Snap-On's warranty...

[MetalsRecycling]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

 

[BHH]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

Are you seriously arguing this? You really sound stupid here man. Your fathers tools outlived him, I would say those are some pretty good tools. It is this mentality that is ruining the planet, everything is always someone else's problem and no one wants to just do the right thing. People abused the **** out of Craftsman tools and now they are made in China. You can't expect a company to make rock solid tools and warranty them till the end of time. You either get awesome tools that you can use till you die, or you get ****** tools that you can keep replacing for other ****** tools that helps the economy of china.

 

[BHH]

In the last 5 years Sears as a company is down 60% and snap on has grown 40%. It is going to be hard walking into a sears to warranty your busted tools when there is no sears to walk into.

 

[jrherald420]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

Damn your one stupid man for posting this.......

 

[willhollin]

Lifetime warranty served it's purpose as far as I can see?

 

[markf4e]

Matco does online warranties with no questions asked, you just have to send the old tool back. Works great for me! Just another option to consider instead of snap on...

 

[dsmnickk90]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

Its pretty simple don't say you inherited the tool. You bought it a long time ago and dont have a recipt its been 30 years

 

[4x4gearhead]

After the way Ive been treated by snap on as of late Im about ready to never buy anything from them ever again. No sense in spending thousands more with a company that has the good ole "**** the little guy" attitude. If I buy snap on it will be on here or flea market or something. Im done giving them my money.

 

[housey]

I personally don't have a problem with it, not that I'm a massive snapon fan by any means but I have a few tools from them. ALL of my receipts are filed away anyway (can't you claim them off your income for tax purposes in America?).

Everyone wants the most bang for their buck, but in reality if it costs the company money then in one way or another it will be factored in to what you pay. If they are warrantying Joe Bloggs garage sale haul, then you are going to be eating that cost of theirs when you buy the tools brand new, or in other ways, such as them cutting manufacturing costs to cover the losses.

It wouldn't surprise me at all if some of the people here praising craftsman for their warranty, are the same people critisizing them in other threads for offshoring production

 

[NC-Fordguy]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

I had an issue a while back dealing with snappy cooperate trying to warranty broken tools that was a gift from my dad from over 30 years ago.

Best move is to find a local dealer. There are some good ones out there that will help. A little patience and tact, not *** kissing, you likely can get your issues resolved.

 

[MetalsRecycling]

Wow, I should have known right out of the box I'd get a snap on groupie! Hey, if you are that financially well off that you can pay big bucks for tools and throw them away when they break, then more power to you. Me, I work for a living and don't want to spend my hard earned money on a fake company with a fake warranty. The warrany in my Fathers box stated guaranteed for the life of the tool, not the life of the buyer! And, what is the life of the tool? Until it breaks? Oh yeah, great warranty, guaranteed until it breaks! Gee, even HF does better than that. And on the subject of stupid man, some should do their homework! Snap on is currently producing thousands of tools in China!!! For a while, they were trying to hide it behind names like Blue Point and Williams, but now they "proudly" display it along side the name Snap on. For those who responded sensibly, I thank you. As for the Snap on groupies, stupid is what stupid does. Keep buying!

 

[BHH]

Wow, I should have known right out of the box I'd get a snap on groupie! Hey, if you are that financially well off that you can pay big bucks for tools and throw them away when they break

You didn't do this. You are complaining about tools someone else paid for...

 

[signcrafter]

The warrany in my Fathers box stated guaranteed for the life of the tool, not the life of the buyer! And, what is the life of the tool? Until it breaks?

I believe that the snap on warranty states for the life of the tool to the original purchaser. So yes it does say essentially life of the buyer. Not that I totally agree with this.

My theory has always been if I buy a used tool that is working and use the tool how it's meant to be used and it breaks I don't see an issue with warrantying it. It's really no different than if the original purchaser would have been using the tool and it broke. But those that buy buckets of rusty broken tools and expect brand new tools for free I feel are abusing the system and part of the reason tool companies have the "original purchaser" part in their warranty. But that's just my opinion.

 

[bcradio]

I can see both sides to this argument. I do think Snap-On made a bad move here though. If they warranty this item, then they may have another long time customer. On the other hand, they just lost another customer.

 

[Hootbro]

Wow, I should have known right out of the box I'd get a snap on groupie! Hey, if you are that financially well off that you can pay big bucks for tools and throw them away when they break, then more power to you. Me, I work for a living and don't want to spend my hard earned money on a fake company with a fake warranty. The warrany in my Fathers box stated guaranteed for the life of the tool, not the life of the buyer! And, what is the life of the tool? Until it breaks? Oh yeah, great warranty, guaranteed until it breaks! Gee, even HF does better than that. And on the subject of stupid man, some should do their homework! Snap on is currently producing thousands of tools in China!!! For a while, they were trying to hide it behind names like Blue Point and Williams, but now they "proudly" display it along side the name Snap on. For those who responded sensibly, I thank you. As for the Snap on groupies, stupid is what stupid does. Keep buying!

So basically you are sniveling because Snap On is actually following their stated warranty to the original purchaser and you are not it?

Sounds like you have a sense of unfounded entitlement.

 

[DFW-LSX]

OK, I'll be blunt and straight to the point. Although all of the die hard snap on fans (I used to be one) will not like my response, here I go. SNAP ON *****! Case in point... My Father spent thousands & thousands of dollars on snap on tools over the years. When he passed away, I inherited his tools, and I use them on a daily basis. I recently contacted Snap On about a broken swivel head ratchet, and they told me they do not warranty "inherited tools". How lame is that?? My Father paid top dollar for that ratchet, but because he handed it down to me, they won't stand behind it. I see replies that suggest "work with them", in other words kiss their A@@ to get the warranty. No thanks, for the price they get for their tools you should not have to beg, or chase a franchise truck around. Actually, they can kiss MY A@@, because I will never buy another Snap On tool! I don't understand why anyone would pay top dollar for a tool and have to beg for warranty service. Here's a thought... If you find a broken Craftsman ratchet in a dumpster and walk into any Sears store with it, within 2 minutes you will walk out with a replacement ratchet "no questions asked". Now THAT is a warranty!

How exactly is this different...in theory...than someone buying garage sale finds and warrantying them. Yeah SO warranty's for life...the life of the original buyer.

 

[markw365]

I warrantied sliders for my KR557 which was purchased by my dad on 6-23-78 for a whopping 439.15. They didn't ask for a receipt, but mom has kept receipts for everything. Looks like he bought the box on a revolving account and paid it off a year later. Mom gave me a box full of snapon receipts, too bad the tools that go with them aren't all there. Oh, the KR537 top chest was 380.07 on the same receipt.

 

[MetalsRecycling]

Again, it's very difficult to have a productive adult debate on this subject when some choose to respond with childish insults. I don't believe I am "sniveling" about anything. I just think that a company that brags about its tools being indestructable, and demands outrageous prices for them, would have no problem replacing a tool that fails, no matter who owns it, or where it came from. If it has that precious snap on logo on it, it should be warranteed...Period! Again, I'll go back to Craftsman (no I'm not a Craftsman salesperson) I'm just using it as an example of what I believe, for the most part, is a quality tool, at a reasonable price, with an exceptional warranty. They stand behind a broken tool 100%, they don't care about original purchaser, or if a came from a flea market bucket, they replace it! And I'm sure some won't admit it, but I bet you have some Craftsman tools in your box that have performed for years without failing, and the difference is when they do fail, they will be replaced. Also, your statements actually prove that Snap On tools should have little or no resale value because anyone buying a "used" snap on tool, even if it is one week old, is buying a tool with absolutely no warranty. And again, we all have our own definition of stupid, but keep on buying your hundred dollar ratchets from a company that turns their back on you when the ratchet fails. Stupid?, maybe. Independently wealthy?, probably not, because many of the die hard snap on guys can't really afford the outrageous prices, but they get roped in to the scam when the truck drops off the tools for 20 bucks a week. For me, SO is not in my future.

 

[pipsters]

I agree with what Snap-On is doing (abiding by their actual printed warranty). They might lose some business but I would bet they would probably rather not have that type of business (folks mostly buying used tools then swapping them with new, then maybe buying a new ratchet but probably not).

I would think they want to completely do away with the ebay "black market" and have folks buy solely from them online or a dealer. If you buy from either you have a warranty valid for your entire life.

With online ordering now I would bet anything you buy online now is kept logged (but I have no idea). If you have a dealer it means you are most likely a mechanic and no receipt is really needed - the fact that you are buying new tools from them allows them to absorb those few tools you bought used.

Yeah, the few people that bought new tools a long time ago and have no receipt and have no dealer get screwed (a little).

The Sears Craftsman warranty is different (for hand tools). It states if you are ever unhappy, it will be replaced. The possession of the tool is the warranty. If that gives you peace of mind buy Craftsman tools not Snap-On.

There are people who take advantage of the Sears warranty for sure. But Sears sells $1 sockets, Snap-On sells $10 ones. They stand to lose way more money.

 

[jacked_72]

Heck, even HF doesn't limit its warranty to the original purchaser. Plenty of wiggle room in all the warranties, though. I can see SO's point though, they can't be replacing tools in perpetuity or they'd eventually just be replacing old tools. Still...

 

[pipsters]

Heck, even HF doesn't limit its warranty to the original purchaser. Plenty of wiggle room in all the warranties, though. I can see SO's point though, they can't be replacing tools in perpetuity or they'd eventually just be replacing old tools. Still...

With HF you must have the receipt though. So unless you bought with cash and then gave the receipt to the next guy, the warranty would not apply. HF has really clamped down on their warranty returns.

 

[DFW-LSX]

For me, SO is not in my future.

You do know it is expressly stated that SO's warranty is only extended to the original purchaser right?
From SO: "Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned."

Its plain as day right there. You admittedly arent the original customer nor did you purchase from an authorized retailer. By what you are saying Snap On should have produced a few hundred thousand of each tool and shut the retail portion down and let everyone pass the tools around forever until the end of time to be warrantied free. Craftsman I dont know anything about, Ive never owned any but I do know that Snap On is growing and Craftsman moved to China.

 

[HaroRider]

I expected this **** from HF.. but not from Snap On.. Hope I have no problems if I need a warranty from them. Some tools I got new but dont have any history of. However I do have some on line history with them so hopefully Ill be ok..

 

[Pro-Painter]

The TOOL should have the lifetime warranty, not the orignal buyer. bottom line. Even autozone knows this.

 

[NC-Fordguy]

Wow, I should have known right out of the box I'd get a snap on groupie! Hey, if you are that financially well off that you can pay big bucks for tools and throw them away when they break, then more power to you. Me, I work for a living and don't want to spend my hard earned money on a fake company with a fake warranty. The warrany in my Fathers box stated guaranteed for the life of the tool, not the life of the buyer! And, what is the life of the tool? Until it breaks? Oh yeah, great warranty, guaranteed until it breaks! Gee, even HF does better than that. And on the subject of stupid man, some should do their homework! Snap on is currently producing thousands of tools in China!!! For a while, they were trying to hide it behind names like Blue Point and Williams, but now they "proudly" display it along side the name Snap on. For those who responded sensibly, I thank you. As for the Snap on groupies, stupid is what stupid does. Keep buying!

How to win friends and influence people....not

The goal here it seems to me is to get your stuff fixed. Like I said before, try to locate a good dealer. Yea snap-on cooperate has their issues but a good dealer can overcome this. Been there, done that. I'll put it like this...Do you want to get your stuff fixed or do you just want to start an argument. Winning an argument here is an exercise in futility.

Nope. Not a snap on groupie here-far from it. I have no brand loyalty, just a bunch of tools from nearly everybody.

 

[potomac]

Agree. What a shame! I will never buy any Snap on tools.

Glad we have other tool companies that stand by their tools.

The TOOL should have the lifetime warranty, not the orignal buyer. bottom line. Even autozone knows this.

 

[potomac]

Can we sign a pledge to boycott Snap on? I will be the first to sign.

 

[Hiball]

Can we sign a pledge to boycott Snap on? I will be the first to sign.

Sweet more for me...

 

[osborn.ozzy]

The TOOL should have the lifetime warranty, not the orignal buyer. bottom line. Even autozone knows this.

agreed!

 

[crewchief888]

Sweet more for me...

me too

ive never had a warranty issue with SO for the 25+ years i've been buying from them.

 

[KinzeMech]

I spend about $50 a week on the truck, so I'm probably on the small end of tool spenders, but that will still be $2500 by year's end. Sometimes I have to make myself find something I want for the $50. I do that for him, in the interest of keeping that relationship open.
He's warranted my tools without fuss or receipt. Some I bought of the truck. One was a gift. Another was bought used (in functional condition). That's good customer service. He does that for me.
It's a competitive market, and that's simply what it takes to earn my business. There are few, if any, tools I can get only from snapon.

 

[signcrafter]

Can we sign a pledge to boycott Snap on? I will be the first to sign.

It's America, you can sign whatever you want. Doesn't mean anyone will listen to you.

 

[d_rock]

me too

ive never had a warranty issue with SO for the 25+ years i've been buying from them.

Neither did I......Until I moved to a new state, and hence, a new truck guy. Can't get stuff warrantied anymore so If I break it, or just want something new its matco from here on out.

 

[Hawk]

Can we get all of these post merged. lol

 

[t4runner]

Ok so I have about 10 thousand dollars worth of Snap-on hand tools the newest on are about 10 years old, the vast majority are 35-40 years old. I bought all of these off the truck but for maybe 3-5 pieces. Does Snap-on really believe that I have the receipts for them. Not to mention its been years since I bought any new tools [Im retired ]

 

[d_rock]

Ok so I have about 10 thousand dollars worth of Snap-on hand tools the newest on are about 10 years old, the vast majority are 35-40 years old. I bought all of these off the truck but for maybe 3-5 pieces. Does Snap-on really believe that I have the receipts for them. Not to mention its been years since I bought any new tools [Im retired ]

yup. I think I still have one receipt. Hand written, grease all over it. no longer can read it. Don't even know what it was for anymore. Wonder if they would take it?...lol

 

[dsmnickk90]

Ok so I have about 10 thousand dollars worth of Snap-on hand tools the newest on are about 10 years old, the vast majority are 35-40 years old. I bought all of these off the truck but for maybe 3-5 pieces. Does Snap-on really believe that I have the receipts for them. Not to mention its been years since I bought any new tools [Im retired ]

Yeah I don't see how they can get away with this because when you bought the tool it said nothing about needing proof of purchase for warranty. I don't have a single receipt for any tool I've ever purchased. Its outrageous to expect everyone to come up with receipts for everything they purchased after years and years go buy. They should look into a way to stop their items from being sold on ebay. You already have to be a authorized dealer to sell snap on so try to enforce that on eBay and require a license to sell it.

 

[Hiball]

Yeah I don't see how they can get away with this because when you bought the tool it said nothing about needing proof of purchase for warranty. I don't have a single receipt for any tool I've ever purchased. Its outrageous to expect everyone to come up with receipts for everything they purchased after years and years go buy. They should look into a way to stop their items from being sold on ebay. You already have to be a authorized dealer to sell snap on so try to enforce that on eBay and require a license to sell it.

And you still don't need a receipt if you are trying to warrant your tools thru a franchise dealer or rep. The whole "receipt required" only applies to when you mail in tools regardless if your a professional or using your tools for personal use.

 

[dsmnickk90]

And you still don't need a receipt if you are trying to warrant your tools thru a franchise dealer or rep. The whole "receipt required" only applies to when you mail in tools regardless if your a professional or using your tools for personal use.

Not everyone has a truck to go to. And if you track one down who knows if the rep will refuse to warranty it or not.
Im not sure if anyone's warranty program is as bad as SK's though.

 

[Hiball]

Not everyone has a truck to go to. And if you track one down who knows if the rep will refuse to warranty it or not.
Im not sure if anyone's warranty program is as bad as SK's though.

There is alot of unknowns in life... Along with a fair amount of "What if's" my gut feeling tells me this latest enforcement is cut down on boxes full of broken tools showing up on there doorstep. Does anyone here really think snap on is trying to remove the warranty from there tool line?