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snap on warranty

gene2393

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Dec 3, 2011
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23
I was wondering how the snap on warranty works, I have many snap on sockets/wrenches that are wore out (yard sale finds) and I was wondering if snap on would warranty them If I was to send them in or something. I do not know where the nearest snap on dealer is to me (I work in Bondurant, Wyoming about an hour out side of Jackson Hole), how would this work for me?

Gene
 
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BHH

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Apr 1, 2011
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I am sure if you were to try to warranty one or two items you would be fine, but they have the right to ask for proof of purchase. For the exact reason of people trying to send in old **** they buy at rummage sales.
 

BHH

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Craftsman on the other hand will take a bucket of rusty sockets no problem haha.
 

Davefr

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I was wondering how the snap on warranty works, I have many snap on sockets/wrenches that are wore out (yard sale finds) and I was wondering if snap on would warranty them If I was to send them in or something. I do not know where the nearest snap on dealer is to me (I work in Bondurant, Wyoming about an hour out side of Jackson Hole), how would this work for me?

Gene

You might be able to get SO customer service to waive the proof of purchase requirement for a couple small items. (especially if you have an online account with SO.com that shows some sales activity)

However the warranty is only for the original purchaser and for defects. SO is stepping up this enforcement. However a dealer can do whatever they want.

Buying a bucket of **** tools at g-sales and having SO provide you brand new shiny replacements isn't the intent of the warranty.

Find a friend that does a ton of business with a local SO dealer and you'll have a better chance.
 

mrshaun

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Killeen - Fort Hood
if you come to me with a bucket of sockets i will do a few at a time. i like to have my stock for my paying customers that i see on a weekly basis. I had a guy show up at my house every weekend coming from another city to try and have me warranty stuff for him. I told him monday-friday is fine, but sunday night or saturday night is not acceptable.
 

otis66

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Snap On does not warranty worn out tools. Only breaks and defects. If the tool is worn out the life of the tool is up. Your Snap On dealer may break the sockets for you. It depends on how good of a custermer you are.
 

PinkLinc

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Jan 12, 2011
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Phoenix, AZ
I was wondering how the snap on warranty works, I have many snap on sockets/wrenches that are wore out (yard sale finds) and I was wondering if snap on would warranty them If I was to send them in or something. I do not know where the nearest snap on dealer is to me (I work in Bondurant, Wyoming about an hour out side of Jackson Hole), how would this work for me?

Gene

Don't abuse the system Gene. That's not the point of the warranty.
 

otis66

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I was wondering how the snap on warranty works, I have many snap on sockets/wrenches that are wore out (yard sale finds) and I was wondering if snap on would warranty them If I was to send them in or something. I do not know where the nearest snap on dealer is to me (I work in Bondurant, Wyoming about an hour out side of Jackson Hole), how would this work for me?

Gene

Try calling/E-mailing Snap On Tools. They may help you.
 

tjmonsen5

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Only BROKEN tools are warrantied. The warranty does not cover worn out tools, especially ones that were bought from a flea market/garage sale.
 

Chuckdeeznutz

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May 24, 2012
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I bought an old mechanics box once with all rusted and worn out SO tools and my guy warrantied all of them. When he was warranting them he actually broke most of them in a vise and this was my dealer doing this.
 

wafrederick

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Holton,Mi
Try to break them first,Snap On does not warranty anything worn out.My father was working at a Chrysler dealership at the time,had a couple worn out sockets and the dealer would not warranty them,It was probally a Matco dealer at the time.Put an allen wrench in a vice also grabbing for the breaker bar with a 1/2 to 3/8 adaptor on it attaching each worn out socket on.Finally did slide on the socket on the allen wrench pulled on the breaker and broke the sockets.The dealer saw it and warrantied them on the spot.
 

wornoutoldman

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Conover WI "God's Country"
Worn out is broken. I've had dozens of worn out tools, wrenches, sockets, screwdrivers and more replaced under Snap on's warranty. I am/was a long standing, money spending, customer and would not accept a denial of warranty from them. That said I've never been denied waranty service from my past dealers and or corporate (or have been asked to provide receipts). You pay the big money you get the good service.
 

tjmonsen5

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Crystal Lake IL
Worn out is broken. I've had dozens of worn out tools, wrenches, sockets, screwdrivers and more replaced under Snap on's warranty. I am/was a long standing, money spending, customer and would not accept a denial of warranty from them. That said I've never been denied waranty service from my past dealers and or corporate (or have been asked to provide receipts). You pay the big money you get the good service.

If you were the original purchaser of the socket then Im all for a warranty replacement.

The OP is not entitled to new snap-on just because he found some old worn out ones at a garage sale.
 

otis66

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I bought an old mechanics box once with all rusted and worn out SO tools and my guy warrantied all of them. When he was warranting them he actually broke most of them in a vise and this was my dealer doing this.

My dear will do the same thing. Sometimes he'll ask me to do it to save him some time.
 
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otis66

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Worn out is broken. I've had dozens of worn out tools, wrenches, sockets, screwdrivers and more replaced under Snap on's warranty. I am/was a long standing, money spending, customer and would not accept a denial of warranty from them. That said I've never been denied waranty service from my past dealers and or corporate (or have been asked to provide receipts). You pay the big money you get the good service.

If your a good customer the dealer will eat it or just brake the tool him self. My Snap On dealer is the best.
 

otis66

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If you were the original purchaser of the socket then Im all for a warranty replacement.

The OP is not entitled to new snap-on just because he found some old worn out ones at a garage sale.

No were in the Snap On tools warranty does it say this. I have bought other tool makers tools from my Snap On tools dealer as well as Snap On tools from other tool makers. And all of my used tools were under warranty. My SnapOn dealer even warranteed a MAC ratchet for me when my MAC tool dealer went belly up.
 

Davefr

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No were in the Snap On tools warranty does it say this.

Direct from SO's Warranty; "This warranty only extends to the original Customer and cannot be transferred or assigned".

I'm not a shill for SO. I just hate the g-sale/reseller crowd for abusing warranty policies. It makes it more difficult for those with legitimate claims.
 

otis66

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Direct from SO's Warranty; "This warranty only extends to the original Customer and cannot be transferred or assigned".

I'm not a shill for SO. I just hate the g-sale/reseller crowd for abusing warranty policies. It makes it more difficult for those with legitimate claims.

I have bought Snap On tools from my MAC dealer and had them warrantied by Snap On and vice versa.
 

tjmonsen5

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I have bought Snap On tools from my MAC dealer and had them warrantied by Snap On and vice versa.

Yes dealers will do this. The warranty says that it applies to the original purchaser to keep the flea market/ garage sale guys from getting new tools for free. The dealers can do whatever they want, its their business.
 

wornoutoldman

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Direct from SO's Warranty; "This warranty only extends to the original Customer and cannot be transferred or assigned".

That is an arguable point since that is a newer policy and would have no bearing on a tool purchased in say 1985. Plus I like to argue :evil: :thumbup:

However that said I am now and will always be a Snap on original purchaser and aficionado.
 

Mr_John

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May 12, 2011
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If you were the original purchaser of the socket then Im all for a warranty replacement.

The OP is not entitled to new snap-on just because he found some old worn out ones at a garage sale.

He didn't "find" them, he paid for them. In fact, the person who sold them, likely received a much higher price for them (as opposed to other no-name tools) because the OP thought they were genuine Snap-On with a lifetime warranty. That warranty goes both ways... just check out eBay and all of these (likely) retired mechanics selling their 20 yr old SO torque wrench for over $100.

At any rate, I'd forget the trucks as they aren't going to want to warranty your tools, you'll likely have to give SO customer service a call @ 1-877-762-7664. Although, they appear to require an original receipt and even if you received one from the garage sale, I'm not sure they'd consider it acceptable. It's worth a try to at least give them a call, though. It is a bit disappointing to me that SO charge 10x - 20x what Harbor Freight does for a socket or a ratchet, but you can walk into any HF with your $10 broken ratchet and they'll swap it out, while an $88 F80 3/8 SO ratchet will likely require you paying for shipping and even then the warranty is likely conditional.
 

signcrafter

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He didn't "find" them, he paid for them. In fact, the person who sold them, likely received a much higher price for them (as opposed to other no-name tools) because the OP thought they were genuine Snap-On with a lifetime warranty. That warranty goes both ways... just check out eBay and all of these (likely) retired mechanics selling their 20 yr old SO torque wrench for over $100.

At any rate, I'd forget the trucks as they aren't going to want to warranty your tools, you'll likely have to give SO customer service a call @ 1-877-762-7664. Although, they appear to require an original receipt and even if you received one from the garage sale, I'm not sure they'd consider it acceptable. It's worth a try to at least give them a call, though. It is a bit disappointing to me that SO charge 10x - 20x what Harbor Freight does for a socket or a ratchet, but you can walk into any HF with your $10 broken ratchet and they'll swap it out, while an $88 F80 3/8 SO ratchet will likely require you paying for shipping and even then the warranty is likely conditional.

First, HF has the same policy as snap on and from what I have read they are also enforcing the receipt policy. Second, if you don't have a dealer and need a snap on tool warrantied you can email them and they will email you a prepaid ups label to send your tools in so you never have to pay for shipping with snap on.

If you buy a bucket of rusty worn out tools dirt cheap just to try and get new tools I don't feel that is right. If you buy a used tool and are using it and it breaks then that is what the warranty is for. What's funny is when I read a post about someone complaining that craftsman tools are being sourced over seas now and that snap on doesn't have the USA stamp on it anymore. But they have no problem buying tools for dirt cheap and expecting brand new tools. Hmmm, wonder why production is being sent overseas. Everybody wants shiny new tools that say USA but they want them for the price of used rusty worn out tools.
 
Last edited:

Brad54

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Direct from SO's Warranty; "This warranty only extends to the original Customer and cannot be transferred or assigned".

I'm not a shill for SO. I just hate the g-sale/reseller crowd for abusing warranty policies. It makes it more difficult for those with legitimate claims.

If the socket is cracked, chrome is flaking, the ratchet is seized, or the wrench opening is spread or stripped, that IS a legitimate claim.

They sold the tool and warrantied it against those things.

How long ago was the warranty written to cover only the original purchaser?

-Brad
 

wafrederick

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Jul 3, 2010
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Holton,Mi
I heard this today,Snap On is talking dropping the warranty on the Blue Point line.I bought broken Snap On tools on Ebay and dealer down the road in my area fixed them with no questions asked,a couple ratchets and one breaker bar.
 

chadster1

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Aug 25, 2009
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Terrell, Texas
I heard this today,Snap On is talking dropping the warranty on the Blue Point line.I bought broken Snap On tools on Ebay and dealer down the road in my area fixed them with no questions asked,a couple ratchets and one breaker bar.

You are so full of **** that it is not even funny.
 

Tony N.

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Jun 19, 2011
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There should be a sticky about Snap-on warranty. Every week we have the same discussion.
 

signcrafter

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I heard this today,Snap On is talking dropping the warranty on the Blue Point line.I bought broken Snap On tools on Ebay and dealer down the road in my area fixed them with no questions asked,a couple ratchets and one breaker bar.

I thought you always say that your snap on guy won't warranty anything for you because he is such a bad dealer?
 

Murphy4570

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West Deptford NJ
There should be a sticky about Snap-on warranty. Every week we have the same discussion.

Hah I agree with that!


I just got a torque wrench back from a recalibration from my dealer, $65. Considering I bought it used for $100, and it sells for over $300 new, I think I'm doing well.

Snappy's warranty seems to get abused a lot from the yard sale rummagers. I don't think it is fair that a company has to take it on the chin for tools that they made 40+ years ago, that have changed hands God knows how many times since original purchase.

Hell, I have some mid 1920's Snappy 5/8 drive sockets that are a bit beat up, those should be warranty-able right? :lol_hitti
 

GeorgiaHybrid

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Extreme NW Georgia
I heard this today,Snap On is talking dropping the warranty on the Blue Point line.I bought broken Snap On tools on Ebay and dealer down the road in my area fixed them with no questions asked,a couple ratchets and one breaker bar.

Let me guess, your uncles second cousin by his 4th marriage heard from his next door neighbors kid sister that her friends dad listened to the guy down the road talking about a trip he made out west who heard third hand that a guy couldn't get his rusty assed, broken flea market find, Blue Points replaced with new tools so he said the warranty was dropped.

Is that about right? Where do you come up with this ****? Do you just crave attention and dream up stuff?
 

FunkyfullWidth

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Oct 3, 2011
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Three Rivers, ma
Alot of dealers handle the warranty differently. I'm always told when I buy something, lifetime warranty. If you don't like what it does, return it. Stripped or broken screwdriver. worn out square end on a socket. I've gotten a few items warrentied for friends, and usually told the dealer that. Never been an issue.

As far as the flea marketers buying up buckets of sockets, getting a warranty then reselling. Ya, that's a little messy. but if you buy a used item for the intent of actually working it, I see no harm in getting it warrantied.

On a side note. I'm not sure how far back SO records go. On the truck can they see everything you've purchased from them?
 

shurik06_83

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Apr 1, 2012
Messages
136
collect steel balls out of old bearings take a steel ball thats a bit to big to fit the socket place the socket in a vise with the ball apply pressure and pop , this is how i got a new set of impact sockets for my old worn out set
 

wafrederick

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Holton,Mi
A Snap On dealer in the Hart,Mi area said that,the Blue Point line will not be covered under warranty and this is no joke.
 
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