Back in the day, there was no way Snap On could predict the future would have an Ebay or a Craigslist. I don't blame them for trying to enforce the original owner part of the warrant statement. I think we can all agree the change was brought on by the volume of used tools from the internet being sent in for replacement. I can certainly see how this would piss a guy off who bought his tools off a truck years ago, who keeps receipts that long?
Snap-On's warranty...
- Thread starter Zwiser
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theoldwizard1
Well-known member
Craftsman doesn't mind !
I warrantied a bunch of screwdrivers last year because they were rusty !
I have broken the "same" round nose shovel at least 8-10 times over the past 30+ years.
jrherald420
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NC-Fordguy
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^This
With all of the yard sale/ebay stuff going on, namely folks trying to get something for nothing I see why snappy is doing this. Perhaps forcing folks to go to the tool truck with boxes of busted up rusted up **** will discourage further abuse.
Good, smart dealers can figure this out real fast and take care of the folks who deserve to be taken care of. Those folks will in turn likely become customers.
I've run into some **** brain dealers but for the most part those are the exception and not the rule.
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Toolhorder
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I'll take them.
MetalsRecycling
Well-known member
If you believe that Craftsman's "consumer friendly" warranty is why they sent production oversees, then what is Snap On's reason for sending production oversees? I love when people open mouth and insert foot! Although it upsets me that any American tool maker would go oversees, at least Craftsman's decision to produce oversees is much more understandable. They offer quality hand tools at a "reasonable" price and it is difficult to manufacture those tools in the US and still make a profit, considering the wage and benefit packages they must provide to the employees. On the other hand, Snap On offers a quality tool at a "ridiculous outrageous" price, so they should be able to manufacture tools in the US without concern for profit margin. So, again, why is Snap On currently making thousands of tools oversees???
MetalsRecycling
Well-known member
just remember when you "take them", they have no warranty because you are not the original buyer!
Toolhorder
Well-known member
It's weird to read your replies. I've NEVER had issues with getting Snap on warrantied. I call and get an RMA emailed to me and I ship the tools to them on their dime (no other tool companies do this BTW, they make you pay to ship to them) and they send me replacements within a week or two. If I have a dealer he takes care of it. Granted I have probably the best dealer in my area and he warranties stuff for me all the time and probably just eats some things (last week he warrantied a power probe switch which is consumable) and I spend a lot of money with him.
I buy and sell used tools and can tell you with great certainty that Snap-on tools have the highest resale value of any used tool. Craftsman I can't give away it's so common. With the latest shift to Chinese made C-man resale value can only head down from where it was. $100 ratchet? Guy I just bought a $200 ratchet from Matco last Friday. Can I afford it? Sure can it doesn't amount to **** for me it's an investment. If it makes my work go faster/smoother/etc..
My payment with Snappy isn't $20 either it's $200 a week and my truck account is upwards of 4 grand. I'm not roped into anything. I could pay my guy off tomorrow and it wouldn't hurt me financially at all. I make money with my tools so to me it's an investment not a loss. Just like any business has to invest. I owned a coin operated vending machine business and had to buy several soda and snack machines. An industry standard popular machine that MOST guys in the industry also purchased (because they were superior machines) were 4k or so. Then you had guys that "cheaped out" and got chinese made machines were clearly cheaply made and inferior. On those forums they would constantly tell new guys to buy the cheaper machines and start making money!
Plenty of guys a year in pissed that they had to quit or reinvest in better machines later.
It's not just tools it happens in other areas of life too. It's kind of ironic to see it play out here and on the vending forums.
Toolhorder
Well-known member
You're comparing apples to monkeys here.
Snap on didn't move 80% of it's line overseas like Sears did. When you buy a hardline tool it's almost always US made. For those that care (I do) we ask and look for the stamp. It's not the same as what Sears is doing. Also Snap-on tools are clearly better than Sears so the price being outrageous is just your opinion. Judging from all your rants in this thread I don't think you would be happy unless it was free and you could warranty it for eternity
The only US tools from Sears now are RP wrenches and sockets and a smattering of smaller items like pry bars and punches. The lions share of Craftsman tools are now imported.
Honestly dude you need to relax. I highly doubt the Snap-On warranty was ever intended to replace worn out tools after a generation of use.
You buy the tool (from Snap-On) you get the warranty, simple as that.
Honestly dude you need to relax. I highly doubt the Snap-On warranty was ever intended to replace worn out tools after a generation of use.
You buy the tool (from Snap-On) you get the warranty, simple as that.
NC-Fordguy
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Was in sears looking at usa inventory in addition to your short list
Premium ratchets
socket rails
socket trays (lilie)
various pliers
adjustable wrenches
chisels
screwdrivers
hammers
manual staplers
multi piece tool sets
wire cutters
sheet metal snips
Not to mention the lawn and garden tools--shovels, rakes etc
The average home garage owner can still source a usa equipped garage from sears which is their primary market
NC-Fordguy
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You beat me to the punch--absolutely right!!
dsmnickk90
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screw drivers have moved to china too
NC-Fordguy
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Other than the micro screwdrivers I haven't seen any overseas sourced ones. Which ones are they?
dsmnickk90
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They just haven't hit selves yet. They are made by western forge and they switched production to china. They also made husky screw drivers.
NC-Fordguy
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But can you confirm they are sourced from overseas? The reason I am saying this is there has assertions here that rp wrenches are now sourced overseas, yet proof has never been presented.
dsmnickk90
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From what I have read RP in Canada are overseas. But I've read that Western Forge move all production to china. I think I saw that someone saw the husky screwdrivers stamped china.
Their has been a few threads on here about it.
Interesting, It seems that Mayhew bought Baltimore and Old Forge still Made in the USA.
dsmnickk90
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I guess I was miss informed. I will try finding the thread I saw it in and link it for you guys.
camarotoolman
Banned
I had guy @ the flee market, he wanted a snap on tool cheap cause he couldn't get it warrented anymore! Need less to say, I told him where to go.
darkk
Well-known member
I feel if a tool has a life time warranty you shouldn't need the receipt. That said, I still have receipts for all the tools I purchased since 1969 in a plastic bag in my top right hand drawer of the tool box. Of course I just reorganized 9 tool boxes and two garages into two boxes in one garage so now the paperwork is somewhere I haven't found yet. That's what happens when you fix stuff that isn't broke.
I just thought of the reason I never have a problem warranting my Snap On Tools. When my name and address comes up in the Snap On system they can see exactly who I buy my Snap On tools from. I've been a Snap On customer for over 24 years. 1988-present. If you have never had an account with a Snap On... Snap On will know right away. On the other hand if someone contacts Snap On with a lifetime worth of tools to warranty but said person has never had a Snap On account, Snap On can see that somthing is not adding up. Snap On Tools may have been born at night but it was not last night.
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I have never had an account with Cornwell Tools. I have walked on a Cornwell truck to buy ratchets and a few wrenches, I paid cash each time. I get email from the Cornwell dealer all the time now. I'm sure all of the tool dealers keep track of all of there customers.
chadster1
Well-known member
No they cannot.
I never asked but the two Snap On dealers I deal with seem to be able to tell me what I buy. They could just be pals. I have seen them both at the Snap On Tool show.
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mrobins297aaa
Well-known member
I don't have any axe to grind either way here, but aren't you snap-on guys kind of shooting yourself in the foot by standing behind snap-on on this?
Let say that snap-on is successful at this............what do think it just did to the value of your tools? who are you going to sell to? are you going to disclose that this $200 wrench set has no warranty?.........think about it
Aren't you much better off with ebay sellers and garage sellers and the snap-on warranty protecting them and you, and isn't the price already built into the product anyway.
Let say that snap-on is successful at this............what do think it just did to the value of your tools? who are you going to sell to? are you going to disclose that this $200 wrench set has no warranty?.........think about it
Aren't you much better off with ebay sellers and garage sellers and the snap-on warranty protecting them and you, and isn't the price already built into the product anyway.
Toolhorder
Well-known member
odd, several posts missing in this thread....
Toolhorder
Well-known member
I don't actually think they are denying people honestly. 1 guy posting a letter isn't going to sway me when I'm getting the opposite weekly from my dealer who I have a relationship with. I think it's only going to hurt the people abusing the system.
JerseyBoatBuilder
Well-known member
Probably half my fault I apologize
Toolhorder
Well-known member
Nah doubt it.
I have been buying tools for over 29 years. I have never bought a tool with the tought of how much will it be worth if I sell it. All you need is a venders Lic/Tax number and a Snap On franchise to sell tools. Also if you put a Snap On, Cornwell, Matco, or Mac tool for sale on Ebay and mention it is covered by the manufactuers warranty your ad will be removed.
mrobins297aaa
Well-known member
Otis I beleive what you say about "buying a tool and thinking about whats it worth"..........But i can't believe that as time goes by and you hear and see what these tools are selling for used that it doesn't reinforce that your doing the right thing by paying more for snap-on tools. Just think about this for a second and be honest. what if because of snap-on warranty policy that the used market pricing fell apart and say now these $300 sets were selling for $50 then what? I sure it wouldn't matter with the tools you now own, but would you be willing to fork out another $300 for the next set you need knowing that on the used market it may only be worth $50. because of the warranty or lack of it.
remember the point I'm trying to make here is that its in your best interest (and all the snap-on tool owners) for snap-on to honor the lifetime warranty on all there tools no matter who owns them. Even if there are some people taking advantage of the system.
just my two cents
JerseyBoatBuilder
Well-known member
I agree with Otis
It is not my problem who can and can not get warranty from the secondary market.
As long as the tool performs to my expectations and meets my budget I could care less what it would sell for when I no longer have a use for it..
It is not my problem who can and can not get warranty from the secondary market.
As long as the tool performs to my expectations and meets my budget I could care less what it would sell for when I no longer have a use for it..
I suppose if I knew there was no possible way to get my second hand tools covered if they broke I wouldn't buy into the name. Even second hand tools from SO are a lot more than many other tool brands. I'm buying quality and the impression that if by some off chance I manage to break I ill be covered. I know SO won't feel the impact but if this situation becomes the new norm, id rather just buy into HF or craftsman new and save myself a boatload of money even on used SO tools.
So you'd also buy into a new car knowing that if you ever sold it the warranty wouldn't be transferable and finding a buyer would be a lot harder? I buy my tools used on here and ebay and I probably have no real need for snap on quality tools in my DIY atmosphere. However, I am also with the idea that these tools hold their value better than hf and craftsman and I buy them partially because of that. I can assure you that if they start enforcing this policy of being the original buyer and word gets out to the masses, the values will tank.
JerseyBoatBuilder
Well-known member
Without getting into how or why I buy cars because this is about Tool warranties.
The resale value of you're used secondary market Snap On tools is of no concern to me..
Maybe you should find a way to safely invest into the market if you want some kind of long term investment.
I have been buying snap on tools off various trucks for almost forty years and I have never had an account, I have always paid cash or by cheque when they used to take cheques. The guy I buy from always just puts "Walk On" on the receipt. I have never had a problem with a warranty - not that I have had very many so far. But I have changed countries and cities so I have had a number of dealers. If I suddenly had to produce receipts for a warranty I couldn't. I would be not be happy. I bought the tools and paid what Snap On asked to their dealer and I expect them to hold up their end of the bargain. I purchased the tools because of their reputation and the warranty and for certain tools I was prepared to pay a premium for them I also had to make a special effort to find dealers wherever I lived.
I have never bought a snap on tool of ebay or the internet. I do not expect a problem but if Snap On start to require the dealers to ask for receipts for a warranty then I will reconsider buying from them. This will not be a an issue for Snap On as I only spend an average of $500 a year on the truck. Of course if there are enough people like me then it will all add up.
My guy is an industrial franchisee and I am the only person here who buys from him now, many of his customers are the companies themselves. The company I worked for stopped buying Snap On tools because they were too expensive and when something broke it cost us more in our internal costs to get the item replaced through the warranty than it did to just buy a cheaper tool. We use Armstrong and similar brands now. Actually tools don't usually break they just got lost or modified.
When I was talking to my guy he said they were very busy, he has two trucks and someone else to drive the second one, but he said the auto franchise guys were finding things slow. It would be interesting to know what the split is in their business between the different sectors: government, industrial and auto. That may shed more light on the warranty issue. BTW I know what the reaction would be if you approached the company I work for and said we need receipts to warranty a tool.
I have never bought a snap on tool of ebay or the internet. I do not expect a problem but if Snap On start to require the dealers to ask for receipts for a warranty then I will reconsider buying from them. This will not be a an issue for Snap On as I only spend an average of $500 a year on the truck. Of course if there are enough people like me then it will all add up.
My guy is an industrial franchisee and I am the only person here who buys from him now, many of his customers are the companies themselves. The company I worked for stopped buying Snap On tools because they were too expensive and when something broke it cost us more in our internal costs to get the item replaced through the warranty than it did to just buy a cheaper tool. We use Armstrong and similar brands now. Actually tools don't usually break they just got lost or modified.
When I was talking to my guy he said they were very busy, he has two trucks and someone else to drive the second one, but he said the auto franchise guys were finding things slow. It would be interesting to know what the split is in their business between the different sectors: government, industrial and auto. That may shed more light on the warranty issue. BTW I know what the reaction would be if you approached the company I work for and said we need receipts to warranty a tool.