new truck that I plan to work with I sure as hell expect it to come from the factory scratch free.

 

[Toolhorder]

Drawer guards are nice, I highly recommend them. If they get scuffed up you can change them out. I have the drawer guards and the chrome lip trim on my Bel-Air box. Couldn't be happier.

 

[Jim C.]

Wow!!! For 6K in cash and trade, I'd want a lot more than drawer guards to hide what came damaged to begin with. Furthermore, paying for the guards, even at a discounted rate, is also BS!!

Jim C.

 

[GeorgiaHybrid]

jayson, you will like the drawer guards on your box and they are worth what they cost. I have never regreted having them on mine as they save a lot of wear and tear on the top surface of the pull and have even prevented a few dings in the drawers by taking one for the team.

I agree that he should take care of you though and, at the minimum, should sell them to you at cost.

 

[Toolhorder]

Wow!!! For 6K in cash and trade, I'd want a lot more than drawer guards to hide what came damaged to begin with. Furthermore, paying for the guards, even at a discounted rate, is also BS!!

Jim C.

I get why people are saying that but it's a tool box. It's going to get scuffed. I wouldn't be happy but if they came and installed drawer guards over the scuffed I'd be happy with that. It's definitely an upgrade.

 

[GoBlue]

Hmm...post up pics of the drawer guards when you get them. I have considered them but not sure what they would look like on my krl

 

[Boiler]

I wouldn't think either of you would want to sever the relationship over those scratches, but still, it should be generally scratch free. One or two here or there maybe I could see but every drawer? I'd be damned if I'd pay for the guards to cover them up myself.

 

[fivespdcat]

I think it's bad form to make you pay for the guards, unless this was some sort of scratch/dent special. I'm not sure what box you got, but if it was something crazy like a 3 bay with a hutch it makes it a phenomenal deal even with the scratches. If it's just a 2 bay it changes things a lot. What kind of deal are we talking on this thing 50% or 10%? If it was the latter, I would probably seek other recourse, the box should not have been represented as new, if it wasn't.

I think the work truck analogy is a good one.

 

[4x4gearhead]

The first red flag is that he offered you no help except for YOU to wax the toolbox YOURSELF to try to make YOURSELF happy with the toolbox. What Im not seeing here is the said "service" that is supposed to be the reason we spend so much ******* money off the truck. I would try everything I could to get a new box.

 

[Skin]

The scratches wouldnt bother me personally but i can completely agree with why you'd be upset on principal. I'd also tell that dealer to stuff himself based on how you're saying he's reacting to a long time customer. Unless you were getting phenominal deals from him, SO.com, same price free shipping.

I wouldnt be cought dead paying hundreds more for guards to dress damage that really shouldnt of been there to begin with. I think you're taking it in the rear and absolutely think you should put up a fight.

I'd also make a point to tell all the guys in your shop how he treated you, perhaps even get the management involved if you're a well known long term employee. Perhaps the threat of losing the business of the entire shop would light a fire under his *** as well.

Theres your advice, good luck.

 

[Davefr]

It was tough to get the scuffs to show up on the pictures, but the pics I did get to come out are a good representation of about all of the drawers. I talked to the dealer today about the drawer guards, he will order them for me, I will have to pay for them, but he will see if he can get me a deal on them. Great deal, I can pay extra to make my brand new box look new!!

If nearly every drawer is scuffed like that then that's not a new box. Maybe it's a repo, a return or was in the dealers van for a long time..

Unless you got a killer deal then I'd elevate the issue with the dealer's district manager.

Or maybe these folks will help:

 

[MoToys]

Drawer guards on my krl. Highly recommend.


As for your situation, it sounds like the dealer is not as good a guy as you thought.

 

[jaysonb]

The rest of the box is mint, there isn't a scratch or blemish anywhere other than the tops of the drawers, I think that drawer guards are the answer, I just don't think that I should pay for them. I know that he wont pay for them, so I guess that I will get a hold of SO customer service and see if they will work with me.

 

[MoToys]

The rest of the box is mint, there isn't a scratch or blemish anywhere other than the tops of the drawers, I think that drawer guards are the answer, I just don't think that I should pay for them. I know that he wont pay for them, so I guess that I will get a hold of SO customer service and see if they will work with me.

If he wont pay for them than I would never give him another cent of my money.

 

[Moose-LandTran]

Murder him.

Bang his wife.

 

[jeffk14]

Looks like that box retails for $5,655. Doesn't look like you got much of a discount. Knowing that, the thing should be perfect.

For me though, those blemishes wouldn't make the slightest bit of difference. Then again, my toolbox budget for my ENTIRE LIFE won't come to anywhere NEAR $5,000.

Drawer guards??!?!? Gimme a break! Talk about mindless "bling".

 

[jaysonb]

Looks like that box retails for $5,655. Doesn't look like you got much of a discount. Knowing that, the thing should be perfect.

For me though, those blemishes wouldn't make the slightest bit of difference. Then again, my toolbox budget for my ENTIRE LIFE won't come to anywhere NEAR $5,000.

Drawer guards??!?!? Gimme a break!

That price includes a $2000 matching side cab.

 

[jeffk14]

That price includes a $2000 matching side cab.

Well, I guess it's up to you then as to what you can live with. I know pics can be deceiving, but those scuffs don't look like that big of a deal to me. Like I eluded to before though, a toolbox is not one of the things that I strive to "keep nice". I don't beat the hell out of my stuff, but it's still just a toolbox.

If you put those danged drawer guards on your box though, ya might as well go all out and get a set of curb feelers for it too!

 

[Jim C.]

I get why people are saying that but it's a tool box. It's going to get scuffed. I wouldn't be happy but if they came and installed drawer guards over the scuffed I'd be happy with that. It's definitely an upgrade.

You're right, it's tool box, but it cost 6k!!!!!! That thing should be delivered in perfect condition for 6k. Let the new owner, who just paid 6k for it, be the first to scuff, scratch, dent it. If it was the standard Sears Craftsman, it could have been taken back to Sears and replaced immediately. I think the snap on guy blew it. The guards should at LEAST be free!!

Jim C.

 

[wornoutoldman]

Your box was not delivered "as new" however new drawers will solve the problem. Insist on it. But swap them out yourself. Some guys don't know which end of a screwdriver to grab...

 

[GoBlue]

Your right, we should all drive geo metros, and live in cardboard boxes.

Not necessarily. I got a KRL1001 for 5 grand less and it didnt have the scratches and wasnt stolen. Your box is awesome no doubt...but you paid a lot of money and should be more than happy. The fact that we are even talking about this means your salesman failed you. I think your box is worth what you paid. You will have it forever and its top of the line...but your not happy. Get Snappy to work with you until YOU are. You DESERVE it when you spend that much money.

P.S scratches aside...i want some of those drawer guards! They look sweet!

 

[Brentocool]

If the box was red you would never see them! wait till you look at it in the sunlight!!! I have a black Dale Earnhardt box. That I take care of and you will scratch it just wiping it off.Your not gonna stop it!! Finger nails are most likely what scratched your box. my boxlooks awesome untill you put bright lights on it! I used 3m chip guard film on my drawer tops. The same product put on the front of cars these days. But I bet you could get some clear contact paper @ the hardware store and it would work the same. Those stainless guards are awesome but arent they$$$$$.

 

[MoToys]

Those stainless guards are awesome but arent they$$$$$.

Wouldn't know, came with the box when I bought it used.

Edit, had to look and they are just as pricey as the freaking cover.
http://buy1.snapon.com/catalog/item...=19992&supersede=&store=snapon-store&tool=all

 

[Brentocool]

Wouldn't know, came with the box when I bought it used.

I wanna say $500.00

 

[MoToys]

I wanna say $500.00

Close, I put the link in my previous post.

 

[pacsguy]

Hmm.. I paid 2000 for a new black KRL722 from a local guy (not a dealer).. and it was mint.

I would go up the chain at snap on to make this right. Honestly, where is the value in this relationship you have with the current snap on dealer if he's not taking care of this matter.

You paying for the accessory is insulting.