snap on warranty

[signcrafter]

A Snap On dealer in the Hart,Mi area said that,the Blue Point line will not be covered under warranty and this is no joke.

What was his name? Can you give me his number so I can call him and ask him? And then call snap on and ask them about what this dealer said just to make sure it's "no joke"?

I think that since you are always talking **** about how snap on ***** and mac is so great that the dealer just doesn't want to deal with your bullcrap anymore and just told you that so you would get off his truck because he doesn't want your business when all you do is talk **** about snap on. That's my theory.

 

[BobbyC]

A Snap On dealer in the Hart,Mi area said that,the Blue Point line will not be covered under warranty and this is no joke.

I heard the same thing a while back. I have a few BP tools so it piqued my interest.

http://www1.snapon.com/display/termsofsale.nws (#3)

So the info is false and SO will continue to warranty BP tools.



I've also seen some SO stuff at Costco that were made in China. That was a sad day.

 

[BHH]

Lets say I have about 60% of tools that I bought new off ebay, and I have some bigger purchases from Snap-on online. I want to get a relationship with a local driver and buy a few hundred dollars worth of stuff paid in full. You think that if I ever needed warranty work that my driver would do this if it was something I got off ebay?

 

[BobbyC]

Lets say I have about 60% of tools that I bought new off ebay, and I have some bigger purchases from Snap-on online. I want to get a relationship with a local driver and buy a few hundred dollars worth of stuff paid in full. You think that if I ever needed warranty work that my driver would do this if it was something I got off ebay?

I chased down a SO truck that has a route close to me and got his card (cell ph on it). They all seem to know each other as I bought most of my tools from another guy that has a route about 30 miles north of me. The new guy knew my old guy and was cool about fixing my 1/4" ratchet. I think they get refunds or credit from fixing/replacing tools from SO. I will buy from him when I need tools but I pretty much have all the tools I need (sockets (shallow and deep), ratchets, wrenches, etc).

I noticed some guys even buy SO pry bars and hammers. Even though I have some SO prybars, I usually buy cheaper off brand stuff that my MacTools guy had on his truck for tools I beat on.

 

[cundifc]

Lets say I have about 60% of tools that I bought new off ebay, and I have some bigger purchases from Snap-on online. I want to get a relationship with a local driver and buy a few hundred dollars worth of stuff paid in full. You think that if I ever needed warranty work that my driver would do this if it was something I got off ebay?

After you build a relationship with the dealer I'm sure they would do some stuff for you. I have asked my dealer to warranty a couple punches I bought off here that I had broke. I told him where i got them from and he had no problem. He even has said if I have gearwrench stuff that is broken bring it to him and he will replace it for me, knowing I have never bought any gearwrench stuff from him.

I also have bought a new box and a lot of stuff from him. Maybe that helps.

 

[Mr_John]

First, HF has the same policy as snap on and from what I have read they are also enforcing the receipt policy. Second, if you don't have a dealer and need a snap on tool warrantied you can email them and they will email you a prepaid ups label to send your tools in so you never have to pay for shipping with snap on.

If you buy a bucket of rusty worn out tools dirt cheap just to try and get new tools I don't feel that is right. If you buy a used tool and are using it and it breaks then that is what the warranty is for. What's funny is when I read a post about someone complaining that craftsman tools are being sourced over seas now and that snap on doesn't have the USA stamp on it anymore. But they have no problem buying tools for dirt cheap and expecting brand new tools. Hmmm, wonder why production is being sent overseas. Everybody wants shiny new tools that say USA but they want them for the price of used rusty worn out tools.

Well, Sears/Craftsman is Unconditional on most hand tools and you need no receipt. HF is essentially unconditional, and I have returned tools w/o a receipt and they will replace or refund. That said, I did read the SO return policy, but missed the part where SO sends you a free shipment label. You are correct, and that is a good policy... especially for such a premium brand.

The above said, let me just point out that this "rusty socket" biz is a bit absurd. Everyone keeps repeating it, but the OP just stated he bought them at a garage sale... and most PRIVATE people that own SO tools tend to take care of them. It's actually the mechanics that are often the hardest on the tools. So, the OP never stated he bought a bucket of rusty sockets, he's just stating that some of the sockets he purchased at yard sales are worn out and was wondering about warranty service. If you're a SO dealer or owner, then I'd think this would be positive for you as the warranty makes the tools more valuable.

By the way, I also own a few sets of PB Swiss drivers (Phillips, Flat Head, and Pozidrive) and PB Swiss uses a serial number on EVERYTHING they manufacture and can trace a product failure/warranty coverage back to the specific piece of steel that may have been used to manufacturer that tool. Wouldn't you think using serial numbers and product registration on every SO tool would be a good idea as well? This way the SO dealers could register ever tool right at the truck and SO Online could keep the same records.

 

[concealer404]

I heard this today,Snap On is talking dropping the warranty on the Blue Point line.I bought broken Snap On tools on Ebay and dealer down the road in my area fixed them with no questions asked,a couple ratchets and one breaker bar.

Excellent. So you're the reason we always have these discussions and SnapOn is cracking down on their regulations for the honest mechanics that really broke their own stuff.

 

[concealer404]

collect steel balls out of old bearings take a steel ball thats a bit to big to fit the socket place the socket in a vise with the ball apply pressure and pop , this is how i got a new set of impact sockets for my old worn out set

What the ****?

 

[BHH]

What the ****?

Yup, only takes a few to ruin it for everyone!

 

[gene2393]

im sorry if i stirred up anything i was just wondering about this, i have used various hand tools from taiwan sets-snap on and other higher end tools and ive never had to warranty anything, but also i have never bought higher end tools from a dealer always used (garage sales and thrift stores), i am looking in to getting another tool box (already have 2) but my plan is to upgrade things and acquire mainly snap on (and industrial brands).

gene

 

[signcrafter]

Well, Sears/Craftsman is Unconditional on most hand tools and you need no receipt. HF is essentially unconditional, and I have returned tools w/o a receipt and they will replace or refund. That said, I did read the SO return policy, but missed the part where SO sends you a free shipment label. You are correct, and that is a good policy... especially for such a premium brand.

The above said, let me just point out that this "rusty socket" biz is a bit absurd. Everyone keeps repeating it, but the OP just stated he bought them at a garage sale... and most PRIVATE people that own SO tools tend to take care of them. It's actually the mechanics that are often the hardest on the tools. So, the OP never stated he bought a bucket of rusty sockets, he's just stating that some of the sockets he purchased at yard sales are worn out and was wondering about warranty service. If you're a SO dealer or owner, then I'd think this would be positive for you as the warranty makes the tools more valuable.

By the way, I also own a few sets of PB Swiss drivers (Phillips, Flat Head, and Pozidrive) and PB Swiss uses a serial number on EVERYTHING they manufacture and can trace a product failure/warranty coverage back to the specific piece of steel that may have been used to manufacturer that tool. Wouldn't you think using serial numbers and product registration on every SO tool would be a good idea as well? This way the SO dealers could register ever tool right at the truck and SO Online could keep the same records.

You are correct that sear/craftsman is unconditional without a receipt. Not sure if you have noticed but the craftsman tools have been transitioning production over seas. Not saying this is all due to people abusing the warranty, but it sure can't be good for business when people buy a tool for a dime and take it in to get brand new. HF and snap on both have the original owner policy, how they chose to enforce it is up to them but both of them can require proof of purchase if they want to. From what I have read neither of them really enforces it.

The OP stated "many worn out snap on tools". I'm not going to be the moral police, I'll let snap on decide if old worn out tools bought second hand should be warrantied or not. In my opinion if you buy a used tool in usable condition and are using it and it breaks then warranty it. But if you buy old worn out tools for pennies hoping to take advantage of the system and trade them in for brand new then you are abusing the system. If you buy a worn out tool you pay a worn out price and get a worn out tool. But to each their own. You can find decent used snap on tools for half the price of new that are usable condition, then if one breaks down the road warranty it. But to have "many worn out snap on tools" to me would indicate buying them worn out and paying worn prices for them. If you pay for a worn out tool why should you be able to get a brand new one for free? Everybody has their own set of morals so to each their own.

 

[osborn.ozzy]

For the price that SOMEONE paid for the tool it shouldn't matter who warranty's it.

 

[Mr_John]

im sorry if i stirred up anything i was just wondering about this, i have used various hand tools from taiwan sets-snap on and other higher end tools and ive never had to warranty anything, but also i have never bought higher end tools from a dealer always used (garage sales and thrift stores), i am looking in to getting another tool box (already have 2) but my plan is to upgrade things and acquire mainly snap on (and industrial brands).

gene

Hi Gene... I understand all THREE sides of this argument. The side where people pay full price from dealers off the truck and then essentially "pay" for that warranty service treatment. There's a middle ground that says that even if you don't buy from a dealer, you need to be original owner and buy in good condition and then you can expect warranty. And then there's a third side that argues that like another poster stated SOMEBODY paid a bunch of money for these sockets and therefore even if you buy them worn out, they should be able to be warrantied like a much less expensive Craftsman would be warrantied (no questions asked).

Since the truck drivers are private business men, then I do find it hard to expect them to warranty all your tools with no real expected business in the future (i.e., buy a hat off the truck and then warranty out 15 different tools). That said, however, Snap-On corporate does appear to be much more liberal (as they should be) with repairing such tools. As was also pointed out, they'll even ship for free.

It's interesting, but there was a thread on this website that was addressing much the same issue and there was a bunch of back and forth about "good" and "bad" dealers, but as one person recommended... don't bother with the dealers (esp. someone like you w/o an account with a driver), just go directly to SO:

http://www.garagejournal.com/forum/showthread.php?t=27025

Default Re: How to get Snap-On warranty replacement?
Just send them in. I have done this and multiple others have as well. Sent my broken tools in and got my new replacements the next week. Seriously the most painless way of doing it IMHO.

send it in to this address:

If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.

That'd be my recommendation...

 

[Mr_John]

You are correct that sear/craftsman is unconditional without a receipt. Not sure if you have noticed but the craftsman tools have been transitioning production over seas. Not saying this is all due to people abusing the warranty, but it sure can't be good for business when people buy a tool for a dime and take it in to get brand new. HF and snap on both have the original owner policy, how they chose to enforce it is up to them but both of them can require proof of purchase if they want to. From what I have read neither of them really enforces it.

Trust me, I've noticed Craftsman's move to China. It started with just black oxide tools, and soon after I started noticing the "Made in China" label on Craftsman's flagship fully polished long handle wrenches. Danaher, a publicly traded company, owns Craftsman and I was just wondering how long it would be before some exec at Danaher said something like, "hey, our analysis shows customers don't really care where their tools are made..." and then they slowly started moving production to China... likely using not just Chinese workers and factories, but Chinese steel as well. I think both Danaher and Craftsman underestimate how important the Made in the USA label is on Craftsman tools. Once you remove that, then you start to question (other than warranty), why buy Craftsman at all... why not just by Master Grip or some other generic Asian made tool. Actually, as I recall, Master Grip full polished wrenches that were sold at Costco for about $15 a set were made in Taiwan rather than China and Taiwan, in general, does tend to produce higher quality goods than China.

Danaher, Sears, and the Craftsman brand best be very careful with what they are doing. Pretty soon, the tools start to lose their identity.

 

[warmpancakes]

Danaher, a publicly traded company, owns Craftsman and I was just wondering how long it would be before some exec at Danaher said something like, "hey, our analysis shows customers don't really care where their tools are made....

Danaher does not own craftsman, sears owns craftsman danaher is just the supplier

 

[Mr_John]

Danaher does not own craftsman, sears owns craftsman danaher is just the supplier

Fair point, and Sears does own the brand name... but Danaher designs, engineers, and manufactures most of the hand tools.

Danaher's portfolio--with more than 600 subsidiary companies--reflects a move away from its hand-tool legacy to more technologically advanced products. The newest of its four units, accounting for 23% of sales, specializes in medical technologies. It includes Sybron, a dental-equipment maker, and Leica Microsystems (DHR ), which makes high-end microscopes for pathology labs. Its most profitable division, professional instrumentation, includes Fluke (DHR ), known to engineers for products such as multimeters. The company's industrial-tools division, though it only accounts for about 14% of sales, houses Danaher's most well-known brand, Craftsman hand tools. The rest of Danaher's business comes from industrial technologies, including machinery components and product-id devices, such as Accu-Sort package scanners.

 

[signcrafter]

Hi Gene... I understand all THREE sides of this argument. The side where people pay full price from dealers off the truck and then essentially "pay" for that warranty service treatment. There's a middle ground that says that even if you don't buy from a dealer, you need to be original owner and buy in good condition and then you can expect warranty. And then there's a third side that argues that like another poster stated SOMEBODY paid a bunch of money for these sockets and therefore even if you buy them worn out, they should be able to be warrantied like a much less expensive Craftsman would be warrantied (no questions asked).

Since the truck drivers are private business men, then I do find it hard to expect them to warranty all your tools with no real expected business in the future (i.e., buy a hat off the truck and then warranty out 15 different tools). That said, however, Snap-On corporate does appear to be much more liberal (as they should be) with repairing such tools. As was also pointed out, they'll even ship for free.

It's interesting, but there was a thread on this website that was addressing much the same issue and there was a bunch of back and forth about "good" and "bad" dealers, but as one person recommended... don't bother with the dealers (esp. someone like you w/o an account with a driver), just go directly to SO:

http://www.garagejournal.com/forum/showthread.php?t=27025


That'd be my recommendation...

Do not just send your tools in! There have been several threads on this forum about tools being sent back to you without replacement. Snap on's policy is for you to contact their customer service dept and they will tell you what to do. If you have to send them in they will send you an email with a prepaid ups ticket to print out and ship in your old tools.

 

[Mr_John]

Do not just send your tools in! There have been several threads on this forum about tools being sent back to you without replacement. Snap on's policy is for you to contact their customer service dept and they will tell you what to do. If you have to send them in they will send you an email with a prepaid ups ticket to print out and ship in your old tools.

Well, I did already mention that you had clarified in a previous post that Snap-On will send you a free shipping label... so, of course he'd have to call first to get the label.

At any rate, in the same thread, another Snap-On dealer replied with the following:

Quote:Originally Posted by Boiler
When you send stuff in, do the check records of where you bought it? I too get a lot of used stuff and feel like I'm over-hassling my dealer even though I've spent about 50 bucks a week since I started visiting her. I just can't stand walking in with 10 screwdrivers and 3 sockets and handing her the box. I'd love to send them to corporate but I fear that I'll get a bunch of runaround because I've only got limited records of what I've bought.

When you send the tools to corporate for warranty, they do not request a receipt. Corporate also does not have the sales records of each individual dealer so they have no access to your purchase history.
__________________
Snap-on Dealer since 2003

 

[chadster1]

Well, I did already mention that you had clarified in a previous post that Snap-On will send you a free shipping label... so, of course he'd have to call first to get the label.

At any rate, in the same thread, another Snap-On dealer replied with the following:

...and the policy has changed since I originally posted that.

 

[mopar01]

Just wanna chime in my 2 cents. I'm with the guys sayin that buyin a bucket of worn out snapon tools at a yard sale and expecting them to be warrented (not saying that's what this guys about) but ya I buy a lot from both snapon and mac and I pay good money and expect my stuff to be fixed when broken. I just don't think its right for anybody to expect the warenty if they dnt spend the money like the ones of us turning wrenches for a living. Sorry dnt mean to offend anybody.

 

[gene2393]

the tools i was thinking aobut were ones bought by my step father and ones i may have aquired here and there i may just keep what i have and just build my sets toss old ones aside and what not as i dont want to seem as i am trying to abuse the warranty system and such.

gene

 

[2JZGTESC300]

Not all Snap On hand tools are under warranty. My father passed down onto me a Snap On Breaker bar that was sold with serial numbers to the "Military" and the Snap On guy didn't warranty it.

This is way before I started buying Snap On tools. To this date, I still have it. The "Breaker Head" is broken but I still kept the Breaker Bar.

I'm sure if I bring it up again, my Snap On guy will replace it free of charge since I spent countless money already on other tools from him. Thanks for reminding me!

 

[billymade]

Well, if he refuses that breaker bar (which he would essentially be eating it, since he wouldn't get a credit for it, I don't think); they typically, have replacement parts for those... so, if your SOL with him, try to see if you can order a repair kit for it. What is the model # on it?

 

[Mr_John]

the tools i was thinking aobut were ones bought by my step father and ones i may have aquired here and there i may just keep what i have and just build my sets toss old ones aside and what not as i dont want to seem as i am trying to abuse the warranty system and such.

gene

Gene... there's no reason (regardless of what anybody thinks) that if you legitimately acquired these tools (i.e., they're not stolen), that you shouldn't at least give Snap-on (corp.) a call and give them a chance to warranty. Maybe they'll deny you, but why not at least make the call? As someone else said, somebody - including your grandfather - paid good money for those tools. And, as I've said before... the same mechanics that are on this website that pay top dollar to their Snap-on dealers often turn around and sell used Snap-on tools on eBay... again, getting top dollar for used.

Take a look at eBay when you get a chance. It is riddled with old Snap-on torque wrenches and sockets and ratchets. One reason people pay so much for them is not just (at least their ratchets) are among the finest in the world... it's because they have that guarantee. Snap-on is a good company but dealer's also need to make money... so, don't waste a private dealer's time if you're not planning to buy some expensive tools... but there's absolutely no reason why Snap-on corporate shouldn't value your business. If Sears and Craftsman can do it at a quarter of the price per tool, then why can't Snap-on?

 

[mikefromme]

Forgive my ignorance, but are Snap On tools really worth the extra money??

As a trim carpenter I appreciate what high quality tool will allow you to do -- I have my share of Festool and even at their ridiculous prices I find them to be a bargain as they allow me to work smarter and faster.

I'll admit to never using a Snap On socket or wrench (father works for sears -- u can guess what my garage is full of) But considering some of what I have heard on GJ about snap on and other tool truck warranties --

paying for shipping -- or the dealer eats the cost
worn out tools not covered -- unless you break in a vise??
wait up to week for your driver to come by -- an hope the replacement is on the truck

So without starting (intentionally) a flaming war -- are the basics really worth the extra money. I mean for the cost you could have a whole spare toolbox full of some the other brands. After reading this thread I wouldn't put much value on the service after the sale.

 

[franzdom]

For consumers they send preprinted return labels, and sometimes will send out a replacement without needing the defective back. A lot of the tools are superior, regardless of the service and warranty, and also tool trucks provide a real level of service to the professional mechanic by having a solution handy on a regular basis. Only you can decide if it's worth it or not but for many it is, their business model is old and successful.

Resale value is one of my draws, I enjoy being able to buy a tool used and sell the same tool for what I paid for it in a very solid resale environment. I haven't found that to be the case with any other brand, your favorite included.

 

[mikefromme]

For consumers they send preprinted return labels, and sometimes will send out a replacement without needing the defective back. A lot of the tools are superior, regardless of the service and warranty, and also tool trucks provide a real level of service to the professional mechanic by having a solution handy on a regular basis. Only you can decide if it's worth it or not but for many it is, their business model is old and successful.

Resale value is one of my draws, I enjoy being able to buy a tool used and sell the same tool for what I paid for it in a very solid resale environment. I haven't found that to be the case with any other brand, your favorite included.

I agree with you on resale value.

But do the tools perform considerably better?
I just had to replace a vacuum line fitting that had rotted on my f350 hubs. I picked up a brass barbed threaed fitting to use as a replacement. My two year old son was helping with his toolbox, which is filled with cheap flea market finds, so I grabbed a cheap pos Chinese wrench from his box. I couldn't turn the fitting half a turn past hand tight without the wrench end flexing and stripping the fitting. When I used a craftsmen wrench I was able to put two full turns on it without an issue.

So would I see a similar difference in performance if I stepped up to a pro level tool? Or is the difference more ergonomics/service/resale etc.?

 

[franzdom]

Many of their items you do see the difference, I stepped up from Craftsman to Snap-on. Line wrenches are a particular favorite around here, the SO just work more consistently without stripping and slipping, old brake lines and AC fittings etc. The flank drive PLUS wrenches open ends are superior to plain end wrenches and this is quite noticable when you must use open ends, like doing tie-rods and other suspension work. The sockets are nice because of the double outer diameter, just a bit easier to take off the ratchet, and the ratchet is the gateway drug, here it's all about ergonomics. Can you admit to enjoy using the raised panel breaker bar for lug nuts? There is a reason HF copied Snap-On here and not Craftsman. I actually prefer the comfort grips on the ratchets to the plain chrome ones unless it's going to get really messy like oil changes. They just fit the hand better. So some of it is real noticeable improvement, some of it is ergonomics, and there is a much more complete line selection, dozens of 3/8" ratchets to choose from, many kinds of metric wrenches, and better size selection on each line than nearly any other brand.

Some people don't see the point in semi-deep sockets, for other people it's their go-to style.

 

[osborn.ozzy]

After buying my cman pro wrenches (the USA ones of course) my raised panel wrenches now just collect dust.

 

[drew03cmc]

I simply cannot spend the difference when I can get Mac or Cornwell for less $ and ease of warranty, at least for me.

 

[NC-Fordguy]

Forgive my ignorance, but are Snap On tools really worth the extra money??

As a trim carpenter I appreciate what high quality tool will allow you to do -- I have my share of Festool and even at their ridiculous prices I find them to be a bargain as they allow me to work smarter and faster.

I'll admit to never using a Snap On socket or wrench (father works for sears -- u can guess what my garage is full of) But considering some of what I have heard on GJ about snap on and other tool truck warranties --

paying for shipping -- or the dealer eats the cost
worn out tools not covered -- unless you break in a vise??
wait up to week for your driver to come by -- an hope the replacement is on the truck

So without starting (intentionally) a flaming war -- are the basics really worth the extra money. I mean for the cost you could have a whole spare toolbox full of some the other brands. After reading this thread I wouldn't put much value on the service after the sale.

IMO for the most part, snap on isn't worth the additional $ over crafty, kobolt, armstrong or s and k.

I've never broken a crafty wrench and I sometimes use a piece of fence post as a cheater to break loose stubborn dana 60 kingpins.

I've also never broken a crafty flare line wrench nor have ever seen them spread as some have claimed and use them on 30, 40 or even 50 year old brake and power steering systems.

I have some snappy tools and make no mistake about it, they are very good tools. I like what I have in the snappy brand but can not justify a hole tool chest full of them when other brands will perform just as well.

 

[Mr_John]

Forgive my ignorance, but are Snap On tools really worth the extra money??

As a trim carpenter I appreciate what high quality tool will allow you to do -- I have my share of Festool and even at their ridiculous prices I find them to be a bargain as they allow me to work smarter and faster.

I'll admit to never using a Snap On socket or wrench (father works for sears -- u can guess what my garage is full of) But considering some of what I have heard on GJ about snap on and other tool truck warranties --

paying for shipping -- or the dealer eats the cost
worn out tools not covered -- unless you break in a vise??
wait up to week for your driver to come by -- an hope the replacement is on the truck

So without starting (intentionally) a flaming war -- are the basics really worth the extra money. I mean for the cost you could have a whole spare toolbox full of some the other brands. After reading this thread I wouldn't put much value on the service after the sale.

Anybody that empties their wallet to buy a Festool surely can understand the allure of Snap-on tools. I own a set of Dual 80s and let me tell you they are simply better than any other ratchet out there. Just try a 1/4 Dual 80 ratchet vs. any other brand and its ability to get into tight places + low degree ratcheting mechanism and super smooth action is definitely something a mechanic who works with such tools all day can appreciate.

By the way, I took a look at the Festool warranty and while a sliding miter in Festool sells for about $1350 vs. maybe $500 - $700 for a comparable Bosch, DeWalt, or Makita... it's interesting that Festool offers a 3 year warranty but it is VERY restrictive. While you read horror stories about SO drivers here and there, there are no Festool drivers to my knowledge (can't complain if they don't exist)... but SO HQ has a fairly good reputation for honoring the SO lifetime warranty. In addition, Festool (again, at $1350) makes you pay for return shipping while SO will provide you with a free shipping tag.

One last point... it's a status thing. Mechanics like to use SO tools as they are the premium brand and if you're a good mechanic, then the argument is that you can afford SO. Just like if you are a good carpenter, you probably can afford tools like Fein and Festool.

 

[Nch209]

This is an interesting thread, and good points on both sides. I just went down this road with my USED classic 96 box. I bought the box used, for a better price than the 8k msrp (bottom and top setup), but also have the paperwork from the first buyer showing what he paid in full---- not 8k, but phewwww, alot of loot!

I had been using it pretty hard, with quite a bit of weight in the top drawer, but the same as I had used in my classic 78, when POP.... bearings started to show up in the next drawer down! Both right slides spit their bearings out!

No big deal I thought, but I was wrong! I am just a weekend warrior, so I called SO and they said no dice since I did not buy it new, and could not have the first owner claim it now either! I called the local SO guy, well texted him a few times, and then called him a few times----- he NEVER calls me back, I suppose I dont have an account so I am ****----but he actually rang me back, and said no dice as well! It seemed like a big deal to even order them for me! No biggie, I will NEVER call or bother to buy ANYTHING from this dude!!!

At this point, it was about 120 degrees in my garage, and I was furious! I ended up ordering from SO, and then ran this past a FORUM MEMBER.... who said, dude, I will send you a set--- NO PROBLEM! I canceled my SO order, and our very own member hooked my up big time! Many thanks to him! Never even met the dude, and he reaches out and helps--- this guy will go far in life!

I get that SO does not want to deal with tons of people returning stuff, BUT, they (especially the local guy) maybe should consider doing me a favor and treating newbies decent... who knows, maybe we will buy more stuff from them. For me, I will stick with the big box stores so I can actually get stuff replaced! I would assume margins arent so tight that they cant just help out once in a while!

So yea, SO has had me mad lately, but the FORUM MEMBER has gone way out of his way to help me, and another neighboring county snap on guy seemed cool who I bumped into. As for their policy, I think its a bit poor...

 

[mudflap]

I have a first hand exp to share on the subject. I bought a 3/8 QR (f723) ratchet off our snappy guy back in the late 80s. Used it on a fairly regular basis until about 5yrs ago, when it started to skip some under heavy loads. We havn't had a SNAP-ON truck come to our shop since 1998 so at the time i just tossed it in my box and forgot about it. In January i noticed a snappy truck at a machine shop a block from where i work, so i grabbed my old rat and ran down there, he played with it for about 30sec, and said theres nothing wrong with it. I thought ok, whatever, SNAP -ON dosn't owe me anything, i got 19yrs good use out of it, and i was on my 10min break so didn't have time to argue with the guy. A month ago i sold it to one of my friends for $40, he gave it to his snappy guy and came off the truck with a new one, no questions asked. He works at a big dealership, and carries a substantial balance with their snappy rep. I think that is the key, you cant dabble in snappy stuff, you gotta be "ALL IN" , Its not just a line of tools, its a way of life. LOL......

 

[billymade]

Sorry, to hear that turned out that way with your ratchet; I think you should have called snap-on directly, they probably would have just sent you a rebuild kit... free of charge.

 

[franzdom]

Being a QR ratchet I doubt rebuild kits were readily available. I am surprised you got $40 for it, but the buyer must have known the eventual outcome. I also think the SO truck guy you contacted should have done more, but they do come in all flavors.

 

[billymade]

Kit for the f723; are still available:

f723
http://buy1.snapon.com/catalog/parts/pro_det.asp?Item_id=638186&group_id=677320

f723A
http://buy1.snapon.com/catalog/parts/pro_det.asp?Item_id=631509&group_id=677321

 

[franzdom]

Are those whole kits? It does say if it not listed then it's NLA. The gear seems missing.

 

[billymade]

as per:
http://buy1.snapon.com/catalog/objects/7800/RepairKits.pdf

kit: RKRAF723
http://buy1.snapon.com/catalog/searchLN.asp?partno=RKRAF723

 

[franzdom]

This is helpful billymade, thanks!