MAD
Well-known member
Did that warranty info come from the U.S. Sears website? It looks a lot like the info I posted from the Sears Canada site a while back.
Snap-on warranty question
- Thread starter CobraBronco
- Start date
Did that warranty info come from the U.S. Sears website? It looks a lot like the info I posted from the Sears Canada site a while back.
Yeah, I actually had a little issue with Sear's warranty yesterday, but I think it was more a case of an attitude problem with the idiot who was assisting me. They always try to run me off with some stupid excuse but they don't know who they are dealing with. If I've driven all the way over there I'm not leaving without my new tool if I know I am entitled for an exchange due to the warranty.
I think my patience is starting to wear really thin with Sears. As it is, I only shop there for closeouts, clearance items, and 50% off sales. The bad attitudes of some of the store associates are going to run that company into the ground. Notice I said some, because there are a couple of associates that have gone above and beyond to help me, and are courteous in the process.
I think my patience is starting to wear really thin with Sears. As it is, I only shop there for closeouts, clearance items, and 50% off sales. The bad attitudes of some of the store associates are going to run that company into the ground. Notice I said some, because there are a couple of associates that have gone above and beyond to help me, and are courteous in the process.
billymade
Well-known member
This is directly from the Sears USA website.
Uncle Buck
Banned
Fortunate for me I have never had any issues with Sears warranty so I would not know! BTW, My warranty isuues were not with one Snap-on dealer, but rather with the first dealer I ever used, and every single dealer I have used since then in multiple states, for decades! The great part about Sears warranty for me is they do not need to see how much I recently spent and with who, nor how much I currently owe to get the great warranty service I have experienced!
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MAD
Well-known member
I have never been able to find it there. Can you provide a link?
At the end of the day, do you really think it's easier for the average person who isn't a pro to get their tools warrantied through a Snap-On Dealer, or going through Sears?
nissan_crawler
Well-known member
Depends on the sears and the snap-on dealer, as I've said. In my town, it's easier to get a tool warrantied with my snap-on dealer than the sears, for anybody. I don't get special service with the snap-on lady, she'll do that if she's never seen you and will never see you again.
Don't you understand that's because you're a pro in a commercial environment that does a lot of business with that specific dealer?
I don't question that a Snap-on dealer can be good to you in your situation, my point was limited for the "home wrencher".
Despite your issue with Sears, it's far easier for most people to get a tool warrantied at Sears than walking on to a Snap On truck.
nissan_crawler
Well-known member
Quote:
Originally Posted by nissan_crawler View Post
Returning a tool at sears is 10x the pain in the *** that getting one exchanged on the Snap-On truck is.
Funny, I have never had any problems with Sears, not once!
I've had problems with two in Wichita, one in Minneapolis, and one in North Dakota.
"This screwdriver isn't warrantied" "it said it was" "but the tip was obviously used to open a paint can and broke" "funny, I'm an aircraft mechanic not a painter"
I call BS on this one, the lowly screwdriver is the easieast Crafty tool of all to get warrany service on! What did you do, tell them you used it as a prybar?BTW, my Snappy dealers were always quick to point out to me that their S driver handles were not warranted, only the blades, I never heard any **** like that at Sears, they always simply replaced my S drivers on the spot, no questions asked, if that is not enough I have had multiple instances of them replacing a tool with a more expensive version if they did not have the exact model I needed to replace!
Nope, I just handed it and said it broke while I was using it (which was on a screw, even). The brilliant associate determined the damage was from a paint can. Oh, and I've seen Snap-On handles get replaced when the blades get loose. Sears has ALWAYS refused to upgrade me on an item, see below. They will only downgrade the tool.
"to *warranty* the couple LIFETIME warranty taps you have that are broken, we can only exchange you for this no-warranty chinese set"
Read your warranty, Sears has never had a lifetime warranty on taps & dies, drill bits and files, or expendables of any kind. Not real difficult to find the warranty and no, it has not changed!
Yes, yes they have. It's a 30 or so year old tap and die set, with a very clear lifetime warranty on the case. It's dads, not mine, not that it matters. He has lifetime warranty drill bit sets, too. The warranty HAS changed, and they will NOT honor the original warranty sold with the tool.
"we will only *warranty* your LIFETIME torque wrench with this 90 day warranty one"
Neither Sears, nor Snap-on have a lifetime warranty on the calibration of a torque wrench, Sears will however warrant the ratchet drive of your torque wrench for life and I am sure most others will as well. I am strictly speaking of written warrantys, not the sweetheart deal you might have lucked into due to a particular dealer.
I wasn't talking about calibration, and the torque wrench they were trying to exchange dad for ONLY had a 90 day warranty, on ALL of it.
"your wrench isn't under warranty" "why?" "you were using it professionally" "it's a professional wrench!!"
No one would know you are using it professionally unless you are ignorant enough to tell them that, what, do you have pro wrench tattood to your forhead or something?
No, I was wearing my work shirt with my name on it, genius.It's the second largest employer in the state, not too hard for somebody to figure out. Why is it ignorant? It's a PROFESSIONAL wrench, professional use shouldn't matter.
"The Craftsman name and 18mm on my socket are upside down, I would like one with the printing the right way" "we can't do that" "why, I just bought the set two days ago" "it's not defective" "it's not? then what in the hell do you call having stamped it wrong?"
Being honest I would want that echanged too and I think if you went to another Sears, or tried another associate they would do just that. Gee, your experiences with Sears run parallel to mine with Snap-on!
I had 3 associates, a manager, and they were on the hotline.
"What are you returning this tap driver for?" "the prongs bent out while using a tap" "well, that's from using too big of a tap" "it came with the damn driver!!"
All I can say to this is how the heck do you screw up a tap driver, that must take some kind of special talent?
Tap got tight, the prongs bent like butter. I threw the t-handle from my chinese tap set on it, and it worked fine. It was only a 10-32 tap that wrecked it. You should be able to break the tap with it.
Exchange a broken pair of dykes, they *claim* they only have smaller model now, one I have is discontinued, so I get smaller model. Fast forward 5 weeks or so, and I see my old model on the shelf while getting other tools. I go to work, get exchange receipt, and smaller dykes and go back and tell them I want the other pair.
"We can't do that." "why not?" "we cant upgrade tools" "it's not an upgrade, that's what I had the first time when you lied to me and said it wasn't being made anymore!!!" "yes, but you accepted the smaller pair, so now it's an upgrade" "what the...are you serious?" "yes, we don't do upgrades" "it's not, you downgraded me!!! I just want what I had to start with when you lied and said they weren't made!!" "sorry, I can't do upgrades"
Just as ignorant as most of my warranty experiences with Snap-on!
That took a call to the regional manager for a stinking pair of dykes to get exchanged.
Trust me, I can do this for days.
Mexican standoff, same story for me with Snap-on!
Snap-On truck: "My ****'s broken." "Oh ok, heres a new one." "did I sell that to you, I don't remember it?" "nope, I got it on ebay" "oh, that's why, here's the new one"
Oh yea, I can see that happening for me, Hell, I cannot even get warranty on stuff I personally bought off the truck, like that would work!
She has warrantied NON SNAP-ON tools that I did NOT buy from her for me, even.
How about sharing what your balance with this great dealer is right now? 1000.00 or more yes? I rest my case!
Nope, never once have a carried any credit on the snap on truck, nor do I own credit cards. I'm firmly against it. If I don't have the cash, I don't need it.
I break the tips in my general automatic punches all the time. She had some, it happens the snap-on ones take the same tip, so I bought some. She tells me to put them in my general punches, then take the old ones from my general punches back in the envelopes and bring them back to her, and she'll warranty the GENERAL tips out, and give me ANOTHER package of Snap-On ones.
Goes right back to continued dollars spent!
I continued to spend money at sears, didn't do me any good.
I broke my Streamlight, she carries them, but I didn't buy it from her. She not only sent it to them for warranty, but she provided me with a LOANER for two weeks for a tool I never bought from her in the first place!
Yeah, it's that easy.
Yup, I am sure it is, you are on a route, have a fat balance and keep on throwing more money her way like there is no tomorrow! Gee go figure that one out!
No balance. Last year I only spent under $1000 on the truck, this year I'm over $600 already, though.
It depends on your Sears stores (although I hear most completely **** anymore), and your Snap-On dealer.
__________________Fortunate for me I have never had any issues with Sears warranty so I would not know! BTW, My warranty isuues were not with one Snap-on dealer, but rather with the first dealer I ever used, and every single dealer I have used since then in multiple states, for decades! The great part about Sears warranty for me is they do not need to see how much I recently spent and with who, nor how much I currently owe to get the great warranty service I have experienced!
The bad part for me is, Sears doesn't have to see how much I do or do not spend to try and screw me every time I walk in.
As I've said before, all this will depend on your local Sears, and the Snap-On dealer. A few years ago, the SEars here were great. They aren't anymore. I'm starting to get rid of Craftsman for Snap-On, just due to the hassle. I would rather pay 4x what a tool is worth, than try and deal with Sears.
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nissan_crawler
Well-known member
No, it's NOT because I'm a pro. People she's never seen before, that she has to enter int he computer, have came on the truck in the parking lot at work, and swapped out a tool and left. EVERYBODY gets that service on *this* truck.
Uncle Buck
Banned
Originally Posted by hholmberg
Quote:
Originally Posted by nissan_crawler View Post
Returning a tool at sears is 10x the pain in the *** that getting one exchanged on the Snap-On truck is.
Funny, I have never had any problems with Sears, not once!
I've had problems with two in Wichita, one in Minneapolis, and one in North Dakota.
"This screwdriver isn't warrantied" "it said it was" "but the tip was obviously used to open a paint can and broke" "funny, I'm an aircraft mechanic not a painter"
I call BS on this one, the lowly screwdriver is the easieast Crafty tool of all to get warrany service on! What did you do, tell them you used it as a prybar?BTW, my Snappy dealers were always quick to point out to me that their S driver handles were not warranted, only the blades, I never heard any **** like that at Sears, they always simply replaced my S drivers on the spot, no questions asked, if that is not enough I have had multiple instances of them replacing a tool with a more expensive version if they did not have the exact model I needed to replace!
Nope, I just handed it and said it broke while I was using it (which was on a screw, even). The brilliant associate determined the damage was from a paint can. Oh, and I've seen Snap-On handles get replaced when the blades get loose. Sears has ALWAYS refused to upgrade me on an item, see below.
"to *warranty* the couple LIFETIME warranty taps you have that are broken, we can only exchange you for this no-warranty chinese set"
Read your warranty, Sears has never had a lifetime warranty on taps & dies, drill bits and files, or expendables of any kind. Not real difficult to find the warranty and no, it has not changed!
Yes, yes they have. It's a 30 or so year old tap and die set, with a very clear lifetime warranty on the case. It's dads, not mine, not that it matters. He has lifetime warranty drill bit sets, too. The warranty HAS changed, and they will NOT honor the original warranty sold with the tool.
I will check my tap/die set and get back with you, additionally I think I still have a few old tool catalogs at home going back to the 60's and 70's that might also shed some light on this, but I never recall seeing a lifetime warranty on taps/dies and bits of any sort ever, so I will check and If I find differently let you know.
"we will only *warranty* your LIFETIME torque wrench with this 90 day warranty one"
Neither Sears, nor Snap-on have a lifetime warranty on the calibration of a torque wrench, Sears will however warrant the ratchet drive of your torque wrench for life and I am sure most others will as well. I am strictly speaking of written warrantys, not the sweetheart deal you might have lucked into due to a particular dealer.
I wasn't talking about calibration, and the torque wrench they were trying to exchange dad for ONLY had a 90 day warranty, on ALL of it.
"your wrench isn't under warranty" "why?" "you were using it professionally" "it's a professional wrench!!"
No one would know you are using it professionally unless you are ignorant enough to tell them that, what, do you have pro wrench tattood to your forhead or something?
No, I was wearing my work shirt with my name on it. It's the second largest employer in the state, not too hard for somebody to figure out. Why is it ignorant? It's a PROFESSIONAL wrench, professional use shouldn't matter.
That exclusion has been with sears for decades, what Snap-on and the trucks can shaft the weekend wrench but Sears cannot limit the warranty to pro users, the rule has been there forever, just change clothes and get your replacement, easy enough!
"The Craftsman name and 18mm on my socket are upside down, I would like one with the printing the right way" "we can't do that" "why, I just bought the set two days ago" "it's not defective" "it's not? then what in the hell do you call having stamped it wrong?"
Being honest I would want that echanged too and I think if you went to another Sears, or tried another associate they would do just that. Gee, your experiences with Sears run parallel to mine with Snap-on!
I had 3 associates, a manager, and they were on the hotline.
"What are you returning this tap driver for?" "the prongs bent out while using a tap" "well, that's from using too big of a tap" "it came with the damn driver!!"
All I can say to this is how the heck do you screw up a tap driver, that must take some kind of special talent?
Tap got tight, the prongs bent like butter. I threw the t-handle from my chinese tap set on it, and it worked fine.
Exchange a broken pair of dykes, they *claim* they only have smaller model now, one I have is discontinued, so I get smaller model. Fast forward 5 weeks or so, and I see my old model on the shelf while getting other tools. I go to work, get exchange receipt, and smaller dykes and go back and tell them I want the other pair.
"We can't do that." "why not?" "we cant upgrade tools" "it's not an upgrade, that's what I had the first time when you lied to me and said it wasn't being made anymore!!!" "yes, but you accepted the smaller pair, so now it's an upgrade" "what the...are you serious?" "yes, we don't do upgrades" "it's not, you downgraded me!!! I just want what I had to start with when you lied and said they weren't made!!" "sorry, I can't do upgrades"
Just as ignorant as most of my warranty experiences with Snap-on!
That took a call to the regional manager for a stinking pair of dykes to get exchanged.
Trust me, I can do this for days.
Mexican standoff, same story for me with Snap-on!
Snap-On truck: "My ****'s broken." "Oh ok, heres a new one." "did I sell that to you, I don't remember it?" "nope, I got it on ebay" "oh, that's why, here's the new one"
Oh yea, I can see that happening for me, Hell, I cannot even get warranty on stuff I personally bought off the truck, like that would work!
She has warrantied NON SNAP-ON tools that I did NOT buy from her for me, even.
How about sharing what your balance with this great dealer is right now? 1000.00 or more yes? I rest my case!
Nope, never once have a carried any credit on the snap on truck, nor do I own credit cards. I'm firmly against it. If I don't have the cash, I don't need it.
I break the tips in my general automatic punches all the time. She had some, it happens the snap-on ones take the same tip, so I bought some. She tells me to put them in my general punches, then take the old ones from my general punches back in the envelopes and bring them back to her, and she'll warranty the GENERAL tips out, and give me ANOTHER package of Snap-On ones.
Goes right back to continued dollars spent!
I broke my Streamlight, she carries them, but I didn't buy it from her. She not only sent it to them for warranty, but she provided me with a LOANER for two weeks for a tool I never bought from her in the first place!
Yeah, it's that easy.
Yup, I am sure it is, you are on a route, have a fat balance and keep on throwing more money her way like there is no tomorrow! Gee go figure that one out!
No balance. Last year I only spent $400 on the truck, this year I'm over $600 already, though.
It depends on your Sears stores (although I hear most completely **** anymore), and your Snap-On dealer.
__________________Fortunate for me I have never had any issues with Sears warranty so I would not know! BTW, My warranty isuues were not with one Snap-on dealer, but rather with the first dealer I ever used, and every single dealer I have used since then in multiple states, for decades! The great part about Sears warranty for me is they do not need to see how much I recently spent and with who, nor how much I currently owe to get the great warranty service I have experienced!
The bad part for me is, Sears doesn't have to see how much I do or do not spend to try and screw me every time I walk in.
As I've said before, all this will depend on your local Sears, and the Snap-On dealer. A few years ago, the SEars here were great. They aren't anymore.
I think it best to let this one go, cause we will not be finding any common ground with this one!
Quote:
Originally Posted by nissan_crawler View Post
Returning a tool at sears is 10x the pain in the *** that getting one exchanged on the Snap-On truck is.
Funny, I have never had any problems with Sears, not once!
I've had problems with two in Wichita, one in Minneapolis, and one in North Dakota.
"This screwdriver isn't warrantied" "it said it was" "but the tip was obviously used to open a paint can and broke" "funny, I'm an aircraft mechanic not a painter"
I call BS on this one, the lowly screwdriver is the easieast Crafty tool of all to get warrany service on! What did you do, tell them you used it as a prybar?BTW, my Snappy dealers were always quick to point out to me that their S driver handles were not warranted, only the blades, I never heard any **** like that at Sears, they always simply replaced my S drivers on the spot, no questions asked, if that is not enough I have had multiple instances of them replacing a tool with a more expensive version if they did not have the exact model I needed to replace!
Nope, I just handed it and said it broke while I was using it (which was on a screw, even). The brilliant associate determined the damage was from a paint can. Oh, and I've seen Snap-On handles get replaced when the blades get loose. Sears has ALWAYS refused to upgrade me on an item, see below.
"to *warranty* the couple LIFETIME warranty taps you have that are broken, we can only exchange you for this no-warranty chinese set"
Read your warranty, Sears has never had a lifetime warranty on taps & dies, drill bits and files, or expendables of any kind. Not real difficult to find the warranty and no, it has not changed!
Yes, yes they have. It's a 30 or so year old tap and die set, with a very clear lifetime warranty on the case. It's dads, not mine, not that it matters. He has lifetime warranty drill bit sets, too. The warranty HAS changed, and they will NOT honor the original warranty sold with the tool.
I will check my tap/die set and get back with you, additionally I think I still have a few old tool catalogs at home going back to the 60's and 70's that might also shed some light on this, but I never recall seeing a lifetime warranty on taps/dies and bits of any sort ever, so I will check and If I find differently let you know.
"we will only *warranty* your LIFETIME torque wrench with this 90 day warranty one"
Neither Sears, nor Snap-on have a lifetime warranty on the calibration of a torque wrench, Sears will however warrant the ratchet drive of your torque wrench for life and I am sure most others will as well. I am strictly speaking of written warrantys, not the sweetheart deal you might have lucked into due to a particular dealer.
I wasn't talking about calibration, and the torque wrench they were trying to exchange dad for ONLY had a 90 day warranty, on ALL of it.
"your wrench isn't under warranty" "why?" "you were using it professionally" "it's a professional wrench!!"
No one would know you are using it professionally unless you are ignorant enough to tell them that, what, do you have pro wrench tattood to your forhead or something?
No, I was wearing my work shirt with my name on it. It's the second largest employer in the state, not too hard for somebody to figure out. Why is it ignorant? It's a PROFESSIONAL wrench, professional use shouldn't matter.
That exclusion has been with sears for decades, what Snap-on and the trucks can shaft the weekend wrench but Sears cannot limit the warranty to pro users, the rule has been there forever, just change clothes and get your replacement, easy enough!
"The Craftsman name and 18mm on my socket are upside down, I would like one with the printing the right way" "we can't do that" "why, I just bought the set two days ago" "it's not defective" "it's not? then what in the hell do you call having stamped it wrong?"
Being honest I would want that echanged too and I think if you went to another Sears, or tried another associate they would do just that. Gee, your experiences with Sears run parallel to mine with Snap-on!
I had 3 associates, a manager, and they were on the hotline.
"What are you returning this tap driver for?" "the prongs bent out while using a tap" "well, that's from using too big of a tap" "it came with the damn driver!!"
All I can say to this is how the heck do you screw up a tap driver, that must take some kind of special talent?
Tap got tight, the prongs bent like butter. I threw the t-handle from my chinese tap set on it, and it worked fine.
Exchange a broken pair of dykes, they *claim* they only have smaller model now, one I have is discontinued, so I get smaller model. Fast forward 5 weeks or so, and I see my old model on the shelf while getting other tools. I go to work, get exchange receipt, and smaller dykes and go back and tell them I want the other pair.
"We can't do that." "why not?" "we cant upgrade tools" "it's not an upgrade, that's what I had the first time when you lied to me and said it wasn't being made anymore!!!" "yes, but you accepted the smaller pair, so now it's an upgrade" "what the...are you serious?" "yes, we don't do upgrades" "it's not, you downgraded me!!! I just want what I had to start with when you lied and said they weren't made!!" "sorry, I can't do upgrades"
Just as ignorant as most of my warranty experiences with Snap-on!
That took a call to the regional manager for a stinking pair of dykes to get exchanged.
Trust me, I can do this for days.
Mexican standoff, same story for me with Snap-on!
Snap-On truck: "My ****'s broken." "Oh ok, heres a new one." "did I sell that to you, I don't remember it?" "nope, I got it on ebay" "oh, that's why, here's the new one"
Oh yea, I can see that happening for me, Hell, I cannot even get warranty on stuff I personally bought off the truck, like that would work!
She has warrantied NON SNAP-ON tools that I did NOT buy from her for me, even.
How about sharing what your balance with this great dealer is right now? 1000.00 or more yes? I rest my case!
Nope, never once have a carried any credit on the snap on truck, nor do I own credit cards. I'm firmly against it. If I don't have the cash, I don't need it.
I break the tips in my general automatic punches all the time. She had some, it happens the snap-on ones take the same tip, so I bought some. She tells me to put them in my general punches, then take the old ones from my general punches back in the envelopes and bring them back to her, and she'll warranty the GENERAL tips out, and give me ANOTHER package of Snap-On ones.
Goes right back to continued dollars spent!
I broke my Streamlight, she carries them, but I didn't buy it from her. She not only sent it to them for warranty, but she provided me with a LOANER for two weeks for a tool I never bought from her in the first place!
Yeah, it's that easy.
Yup, I am sure it is, you are on a route, have a fat balance and keep on throwing more money her way like there is no tomorrow! Gee go figure that one out!
No balance. Last year I only spent $400 on the truck, this year I'm over $600 already, though.
It depends on your Sears stores (although I hear most completely **** anymore), and your Snap-On dealer.
__________________Fortunate for me I have never had any issues with Sears warranty so I would not know! BTW, My warranty isuues were not with one Snap-on dealer, but rather with the first dealer I ever used, and every single dealer I have used since then in multiple states, for decades! The great part about Sears warranty for me is they do not need to see how much I recently spent and with who, nor how much I currently owe to get the great warranty service I have experienced!
The bad part for me is, Sears doesn't have to see how much I do or do not spend to try and screw me every time I walk in.
As I've said before, all this will depend on your local Sears, and the Snap-On dealer. A few years ago, the SEars here were great. They aren't anymore.
I think it best to let this one go, cause we will not be finding any common ground with this one!
Next time you break a Snap On tool (which is never supposed to happen) go take it to a different Snap-On driver you have never seen before. Step up on his truck and ask him to give you a new tool for your broken one, and let us know what happens.
That will be the experience MOST people will have. On the other hand, get someone to walk into a Sears that they have never stepped foot in, and see how much hassle they get for exchanging a Craftsman tool.
I know which scenario I would rather be in. No dealer or store is perfect, but it's common knowledge that Sears has the most liberal return policy for their tools compared to all the others.
nissan_crawler
Well-known member
THe previous dealer sucked, I've said that many times on this board. However, the dealer I'm at now WILL and DOES warranty ANY tool that ANY person brings in the truck. It doesn't matter if she's seen you or not.
What is surprising to me after reading much of this is that I went to a Snappy dealer with a broken socket, screwdriver (used as prybar), punch, and cutters ALL OVER 20 YEARS OLD AND BELONGING TO MY FATHER and he replaced all of them with nice new models. I had never bought a thing from him (I have since) and he was totally agreeable about replacing the tools. It made me feel bad actually. In any case, sounds like I was lucky to deal with such a lenient Snap-On dealer.
MAD
Well-known member
Some Snap-on dealers are pricks.
Some Sears associates and managers are idiots.
End of story.
edit- In fairness to all I will add :
Some customer's warranty expectations are totally unreasonable.
Some Sears associates and managers are idiots.
End of story.
edit- In fairness to all I will add :
Some customer's warranty expectations are totally unreasonable.
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Uncle Buck
Banned
Agreed, if I had gotten great service I would not be soured on them! For the most part I have had great experiences with what overall I deem a great product! Damned shame I have had such lousy luck getting any warranty on just a handfull of broken tools through the years! If the poor service was simply one guy I might think yea, it is him, unfortunately this has happened in multiple instances and states for decades with me, so I guess you might be able to figure out why I am a bit soured on Snap-on!
Merkava_4
Banned
That is one very confusing post hholmburg; I can't tell which part is nissan_crawler's and which part is yours.
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Uncle Buck
Banned
That is one very confusing post hholmburg; I can't tell which part is nissan_crawler's and which part is yours.
If you look at the previous back and forths it would be a bit easier. The one you quoted above has my entrys in bold. I am done with the issue though for now.
Merkava_4
Banned
It's a shame since you put so much effort into the post and yet it's so difficult to comprehend because you elected to exclude the quote function.
Uncle Buck
Banned
It's a shame since you put so much effort into the post and yet it's so difficult to comprehend because you elected to exclude the quote function.
Everything in black bold going back and forth between Nissan and me was mine, the normal print or red was his.
nissan_crawler
Well-known member
.....MAD
Well-known member
They figured out the perfect system. -The tool breaks and you don't want them to replace it.
Merkava_4
Banned
I just try my best to use the tool properly within its scope of design so that if it does fail, it's on them; not me.
For me to turn in the yard sale wrench was a totally unethical I know, but I was sure happy to get my shiny new 17mm.
krusty the clown
Member Emeritus
wow........valium for everybody!!!!!!!!!!! the only time i have ever had a problem getting a tool warranteed was with a cornwell dealer.
Underdog
Well-known member
Has anyone tried to bypass the truck and ship the broken tool directly back to Snap-On? Even if you pay the one-way shipping it might make it easier.
This works every time!!!!!
paramudduck
Well-known member
During the time I did pro and semi pro wrenching it was mainly the luck of the draw on warranty issues. Now the one Cornwell truck I saw a few times was great about helping you out. Then he retired and no one ever showed up again.
MAC we had one dealer that was fair followed by five who could watch it break in your hand and would still try to deny the warranty.
If all the Snap On dealers were like my first one. I would have completely replaced my tools with Snappy.
As I mentioned before I had a Snap On ratchet fail spinning out a spark plug on it's first use. I had broken the plug loose with a breaker bar earlier. Plugs had only been in for two weeks . I had to go to corporate to get that one replaced.
It's just the luck of the draw as to what you get in my experience. I truly envy those of you who have great dealers on the trucks.
MAC we had one dealer that was fair followed by five who could watch it break in your hand and would still try to deny the warranty.
If all the Snap On dealers were like my first one. I would have completely replaced my tools with Snappy.
As I mentioned before I had a Snap On ratchet fail spinning out a spark plug on it's first use. I had broken the plug loose with a breaker bar earlier. Plugs had only been in for two weeks . I had to go to corporate to get that one replaced.
It's just the luck of the draw as to what you get in my experience. I truly envy those of you who have great dealers on the trucks.
Merkava_4
Banned
I did that with a 5/8 Cornwell wrench one time. I don't remember what was wrong with the wrench I sent in, but the one they sent back to me must've been the best one they had in the whole factory because it is gorgeous!
fourfeathers
Well-known member
I had a copy of the receipt for a Central Pnuematic tool, (the original goes to accounting) and the guy wouldn't warranty it. He said I coulda scammed it somehow. I told the SOB manager that I could just buy this new one, return the old one on the new receipt next week, and beat him anyways.
I don't think he liked that.
billymade
Well-known member
I think it would be interesting, if a Snap-On dealer would talk about what they think and do in relation to warranty issues. Their perspective would be enlightening. Maybe that would be too revealing and they wouldn't even want to talk about it! Hey any dealers on this board?
nissan_crawler
Well-known member
I think it would be interesting, if a Snap-On dealer would talk about what they think and do in relation to warranty issues. Their perspective would be enlightening. Maybe that would be too revealing and they wouldn't even want to talk about it! Hey any dealers on this board?
Ann, my Snap-On dealer happened to come into work tonight to look at somebody's toolbox to give a trade-in price. There were a few tools I had she wanted to look at that I had told her about, so she could maybe carry them. Anyhow, we ended up talking for almost an hour. She flat out told her markup (not divulging, it's irrelevant for this) and several other things. I asked about warranty, she said she has very little trouble getting things warrantied through Snap-On. She goes through the same place that our old ******** guy refused warranties left and right on this supposed basis. I HAVE heard her tell people (including me once) that she would send it in, but not give a new tool until she new if it would be warrantied, on some sketchier things. If the person was willing to pay new price if the warranty didn't go through, she would hand them a tool on the spot for free at that point, and wait until warranty get denied before she would charge. However, as far as I know, it always has been warrantied, and then she gives the person a new tool.
My point? More than likely it's a ******** sob story from your dealer, not wanting to deal with it.
More to the point of this question, I bought a beat up 3/8" Snap-on 30 tooth round head ratchet with some other sockets and stuff, sold them to end up with $5 in the ratchet. I then took it in and she gave me $40 credit on it towards a new 72 tooth round head. $30 + the $5 in the old one, and I had a new 72 tooth 3/8" ratchet. All this was with the knowledge of what I paid for it, too.
If you can find the right dealer, you'll get more than $5 off a new one for your broken one.
Hell, I'll put my money where my mouth is:
Jamie and Ann Eastman
Cloud 9 Tools
PO Box 9624
Wichita, KS 67227-0624
Business: 316-946-9475
Mobile: 316-761-1763
If you talk to Ann, tell her Jared Jorstad from Cessna told you to try her. NOW, IF she agrees to help, you will probably have to pay shipping, you can't expect her to eat that with you never having bought something from her.
Will she do anything? I don't know, but you can try. If she can't, she most definitely will be able to tell you what to do about it.
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eschoendorff
Well-known member
billythshoe
Member
The 20 yr relationship I have with my Snapon deal has never posed a problem in regaurds to hard line tool replacement. Never any questions, just repair or replacement with an equivalent piece including tools that were obsolete. If there is a problem you should call snapon in Wisc. and complain. You pay the big bucks up front for this service.
paramudduck
Well-known member
Honestly warranty issues have me to the point where I just buy the tools new if I need them now. I buy with no expectation of it ever being honored.
So most of the time I just hunt for deals and if they break, Oh well. Not much invested. If I actually manage to get a tool warrantied I am pleasantly surprised.
So most of the time I just hunt for deals and if they break, Oh well. Not much invested. If I actually manage to get a tool warrantied I am pleasantly surprised.
Uncle Buck
Banned
[email protected]
Active member
There was a warrenty given - It was "forever". That is a legal position Snap on took. They are legally required to stand behind it. I assume they would replace the wrench.
Uncle Buck
Banned
I would not be holding my breath on that one friend! They twist that warranty 14 ways from Sunday!
BTW: Welcome, nice to have you here with us.