Snap On Warranty Address

[devilphrog]

I know this has been discussed before, but I can't find the return mailing address for warranty issues with a Snap On F726 ratchet I have. Any body willing to help me out? Thanks in advance!

 

[wrenchr]

If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.

Thank you,
Deidre

 

[wrenchr]

Keep a copy of your list and insure your shipment.

 

[Paullew]

What has the success rate been? Do they give you a hard time? They take a while?
I can see people sending in tools that they left outside and expect replacements.

 

[wrenchr]

I have had great luck!!!!!!!!!!

 

[48548]

I have had great luck also, but it did take a while... They don't question anything!!!!!

 

[devilphrog]

Great Thanks for the info!

 

[Merkava_4]

If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.

Thank you,
Deidre

You should'a probably used the quote function -- now everybody will think you're "Deidre." :supergay:

 

[Adam McLaughlin]

I have tried to ship my broken tools back to the Snap On HQ; they were rejected and accompanied by a letter explaining that I need to turn these back in to my local franchisee for replacement!

Anyone else had this happen?

Adam

 

[Skin]

You can no longer simply mail them tools in a box without proof of purchase or an authorization over the phone prior to mailing. They will flat out reject them otherwise. Kind of a downer but the honor system was being severely abused so this is the result.

 

[atwageman]

Yep. That last time I had to return something they gave me a RMA type number to put on the outside of the box.

 

[Adam McLaughlin]

Hummmmmm
Alright.... well, this is a downer, but ' so it goes '

Adam

 

[Buckgnarly]

Why is it a downer? Just call them with part numbers and they will set you up, I have done it at least 6-10 times with no problem. Can't say how they respond to boxes of stuff though, my calls have always been less than 3 or 4 things at a time over the past 2-3 years.

 

[Davefr]

Why is it a downer? Just call them with part numbers and they will set you up, I have done it at least 6-10 times with no problem. Can't say how they respond to boxes of stuff though, my calls have always been less than 3 or 4 things at a time over the past 2-3 years.

Feedback from the forum is that SO is still pretty good with mail in warranty requests IF you call first and IF the quantity is small.

I believe it also helps if you have an online buying history/account.

If they happen to tell you to go thru a dealer then tell them, "I no longer have a dealer, please give me the phone number of the district manager?"

 

[warmpancakes]

Just got off the phone with snap on, zero problems had a call tag emailed to me within 5 minutes, tool on the way out (SL80 with broken screw)